Very good people every week same time they call 20 to 30 minutes ahead of time to verify dog is…read morein. They do a good job and walk the whole yard. I cant say enough they are customer friendly people. because of fraud on my credit account they were denied twice but each time they ran it thru and and got paid they called me or asked me any questions I will be with them as long as I have a dog

I signed up for the service via the online portal, which included a free first service. It was…read morescheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response.

I have not had an easy time finding a pooper scooper for my beautiful red Australian Labradoodle. I…read moreactually started my search on Yelp and found that it was quite expensive to get a weekly "scooping". I ended up hiring a nice guy who unfortunately went out of business. Kyle from Poo Happens is really great. She owns the company and is a veteran. She goes way out of her way to do an amazing job each week. Not only does she scoop the poop, she brings a really long hose to get across the backyard to wash it off when she is done. I highly recommend Kyle and Poo Happens.

Cleaned up a pretty messy yard - thank you! Went from pictured to 100% clean. Thanks again!read more

My written instruction to Grace from Doody Defense Pet Service were to let my two dogs out first…read morething in the morning and feed them around 8:00 a.m. I had also asked Grace to keep me updated regularly and repeatedly asked her to call me, at any time, if anything went wrong or if she had any questions. As of 9:45 on the first morning of my four-day vacation, I had received no communication and had not received an alert on my phone of motion in my dog yard. I texted Grace but received no response. I then tried to call her at 10:00 a.m., but there was no answer. A few minutes later, I received an alert of motion from my front doorbell. The doorbell camera showed a Sheriff's deputy knocking on my door. I called Grace again, but again, no answer. After a while, I got a call from Grace, explaining that she heard a "screaming" sound from my dogs and that she had locked herself in the guest room and called 911. I reminded Grace that, when she had come to my home two weeks prior, I told her that my dogs had learned to howl from neighborhood coyotes and got them to howl so she could hear them and not be surprised if they howled while she was staying with them. She told me she had forgotten. I then felt I had no choice but to return home immediately, forgoing the rest of my vacation and forfeiting hotel and jet ski rental deposits.

Adam and Doody Defense installed our doggy door and did a Incredible job, ever though I needed it…read morein a awkward place. And he was the nicest easiest to talk to person. I also see his amazing work in our community regularly. Anthem is very lucky to have you !

I was tempted to give a two star rating. But to be fair, they do exactly as advertised: They clean…read morethe dog poo out of my back yard. And they do it effectively. That said, overall, I'm pretty disappointed in the service. First off, the guy who is doing the cleaning has not once attempted to introduce himself to myself or my dogs. So when he shows up unannounced every time, he seems frustrated that my dogs won't stop barking at him. He just continually shouts at them, "Be nice!" and acts frustrated and angry that he's having to deal with them. Also, you know how most of these services will give a light spray of a nice fragrance when they're done, so your yard smells all wonderful? Don't expect that here. Unless you want to pay an extra $30 per visit.

Consistent, on-time and does great work! Once we got two dogs, we decided we needed help with the…read morecleanup.

Aaron is very rude and he did not do the Job he promised regarding my home cleanup of my two…read moregreyhounds. He left multiple piles of waste on my side yard that he said he couldn't see at first. He refused to come back out and finish the job. I do not recommend him and he hung up on me when I asked him about these details. I will be disputing the charge on my credit card. Very unhappy.

I had Aaron from Super Scoopers out to service my yard today. Our family is very busy, like many of…read moreyou, and with my work schedule, I travel quite a bit. My poor yard has suffered because of it. After Aaron had finished today, I took my dogs outside and I was AMAZED! My yard looks like I've never had dogs back there in the first place! My yard is clean from all of the dog waste and doesn't have any of the yucky odor anymore. I am very impressed with Super Scooper! I will have this service weekly, from now on...no question! Aaron has made payment very easy with Zelle along with several other simple options. Great attention to detail, very friendly, easy and frequent communication to let me know when he's coming and going. This is a PERFECT service for our home and family. HIGHLY RECOMMENDED!!! You won't be disappointed!

I have been on a biweekly plan with this team for multiple months. I have never had any serious…read moreissue until this past week other than them leaving my gate unlocked when they leave. Which is no big deal, I can lock it if they forget. Their plan is set up so you receive an automated text message when they are going to be in your area to clean up your backyard. It is usually a 2 to 3 hour window of time, which, as we all know in most service industries, is a tad bit frustrating, but they are usually great about letting you know when they are 10 minutes out. With that said, when I know they are coming that day, I try to stay within a five minute range of my home so I can be home to unlock the gate for them. I live in old town Buckeye, and do not leave my back gate unlocked because people like to steal dogs. Yesterday I was told their son was coming between 3:30 PM and 5:30 PM. I left my house to go to the bank down the road and planned on grocery shopping at the market down the street. It's like a five minute drive. If I were to receive a text saying they were 10 minutes out, I could make it home within five minutes to unlock the gate for them. While I was back home, I received a text saying the gate was locked. I looked out my front door and nobody was there. I decided to call and I was informed by the owner that her son had attempted to come by and clean up the poop, but the gate was locked. Sarah, the owner, told me that her son did not have service in my area at that time but she would try to get him to come back at the end of their rounds. I told her that was fine. I never heard anything back. I texted again a few hours later to get an update and she asked if they would be able to come first thing in the morning. I usually work 12 hour shifts on the weekends starting at 7 AM, and she asked if he could come by at 8 AM. I told her that was fine and that I would adjust my schedule accordingly to allow him to come in and clean. By 8:40 AM the next day, nobody had shown up. I texted the owner to inform her, to which she replied that her son's alarm did not go off and she asked me how much longer I planned on being at the house. I informed her that I needed to leave and would not be home until about 7 PM. She asked what time I leave the house Sunday morning, to which I replied before 7 AM. She asked me to try again Sunday morning, to which I replied that I would rather not adjust my working hours and come to work late again in case he did not show up again. She offered for him to come Saturday evening, which is frustrating because though I work long hours, the time I am not spending at work, I like to spend with my family. We go out for dinner on weekends. I informed her that I was not impressed with the lack of communication the last few days and wanted to be removed from her route. I asked her to remove my banking information and we could just go separate ways. This is where she became rude and accusatory. She said that it was my fault because her son showed up and I was not available and the gate was locked. I can understand that, but I never received any text message indicating they were nearby or that I was next on the route. Which is some thing they always do. I'm assuming this is due to the fact that the child was not getting service, however, she was blaming me for her son's lack of service. Screenshots are attached. This company has their children working for them, and as a result, there is a lack of accountability on their end. I guess it is to be expected when you have teenagers working for you over the summer months. I shouldn't have to adjust my entire work schedule around a child that decided to sleep in on Saturday morning. Period and I should not be blamed for their lack of adequate service providers when they are running a business that requires adequate cell phone service to successfully function. My suggestion is to look elsewhere. Maybe have your neighborhood kid pick up the dog poop, it's cheaper, and probably just as reliable at this rate. Side note: I did also have an issue with her son the prior cleaning, I went outside while he was cleaning a few weeks ago, and asked if they could move me to weekly rather than biweekly. He told me he would inform his mother. They never showed up the following week. Sarah states that it is because he told her and she forgot, but I am pretty confident that he just simply forgot to tell her and she is taking the fall. Again, gotta love teenagers.

Above and beyond my expectations! The Poop Fairy serviced my backyard today for the first time and…read moreI am extremely happy. Tyler did an amazing job! I have 2 large dogs and he got my yard super clean. Not one turd left behind, even in the surrounding gravel. No more worrying about having energy after a long day of work or my back pain while picking up after my dogs. Great customer service, friendly family-owned business, good communication, and great pricing. I am grateful for their service. Sign up... I highly recommend them!

Kevin is the best! I am so glad there is such a service that would provide clean-up for my 2 big…read moredogs, what a difference it has made in my yard! I highly recommend Poop Scoop Troop! They always send a reminder to let me know the day they're coming, then a text to let me know when they're on the way. They do a wonderful job & are very reliable!

Kevin is an absolute gem! Great customer service and even better pricing. I called him on a Monday…read morein dire need of cleaning for my residence (after the major storm) and he happened to be available the very next Saturday! He will now be my go to! I highly recommend, service is A1.

Merged with USA Poop Scoop who were excellent. This is not even close to the same level of service…read more Never have received a call back or a text back. Loyal customer of the previous company - no longer. Never an issue with the previous company. The line they promote for texts and calls goes unanswered. USA Poop Scoop was so much better.

I cannot begin to state how fantastic this service is! I contacted multiple places and this one had…read moreboth the best response and prices. It's a bonus being a veteran family owned company as both my husband and son in law are veterans. Our "Scooper" was polite & professional and our pups loved the treats! Looking forward to a long relationship!

Always fast, friendly and professional! They consistently do a thorough job and let me know when…read morethey arrive.

Price was good but that its. Service is horrible. I have used this service before and it was…read morefine. They would use a step latter or bucket to unlock my gate. With the first visit I left the gate unlocked to be nice and the tech did not latch the gate when he left. My dogs almost got out. Called and its was kind out read a script say sorry and nothing changes. On top of that only 1/2 the wast was removed. Then on the 2nd visit tech shows and takes off I check my cameras and he barely try's to unlock the gate and takes off. Does not call me or even try to ring the bell. We are always home. I call to complain and guy comes back. Same issue so I go outside and show him how to unlock the gate. Tell him he left the gate unlocked last time. Just stares at me, who cares. Then he only spends 4-5 min if that when he tells me 15 min. Barley cleans anything. See photos and then leaves not saying anything. This is after calling 3 times. Then he does not even put the lock back on the gate. They have done fine in the past after 2 years not sure what changed. I asked to cancel and so far they wont even refund my money. Sure they will come with some BS like it's my fault. I would avoid this company at all costs. I already contacted another company and can tell a difference. I will also contact BBB. If you refund my money I will remove this review. Pretty sure you wont.