I signed up for the service via the online portal, which included a free first service. It was scheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response. read more

Very good people every week same time they call 20 to 30 minutes ahead of time to verify dog is in. They do a good job and walk the whole yard. I cant say enough they are customer friendly people. because of fraud on my credit account they were denied twice but each time they ran it thru and and got paid they called me or asked me any questions I will be with them as long as I have a dog read more

Awesome company. Kyle doesn't an excellent job. He's very polite and very thorough. I recommend poop 911 to everyone.

In response to the owner ; to hide behind " there are no contracts really shows that when you set up something with your company it is not worth the paper I could use to pick up my own dog poop . When we spoke the first time you are omitting the fact that your husband contacted me after we were set up stating you could not honor your advertised free first session . Let's get the facts straight before you so casually blow me off ! You do not do as advertised and the term " your word is your bond " means nothing . You are a poorly constructed overpriced organization. I wish you luck ; and thank you for your kind thoughts , I was just now able to find a company that is local and half your price . Blessings do come in disguises sometimes , but the community will catch on. read more

Best service ever! Technician is very thorough and respectful of property. He walks every part of our huge yard. I love coming home on Thursdays and seeing a fresh yard! read more

Extremely Unprofessional Rude Overpriced This company should not be called poop 911. I've never been so shamed by a company before about the services I needed. I won't be working with them again. read more

Love this company. I rented a house for a week long vacation with two Great Danes .. then was packing to leave and realized - crap. Unfortunately, I didn't pack any shovels .. Poop911 I think responded quicker than an actual emergency call.. on a Saturday! Thank you Heather. A weekend and she said they are so busy but will squeeze us in .. for an "emergency" - they are fantastic .. if you get in hold tight to your spot.. customer service like this no wonder availability is tight. read more

Heather and Kyle thank you for great service! So convenient to book and pay online. Our service day was timely and Kyle did an excellent job! Thank you so much! read more

We were so thankful to find This company. Truly an amazing service. Heather was stellar in not just the work she did but the customer service she provided. Well worth the money. read more

Can I just say that this service is down right incredible and worth every penny? We moved into our new home in June of last year, I've been meaning to write the review ever since. I did some research on poop scooping companies and this one seemed to be the best and most affordable. I was super worried since we live out in far North Peoria by Lake Pleasant but they accommodated us! Every week Kyle comes by and clean up the horrible mess that my two make. And with our added family member (a great dane puppy) he was able to up our services to two times a week. Also the dogs absolutely love and trust him which is huge for me! I don't have to worry about my gate being left open, he always secures it and of course he gives them treats when he sees them! Let me tell you how much of a life saver it is that I don't have to do it Also many other companies have a starting price of $22 for every visit. Mine for the two dogs once a week was $17.95!! That's less than I spend on coffee in a week. Please treat yourself to this awesome company! read more

Yeah great service unless your dog comes out to say hello and Kyle has a FREAK OUT and sprays them with PEPPER SPRAY. That then gets on your child who then spends the entire rest of the day and night in severe pain and it spreads to the entire house causing the entire family to have pain and burning. And then Heather calls to blame you and tell you that you will still have to pay for the service. Yeah great company. They did not even ask if our dogs were OK or care that, because my family was not warned, it got on my son when he tried to comfort his crying dog. Thanks for the great service but they don't think twice before PEPPER SPRAYING your fur baby. They never even warn you that they will do that at any time. read more

Heather.. Kyle.... You guys are just great... Thank you for your professionalism and your help.. Desi and Hannah really appreciate your service and so do we... read more

I recently had a situation where we lost 2 of our dogs within 2 weeks of each other, the 2nd one the day after I had back surgery. The landscaper was due to service our yard in 2 days so we needed to get the yard cleaned up before their arrival. It was going to be too emotional for my fiancé to pick up the yard and I had just had back surgery, so I called Poop 911 to see if they had availability. They were AMAZING! I explained my situation and they were able to service our yard the next day. I would recommend them to anyone! read more

I have used their service for many years. They always do a great job and make sure my gate is closed. I would recommend this service to any busy professional needing to maintain a yard. read more

This is hands down the best service I have ever paid for. We have two large dogs and they plant landmines all over the yard. We also have 3 boys and it was their job to pick up after the dogs, which they didn't complain too much about. However, getting the right tools turned out to be quite the challenge. Everything we bought broke within weeks of purchase. Last straw was when we spent $60 on equipment that broke in 3 days. I decided I would rather pay for someone else to come out and do the deed than keep investing in equipment that just brake. We have gravel and grass and it's not an easy job to find all the landmines, but Scott does an amazing job, every time. This service is a good investment for us. read more

Love this company! I actually tried a different service in town but they couldn't commit to the same day for each week...always came whenever they pleased...even showed up on a Friday night at 7pm. What?!?!? The previous company also wouldn't give me a heads up by text to let me know they were on their way...said that would be an extra charge. Boo! Then I found Scott and Poop 911. He always comes on the same day, pretty much the same time, does a great job, and has no problem texting me if I need him to (without the extra charge). Scott is super nice, too. The other thing I like about this service compared to others is that they won't bill you until AFTER the service. Most companies I looked at around here bill you at the beginning of the week, before they come. I have a huge problem with that. Anyway...it's the best money I could spend. We have multiple dogs and I have a baby and zero time to go try and clean the yard, and my husband works hard and doesn't want to do it either. Without this service I'd have a half acre yard covered in poop. Worth every penny! read more

Calling Poop 911 was the best decision I've made in a while. After having a landscaping company say they did a "pickup" service, and not picking up anything at all, I was skeptical of having my cleanup expectations met. I had underestimated how bad are yard was and Poop 911 transformed the yard and accommodated my bad estimate with no trouble at all. I'm so happy with how professional and thorough they are. The yard looks great and smells better! Thank you guys! read more

Heather is fantastic! She cleans up our yard perfect every time and it's all rock so it's harder to do. She also lets me know shes on her way each time too so I can get my dogs out of her way (my choice, not hers). I highly recommend her to anyone that needs this service done. read more

My husband hired them for a one time clean up. Life happens and this job always falls to the bottom of the chore list. I gifted my husband a one-year weekly service for his birthday and we all couldn't be happier. The service is great. Communication is fantastic and they always do a great job. read more

Heather is amazing! She answered the phone the first time I called, gave me a quote immediately, and was ready with her availability in my area. I told her I would go online to schedule once I knew when I would be home to introduce her to my dogs. I scheduled online and she called me within minutes AGAIN to confirm the information and let me know approximately when she would be by. She was prompt, friendly and very accomodating for my young puppies. I HIGHLY recommend her service! read more

Truly the best money I spend every month which I know sounds crazy but it really is. After having used them now for close to a year, this is the company that keeps my house the cleanest! Originally, I thought I would grow annoyed at such a luxury but they are truly a necessity. Sure, I pick up my own animals' waste but I can't always get to it, all of the time. Life pulls me away and before I know it, I'm looking at weeks of animal waste in my backyard....why do I even bother to landscape? This is where Poop911 come in. Heather and Kyle are thorough, consistent and reliable. My yard looks great, if my kids and I want to run around the backyard, no problem, we can and there is no let's take a half and hour to clean up before an impromptu game of tag, when my landscapers are coming over or I'm having guests over, I'm not panicking about what needs to get cleaned up in the backyard, nope, it is the inside of the house that has me in knots! My backyard is probably the cleanest part of my house and it is all thanks to Poop911! read more

Professional and trust worthy...I'm a single mom and need to feel safe that one my dogs won't get out and two that if service is scheduled while I'm at work I don't worry about my home being vandalized. I am forever grateful to find this company, I would recommend them to any and everyone that has dogs. read more

Came and did a wonderful job on short notice. With prepping to move the back yard was the least of our worries and it showed. They did a great job getting us out of a jam. read more

Heather is our wonderful Pooper-Scooper. She has been coming for over a year now every other Weds. and I have an acre property and 5 large dogs. Need I say more? Every other Weds. we have a yard full of poops. Sometimes, I pick them up, but not in this hot weather. She's a life saver for me. It's just one less task that I have to do. Every time she comes, the dog frolic out to see her. They're so pesty and want the ball thrown over and over. And, the dogs don't bother her. She'll get ALL those poops picked up, and throw the ball a gazillion times and be done within 1/2 hour. The yard always looks so nice when she leaves. I always know when it's Weds. because our backyard looks so clean. Thanks Heather. I can't imagine my life without you now. I've grown accustomed to having someone do my dirty work, and I love it. Great company, reasonably priced, and wonderful people to work with. Don't hesitate. Treat yourself to this luxury today... it's so very worth it! read more

Great service. Scott (the owner) is a pleasure to work with. He is very professional and personable. He is always on time, and has great communication. Must give Poop911 a try. read more

Dave S is fantastic! Super personable, thorough, professional, caring and does a bangup clean up job!!

Excellent,kind,caring service...I've used them for a few years now in Queen Creek and they go above and beyond...I was once left a note that mushrooms were in the yard and could potentially be a danger to my dogs...I have a terrible back and this has been a tremendous help. They are wonderful people truly care about my furkids and work around the mess my one fur child does to the backyard with her own personal collection of blankets shoes toys and everything else she wants to bring into the backyard to "hide"...lol...Im sure it annoying because it is to me but they never ever complain. I'm not sure they know how much I appreciate them and their services. read more

Great professional service. They cleaned my whole yard without any problems. They were kind to my grumpy old dogs and prompt in getting the job done. They were punctual and highly professional. Thank you for taking care of my yard. read more

I am coming up on a year with Scott and Poop 911 and can't say enough about them! My weekly services occurs without fail and love not having to worry about unsightly or smelly messes on my xeroscaped yard. My 3 puppers are very happy as well! Everything is automatic that I almost feel bad that I don't think I've actually seen Scott but once or twice! Amazing, trustworthy, credible service. Definitely recommend! read more