I called AC from Carmichael motor co and he recommended that I go to Pete's for an alignment , I called and they had an availability for next day, they said it would be an hour and very accurately was an hour, they also let me pay cash and debit. Very good service and accommodation, read more

DO NOT BRING YOUR CAR HERE. I have never had my time and money wasted so much in my life. The main alignment guy came and did a quote on my husbands truck. He told us it would be a few weeks until he could take it and to get parts. My husband spent 500 dollars in parts to do what this man told us to. Once we had the parts we called and asked if we could bring his truck in. The guy told us basically to fuck ourselves and said he's tired of dealing with us and to take our truck elsewhere: AFTER we spent 500 dollars in parts EXPECTING to have our truck fixed there. He said he was "tired of dealing with phone calls" when we called him a total of 3 times, once per week (after a 2 week wait like he said) to try to get us on the schedule to get it towed. Mind you, we have to schedule these things because the truck cannot drive. The most unprofessional shop I have ever worked with in my life. He was rude and mean and just all around unprofessional over the phone practically yelling at my husband who was nothing but calm and begging him to take his truck in because we'd been waiting for a month. PLEASE go elsewhere. In response to what the owner just commented below, that's just not what happened. Pretty accurate on most parts of what you said, except for the fact you said that he said it would be months (bold faced lie, he said it would be a few weeks), and then we called 2 weeks later asking if we can bring it in. He said no, and asked us to wait till Monday, so we did, and called the next THURSDAY to allow more time for him since he kept putting us off. We were understanding, and paid money to buy parts we were instructed to buy, and treated with extreme disrespect. I won't let this one go because you agreed with almost everything that happened yet are now saying we were "difficult" when we were nothing but accommodating and understanding. Maybe you should hire better people if they're going to be so disrespectful to your customers and you wouldn't get bad reviews. read more

I needed alignment service and possible parts. A tire shop in NJ warned that the parts were not ready locally and would only replace them if I brought them. They were definitely hard to find. I had to leave for Knoxville before I could get the work done At one local shop the cost for labor was $500 I called Petes and they were less than half the price based on labor to replace parts. When I picked up my car from Petes I was told that it did not need the parts. Cost aprox. $70 from Petes. My total savings labor and parts(after returning) was $630 thanks to the integrity of their business model. They could have easily replaced the parts and charged the labor. Also, I brought the car to them late afternoon and it was ready by early the following day. I've recommended others about this shop and the people that know about it were also happy with them. A true asset to Knoxville! read more

Stay away if you value your life! Had in for a clunking noise in the front drivers side. They did find the cause and fixed. However, a week later on a trip along I-75 I stopped to stretch my legs. When I got back in and put in drive the front started bucking off the ground and making a grinding metal on metal noise. Checked and discovered the brake caliper had come off because the bolts had come out from them not tightening. The caliper had also cut an eighth inch deep groove around the entire inside of the wheel. Thankfully there was an autozone nearby and was able to get a couple of bolts. When I went to take the wheel off allowing better access, I found the lug nuts were only finger tight. I'm very thankful that it all didn't come apart while out on the interstate! But wait....it only gets better! Vehicle sat parked for the next month while we were on vacation. When I got back I was driving on I-40 when it began pulling to the left. After several times of correcting, I decided that I needed to get off the road as something wasn't right. When I let up off the accelerator, the Vehicle immediately turned left and through the guardrail. Fortunately there was a wide grassy area between east and westbound lanes, so I didn't go into oncoming traffic. I then took the vehicle to two different certified repair shops and had checked out. Both have verified that not only the front end alignment I was charged for wasn't done, but they didn't grease the new serviceable ball joints that Pete's installed. I got everything in writing from the shops. Then I called Pete's to let them know. I was asked what I expected them to do. I let them know that the "nationwide insurance repair insurance policy" they provide will not cover any damages caused by the faulty repair job. I told them that I had filed a claim with my insurance and asked for them to cover the deductible. Do I even need to say how that went? Anyway, $11,000 later in damages and now will probably be paying a higher insurance rate, all because of Pete's! Guess I should just be thankful that I'm alive and if you value your life or that of any passengers, you will go somewhere else! read more

They had me done in an hour and charged less than the chain service centers. Polite staff

My sister wrecked my car and I took it the pizza alignment to have it aligned and the rear wheel assembly fixed.. they did a great job on my alignment but a horrible job on the wheel assembly. They put a used wheel assembly on my car for $275 plus tax when I could have bought brand new parts for that. When I called and asked him if he was going to fix the problem because the shock is bad he told me it was my problem. read more

Excellent service, they where fast and friendly. I would definitely refer anyone that I know to Pete's. read more

Was referred here by a radiator shop guy that told me where to go for the best alignment in the area.. Boy, am I glad I took his advice! This is a gem tucked inside Knoxville. They really make sure your alignment is straight and they check everything underneath making sure it was all tightened up and done correctly for my new tires I just purchased. They are very reasonable and quick. Would highly recommend these guys for your next alignment. read more

I like Pete's alignment but their somethings that I've been having Problems with, I went there originally for alignment and they told me that I have lots more things wrong with my car which end up being around $500 I've had my car from the shop about a week or two now and things are falling off my car as if they were so much in a hurry they didn't tighten it back down thank God I got a warranty on my truck and all the pArts they did labor on, These guys are reasonable but you should go over and check things for yourself before leaving!! I am now having to take my truck back to Pete's alignment to get them to fix what fallen off my car I shouldn't have to do that I pay $500 everything should be fixed and tightened before leaving the shop! I rate these guys at five and friendliness but more so like 2 as far as labor work! I really like petes alignment And I hate to give them a bad review but I'm also brutally honest And I have to let people know for the future read more