Harper is truly amazing. I cannot say enough of how first class this…read morebusiness is. They do excellent work and treat the customer with utmost respect. Think twice about using any other auto body shop.

Big scam. Held my car for week to do a estimate took $1300 just to get the car back. Untaped a…read morewindow in the rain just to be donkeys. Will follow up with more detail soon. They scam insurrance compamies and customers by trying to keep cars on lot. Check what you sign and whats on tje big white card by the pacman machine. Lots of hidden games here.

Awesome experience and well done job to my Herbie. Very…read morewarm welcoming place and neat. Also friendly people with great service. Enjoyed the daily text updates on the work. Thanks again.

I've needed a couple of collision damage repairs over the past year. Both of these were completed…read moreat Caliber. As I was paying for them myself, I shopped the Knoxville market and found the estimates at Caliber were the most competitive. End result: Both repairs were completed on-time and the cars look fantastic. Factory new condition. Even better, not only were the initial quotes lower than the competition, the final invoices were lower than the initial quote. No bait and switch. I'd like to give a special shout out to my Service Advisor, Ashley Brumbalough. She was very empathetic and knowledgeable at the initial inspection, taking time to listen to our situation. She then followed up with me daily throughout the restoration process, keeping me updated on progress. When the repair was complete, she was there waiting for me as I inspected and picked up the car and made sure everything was to my satisfaction. Ashley was so good on our first repair, I knew who I was calling on the second. I hope I don't need to see her in the near future, but I know who will get my first call if I need it.

Unfortunately, body shops aren't a business most people look forward to dealing with--usually it…read moremeans you've been in an accident and are bracing for headaches, often more from the insurance side than the shop itself. I've lived in the area for about 10 years and have used Hardin Valley Body Shop on a few occasions for myself and family. The work has always been excellent. This repair was different because it was on a pristine truck I bought new and kept in showroom condition--no scratches or blemishes prior to the wreck. I've attached before-and-after photos for reference. The results exceeded my expectations: the truck was restored not just to pre-accident condition, but to the same flawless state it was in the day I drove it off the lot. The repairs were precise, and the detailing was outstanding--every inch of the truck was immaculate. They could easily run a top-tier detail service on the side. The staff was professional, responsive, and genuinely customer-focused. It felt like they were working directly for me rather than just following insurance directives. If you're ever in need of collision repair in this area, Hardin Valley Collision is one of the best options you'll find--high-quality work, thorough attention to detail, and a helpful team. Highly recommended.

Excellent and friendly service. Gave me an estimate within hours…read more Great local Tennessee friendliness.

Fair price, fast and excellent work. Had a dent from unknown origin. A lot of hand work to…read morefix...not just pulling it out.

Hit some curbs with front low air foils and also tire spokes causing scratches and gashes due to…read morelousy visibility on new miata. Repaired perfect and price was very very palatable and same as estimate. Great experience.

called Geico and the shop even agreed to take off items that they said weren't done but the shop…read morestill wants to charge for the work and have now sent it to collections. Geico said this was the second issue with this shop and still consider taking them off the recommendation list after they got caught lying about the work. My truck still has a scratch on it, rim.is still damaged, alignment is off, tire pressure light is still on, broken brake controller. I'm currently in the process of suing them. Beware.

Great service. People were friendly and got my car done fast and it looks like brand new! Great…read morejob!!

Diva's Auto Spa provided excellent results by detailing my Ford Escape. The car was clean and…read moreshining inside and out, dog hair gone, bug splatters, dirt and tree sap all gone. I am throughly satisfied with Diva's work. The owner, Michael, was an active participant in the process and charged well below most other estimates. He drove me to my home across town after I dropped off my car. I was told I'd get a ride back when the job was done. Instead, Michael surprised me by delivering the car to my house! That was a genuine kindness. Michael is courteous, friendly, professional and a hard worker. You won't be disappointed with Diva's Auto Spa.

Waited several hours for them to pick up my car for detailing. They never showed up and I never…read morereceived a txt or call to let me know they weren't coming. It took a couple of calls and txt the followings day to hear back from them, just to be told someone didn't show up for work. This was after I had paid them a $100 deposit.

Reattached my front bumper cover. Very fast work at a reasonable price. Very happy customer here.read more

From the owner: Family owned businesses with more 25 year experience.read more

Had a car rear end me and their insurance sent me to Mr Cool Collision. I have been back six times…read moreand the problems still are not fixed. They are totally incompetent and lie about what they do to the car. The problems were caused by them and they are throwing bandages on the problem.

Mr. Cool Collision repair shop would get a TEN from me! My…read morecar was left out in the rain by a tow company and Mr. Cool was able to clean it up beautifully. Peter and the others working in the shop went out of their way to serve me and I am most grateful. Very reasonable cost. Excellent customer service and they kept their word I highly recommend them

After an accident that heavily damaged the driver's door of my 2026 Range Rover Velar, we went to…read moreBodyWerks for repairs. Since the car was new, a replacement door wasn't available for over 2 months. During that time Theresa kept us informed about all her efforts coordinating with the parts supplier and the insurance company. Her attention to every detail and her caring customer service was exceptional. We are very satisfied with the repair results. We would highly recommend BodyWerks.

Just don't waste your time with these folks. My vehicle was there for 60+ days for MINIMAL repairs…read more I had to reach out for updates. Vehicle returned to me FILTHY inside and out. As a matter of fact, someone apparently took it for a drive and spilled coffee/tea all over the front. Dash board, doors, white leather seats, floor board, back seat. Escalated my complaint only to be told, "I'm not that smart. I'm a car guy. ​I wasn't expecting a complaint of this kind, I was thinking a 10 minute call about an alignment problem." Here's the real fun part.....management screams at me, "ARE YOU BLAMING US?" If you decide to use this shop (or any others this group owns) be prepared to walk away feeling less than a human.

I had my car towed here when it became disabled on the highway. 3 times I was told the cost to…read morerepair. Each time the service change with additional cost. Then I show up to get my car. The service and charges have been added to without consent. I drove to car home and the same problem occurred. They had the car a month before offering me a quote the first time and a month this time. The car still isn't ready and I can't even get a callback. I think that says it al. I would encourage people to go to another place.

I left my honest negative review on this company's Facebook page, as well as my first personal…read moreFacebook page and a few group pages that I am on this morning. I get a threatening text message from somebody else from this company threatening to sue me which they have no grounds and my reviews have now been taken off of Facebook and I have been suspended from Facebook pages. They have silenced me because they are mad that I called them out. They somehow got to one of the admins and I have been blocked from posting my review. This is my original review: am disgusted by the disrespect I just recieved from Autoworks Of Knoxville. I am not one to leave reviews however I feel this is necessary to put out because of how I was just treated. Today is July 11, 2025. I called this place on Wednesday because I needed my front brakes and rotors replaced my Husband and I were calling around a few places to get quotes. I spoke to the lady that answered she said let me get your number. I'll get you a quote sent over. 24 hours later, so Thursday she still had not gotten back to me so I called and said "hey I'm not sure if I miss something. Can you get that sent over because we really need to get our car in." She then asked for all of the information that I had previously given her the day before when we spoke (I also found out that my husband had called them on Tuesday of this week and he never got a response.) So I re-text her all the information they give me a quote. My husband and I are thinking on it. We called a few places to get quotes and everybody was right around the same price. $1,700-$1,800 These people could get us in the quickest so I started asking some questions about how long our car would be out because we have kids. It's our only driving vehicle and if we could bring our own parts to try to alleviate some of the cost. I was informed that they will not put parts on that are from somewhere else so we discussed it and seeing as though all the prices were about the same, we figured we would go with these people so I reached out again and I tried to ask them another question and my messages kept getting left on read ---she had her read receipts on----She was reading my messages, not answering. So three hours later, I try to follow up with my question again. She reads it and she still does not respond. From 9:30 am to 3 pm i messaged 4 times. It was not until my latest message calling them out that i got a reaponse. I Decided to call one more place (Fisher Tire) and this place was going to be less than $600 to do this job! So three more hours go by I find a cheaper place and I decide to reach out to these people and let them know. Hey, I'm not sure if you just don't want the business (because its now been 6 hours she' read the messages but she's not answering me) or what the problem is but I found somewhere that is only charging $580 so I'm a little off putt by the fact that your price was almost $1800. I feel that you guys are scamming people and I almost lost out on $1200 and I think that's so morally wrong. She then proceeds to get mad that I'm texting her personal number which I had no idea. I'm just responding to the number that texted me and she starts to get very angry and saying they already put me on the schedule for Wednesday even though Tuesday was the day they had available. And that I was gonna be bringing my own parts which she told me I wasn't allowed to do that and she's trying to say that I'm confusing her ---- she deleted these messages. I did not think she was going to delete them so I did not screenshot them in time. She then told me that I need to stop texting her because she's getting pissed off , yes she use those words "you're pissing me off" is what she said (she then unsent those messages within a couple minutes and I did not catch them in time) but you can see that there are three messages that she unsent because they were rude and aggressive towards me. She tells me to stop messaging her personal phone and block me. THEN SHE CALLS ME!!! And starts yelling at me on the phone. Of course she does this because i cant prove it. I tried to record the phone call but my phone was not doing it and it went so fast. I do not know why she feels It's OK to have this level of unprofessionalism and disrespect to a customer just because i called them out for almost stealing $1200 from us. They got called out for this outlandish price, they got angry. I would not recommend this place to anybody! Not only are they overpriced but they are incredibly rude.