I can't speak high enough of the great service we received from Rob! He managed to take care of my elderly mom's garage door the same day that we called which really helped put her worried mind at ease! His work was above and beyond what we expected - very thorough and fantastic work! I would HIGHLY RECOMMEND him! read more

It has been my pleasure to have dealt with Rob the owner of Dependable Doors in Puyallup. I would rate Rob with an A+ rating. He is professional (Knows his business), dependable ((he will arrive when he says he will), completely trustworthy, follows through with what he says he is going to do, and is fairly priced. read more

Rob with Dependable Doors was fabulous, I was able to get a repair scheduled next day. He was knowledgeable about our issue and quickly solved our problem; went the extra and lubed the doors too. read more

They responded immediately and they provided stellar customer service- professional and timely. I would recommend them without hesitation!

Great experience. Broken spring. Dependable came out and replaced 4 springs for us.

Over many many years Dependable Doors have come to my rescue. Many years ago, I had an old wooden door, mainspring broke. No worries, they were here in two days. Well the old wood door got tired and needed to be replaced, job was inspected bid and done in under 5 business days. New light wait door. Perfect great door, until new car meets garage door, car ok garage door trashed. This was 5 days before my surgery. Dependable doors came out that afternoon and the next afternoon a new door was installed. Amazing work, personal service that is darn hard to find.. read more

We just wanted a regular service for our doors so that they are maintained properly. Got an appointment right away and Josh came out to work on two doors. He listened to our questions and taught us a lot about our type of door opener. Doors are working great and we were given an exceptionally low price. This is the second time we have used them and highly recommend this company. read more

I waited a while before posting to be sure, and now I'm certain. This outfit does OUTSTANDING work at a good price! They were prompt with the estimate, replaced both our old and beaten up garage doors in one day, and walked me thru the remotes, and the care and maintainance as if it was their own. I was worried about the uneven slope of the garage platform, and they assured me it would not be a problem, and sure enough it's leveled and marvelous in appearance and operation! I would highly recommend Dependable Doors to anyone- they rock! read more

Just want to give a shout out to Dependable Doors. Quick efficient service. They tell me up front what needs to be done, how much it will cost, and never throw in any surprises. Great company. read more

Easy like Sunday morning. I had them replace one garage door opener and install another. Reasonable pricing, on time, and very knowledgeable. When it's time to replace my doors, they'll be the first business I contact. read more

Rob with Dependable Doors is exactly the kind of business I love to work with. I got the number from my files of when the door was installed in 1980 and the spring was replaced in 2001. It was time for a new spring as the old one broke. Rob came out when he said he would, told me a price that he did not deviate from and made sure everything was tight and working very well when he was finished. If I disconnect the door opener I can open our 18' wooden door with one finger. Rob masked up in these pandemic times. Rob is so very personable and explained everything he did to put the new springs in. I had new nylon rollers put in after 40 years. There was no up sell. It was all up to me whether I wanted them or not. This was a great experience, the kind you hope for in all purchases. John Jacobs, happy customer. read more

I arranged the installation of two garage doors several weeks in advance and confirmed it with Dependable Doors last night by phone. This morning the installer didn't turn up. When I phoned an hour after he was scheduled to arrive, Dependable Doors claimed the installer had called on his way out and had spoken to my husband. The installer claimed that my husband said that we weren't ready and cancelled the appointment. We had no calls at all this morning, and my husband definitely did not speak to anyone on the phone. According to Dependable Doors, the installer was now not answering his phone, so they couldn't install my doors today. My guess is the installer wanted the day off... Dependable Doors did not seem overly concerned with the fact that we were all waiting around for them to come and install our garage doors, nor that we had made this appointment well in advance. Instead they told me that they couldn't possibly get anyone else out here until next week. Needless to say I am taking my business elsewhere. When I checked Yelp I found A-1 Door Service in Port Orchard who are charging me $115 less per door to install my two garage doors ($230 savings!) and have all 5 star reviews. Next time I'll check Yelp first and not just go with a recommendation from someone I happen to know. I can't possibly speak to the quality of their work since they didn't actually come. But being as they are charging more than other companies, it's anyone's guess if they'll show, and their customer service is completely crap, I'd say you'd be better off looking elsewhere for a garage door installer. read more

Dependable Doors should change their name to Dependable Doors and SERVICE: They say what they do. They do what they say. My commercial metal door needed servicing. I called three companies, seeking a quote, all the same day. The first; He talked fast. He changed his quote three times. Low; then high (real high); then lower (still higher than the first), all for the same work. PASS The second: professional when they answered the phone. He took down my information. Ten days, yes ten days later he called with a price, a week after I had already scheduled with Dependable Doors. Lori answered the call. She gives good phone: Polite and professional. She took down my information, confirmed what I was looking for and called the owner, Rob, out in the field. A short time later, Rob called with the quote. The price was reasonable. Rob was straight forward and knowledgeable. Without hesitating, "you're hired; when can you do it?" Rob patched Lori in, who offered their first available appointment and suggested another alternative in case that didn't work. Really? Options and Customer service? Wow. The day of the appointment, Rob called an hour before the appointment. Canceling the appointment, I thought at first. No, he was right on time and brought one of his crew. No waiting around all day? Rob looked at the door, confirmed the work I requested, and told me he needed a half an hour to forty minutes. I left and came back, a-half-hour later, just as Rob and his crew member were finishing. The door was fixed and now opens perfectly. Rob adjusted another item we hadn't discussed. Much to my pleasant surprise he wouldn't let me pay him more than the original quote he provided (no surprise price bumps, most importantly). I am a happy customer and told Rob I would share my experience with others. My choice. No groveling. No quid pro quo for a good review. It's my pleasure to share my expeirence with Rob and his team: Lori and unnamed crew man (nice guy) *Note I am a real customer. I wish more businesses offered the service and personal touch Dependable Doors provided me. read more

I call after hours and had a tech out the next morning. My door was fixed, and they serviced my other door as well. Rob and this folks are great!. read more