There is one thing that I require and expect when I hire a company to do a service: dependability…read moreand consistency. Matt's has NEVER missed a service day every week. I have used them for the last year for pet waste removal after a horrible experience with a rival "claim to be" pooper scooper. I can't remember who that was because they never showed up or gave excuses. Matt's comes to our home weekly to take care of what I, frankly, don't have time to do. Time is money and when I drop coin I expect full-service. Matt and their crew are timely and do a thorough job to clean up the backyard. They are competitively priced, too, and based on the frequency and number of dogs. Not to mention their response time is always spot-on. I know what day and time to unlock and lock my gate every week because they show up. If you are looking to hire the best contact them and check it off your list knowing it will get done.

This would have been a 5 star but Matt sold his business. Great for him, couldn't be happier as his…read moreservice was great. Towards the end with the acquisition, the new company really "pooped the bed" - They moved my scheduled time further and further out to the point where I had to have a heart to heart. The solution was to have the new guy meet the dogs so that they wouldn't bark at him while he stole their poop. Instead of following through with the request of letting me know the time they'd be at my home so I could leave work and meet them for the intro - I received an email basically saying "F off we don't have time for this". They fired me. LOL you gotta be kidding me! You pick up dog poop, and are around dogs, and don't want to be accommodating to make sure my 20 pound midget dog doesn't bark at you - or maybe its my 40 pound geriatric deaf cattle dog? Sorry big guy you should take your name off this business. I was a customer for over 5 years since the beginning and after the sale it went super south. If you start a new business, let me know, doesn't matter what it is, I loved your service. But for the love of god, take your name off the face of this one. Maybe call it "gone to shit"?

I cannot begin to state how fantastic this service is! I contacted multiple places and this one had…read moreboth the best response and prices. It's a bonus being a veteran family owned company as both my husband and son in law are veterans. Our "Scooper" was polite & professional and our pups loved the treats! Looking forward to a long relationship!

Merged with USA Poop Scoop who were excellent. This is not even close to the same level of service…read more Never have received a call back or a text back. Loyal customer of the previous company - no longer. Never an issue with the previous company. The line they promote for texts and calls goes unanswered. USA Poop Scoop was so much better.

I signed up for the service via the online portal, which included a free first service. It was…read morescheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response.

Awesome company. Kyle doesn't an excellent job. He's very polite and very thorough. I recommend…read morepoop 911 to everyone.

Amazing service! I honestly didn't think the urine smell in my yard could be fixed, but this…read morecompany completely proved me wrong. They came out promptly, were super professional, and the difference was immediate. My yard smells clean and fresh again and their prices are great for the quality of service. If you're dealing with pet odors, don't hesitate. Highly recommend!

Absolutely wonderful service! Luca won over my family from out of town because he was so thorough,…read morepolite and professional. I highly recommend utilizing this service!

Alex is the best, leaves our yard clean there is no lingering scent of dog doo doo or urine…read more They got their shit together

They are so efficient and kind! Alfonso is the best he is very kind every week! This works so well…read morefor us, it was hard to keep up on our yard with our busy schedules and the price point is on point!

Desert Springs Water Features truly went above and beyond the call of duty. Jon, the owner, sent a…read morehighly knowledgeable technician named Jr. to my home to handle my project. Jr. was professional, punctual, and maintained a great attitude throughout the process. He not only arrived exactly as scheduled each day but also provided extra assistance beyond the original scope of work. Throughout the project, Jon followed up consistently to ensure every step was executed perfectly. My project required true expertise, and Desert Springs Water Features delivered. A previous contractor had made several attempts over six months without success, yet this team was able to correct everything in just a few days. The company's policies and customer service are excellent; I felt fully supported from start to finish. Best regards, Leslie

We called and they said they would be out Wednesday. We waited until noon and sent a text message…read moreasking for ETA. No response. We called and spoke with someone and they said they would come Friday. Again we waited but they didn't show up and didn't call. We left another message. On Saturday we got a call the technician was in the area and could he stop by. We said yes. He arrived, looked at the fountain, then checked the electrical panel and saw it was tripped. He reset the breaker and the fountain started. He was here 5 minutes. He called his boss who said it would cost $250! We said we would pay $100 which we felt was more than fair. Nope, they want $250. This is an outrageous sum. This should be a courtesy call considering their poor communication and not showing up when they said they would.

Wonderful service. Always notify you before an hour before their technician is set to arrive and…read morehave the technician send a photo of the gate being secured when the job is done.