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    Firestone Complete Auto Care

    4.0 (4 reviews)
    Closed 7:00 am - 7:00 pm

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    T & J's Auto Repair

    T & J's Auto Repair

    (53 reviews)

    Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

    Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

    Smoky Mountain Automotive

    Smoky Mountain Automotive

    (4 reviews)

    I absolutely love this place! The staff is extremely friendly and very knowledgeable. Their…read moreprices are very well-priced, and they always keep you informed of your vehicle. Jackie, who works the front office, is awesome and they met my timeframe of getting my vehicle back to me when I needed it.

    This business sent me a text to offer appointments for services. I made a special trip to meet the…read morenew owner Shal. I explained what I needed my brakes replaced. I asked if I dropped off my vehicle on Sunday (Easter Sunday) if he could get it done on Monday. He said yes. I explained that I would pick it up after work (3:00).Again he said it would be fine. I had a friend drop me off. On Monday I called around 1:00 to check to see if my vehicle was ready. Stephen told me it would be ready in a "couple of hours". I asked so if I come around 3:30 it should be ready. He said yes. At 3:00 when I got home I called again expecting my car would be ready and I wanted to get the price so I could bring enough cash. Stephen again answered and told me "it was the next one in the bay". They close at 5:00. The last thing I wanted was a rushed job. Plus I felt lied to. There are many other shops that can replace brakes in my area. I will avoid this shop in the future and save myself time and frustration. Plus I don't want anyone rushing to get my car ready. After I got my key from the office I caught Shal to explain my disappointment after I took so much time to get this vehicle dropped off and picked up by another friend. Neither he nor anyone in the office seemed apologetic nor care that they didn't get my car ready as they said. Too bad so sad was their attitude. That's my attitude as well as I will move on to another service center that appreciates their customers and their business. And I would certainly not refer any one I know here. They are too busy for us anyway.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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