Tony and Jim have a customer for life!! Honest, clear and transparent. I have a Chevy Volt that…read moreneeded some work done on it. Jim trouble shot the issue, found the issue, and gave me the easiest and most cost effective solution. I was fully informed, and felt confident in their advice, and got my car back in no time. It feels great having a good, reliable and honest car mechanic that I can rely on. Highly recommend!

Thank you Tony and Jim from the bottom of my heart. You guys are awesome. An hour and a half from…read moremy hotel the coolant light came on. I pulled over and liquid was spraying everywhere over the engine. I added water, said a prayer, and endured a white knuckle ride along steep mountain roads with nowhere to pull over and no cell service. Thankfully I made it to the hotel in Gatlinburg where the rest of the coolant poured out of the car into the parking lot. I called Tony the next morning after checking out their reviews and he told me to drop the car off which I did at 10 AM. A few how hours later he had it diagnosed as a burned hole in a coolant hose caused by rubbing against the radiator due to poor design. I authorized fixing it and by 2 o'clock he had me back on the road for an extremely fair price. You do not want to pay dealer prices and these guys are very reasonable. I worked in a mechanics shop for 20 years so I know honest mechanics and Tony and Jim are it. If you have a problem with your vehicle in Pigeon Forge, Gatlinburg, and Sevierville take it here. These are the guys to go to. I couldn't be happier. PS. Made it back to Florida after driving straight through for 12 hours with no problems. Thanks again guys.

Great service and value. They are normally always busy but you can drop your vehicle off. They…read morealso open very early which makes it easy to drop your car off prior to work. They will also rotate your tires for free every 5000 miles if you purchased them from their. Have used them for many years.

Excellent speedy walk-in service on a Saturday. Had a screw in the bed of my tire and they took me…read morein and had the truck in the garage working it within three minutes. Friendly and competent.

I can't say enough good things about Big O Tire. I came in with a tire issue fully expecting a long…read morewait and a charge--especially without an appointment--but they completely exceeded my expectations. They took me right in, plugged the tire, and had me back on the road in about 45 minutes.What truly impressed me was the professionalism and kindness of the team--and the fact that they did the repair for free. In a world where great customer service can be hard to find, Big O Tire really stood out. Fast, honest, and generous service like this earns lifelong customers. Highly recommend

Had a horrible time with my new wheels and tires. I purchased the wheels online had so So many…read moreissues with the place I bought them from. Justin was awesome to work with super patient and helpful. He got me in the right tires. The guys in the shop did a great job getting me in and out. I was definitely not an easy customer. I will definitely be back.

Grandson had issue yesterday. Had car towed there. They found the issue bushings, arm and axel…read more Fixed everything ready to pick up in 4 hours. Customer service/ Alex Mechanic/ Chris

We are doing a cross country trip and the 30k service light came on. Since it was a rental…read morecar(Enterprise) they advised us to bring it to any Firestone to get it serviced. Since our roadtrip was bringing us through Sevierville on our way to the Smokey Mountains. We called this site and scheduled an appointment for their next appointment which was the next day at 11a. The appointment was for an Oil change and tire rotation. We arrived ahead of our appointment,10:45a to try to get in early so we could possibly be able to continue our roadtrip. We were told it was going to take 1 to 1 1/2hr. We were okay with that since there are some stores nearby that we could waste sometime and stock up for our trip. After less than an hour we returned and our car was still sitting in the same spot we parked it. We asked the status of it they said we are the next one. 2 1/2hrs later(1:30p) and they haven't even started. Did I mention we had an appointment at 11a? It wast delayed because of them waiting for authorization. They would rather fix nails in tires and sell people new tires instead of working on the cars that had appointments. So I guess if you need a tire fixed or new tires installed this is a good place but if you are looking to get your vehicle serviced I would pass unless you want to hang out with some nice sales people.

I had an amazing experience here today. These guy were honest and went above and beyond. The oil…read morechange sticker in my car said it was time to change my oil, so I dropped in to get it changed. The guys were super honest about how good the condition of my oil was in. They showed me the oil on the end of the dipstick. It looked like it had just been changed. They said I could wait about another 1,000 miles. How honest is that! They said they didn't want to take my money until it was necessary to do so. They even cleaned my window and checked my tires and placed air in the needed tires without charging. I will 100% be back to get my oil changed in a 1,000 miles with these guys. It can be difficult to find honest businesses or people these days. These guys are honest, friendly, and attention to detail. They deserve your business!

I went in near closing and asked for a full synthetic oil change. I also asked that they do nothing…read moreelse as I know the conditions of my vehicle very well. The entire crew jumped on the job and completed the service with better than professional pleasantries and I was out of there in just under 10 minutes. All were young and exceptionally enthusiastic. The facility was as clean as the day after construction was completed and brand new. Definitely will come back to them if I need an oil change next time I'm in the area. Excellent and fast service!

We were visiting Smokey Mountains and ended up with a tire needing air as we headed back on our…read morelong trip home. We thought we were headed to Discount Tire where our tires are checked and air put in free but ended up at this business. They were very kind and friendly and graciously stopped what they were doing and put air in our tire for free. Much appreciated!

I suppose they are ok if you are out of town and need a used tire to get you back home but don't…read morefully depend on them. I went a couple times for a single tire and it was ok service but my last trip will definitely be my last as I wanted 4 good used tires to get me through a tough time until I could get new ones. I was told $60 per tire. I ain't no genius but 4 X $60 would be $240... they put all 4 tires on and I go to pay and was charged over $300 and when I brought it to the lady's attention she said it was because it was a set. What!? They are ALL four USED TIRES that was supposed to be $60 a piece. They take advantage of people and I will definitely not be back! Great way to lose loyal customers!

First I will say you cant always make some people happy... Like most people who were here with us…read moreon yesterday we were Tourist trying to leave down after visiting Pigeon Forge. We ended up having a tire blow out and we went by walmart first and was told it would be at least a 4 hour wait and for one tire it would start of at least $100 not including balancing etc. My boyfriend and I searched and searched to find another shop open and couldn't believe how many would be closed on Sunday and missing out on business until we found Done Right. We called and they said they had our size tire in stock. We drove over there but by time we got over there they no longer had it available. However, the owner Rick said if we would be willing to wait an hour he had a delivery of tires coming in and he would work a deal with us for being patient. So we decided to go and get something to eat and when we got back the tires were arriving. My boyfriend looked at the tires and they had great tread on them and Rick replaced and balanced all 4 of our tires for us for $250 which was half the price of what it would cost us back home in Northern VA. While we waited there for the hour it took them to complete the work we saw people come and go just complaining and yelling and cussing Rick and the workers out and I get that it can be a high stress time dealing with money and having to spend extra while on vacation that you weren't expecting but you can get a lot further with people when you are nicer. Of course its like any shop they quote you a price and as they start working they will notice other things that are wrong and its up to you if you want them to fix them if not. But it is there responsibility to inform you of additional work that needs to be done because if they didn't and something else went wrong then you would be mad about that. Hopefully we will never need work again while visiting the area but if we do... I know where I will be coming. Rick: I can't speak for everyone else but thanks to you sir we made it back home safely and appreciate you helping us during our stressful time and showing us some hospitality. Let us know when you go back to Florida so we can join you for some fishing!

I can't give it less than 1 star, otherwise it would definitely be in the negative numbers. This…read moreman had my vehicle for over 9 months. He FINALLY mechanically (supposedly) fixed it but still had body work to do. That was October 2023. I've called, texted, and went to his shop, almost every week since then. NOTHING!!!

Charged my fiancé 120$ for a fuse. This place is a joke. They WILL up charge you if you are a…read morewomen. If I would've known what she was paying for before getting told the problem I would've put a stop to that immediately. And you gotta love all these fake reviews LMFAO Read all 1 star reviews before even thinking about going to this place.

Update March 2024 Cecil and Dylan are the guys we have gone…read moreto for over 3 years now. My sister and her kids moved here and also go to Thomas Auto. We have become loyal customers to an honest and reputable team of mechanics at Thomas Auto. I honestly couldn't ask for better. They are the BEST. I truly appreciate them especially having little ones to haul around on road trips. Nothing makes a parent feel safer than having a roadworthy vehicle and they always make sure we are. My Nissan Titan was totaled and I bought a 2022 Subaru Ascent. I went in and spoke to Dylan and asked would they be able to service it or should I take it to the dealership. He said they would be able to service it and said if it's something they cannot then they can make recommendations like the dealership. They service our 2019 RAM 2500, my sisters 2018 Toyota 4Runner, my nephews old Mazda truck and my nieces Hyundai Sonata. We love Thomas Auto. Thank you guys for being a great team! We have lived here for one year now and they continue to be honest and reliable. We get our oil changes done here on our Nissan Titan and our Ram 2500. Every time I take a road trip, which is often, I have them do an inspection to make sure I'm road worthy. Once again, today, I received outstanding service. Dylan and Priscilla always take good of us at the front desk and over the phone.