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    Donald Schepps, MD

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    1 month ago

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    Lupercio Rafael MD

    Lupercio Rafael MD

    2.5
    (4 reviews)
    3.2 mi

    I see on another post a similar problem with Prescriptions and obtaining them. This is more than…read morefrustrating. I call the office and I get this one particualr woman who is Only interested in TALKING! NOT LISTENING! then when you get your question or situation spoken, she disregards it and continues on with her babble to avoid doing anything. She can't answer basic questions...Such as "Ok, then what is my next step to correct and resolve this"? Her response is "Well I dont know, will send a message to so n so" But then asking how will I know what the result is? Again " I DONT KNOW" The staff is a DIRECT REFLECTION OF THE DOCTOR! and right now, that reflection is pretty poor to say the least.

    I have a elderly family member who is a patient and I have been involved in the doctor visits over…read morethe last 2-3 months. I'm not sure if or anyone else has experience similar type situations with this doctor but there has been One problem after another of getting the proper prescription to the pharmacist, sending the wrong prescription to the pharmacist, and waiting days for a simple signature from the doctor to get a requested documents signed. It just seemed like there was a total breakdown between the doctor and his office staff and getting anything done. I'm sure the doctor is very busy seeing patients and making hospital visits. And I'm sure that he is one of the top doctors in his profession in this area. but without proper follow-up and having a office staff that can take care of the details I cannot recommend him to other friends and family. And to be totally fair to the office staff. it may not even be their fault it's possible the follow-through directions never made it from the doctor to the office staff? It would be nice if there was a post from the doctors office acknowledging that they are working on this problem, in a effort to better serve their patients. Just an update I haven't noticed any change in my earlier comments

    Shasta Regional Medical Group

    Shasta Regional Medical Group

    2.2
    (13 reviews)
    1.2 mi

    I like to thank the staff and nurses of Shasta Regional Medical Group , from the ER up to the…read moresurgical recovery unit on the 3rd floor, for your hard work. My husband last week was admitted to Shasta Regional for kidney stones, anyone who had kidney stones before knows how painful this is. We also want to say thank you to Bryan Rupp (RN), for all you did for him. Please tell Bryan that Dave Hargreaves says thank you for going above and beyond.This young man is a great contribution to your hospital , and you need more nurses like him. But over all everyone in your hospital was very nice, friendly and helpful. Thank you.

    My friend recently accompanied her 83-year-old mother, who has dementia and a history of a brain…read moreinjury with residual bleeding, to an appointment with Dr. Khalid Mohamood Md. They were under the impression that they needed to see him in order to obtain a referral to a specialist. During the appointment, my friend began explaining her mother's medical history and the reason for the visit. Unfortunately, Dr. Mohammad immediately became argumentative and repeatedly stated that her mother needed a specialist. My friend calmly explained that she understood this and that obtaining a referral was the reason they were there. Despite this clarification, he continued interrupting and raising his voice rather than listening to the concerns being presented. As the conversation became increasingly frustrating, my friend raised her voice in an attempt to explain the situation once again. She was then asked to leave the exam room, despite being her mother's primary caregiver, advocate, and support person. As she was leaving, she was reportedly told that she was no longer allowed in the building. The nursing staff were kind, professional, and compassionate when she later explained what had happened. However, she was unable to speak with a supervisor regarding the incident. Working with elderly patients, especially those with dementia and complex medical conditions, requires patience, empathy, and effective communication. In this case, those qualities were noticeably absent. Rather than taking the time to listen and understand the situation, the doctor appeared rushed, dismissive, and unwilling to engage in a productive conversation. Patients who cannot advocate for themselves depend on family members to do so, and that role should be respected rather than discouraged

    Donald Schepps, MD - surgeons - Updated June 2026

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