Merged with USA Poop Scoop who were excellent. This is not even close to the same level of service…read more Never have received a call back or a text back. Loyal customer of the previous company - no longer. Never an issue with the previous company. The line they promote for texts and calls goes unanswered. USA Poop Scoop was so much better.

I cannot begin to state how fantastic this service is! I contacted multiple places and this one had…read moreboth the best response and prices. It's a bonus being a veteran family owned company as both my husband and son in law are veterans. Our "Scooper" was polite & professional and our pups loved the treats! Looking forward to a long relationship!

Above and beyond my expectations! The Poop Fairy serviced my backyard today for the first time and…read moreI am extremely happy. Tyler did an amazing job! I have 2 large dogs and he got my yard super clean. Not one turd left behind, even in the surrounding gravel. No more worrying about having energy after a long day of work or my back pain while picking up after my dogs. Great customer service, friendly family-owned business, good communication, and great pricing. I am grateful for their service. Sign up... I highly recommend them!

We have had Poop Fairy service since Oct of 2024. For the most part, service has been satisfactory…read more Technicians have been later than the prescribed 2 hour window numerous times...or have arrived way outside the scheduled parameters. The local franchise owner is very polite but apparently overwhelmed or overworked within her normal job. We have had scoop service for three small dogs. Two weeks ago one of our dogs passed away. I notified the owner of this and told her would pay full price (obviously) for the next day's scoop but after that please only charge for two dogs. No problem right? Until the following week and I get the three dog invoice. I contacted and requested a new bill. After several emails, and seven days, I still don't have a corrected bill and am getting late notices. Today I paid the full amount and canceled service. Too many issues stacked up. Billing, scooping too much rock out of my yard, late or three hours early, not spraying deodorizer. I will say they never left the gate unlocked and always left treats for the dogs.

good guys to work with did a good job on yard with lots of piles from two big dogs. tech was very…read morenice

I'll be the first one to admit that I never thought I would hire a Pet Waste Company but boy am I…read moreglad that I chose Poodini! I'm currently working on selling my house in Arizona and they were able to get it cleaned up in no time flat! Their customer service is top notch and they are very affordable! I will be suggesting Poodini to all my friends and family that are in the Valley!!

Very good people every week same time they call 20 to 30 minutes ahead of time to verify dog is…read morein. They do a good job and walk the whole yard. I cant say enough they are customer friendly people. because of fraud on my credit account they were denied twice but each time they ran it thru and and got paid they called me or asked me any questions I will be with them as long as I have a dog

I signed up for the service via the online portal, which included a free first service. It was…read morescheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response.

Gabe always does a great job. It's not just that he helps me maintain a clean yard. Ut he does it…read morewith a smile and that means everything to me. My physical condition prevents me from doing anything the strenuous so I thank my lucky stars to have Gabe and Poop Soldiers there to make it happen for this old man

Had them for a couple months, nothing impressive with their service as most others appear to have…read moresimilar pricing and structures. They had to reschedule multiple times in that short time frame with just an email notice being given not the normal text protocol I'm familiar with from them, the first time it was confusing as I'd expected it to never happen let alone have to find out via email. They couldn't work with the day I needed which was frustrating but I was willing to accept and work around them. I ultimately chose to cancel cause my preferred days would be Fridays cause who wants their backyard clean for the time they aren't there to enjoy it and dirty the only time they can? Additionally was frustrated that after agreeing to compromise on my preferred day (Fridays) to instead have service (Thursday) they made an exception because they missed the newly agreed to day of the week AGAIN.

Great company! Reliable and affordable and they do a great job! Highly recommend them for your…read moredoggie needs.

Incredibly on task! Kind professional people that respond timely and do exactly what they say…read more Lovely people that you would invite to your home.

highly recommended Luis did an amazing job. I was very pleased with the job he did. He was pleasant…read morevery professional. I would recommend to anybody who needs to get their yard cleaned up and their poop scoop. Thank you for the amazing job.

From the owner: We love to make sure your pet is taken care of off, especially when nature calls. Our dedicated…read moreteam will make sure pick up after your pets to ensure a clean place for you and them

I have not had an easy time finding a pooper scooper for my beautiful red Australian Labradoodle. I…read moreactually started my search on Yelp and found that it was quite expensive to get a weekly "scooping". I ended up hiring a nice guy who unfortunately went out of business. Kyle from Poo Happens is really great. She owns the company and is a veteran. She goes way out of her way to do an amazing job each week. Not only does she scoop the poop, she brings a really long hose to get across the backyard to wash it off when she is done. I highly recommend Kyle and Poo Happens.

Cleaned up a pretty messy yard - thank you! Went from pictured to 100% clean. Thanks again!read more

There is one thing that I require and expect when I hire a company to do a service: dependability…read moreand consistency. Matt's has NEVER missed a service day every week. I have used them for the last year for pet waste removal after a horrible experience with a rival "claim to be" pooper scooper. I can't remember who that was because they never showed up or gave excuses. Matt's comes to our home weekly to take care of what I, frankly, don't have time to do. Time is money and when I drop coin I expect full-service. Matt and their crew are timely and do a thorough job to clean up the backyard. They are competitively priced, too, and based on the frequency and number of dogs. Not to mention their response time is always spot-on. I know what day and time to unlock and lock my gate every week because they show up. If you are looking to hire the best contact them and check it off your list knowing it will get done.

This would have been a 5 star but Matt sold his business. Great for him, couldn't be happier as his…read moreservice was great. Towards the end with the acquisition, the new company really "pooped the bed" - They moved my scheduled time further and further out to the point where I had to have a heart to heart. The solution was to have the new guy meet the dogs so that they wouldn't bark at him while he stole their poop. Instead of following through with the request of letting me know the time they'd be at my home so I could leave work and meet them for the intro - I received an email basically saying "F off we don't have time for this". They fired me. LOL you gotta be kidding me! You pick up dog poop, and are around dogs, and don't want to be accommodating to make sure my 20 pound midget dog doesn't bark at you - or maybe its my 40 pound geriatric deaf cattle dog? Sorry big guy you should take your name off this business. I was a customer for over 5 years since the beginning and after the sale it went super south. If you start a new business, let me know, doesn't matter what it is, I loved your service. But for the love of god, take your name off the face of this one. Maybe call it "gone to shit"?

Always fast, friendly and professional! They consistently do a thorough job and let me know when…read morethey arrive.

Horrible service. Only did half my yard on first 2 visits and didn't deodorize. After first…read morecomplaint they did not show up as promised. Still haven't deodorized and zero response from management after multiple requests. Cancelling service. Use anyone else