First I will say you cant always make some people happy... Like most people who were here with us on yesterday we were Tourist trying to leave down after visiting Pigeon Forge. We ended up having a tire blow out and we went by walmart first and was told it would be at least a 4 hour wait and for one tire it would start of at least $100 not including balancing etc. My boyfriend and I searched and searched to find another shop open and couldn't believe how many would be closed on Sunday and missing out on business until we found Done Right. We called and they said they had our size tire in stock. We drove over there but by time we got over there they no longer had it available. However, the owner Rick said if we would be willing to wait an hour he had a delivery of tires coming in and he would work a deal with us for being patient. So we decided to go and get something to eat and when we got back the tires were arriving. My boyfriend looked at the tires and they had great tread on them and Rick replaced and balanced all 4 of our tires for us for $250 which was half the price of what it would cost us back home in Northern VA. While we waited there for the hour it took them to complete the work we saw people come and go just complaining and yelling and cussing Rick and the workers out and I get that it can be a high stress time dealing with money and having to spend extra while on vacation that you weren't expecting but you can get a lot further with people when you are nicer. Of course its like any shop they quote you a price and as they start working they will notice other things that are wrong and its up to you if you want them to fix them if not. But it is there responsibility to inform you of additional work that needs to be done because if they didn't and something else went wrong then you would be mad about that. Hopefully we will never need work again while visiting the area but if we do... I know where I will be coming. Rick: I can't speak for everyone else but thanks to you sir we made it back home safely and appreciate you helping us during our stressful time and showing us some hospitality. Let us know when you go back to Florida so we can join you for some fishing! read more

I can't give it less than 1 star, otherwise it would definitely be in the negative numbers. This man had my vehicle for over 9 months. He FINALLY mechanically (supposedly) fixed it but still had body work to do. That was October 2023. I've called, texted, and went to his shop, almost every week since then. NOTHING!!! read more

*DO NOT RECOMMEND* Firstly, writing reviews for business outside the food industry is not my goal. However, this is a special case that I would like to make others aware of. Issue: Car's A/C. It will turn on for ~5 mins during the car ride but then will stop blowing cold air. The air filters were changed last year. Friends who work on their cars checked the Freon and said it was not low. They recommend getting the air compressor checked and bringing the car to a shop. My family is local to the area, so we wanted to support a local car shop. Other car shops were busy, so we called Done Right Automotives. Rick Dunn (the owner) said they would be happy to check out the A/C around 1pm. I brought my car to the shop and met with Brian, the mechanic. I told him what we have checked out and discussed that I am concerned about my air compressor. Brian said he would run a diagnostic and his boss said it would be $69.99. I was hesitant but let's do it. An hour later, Brian came out and stated that he believes the hose/tubes are blocked up and 9 out of 10 times flushing it/unclogging it will take care of the problem. I asked if he was sure and confident, and he gave the nod that most of the time it will solve the issue. Cost? $380. Time? It would take at least 4 hours and they would close the next day. I will have to pick it up Thursday morning. Well, seeing that I was about to be on the road the following weekend, I put my trust in their expertise. I initialed the documents and looked forward to coming back on Thursday morning to a car with fixed A/C. Thursday, AM: I come in with my mom and Brian met us at the front. He said that it was still clogged and they would have to flush it again -- no charge though. It should be ready in the afternoon. I get a phone call around noon. Brian said to call his boss since he's better at explaining A/C problems. I called Rick and was told that the clog in the hose backed up and destroyed the air compressor. The air compressor needs to be replaced. The cost? $1300 - and Rick said he discounted ~$200-300. I would have to come back in 2 weeks to have this done too. After a quick discussion with my parents, we decided no. I called Rick and told him we will pass and will come get the car. I stated in a calm manner how unhappy I was with the situation. He said he was sorry. It will be $493.83 (including tax) and that they only take cash and money order - and that they had signs on the wall stating that. I was shocked. There were back and forth with Brian, my parents, and me about the cost. We were told Rick would not be back until the following Monday. We stated we would like to talk with him in person about paying full price and to negotiate - being local with a small business, etc.. We had an arrangement to meet Rick on Monday to discuss it while in the meantime the car would be left since we had not paid. We did see the hand-written/suspicious signs on the back wall stating no credit/debit cards. Cash or approved checks only - approved checks only being bank checks - see pictures. I get a phone call from Rick later that day stating he is at the shop for the next hour and that I needed to pick up the car and pay since he will be going to Florida for the next two weeks. My dad and I get there and tried to negotiate. He tried to sell it off that the discount was in the air compressor and labor if we chose that, but the diagnostic and flush needs to be paid in full. We discussed that the problem was misdiagnosed and our initial concern was the air compressor. We stated that approximately $500 later, the problem has not been fixed and it would cost almost $1500 and 2 weeks to get it fixed. Rick said that you cannot check the air compressor without running the diagnostic they did by unclogging the hose first and flushing that out. We asked if that was their expertise and there was no other way - answer, yep that is how they do it. No negotiation? None. I asked how do most people pay for this? He said, they usually can't - in other words, he would get to keep the car. He stated that is how he does business, and he has 14(?) other auto shops like this. Also, he is from Florida and goes back and forth from there a lot too. My issues: Diagnostics can be run on the air compressor without having to go through the hose. Even so, any discounts would have been fine for the miss. But no. We invested $500 with the problem not solved only to be lured into putting in $1300+ dollars to finally getting to the problem. Also, I understand not allowing credit/debit cards, but local business checks or other means to pay? Nope. Just cash. On top of that, I looked at the invoiced I initialed. Added on AFTER I had initialed is "no refunds, I agree that other work may be needed." The inconsistency with the agreement/invoice AFTER I had initialed is quite alarming and shows the businesses dishonest methods. Their website says "guaranteed satisfaction." Yeah, right. read more

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EDIT: After getting back to PA and getting it to a competent shop, everything they did needee to be redone correctly. I also reviewed my dash cam footage and there was 7 different videos with them discussing my car and another customer. I have retianed a lawyer in their jurisdiction and will be following up as this unfolds, there is a possibility of criminal charges from the cam audio. I got affidavits from the shop who inspected the car 3 days before this trip, the 1st mechanic who installed the bearins.150 miles before Done Right worked on it and from the shop who has ot now redoing the work that was done wrong. Complete scammers, the 5 star reviews are fake, these guys just keep adding to the bill until you refuse more repairs, then make you sign off saying no refunds because you refuse to make needed repairs. They take advantage of out of towners, just like many other reviewers say. I Brought my car in for an obvious wheel bearing humming sound and a CV shaft clicking. They told me I'd need a $68 inspection to tell me what is wrong. After that, they told me it needs ball joints for $700. I told them it is a wheel bearing and CV shaft noise, told them I wanted the CV shaft and bearing replaced, they would not do that unless they did ball joints too, so it went up to $1300. After my car was apart, they told me it needs control arm bushings, brakes and sway bar links for a other $1000 (but failed to mention that after I paid to have a suspension inspection). I refused and they kept the $1300 and only changed the ball joints and CV shaft. So I left there with the original complaint still not addressed. Also the, when the put it back together, they net the brake dust shields into the rotors, so it had a scraping noise and the left the anti-rattle clips off the brake Pads. I literally paid $1200 and left with more problems that a came in with. I ended up buying $45 in tools at Walmart and replacing the wheel bearing myself in the hotel parking lot. When I got it apart, the brakes had more than $50 life left, there was no play at all in the bushings or sway bar links, I highly doubt I even needed the ball joints as my car just passed a PA inspection 2 weeks prior to this vacation. Nothing at Done Right is done right. Avoid these hacks at all costs. read more

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Brought 4 new tires and they want $100 to mount... Then after finished want $40 to balance! They are seriously over priced!!!! Don't come here read more

Done Right Automotive - Over charge!!! I brought 4 tires here and they want $100 just to mount tires!!! After its done thry want additional $40 to balance.... - Auto Repair Near Me - Sevierville, Tennessee

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myself and my husband was on vacation and our insurance company towed us here to this crooked place that took our car in looked at it and said we close at 6. it was on a Sunday and he kept stalling and said I won't be able to get to it until in the morning. so he called someone to pick us up and take us back to the hotel in pigeon Forge and said he would have it ready by 11am Monday morning. so no call we kept having to call him back and everytimr we did he would get irritated at us calling to see if our car was ready. we didn't get our car back until Wednesday morning and he said it wasn't ready so we told him if we have to get law enforcement to come out there with us to get it we are coming. we get out there to get our car and it wasn't ready drivable but they had done something else to the car. and he charged us another 750.00 but we had to pay 1300.00 up front because he said he didn't do credit cards. we didn't know what to do so we paid the 1300.00 up front then when we got the car we had to pay 750.00 more he said they needed a special too. didn't show tool or the recipe on anythin. we didn't know anyone there that could help us. when we finall got to one of our destinations we had to park our vehicle and rent a van to finish our trip. before coming home we had to rent a uhaul and tow the car home. anyone needing a place to fi your vehicle stay as far away from this dealership as possible they are nothing but a bunch of crooks. it was two men the older man had white hair and the other was tall and skinny with brown hair. read more

I've got quite the story to share about Done Right Automotive. My wife and I were road tripping through Tennessee in early April, when my 2013 Ford Focus started breaking down. We were heading back home, so we were desperate to get the car fixed so we could head back to Chicago. We called several shops but none could take us in day of, except for Done Right Automotive that is. My car went into their shop on April 8th, 2021. I ended up needing a new transmission (Ford Focus's are known for this kind of trouble I found out). They wanted a little over $2,100 for the repairs, all of it upfront. Ok, not a problem. Rick and Dave were very nice up front, so I trusted them with my car to fix my transmission. Meanwhile we flew back up to Chicago. At this point, my wife and I are home and my car is at Done Right in TN. Weeks go by, and I'm calling them here and there to ask for updates and typically I would get some answer saying they needed another week. About a month after dropping my car off, I get a call from Done Right explaining that my Dual Clutch is broken, and that also needed to be repaired (This is about the beginning of May I think). They wanted another $2,500ish to repair it, upfront. Ok, fine, my car is covered through warranty through all these things so it's fine. I will say, my warranty company decided not to work with this shop in the future, because apparently Done Right was uncooperative and hard to work with, or at least that's what I was told by my warranty company. Weeks keep going by, and I keep calling here and there and again, typically I was told they needed another week. Nearly two months have passed since I first dropped off my car and I STILL do not have my car. One day, I decided to call Rick and explain to him that I need my car back and that I want to be able to have it shipped THAT week, fixed or not (This is towards the end of May I believe). This is when Rick started getting frustrated with me and explained that I can have my car back, but it will come in pieces, because at the time the car was pretty much taken apart, or at least that's what I was told. I decided that I DO NOT want my car shipped back in pieces, obviously. Rick told me they had all the parts now, and I would receive it in about a week. A little over a week later, Dave (the mechanic) calls me to tell me that my car is all put together, and that in a couple days it will be on a tow truck to the Ford dealership to get programed. YES! The light is finally at the end of the tunnel, or so I thought. The day that my car was supposed to head to the Ford dealership, I get a call from Dave again. This next part is unbelievable. Dave explains to me that while they left my car outside, someone got under my hood and slashed my main harness. This made my car undriveable, and my car wouldn't even start. Now the police are involved because my car was vandalized on their property. I filed a police report with the Sevierville PD, and I got on the phone with an officer. The police officer told me that Done Right admitted to him that they left my car outside unlocked (I can not prove this myself, that's just what I was told), and that they were not willing to take responsibility (Done Right did not say that to me themselves, this is just what I was told). The police officer also told me this shop is NOT reputable, and that they've had issues with this shop before. Shortly after, Geico sent someone in to inspect my car and deemed it totaled. My car was totaled while in their hands, and I was told by the police officer they were not willing to take responsibility. Rick and Dave didn't seem to show any sympathy either. Fortunately for me, I was reimbursed for everything I paid them by my warranty company, and my car is covered by insurance, but this shop did waste a lot of my time and they caused a lot of headache. I went through two months of stress, and no car, all to find out in the end that I need to go car shopping. As far as Rick goes, he is kind if you stay on his good side, but if you start to question him or challenge him, he will get very frustrated with you, or at least that was my experience. By the end of this I would not trust them with my car if I were you. They did not communicate well, Rick would get frustrated with me if I questioned him, and ultimately my car was totaled while on this shop's property. If I could go back, I would have waited the extra day for a different shop to look at my car. read more

This place has a huge reputation in our town for being rip offs for crappy work and over charging you almost by double than their competitors. I suggest going to Roger's transmission. They also do other car repairs. 2275 Douglas Dam Rd, Sevierville, TN 37876 read more

Absolutely the worst tire shop around. Avoid this place at all costs. Owner is a crook and complete jerk. I never write reviews and the way this man spoke to us was totally unacceptable. My tire had a leak from a nail and we did not even make it inside the door before the owner started spewing disrespectful slurs. Do not go here. read more

Needed tires & brakes so priced around. All similar so came back here. Very satisfied with products & service. They gave a free oil change & long warranty. Been coming back since. Recommend Done right auto. read more

My cousins son broke down on the side of highway 40 on a Thursday morning coming from Charlotte. The car was towed to this shop and Grayson was told it was $150.00 diagnostic charge. The car was left, and sometime Friday afternoon or Saturday morning my cousin calls them for the estimate of repair. He was told that a wiring harness was burned and it would need to be replaced and the fuel pump was also in need of replacement. Total cost $1700.00. Just to replace the harness was $500.00 The shop was told to do just the harness. Sunday afternoon I was asked by my cousin to go pick up the car because they didn't trust what they were being quoted. When I went to pick up the car Monday morning, Rick the owner started yelling at me, from the time I walked in the door telling me I could not be anywhere near the back of his building or on the concrete area of his parking lot in the back that his insurance would not cover me. I asked then how am I suppose to pick up the car? He then started screaming at me with Many curse words flowing from his Filthy Mouth to me his customer. He then said the car would not be ready until Tuesday that they still had to reinstall the computer, battery, and other parts that were removed during diagnosis. I was told to tell him to just leave it as is and asked how much was due for the replacement of the wiring harness? He started cussing me using the F-bomb and GD yet again and that the wiring harness was NOT replaced they repaired it and that cost was a total of $650.00 I stepped outside and called my cousin and told them the cost. I went back in to pay the $650.00 cash and was again cussed out and told the GD bill was $713.38 that's $500 for the repair and $150.00 for diagnosis plus tax. Rick the owner continued to cuss at me and for some reason, he kept saying this ain't no GD grocery store pay me the $713.38 and you can have the wrecker come pick it up. I explained I have a car hauler with me and was already parked outback. He started cussing me yet again telling me to move off his cemented area that I wasn't covered by his insurance and he wasn't going to tell me this again! I told him I was actually parked on the graveled driveway part of his entrance. Rick yet again cussing at me said fine "we will push the car out to the graveled area then it was my problem from there!" I sai, "okay" and went out the front door walked down the parking lot of the neighboring building then back on to the graveled area. I waited about 5 minutes and they finally pushed the car out to the cement area and left it there in the middle of the cemented pad. He then tells me I had to push it out to the gravel area to load it. Wait, what? You just told me I wasn't covered if I was on your business parking lot and that I wasn't covered by and in your words "My God Damn insurance company and that I had to stay in the gravel driveway area!" This is the MOST SHADY DISHONEST auto repair shop I have ever in my life delt with. I have never in all my years of dealing with any business owners ever been cussed at, yelled at like I was by Rick the shop owner. I think I NOW know why his shop is a "CASH" only! because You as a customer have no recourse if his company failed to repair the vehicle correctly! DO NOT I REPEAT DO NOT USE DONE RIGHT AUTO Because YOU WILL BE "DONE WRONG!!" read more

I was told a week and had to wait 3 weeks! I got my car back with a check engine light. my exhausted was "welded" back up and in a week is now hanging and scrapping! SHITTY WORK DONE! Definitely not "done right" read more

If you could give this place no stars that'd be great. Came here for tires while visiting TN an they put the wrong tires on my van, then did not return calls afterward, continued to lose air in tires the entire way back to N. E. IL, thinking it was something as simple as a valve stem went to a local place at home just to find put all four tires were incorrect!!!! Talked to family in FL to find out this company was basically pushed out due to their crooked ways!! read more

I'd put zero stars if I could. We had the brakes go out on our van on a Sunday while on vacation. Done Right was the only place open so we got towed there. The work done seemed fine but the prices charged were ridiculous. A couple of examples, they charged $300 for brake pads which, when I priced them later, cost $32. Rear pads he charged $120 - actual cost $29. New front calipers he charged $600 when they actually cost $250. When I confronted him with the discrepancy by pulling up the prices on my phone he would just look at me and say "no one else is open, do you want me to do the work or not?" Given we were stuck with all our kids and the van disassembled on the rack, I didn't have much choice but to pay. In the end, the brake job cost $2,200. When I got home and had our regular mechanic check the work and give me his opinion on the bill he said it should have cost under $1,000. read more

This place is a big scam they will give you one price then swith it to another after they do the work then the owner will say he charges for how many guy's he got working on your vehicle he told us he had 2 guy's on it there's only one guy working here as a Mecanic then he want's to charge if you got rust on your car please do not go here they will try and scam you! read more

Don't! Just Don't!! I know it looks good to see a shop open on Sunday, especially if you are here on vacation. Please take my advice. Park your vehicle at the Exxon station or somewhere safe and wait until Monday to get your vehicle into a reputable service center. What ended up costing $400 was quoted to me at Done Right for $1,400. Yeah...a thousand more. The $165 diagnostic charge wouldn't have even been applied to the quote. Upon returning to pay the diagnostic charge, I found my truck on jack stands with the front tires removed. I asked why they had done that, and I was cursed at by the toothless jerk. His reason was so they would get paid. Sidenote: Maybe you wouldn't have a problem getting paid if you ran a reputable business. When I told them I would have a tow truck pick up the vehicle at 8:30 the next morning, I showed up with them and guess what... they hand wrote a note on the front door that they would not be open until after 10:00 a.m. Had to have the tow truck come back later to get it. When I orginally called the tow service, he said "You didn't take it to Done Right did you?" I did. He said "You may have a problem getting it back from them and may have to call the local police. We deal with them fairly often." I had a national service center in Knoxville do work on my truck. When I mentioned that the vehicle was coming from Done Right Automotive to them, they started apologizing and asking if I broke down on Sunday. They knew of this shop all the way on the west side of Knoxville and the tactics they use by being open on Sundays. This is just a fraction of the interaction, but hopefully enough for you to make a smart decision not to go to this place. Safe travels to all of you read more

Tried to over charge my son then cussed me on the phone. Absolute liars and crooks. My son called me to tell me they were telling him his caliper had to be "reset" and that it was going to cost him 350.00. I told him to tell him to just have then stop and put it back together. They refused and told him they could not release his car. Actually drove him to his home to get more money out of him. And then back to the shop. All in all they spray painted his caliper and charged him a fortune. I hope this inspires him to do his own maintenance and guys dont let you kids or you wife take their cars here. Dirtiest of the dirties. read more

My wife's tire was leaking after driving in for vacation. We stopped here to get it looked at. I understand it's COVID-19 season and he had a sign on the door saying one customer at a time. I opened the door initially to look inside to see how many customers were inside. I didn't know if it was the owner or an employee but he immediately jumped my ass yelling at me that there could only be one customer in at a time. My wife and I then waited outside thinking one customer was already inside. The man came out, started yelling saying he told me I could come in. After following him in he proceeded to yell at me some more and asked how hard it was to read his sign. I told him to go fuck himself and he was an asshole. This place clearly makes its money off of vacationers and doesn't care about customer service. More like done wrong automotive. read more

Had a problem when we were leaving town back to Ohio. My truck was not starting after filling up. We thought it may be the fuel pump. It was 130 on Saturday afternoon. Google closest place and he was 2 miles away. We called and he assured us he would fix it and have us back on the road that evening. We got the truck to the shop and spoke with the owner. He again told us he would have it done if he had to stay until 730 or 8 to get it done. It would take him an hour or so to get to it then he would run a diag scan on the truck and let us know what he found out. The scan would cost 150.00. He did in fact call us about 90 minutes later and we came back to the shop. He tried telling me a whole list of things that was wrong with the truck and showed me a list of codes he found. I assured him that I knew for a fact that most of the things he had listed were not the problem. At this point when he realized I wasn't going to pay him close to 2000.00 for repairs that didn't need to be done he scribbled out all of the information he just showed me and refused to give me the Information. I again said I would just like him to replace the fuel pump and he refused. In my opinion he took advantage of me knowing me were trying to leave town. He got me for 150.00 which I of course paid, yet even though I didn't believe the codes and information he was telling me, I paid for it and should have received it. As I write this we got a tow to a different facility and will hopefully be on the road tomorrow. Stay away from this place read more

This place is a complete rip off. They charged me several hundred dollars more than what a dealership originally quoted me. The only reason why I went here was because it was open later in the afternoon on a Saturday. Don't go here....Rick will say, "I'll do a good job for you" blah blah blah but will rip you off especially if you're a tourist. read more

Warning! Warning! I can not stress enough, whatever you do, no matter how desperate you are, you do not want these crooks to work on your car! The first thing they do is remove your wheels & axles so that you can't get your car off their lot! They had my car for 3 weeks ( but said they could have me on my way in 2 days) and charged me 3,500 up front for a transmission ( which I didn't need or get ). They either painted over my own transmission or another one & it had dirty used oil in it. We ended up having to get 2 tow trucks to get it off their lot & load it onto a car hauler to take home to get a trusted local mechanic repair our car. Please learn from my mistakes & do NOT let these guys touch your vehicle! read more

DO NOT COME HERE. I'm traveling from Miami to Los Angeles & noticed one of my tires had gone bald. Upon arriving, the first thing I was told is that it was $28 just for him to look at the tire. The actual store was covered in passive aggressive signs saying don't stand here, don't wait there, no credit or debit, etc. We were told this tire would be good enough to make it to California & we didn't make it 2 hours down the road before we had to pull over and fill it with air. We stayed in the next town over and got the tire fixed in the following day at another place after wasting $80 at this location. They checked it out and discovered that we were sold a 6 year old tire that had been patched (long past the recommended time to sell a used tire). I called and simply was told that anything could have happened when I left the shop and was given no option for a solution. A waste of time and money and put a huge dent on my trip. read more

Do not use this place. first of all this guy was a complete arrogant A-hole. We had already had a terrible day and when we walked in he automatically said something smart. Well then, we discussed changing a fuel filter, he wanted $400 plus tax to change the FUEL FILTER. Well when we decided against that, because it was cheaper to buy one and do it ourself, he was rude. I would never leave my vehicle with this man. EVER! read more

What kind of an a$$ of a human treats people the way these guys do?!? We were in the area from out of town, discovered a broken control arm under our car. These guys were open on Sunday, and willing to take a look at the car, so we left it with them. When the repairs were finally complete, we were told that they only accept cash for our $1,400 repair. Our son, who lives in the area was picking up the car for us because we were stuck in a hotel 40 min away. He got the needed cash, and went to pick up the car. He asked to see the repair to verify that it had been completed. He asked for the old parts, but was told they were stored in an off-site warehouse, and we'd have to come back tomorrow if we wanted them. He then asked to understand the charges for the repairs. At this point the owner lights up on my 21 yr old son- dropping multiple f-bombs, questioning where his dad was (um, stuck in a hotel room 40 min away), and full-on screaming at him. He then threatened to not even let him take the car! My son is standing there with the cash that they demanded, being fully berated by this a$$, and then is threatened by the owner with refusing to return our car. ARE YOU FREAKING KIDDING ME??!!?? I have met some horrible people in my life, but these guys take the cake. I wouldn't send my worst enemy to this joke of a business. We have reported them to the FTC and BBB. read more

While vacationing in our rv we discovered our tow car tire was extremely low. I stopped into his shop to see what was the matter. Instead of trying to sell me a new tire, owner, Rick Dunn, suggested we see if it could be repaired. Sure enough, all it needed was a plug and now is air tight. They also notice a rear brake light was out, ordered our specialty lamp and popped it in as soon as it arrived (which was faster than I'd ever seen delivered). He was a gem to talk with as well, as extremely fair priced. If you EVER need any auto repairs, DONE RIGHT AUTO REPAIR/Rick Dunn is the place to go! read more

The location of Done Right Automotive, the Owner Rick, the service and the prices were all outstanding, the owner is very knowledgeable. I have a older Jaguar and he identified by sound what the problem was and promptly repaired and I was off and driving again. Thank You Rick read more

This is the WORST repair shop in Sevierville, TN. The owner says 1 thing is wrong with the vehicle, then a few hours later will call, talking real fast that a number of other things is wrong!! Saying that the car will break down...being a woman working late at night, I told him to fix it. Unfortunately I did my homework on "Done Right" after spending close to $2000.00 in 6 weeks, the BBB gave him an "F" rating!! read more

My car was taken in immediately and done correctly. I would recommend this place mainly because it was the owner himself that greeted myself and my fiancé and he was very professional and polite read more

I would give 0 srars if possible. This is the worse business i have ever delt with. Our brakes went out just as we got here and they were close to where we were staying. He said they would bring us back to our hotel and come and get us when he was finished working on the car. When we were there he told us $48.00 Just to look at the brakes. We agreed with that, then we were told us we would need new brake pads, a new rotor on the pasg side and he could just file down the driver side. Also that the caliper was stuck on the pasg side. He could upstick it and it could be ok, but if not he may need tcalipers or and additional $200.00 if he had to replace it. We said ok. He took us back to our hotel. A little later he called to say he needed to replace it and also my rear cylinders were leaking and would be additional A total of a little over $1000. Told him we did not have the money for that and I would have my man take care of it when I got home. He said well I would park this car until you leave for home if you have another car here. Told him we did not have another car here. A little later he called again said we needed new rear tires, that the steel was showing on the insides. Told him again we did not have money with us for that and we would get them replaced when we got home. Later he called to say the car was almost ready and would call me back with the cost in case we need to go to the bank before it was ready. When he called me back he said that the total was $918.00 and he only took cash, no credit cards or checks. Told him first of all that was not the cost he had quoted us and he never told us we had to have cash. He refused to give me the details of the cost and said we had to have the cash or we would not get our car. The bank was up next to Krogers. I asked hom how we were suppose to get to It bank. He said call a taxie it uber. It was 5pm by then, he said he closed at 6 pm and would be closed on Wed. which was the next day. He knew we had no other transportation. Finally agreed to come and pick us up if we had the cash and paid him here at the hotel before he would take us to get our car. The biggest crock ever. read more

Overpriced and added services and charges to my bill which were never discussed with me. I went for a full synthetic oil change. $80 plus $20 disposal fee; tire balance and rotation (never wanted) $50! They didn't even put a reminder sticker on my windshield. Save your valuable time, hard-earned money, and dignity and find another place. read more

These guys will try to rip you off in any way. Quoted me a price on brakes and I signed the slip agreeing to the price of $100. When they were done the slip had a few more totals written down and added to $400! And I had already signed before for the $100, but my signature was still at the bottom from before...sneaky. They tried to take the brakes off but I agreed to make payments. I only made one. If you're young or female beware. They will take advantage. read more

This place by far is the worst experience I have ever had. Dropped my car off on Friday morning, and was told it would be ready that day. Which didn't happen. On Saturday, I received no call about it being finished and had to call them around 3 pm. I was told it was finished and I could pick it up. We had to find a taxi service that ran alittle late with traffic. I tried to pay by phone and was told they only except cash. After getting a money order I arrived onsite with just 2 mins to spare before 6 pm. They were already closed and they knew I was on the way. The guy was very rude on the phone when I called and even hung up on me when I said I would make it by 6 I asking him to wait til 6 which is what time they closed. The next morning and I picked up my vehicle and say they had a credit card machine. This place is crooked if you ask me. I wouldn't recommend anyone going here. Very unprofessional read more

If you own a business and it says 8:30am you should probably have the damn store open at 8:30 in the morning. Called the guy up at 8:30 because my tire is about to pop. Can't get a tire in sevierville for the size i need. I have to drive to magnolia in knoxville on a ready to pop tire because he said it would be 9 before he opened. At the time of this review it is now 9:18am. Ive got work that I now have to call into just to make it to work. So if you wanna keep your business man, I would suggest you do what you say you're going to do. Thanks for nothing and I hope you either get your act together or find a new business because you suck at the one you're in good sir. read more

Owner is real nice until it comes down to payment. Charged us $165 to check the check engine light, the same thing advance auto parts does for free. read more

I have taken my car here twice for the same problem. Each time got a call saying the work was going to be hundreds more than expected. I had to go back a third time for a part to be tightened up because it wasn't done when the work was completed. I wasn't charged for that though. Still having the same problem so I will be going somewhere else for it to be actually fixed correctly. The owner mainly wanted to talk to my husband even though it was my car being worked on. I would not recommend anyone go here. I'll be taking my car to Walmart for service before I ever go back here. I'm out over $1200 and car isn't fixed. read more

One Star only because that is the lowest it will go! They took advantage of my son... gave him a price of $600.00 for a full brake job. OK this was not bad, high but they were open on a Sunday and promised to have the work done. Monday came, my son called me upset because he has never dealt with a CROOK before. SO... I called Rick the owner. I Had to tell him to calm his temper down with me as I was only trying to figure out what was going on with the truck. He then told me that I could not tell him to what to do with the truck only my son! Anyway, he told me it would be $99.00 more because the calipers were stuck open. When my son went to get the truck the next day (because they did not have it done when they said) it was $30.00 shy of $1000.00. for a brake job that the only new parts they used were brake pads. CROOK CROOK CROOK. This is the kind of company that gives food businesses a VERY bad name. read more

I bought a new Ford Raptor and the antenna was too long to pull into my home garage. I went by O'Reilly's and bought a shorter antenna but they would not help me with putting it on. I went by Done Right automotive and asked them if they will take mine off and put the new one on. They pulled my truck around and took all of 5 minutes and brought it back around with the new antenna on and didn't even charge me anything. They told me where they put my stock antenna in the cab and they made sure the radio stations were working, which they were. I'm new to the area and they wrote down radio station suggestions for me too. Great place and nice helpful people! read more

I broke down while at the Wilderness at the smokies. My car had to be towed to Done Right Auto. He said it was the fuel pump sensor and assembly. He ordered the part and said it would be done the next day. I had to rent a car and drive home to Ga. I came back the next day and picked it up. When I picked it up, there was a check engine light on. The mechanic, Dave, came out and checked it and said it was an evap code. When I asked him why it was on, he said he started the car before all the stuff was attached. He turned the code off and said it was good to go. On the way back to Ga, when I stopped for lunch, the light came back on. When I called the shop and talked to Dave again, he said he would have the owner Rick call me. No call. The next day I called again and Dave said he would have Rick call me. Still no call. I have had the check engine light checked and it is an evap code from the fuel system. So after a few attempts, I called again today and Dave said Rick wasn't in. So I started asking Dave questions and he hung up on me. After multiple attempts to call back and not getting answers, I finally got Rick on the phone. Well Rick said the reason Dave hung up on me was I was asking too many questions. Wired, i know. Rick said since my car came in not running, he did his job and got it ru ming to get me home. He wasn't concerned that it isnt "DONE RIGHT", but that it was running and got me home. He said i could bring it i for him to check the code, but knows i live 3.5 hours away and he said he knows that isnt possible. Which shows me that he was aware he was taking advantage of an out of towner. I would never and will never recommend hi. Due to his lack of care, he only takes cash (which limits his exposure to people declining charges due to bad work, and his opinion that he was paid to get my car running and get me home, not to do the work correct. Please learn from my mistake and go somewhere else to get your work "DONE RIGHT". his company name is deceiving. read more

Shame on these people, charged my daughter $1000 and did nothing to her car. Kept it for quite awhile and never did anything, never returned her money. And on top of it all, another HONEST mechanic replaced the part for a couple of bucks. So you you wish to be lied to and cheated be sure to go here. If you don't want to be cheated go anywhere other then Done Right, HA, should be done wrong!!! read more

If you can have your vehicle serviced anywhere else, you should do so. Our car had an engine warning light go off while we were on vacation for the weekend. No other repair shop was open. The tech working indicated we needed a sensor replaced and it would cost approximately $400. Later that afternoon, he recommended further repairs that would cost an additional $300. We had no choice as we were hours away from home and were hoping to get home safely. The shop also will not take a credit card for payment. The sign says they take debit cards but the owner is the only one with a chip reader and he wasn't there. So payment was requested in cash only. If we could rate this business with zero stars, we would. read more