I have been a loyal Jim Phibbs, now Car Fix, customer for decades. Sometimes changes are just…read morechanges. That is not the case here. I am absolutely pleased feeling more a like a guest enjoying some great coffee in comfortable surroundings while my car is being worked on than a customer now. When my car was presented back to me, it was with the ac at a nice temp and as spotless as when I drove in. You can feel comfortable they mean it when they say their work warrantied. They stand behind it. And that all is appreciated.

My daughter received absolute top notch service from Brian & James. They took care of her air…read moreconditioner repairs at or below the estimated quote and done the same day. Work was spot on! In addition, they patiently walked her through some other maintenance issues that will need attention but were not urgent. She's a local college student and certainly not auto savvy - so to have these folks with such honesty and integrity in our corner for all her automotive needs is peace of mind for both of us. Thank you for talking care of her!

The BEST experience at an auto repair shop I have ever had, by far. Got done with my car quick, and…read moreexplained what they did and what was wrong in detail AND in detail I could understand. They are the last of the great mom and pop shops out there. Incredible human beings, more than fair pricing. They're not going to try and steal money or make problems that aren't there. Just good, honest people. Will go here for everything I need car related. Would go here for Sunday dinner if they'd let me! Can't sing their praises enough. PS- They are also cat people and have rescued several cats. Incredibly good people deep down to their souls!

I was extremely happy with these guys. I initially had brought my truck in on a Monday for a clutch…read morereplacement on a 2004 Tacoma. I called them on Wednesday for an update and they said they wouldn't be able to get to it until the following Monday because 2 of their mechanics had been out with the flu. The office personnel were apologetic about it. No, problem, these things happen. They said they had already gotten the parts, so I elected to bring it back that following Monday, since I had some things a had to do with my truck over the weekend. I dropped my truck off the following Monday before work and was able to pick it by the end of the week. I can't remember the last time my stick shifted so smoothly, or the pedal felt so easy to depress. Thanks guys!

WOW, AN HONEST auto repair shop!! My wife and I are retired…read moreand need to watch what we spend, so we haven't had cruise control working on our car since we bought it a couple months ago. I called around looking to get it fixed before a trip we've been planning, and they were the first shop that told me that they could "probably" get it fixed for us. Their initial diagnostic fee for this was just $75. We dropped it off and when they called us back and said the repair was simple and easy they were only going to charge us for the simple repair, and that no parts were needed other than some new wiring. They could have charged us hundreds and told us something major was wrong, but they were honest and fixed only what was wrong, and didn't carge for something they didn't do. THANKS SO MUCH! 5 STARS!

Great place! Husband and wife shop. Simply put, a fair price for honest work. There is no upsell or…read morenickel and diming. Good people

WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!! Went in for a check engine light, was told it would…read morebe about an hour, so I decided to wait. SIX HOURS LATER, yes sitting in their waiting room the whole time, asked if it was ready. The lady said yes, we ran a check engine light test and a smoke test, those both came back clear, So here are the recommendations of what MIGHT get the light to turn off. The grand total of what they think MIGHT be the problem is over $4,000. In the meantime the total for the tests that showed absolutely nothing was over $350. Definitely taking advantage of customers that do not know the reason their light was on. Customer Service never once checked in to let me know the tests were still being performed, never mentioned the smoke test was going to take over 4 hours (which should have only taken less than 2 hours), never once mentioned she was sorry this was taking so long, never once said thank you for your patience. Wow just wow!!

After our last service with them where they changed the oil I experienced a warning light. The…read morelight was actually from another issue not related to their work however I routinely checked the oil as a precaution and found it almost 3 quarts low. I filled the car with oil and waited another 500 miles to see if I had a service issue or a car issue. The oil remained fine. When I went in to talk through my concerns with the owner I never once received an apology. Instead it was a litany of how that couldn't have happened. We'll be using another garage from now on. I understand mistakes happen but when your business model is to refuse responsibility for them it's a disaster waiting to happen.

Top Notch service! Super helpful when my trailer tire went flat! I will be back for other service…read moreneeds!

Took my sons truck in to have it fixed. I was told that it…read morewas the cam and crank shift sensors. $980 later it still isn't fixed. Then they said it was a catalytic converter and they couldn't do that. They should've known that beforehand instead of charging me money I didn't need to pay. If they catalytic converters are bad, it will say the cam and cranks shift sensors are bad also but if you look into it, you'll find out what it really was. I took it somewhere else. Had it fixed in two days for $200.

This isn't one of those sleek, slippery car places that has a big fancy waiting room and plush…read morecouches. They get you in and get you out. They fix the problem and don't find new ones in the process. AAA approved. Good service. Helpful, respectful guys. I stopped in here one morning about a puddle I was seeing underneath my car. They couldn't get me in the garage that day, but Scott came out and looked around to make sure I was good to drive around. Came back in a day or two later and they got my car up, did the work I asked for, inspected a few things, and gave me a good price. They even suggested I come back in a week later to make sure there were no more leaks. They took a look at no charge.

I brought my 2010 Honda Civic here in hopes to get it fixed quickly knowing that it was the vacuum…read morehose that needed to be fixed due to a leak. They took my car apart and told me about 4 different things that needed to be fixed that had nothing to do with what is wrong with it. They priced it at $497, and when we told them we didn't have that much to spend because we already knew what was wrong and what it should cost us they told us it would still be 3 hours before our car was ready because they had to "put it back together" and the dude working on it was on a lunch break... so without even getting any service done they took 4 hours and charged us $119 just to tell us what the alleged "problem" was... they have no idea what they are doing and they are very rude and lazy.

I feel confident when I drop my vehicle off at Fred's that the exact work requested is completed to…read moresatisfaction. Furthermore, they are not likely to recommend unnecessary work to drive the final price up, which is a practice that seems all too common place today. Fred's Alignment does more than just alignments; I typically have my Toyota 4 Runner's break pads replaced and oil changed there. The price for these services is extremely price competitive. If you live in the Forth and Gill, Down Town, or East Knoxville areas, you owe it to yourself and your vehicle to take it there for service or repair.

Had tools and air compressor stolen out of work vehicle. Owner wont return calls. Front desk lady…read morevery rude. Had to take van back a 2nd day to get redone, wasn't fixed correctly the forst time. Thieves work there!!! Don't recommend!!!!

I recently purchased a 2007 Jeep Grand Cherokee and noticed that the service records were all from…read morethe dealership. Not wanting to pay dealership prices, I found these people and took my car in for a minor issue. Also ask them to change the oil and check the fluid levels and basically just check the car over. I was very pleased with the service and the level of expertise. They look my car over gave me a very honest assessment of what was going on and what needed to be addressed both sooner and later. They did a great job of playing out what the vehicle needed in both the short-term and the long term. One thing I appreciate it very much was the fact they did not try and pressure me into any sort of repair at all and we're very honest about what was needed on the vehicle and what needed to be addressed immediately versus what needed to be deferred or could be deferred on down the road. they're waiting area is very very nice with things like water and coffee available free of charge. It's also very bright and nicely decorated. Something I appreciate it because I decided to wait for my vehicle to be serviced on the premises. Staff is really really nice and like I said they're extremely knowledgeable about what's going on and we'll be straight up with you. And for the price, you get excellent service and and honest assessment of what's going on. They are not the cheapest in town, but they're not the most expensive either. I think the value is there and really worth the money. One thing I need to note is that they have a policy of not allowing people to bring their own parts. Some people I noticed in the reviews are upset about this, I for one and not one of them. I understand that they want to know where the parts are source for, if they have a warranty or not, and I'm okay with that. I would highly recommend these people!

These guys are very helpful and transparent. Dealership quality without the price tag.read more