Very helpful. Does a great job! I'm glad I don't have to deal with our two dogs poop anymore. I…read morewould let it pile for months.

Quick and simple! Worth the money! They show you proof the gate is locked so the dogs don't get out.read more

Above and beyond my expectations! The Poop Fairy serviced my backyard today for the first time and…read moreI am extremely happy. Tyler did an amazing job! I have 2 large dogs and he got my yard super clean. Not one turd left behind, even in the surrounding gravel. No more worrying about having energy after a long day of work or my back pain while picking up after my dogs. Great customer service, friendly family-owned business, good communication, and great pricing. I am grateful for their service. Sign up... I highly recommend them!

We have had Poop Fairy service since Oct of 2024. For the most part, service has been satisfactory…read more Technicians have been later than the prescribed 2 hour window numerous times...or have arrived way outside the scheduled parameters. The local franchise owner is very polite but apparently overwhelmed or overworked within her normal job. We have had scoop service for three small dogs. Two weeks ago one of our dogs passed away. I notified the owner of this and told her would pay full price (obviously) for the next day's scoop but after that please only charge for two dogs. No problem right? Until the following week and I get the three dog invoice. I contacted and requested a new bill. After several emails, and seven days, I still don't have a corrected bill and am getting late notices. Today I paid the full amount and canceled service. Too many issues stacked up. Billing, scooping too much rock out of my yard, late or three hours early, not spraying deodorizer. I will say they never left the gate unlocked and always left treats for the dogs.

(This is what's known as a day late and a dollar short)…read more This is an email I replied to (same day received) July 23, 2020; 16 days after leaving my initial review... Alexander Z 12:00 AM (21 hours ago) to jaspony1, Ashley Thank you for your email. I will not reconsider your request. I appreciate your timely request for reconsideration, but I did reach out to your organization with a request for cancellation that included a note that the quality of your services had declined. A remedy was not offered; only an apology and an agreement to not charge me for future services. In fact, I advised you that since retaining your services in December 2019, I was very satisfied with the quality of your services. Unfortunately, the decline in your service quality continued after a new individual started servicing my yard. I am now using Poo Happens for these services. I was looking for a remedy and was not offered one until now. On Thu, Jul 23, 2020 at 9:36 AM Ashley Simonds (cs@cleanpaw.com) wrote: Hi Alex, We saw your 1 star review on Yelp and would hope you would reconsider. At Clean Paw we have no contracts and state you can cancel at any time for any reason, and we really do honor that agreement. Your initial complaint was made while we were away on a family camping trip.(some needed R&R) When we got back from the trip we started at the top of the emails and worked our way down, when we got to your email it asked to cancel and we honored your request. After cancelation, we always ask what the reason for canceling was so that we could make a better customer experience and fix any issues. Also if we get a complaint and given enough time, we as the owners will always go and make a special visit to clean up the yard and to access the reason behind the complaint, so we can remedy the situation and make sure it doesn't happen again. We are a very small family business struggling to keep our heads above the water during these trying times and hope that you would reconsider your rating. Also we would love to have you back as a customer and we are very sorry for any misunderstandings.

Very happy with Clean Paw and have used them through two different owners... The tech always calls…read morein advance so that I can be aware and unlock my gate, Sherman is very timely and professional. I highly recommend this company for poo removal. A poo-sitive-ly GREAT company.

Adam and team are reliable and communicate if changes are needed. we have used his service for over…read more5 years from having 3 dogs or 1. The team is friendly and does a great job every time!

My written instruction to Grace from Doody Defense Pet Service were to let my two dogs out first…read morething in the morning and feed them around 8:00 a.m. I had also asked Grace to keep me updated regularly and repeatedly asked her to call me, at any time, if anything went wrong or if she had any questions. As of 9:45 on the first morning of my four-day vacation, I had received no communication and had not received an alert on my phone of motion in my dog yard. I texted Grace but received no response. I then tried to call her at 10:00 a.m., but there was no answer. A few minutes later, I received an alert of motion from my front doorbell. The doorbell camera showed a Sheriff's deputy knocking on my door. I called Grace again, but again, no answer. After a while, I got a call from Grace, explaining that she heard a "screaming" sound from my dogs and that she had locked herself in the guest room and called 911. I reminded Grace that, when she had come to my home two weeks prior, I told her that my dogs had learned to howl from neighborhood coyotes and got them to howl so she could hear them and not be surprised if they howled while she was staying with them. She told me she had forgotten. I then felt I had no choice but to return home immediately, forgoing the rest of my vacation and forfeiting hotel and jet ski rental deposits.

Did a great job on my backyard. Didn't miss a spot. The guy came in the afternoon when it was…read morereally hot and my yard was a lot of work. I wish for his sake that he had come in the morning. Did a great job though!

I signed up for the service via the online portal, which included a free first service. It was…read morescheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response.

Aaron and his team do a fabulous job. Prompt and efficient in a major yard cleanup…read more I've already hired them for ongoing service. Personable, great communication and affordably priced. Still amazed at how good the yard looks after just one visit. You can't go wrong!

Very profession, very courteous. They have done a great job. They live my dogs and for that I am…read morethe most grateful.

Great communication, reasonable pricing for service provide. Very thorough in getting every piece…read moreof poop cleaned up even sifted through gravel! I am very pleased with this companies ethics in providing above 5 star service

Aaron is very rude and he did not do the Job he promised regarding my home cleanup of my two…read moregreyhounds. He left multiple piles of waste on my side yard that he said he couldn't see at first. He refused to come back out and finish the job. I do not recommend him and he hung up on me when I asked him about these details. I will be disputing the charge on my credit card. Very unhappy.

I had Aaron from Super Scoopers out to service my yard today. Our family is very busy, like many of…read moreyou, and with my work schedule, I travel quite a bit. My poor yard has suffered because of it. After Aaron had finished today, I took my dogs outside and I was AMAZED! My yard looks like I've never had dogs back there in the first place! My yard is clean from all of the dog waste and doesn't have any of the yucky odor anymore. I am very impressed with Super Scooper! I will have this service weekly, from now on...no question! Aaron has made payment very easy with Zelle along with several other simple options. Great attention to detail, very friendly, easy and frequent communication to let me know when he's coming and going. This is a PERFECT service for our home and family. HIGHLY RECOMMENDED!!! You won't be disappointed!