I may update after a week after driving but my initial impressions are awesome. Super honest people…read moreand very well priced. They looked at all of my break pads and rotors before determining that the front needed a replacement on both but the back could wait another 20,000 miles for new pads. I called around Knoxville to get quotes and they had the best pricing. They didn't try to upsell anything. I highly recommend using them for brake pad and rotor placements :)

Great people here at Quick-O! Family owned and operated which I love to see! Todd is a stand up guy…read moreand his employees do excellent work! 5 stars all the way!

Regularly bring our vehicles here for service and have always been pleased with the quality…read moreservice, honest and constant communication, and fair cost.

This is not your father's RT clapp. It's been bought out by incompetent owners. Technicians know…read morenothing and service writer is a joke. Stay away you've been warned!

we were stranded hours from home and our insurance contacted them for roadside assistance. He…read morearrived quickly, our car was loaded in no time and he took the time to help us find a place that could take care of us the same day so we could get back home. He was professional, friendly and very helpful. I would recommend them to anyone in the area that needs service.

They were dispatched with a 60-90 minute response time quoted. Over three hours and I'm still…read morewaiting. Update: after 3 hours and 20 minutes of my life I'll never get back, I cancelled the request and asked my insurer to find another provider. Thanks for nothing, Davis. Honesty about when you can realistically arrive would have been appreciated. I will add that you are on the list with my insurer for 24-hour service, but when I spoke directly with your dispatcher after I'd been waiting an hour and a half, I was informed you don't have anyone on call from 330am to 730am. So strike two on honesty.

If I could give no stars I would. The guy came out around 11 to change a wheel bearing. Said he had…read morea press. It took him until 5 pm to change it, but he forgot his essential wheel bearing tool the snap ring wrench. So he had to go get it and I had to send him money to get it with! Then he comes back and all I hear is whack! Whack! Whack! Whack! And I'm thinking is that normal? Well he pretty much ran away from the scene. My ABS sensor is broken now and o have no speedometer and I have a hybrid so I need that abs sensor!! I can't believe this guy is in business he must have paid for all his "five star reviews" there's just no way. He completely ghosted me when I asked him to come back and fix the busted sensor. Absolutely do NOT call this guy to break your car!

We had a car battery issue and being that we were on vacation, I had no tools and it was close to…read moremidnight. Tre responded immediately. He picked up the battery needed for our vehicle came to our location and had it swapped out in under an hour. This man had a great attitude and was very kind, considerate, and polite. He saved our vacation! I hope that I will not need mechanical services again, but if I do, I know exactly who I'm calling! Thank you Tre!!!

I thought we'd try this guy after moving close to his place. we got a flier in the area. My…read moreregular mechanic quoted me 300 and Maddox was 325, but it was close and I figured it would be nice to have a mechanic nearby. I told him my son had been unemployed for several months and we needed to keep costs down in repairing his truck since he was selling it. He texted that the truck was ready the next day with a $446 bill!! I told him we did not have that and it was more than the estimate. He just kept saying its an "estimate" which means it can change and he found something else that had to be done to "get it right". In 25 years of having my cars fixed, never has a shop, individual or dealership gone ahead and repaired something else without calling for an approval of the price change over the estimate. NEVER. he would not back down. I called my church for help for the extra money,, but maddox would not take a credit card from the church and said cash only. So my church could not help without a paper trail for their records. He really put me in a bind and if that was not enough IT"S NOT EVEN FIXED right. When we drove off, we began to hear a rattle in the engine that was not there before but we do not trust the guy to take it back to him. DON"T GO here, find someone else with some good reviews.

I am new to Knoxville, and needed a good diesel shop to get my Cummins repaired, and I found the…read moreWRONG shop! I needed a water pump replacement and ACME said they could have it replaced the next day. So I dropped off my truck with between 1/2 and 1/4 tank of diesel, my edge programmer set to level 2. I picked it up after the repairs and found less than an 1/8 tank of diesel and my edge programmer changed to a higher level which led me to look into the records saved by the programmer. ACME diesel employees took my truck out and drove the piss out of it. The records show 40psi of boost and 3300+rpms. No wonder I didn't have any diesel left when I picked it up. They turned my programmer up and drove it like they stole it. I never drive my truck like this, so I would expect any one I give my keys to, also not drive my truck like this. But they did. I called to let them know about the situation and all I got was an apology and a "I will take care of this right now". I didn't get any refund on my repair or an offer to repay the diesel they wasted or even cash back to help with future repairs from damage they did that I can't see.

From the owner: We specialize in Diesel Fuel Injection , Turbocharger and Diesel Repair ( Fuel Pumps Injectors…read moreTurbos Ect. ) We also sell and install truck and jeep accessories ( Bumpers , Lift kits , Step bars , Tuners , Ect ) Let help fix your diesel problem to dress up your truck or jeep.

The employees at this store always go out of their way to help. They'll even come out to your car…read moreand help to make sure it's the exact right part that you need. I have shopped here many times and I've never had anything less than excellent service.

We have had the absolute worse experiences with Napa parts, supervisor, and the store at 4510…read moreAsheville Hwy Knoxville, TN 37914 . We have gotten BRAND new BAD parts that had to be removed after being put on, even though they paid or replaced the part itself, out of $705, they reimbursed us $$300.This last time and Jennifer Harmon the Manager and Kevin Branch the Sales person would not communicate in a professional manner. The First time was $1480.40 and we we reimbursed $400. This does not cover the fee for labor and the other charges in replacing the bad part including but not limited to the towing (of 200 miles, one way) and having to make a special trip to pick up my husband and 3 large dogs that were stranded in KY.

PLEASE DO NOT TAKE YOUR VEHICLES TO THESE FOLKS…read more I set up an appointment last Saturday the 23rd to bring in two vehicles for tires. A classic 78 Jeep Grand Wagoneer and a 94 Toyota Hilux pickup. They were one of the few places that had the type and sizes I needed. I was told over the phone that the timeframe would be about 1-2 hours per vehicle. They recommended I stagger the vehicles so I wouldn't be without a car. I arrived before 10:30 and dropped the jeep. I was then told about two hours. I was reluctant, but the car needed tires and I would be strapped for time the following week so I left it. My wife was with me with my other vehicle so we did some necessary errands. The time went by and no call. Because we were a little remote and had poor cell service and the 2 hour window had elapsed I decided to come back. To my surprise the Jeep had not even been moved from its parking spot. When I asked they simply told me they were busy and it would be another 2-3 hours. We're up to 5 hours now for a job that had an appointment scheduled to take 1-2 hours tops. The Counterperson, John indicated they would take some money off for the inconvenience. I did not leave the truck at the appointment time It had obviously because I'd be completely without transportation and I had work to do requiring a vehicle. Around 2:30 I got the call the Jeep was ready. I swung by and swapped vehicles. While driving there was a scraping noise in the front right of the vehicle that worsened with braking. It got a little better with time, but I had to stick with work and couldn't return with the vehicle since my truck was now getting tires. It wasn't until 6:15, 45 minutes before they closed that I got the call the truck was ready. I picked it up and paid for it reluctantly. The only excuse I got was "we do things slower here in the south." in this case it was almost 8 hours to field replacement of 8 tires between two vehicles. The next day I took the jeep out to find the noise was now a loud grinding. I stopped, jacked the car up to find that some numbskull had placed the wheel weights on the wrong part of the rim and they had been grinding away on the brake caliper! Thankfully the soft lead weights didn't do any real damage, but they sure gouged the efff outa my wheel apparently getting old weights off. I repositioned the weights and cleaned up the wheel slightly. Remounted and now the noise was completely gone. HOW HARD WOULD IT HAVE BEEN TO ROTATE THE WHEEL WITH YOUR HANDS TO CHECK FOR CLEARNACE ISSUES? No way I would ever recommend this place to anyone. Incompetent, poorly managed and obviously don't hire techs with enough brain cells to rub together to make a spark!

theres absolutely no point in scheduling an appt. I waited an hour and a half for a tire rotation…read moreand my car still wasn't assigned to a tech. I ended up having to leave without service. I definitely will not be going back