I ordered a chicken and pineapple pizza and instead they gave me pepperoni, even though I don't eat pork. When I tried to address the mistake, the staff was rude and unhelpful. The manager, Junaid Malik, not only mishandled the situation but also charged me twice for the same order. On top of that, he wasn't wearing a face mask during a time when safety is very important, and I was made to come out during curfew because of their error. They also failed to inform me whether the food was halal, which caused even more frustration. Overall, a very unprofessional and disappointing experience I would not recommend giving them your business. read more

Domino's Pizza - Wrong pizza - Pizza Near Me - Germantown, Maryland

Do not purchase food from this location. Purchased two pizzas from them on 3/30/26 and the pizza made my son and I sick. This the second time I got sick after consuming their Domino's pizza from this location. First time I wasn't sure, but this time I'm 100% sure. Both times it was chicken and I ordered at the 9 10 o'clock hour. The manager gave the status quo response that they sell 100 of pizzas with no issues and didn't want to refund me. I find it hard to believe, which is why I'm going to contact my colleagues at the FDA and request an health inspection. read more

Domino's Pizza - Tainted Domino's pizza - Pizza Near Me - Germantown, Maryland

On this snowy cold day, gave it another chance- had to start new changing password, etc. Got the personal pan with cheesesteak. Delicious and for the road conditions- speedy delivery. Met Jayson delivery guy at door and thanked him for the great service advising 'be careful'! The chocolate desserts were really chocolatey, sharing with a neighbor. See attached read more

Domino's Pizza - Medium Pan pizza- with sausage, cheesesteak and extra cheese - Pizza Near Me - Germantown, Maryland

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I was a regular customer at this domino's on Middlebrook rd for years. I had points to get a free pizza. So I ordered online and made a mistake on my order. And as soon as I finished making the order i seen it. So I called right away the Manager went to say the pizza was already made and could not change it. And he said it wasn't his fault you don't know how to make an online order and he wasn't going to waste food on me. He was so rude and nasty. I don't go to that Domino's no longer. read more

So, first of all, I owe Domino's an apology. I hadn't (my kids have) eaten Dominos for more than 15 years. Overall my last couple of experiences before the break from Dominos were bad. But I was wrong. Wow. They have improved their food! Their wings are amazing; my only task would be to make the spicy a little hotter! We tried some of their new desert menus, and wow! The Lava cake was amazing, and so was the cinnamon bread. Domino's is back on our list for occasional pizza. I wonder now how many other places with food I hated have improved as much as they have! read more

Really surprised at the low ratings here because this dominoes is probably my favorite place to order from but especially lately. My delivery is always super quick, food is hot and prepared exactly as ordered, and the drivers are polite and friendly. The prices are extremely reasonable especially when considering the cost of food delivery elsewhere lately. Dominoes is now my go to spot, and their frequent coupons and pizza rewards make it even more worth it. I may be the only one who thinks so but I just had to share my extreme satisfaction and overall happiness when it comes to this location. Thanks to the team for all your hard work! read more

This dominos is always forgetting something! And in my case it's always the sauce. I never get my dipping cups from here and it's really f****** annoying that they charge extra for the sauces and they forget to bring them.. it's on the f****** label and receipt which you're supposed to read before leaving the store. Like I spent 5 dollars on sauces. Wtf read more

BY FAR THE VERY WORST SANDWICHES EVER!! ordered what was labeled "Cheesesteak Sub" it arrived with 2 pieces of warm bread. the contests? 1 slice of steak umm sandwich meat. 1 thin slice of tomato that was diced into smaller slivers topped with soggy brown lettuce. and an abundance of mayo. Mushroom of course cost extra. total trash. that and a medium pizza came to a total of 31.87 plus delivery driver tip. no thanks never again. read more

Domino's Pizza - a sandwich with cheese and meat - Pizza Near Me - Germantown, Maryland

Delivery was fast but when i asked to leave at door and specifically asked not to knock, the driver rang the doorbell and banged on my door numerous times until i would answer. super furious. read more

DO NOT visit this location and do not support this business. Your food may be tampered with here, which is absolutely unacceptable. This location actually needs to be shut down; The Office of Food Protection (OFP) has a mission to assure the safety of food in the state of Maryland. You can contact them directly to report this location. 410-767-8400, or online at phpa.health.maryland.gov read more

Do NOT order from this facility (to bad for them order the pizzas for a local football team)ordered wings, came with minimal sauce. No offer to correct problem. I asked for a replacement order or a refund. There was absolutely no willingness to correct the problem. No further purchases for our football team parties. I will also discourage our Girl Scout group from ordering from this place. read more

Domino's Pizza - Minimal sauce on our wings. Called to complain and there were unwilling to help. - Pizza Near Me - Germantown, Maryland

After a few months of dealing with this location, I'm done. Horrible wait times, pizza being cold, order being wrong or not cut all the way. Tonight I was trying to get a free pizza with my points and somehow on THEIR end the wrong address went through. I didn't even type out an address tonight because loading where to deliver WAS MY CORRECT ADDRESS. Once the driver arrived, he yells at me about putting in the wrong address and how he had to wait 30 minutes trying to figure out where to deliver. I immediately tell him I don't know what happened & im sorry it happened. I was watching him on the tracker and tried to call repeatedly but nobody answered. He lifted up the receipt, still yelling and saying I put in the wrong address. Why would I put in the WRONG address on food I am waiting for? I hand him $20 because the "free" pizza is $8 and change. He asked how much I want back in a disrespectful tone. At this point I am done with his attitude. I told him to give me the whole $20 back and he STILL has a horrible attitude with me saying he has been waiting 30 minutes. I no longer care. The moment you yell at me when you pull up while I'm waiting in the street & you don't even leave your car every time you have delivered to me, I do not care how much time you wasted now. The store did not answer the phone and I called numerous times. Apparently my phone "went to voicemail" when he called. The only calls I've got was when the store tried to call me back at the same time I was calling them back. I've been standing outside the whole time, I did not receive any calls. I tell him I don't appreciate being yelled at and I walk away and the order is being canceled. He starts shouting "hello! Hello!" as if I'm going to go back and happily accept being yelled at over something that I did not do. Again, WHY would I purposefully enter the wrong address? I've tried to be patient about the flaws here. I work in the restaurant industry too. But after tonight I am done with this location. I don't know what happened with my address being wrong, but this could have been avoided if I was talked to like a human being. read more

Domino's Pizza - Me repeatedly calling the store, them calling me back, then me making a final outgoing call to cancel the order - Pizza Near Me - Germantown, Maryland

These people are super rude! We called a little after their opening time (10 or 10:30) they refused to send our order to a parking lot my friends and I were waiting at and insisted on an address. When we called back with a set address for our delivery and said we pay with cash they refused to serve us again! we gave no reason as to why they should be treating us this way, which included yelling, sarcasm and just straight up rude-ness. Even when we all ended up calling from different numbers they yet again refused to place our order and serve us. I wish I could place the videos we took of some of the calls we had to go through. I will never be ordering from this place again. They can respectfully kiss my A**, get some less cunt-y people to work the morning shift please or maybe just order from the app. Good luck with whoever is running that establishment. read more

Unfortunately, I've had some disappointing experiences with this Domino's recently and it's a shame because it used to be so efficient. Over the past few months, coming in for carry-out has not been fun. Employees here seem very stressed and I've had multiple instances of my orders being confused with other orders, my orders not being ready on time, and drivers taking my orders by accident. I have had to wait many times for the mistakes to be corrected. I've noticed this location has gotten extremely busy. Their phones ring constantly. I think maybe they're understaffed and overly stressed, causing their service to suffer. I feel bad for them and hope someone from corporate sees this and considers helping them out. I'm patient and don't mind waiting if I see they're swamped, but at the same time, I can't imagine it's a healthy work environment. read more

Domino's Pizza - Pan pizza with lots of veggies cooked perfectly - Pizza Near Me - Germantown, Maryland

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Zero stars. Ordered a pizza and cinnamon stix. Pizza was good. Prepared to enjoy the stix...no icing. Called The store and the young lady was less than accommodating. I guess the delivery fee doesn't really cover a full delivery. Rather than wait for another delivery, I opted to cancel and ask for the refund. The young lady said the credit would amount to $3. ? $3 for the $7 stix? What about the $5 delivery we also paid for...we paid for FULL DELIVERY. Reminds me of the previous times we ordered from this same store...and the reason we hadn't done so in so long. I guess nothing has changed. read more

The worse pizza ever! I barely ever order from Dominos but today my kids wanted that for lunch. I ordered 2 pizzas, one was a Hawaiian pizza and the other was Veggie with Ham. Both pizzas were undercooked, the dough was 50% still raw!! Oh and the wings were horrible as well. I just spoke to a manager and they didn't do anything about it, not even a sorry! I wasn't expecting a refund but as a manager your job is to ensure you fix a clients problem or complaint. read more

TERRIBLE SERVICE!!! I do NOT recommend this place! I only give it 1 star since I cannot give it 0. We ordered 2 pizzas, wings and salads and extra dipping sauce and paid over $50 + tip. We did not receive the wings, extra dips or the salad. We called the store and were received with terrible service, especially by Ty. We were put on hold 2 times and were hung up both times only to be told to call the next day. The driver lied as well saying they had delivered things to a woman and child when there were no children in the place. They all insisted we received everything when in reality we only received the 2 pizzas and nothing more. read more

TY the assistant to the manager or manager is terrible. Paid over $50 for two large pizzas and wings and a garden salad just to receive the two pizzas.. We kindly called to report the issue in hope of a resolution. We were hung up twice and told at the end to go speak to the boss the following day. Awful service, lying driver and a lost order taker. I do not recommend this place. One bit! read more

ordering online is the worst they lied on tracker and via text the driver said the food was delivered but they lied then I thought that calling the store in Germantown 20874 is gonna help they didn't help. they said my order came it never came. i don't recommend this store to people. very disappointing! i wish there's zero star but dint have a choice read more

Come on Dominos smh ordered 3 Chicken Carboneras and each dish had like 5 tablespoons of dry pasta and not 1 piece of chicken or bacon in it. The Pan pizza had burnt crust and box top was smushed so there goes the cheese. Driver was an older sweet man who got tipped pretty well. I must say the soda was on point so there's that smh very disappointed and my kids are still hungry read more

Domino's Pizza - Smh - Pizza Near Me - Germantown, Maryland

Potentially dangerous delivery driver. I would avoid ordering from this store until corporate headquarters investigates the matter--particularly if you are a female or otherwise physically vulnerable. The delivery driver had a hard time finding our address during a rain storm. He called my wife more than once over a 10 minute period. Each time she answer, she could hear no one on the other line. When he finally got through and she could hear him, he started yelling at her that he couldn't find the address and that she wasn't answering the phone. He saw her come out of the house and he walks up yelling at her telling her that he makes money off of tips and that she was costing him money by not answering the phone. My wife tipped him for some reason and told him that he should not be yelling at her and that she was going to complain to his manager. He then started cursing at her. My wife sent my son upstairs to get me and the driver immediately went back to his car and drove off. We called the store and explained the situation to the person on the phone and asked to speak with the manager. The manager told the person who answered the phone that he didn't have time to talk to us. I drove to the store. The cashier delivered the message that I was there to talk to him about a potentially dangerous delivery driver. I saw the manager tell the cashier that he didn't want to talk to me. I called the police. The police explained the situation asked him to come talk to me. The manager refused to provide the police with any information and told them that I should call the corporate headquarters. This leads me to believe this driver may be intimidating his manager. This is a very concerning situation that has not been fully investigated. I would recommend avoiding ordering pizza for delivery from this store until an investigation is completed. Germantown police provided me with a case number: 2100215458. read more

Ordered 8 pizza and 16 breadsticks, planned to placed order for next day. But accidentally sent the order in and immediately called twice and phone got hung up each time. So I drive to the store, that is only 1 minute away, explained the situation asking to hold the order until next, they refused to help and asked me to take the order with me or whatever. Lost $84 dollars right here. Horrible place and cold people. read more

In all my years of ordering from and at this location, have I never received my pizza eaten. Freaking ridiculous in the environment we are living in right now that you have hired trifling azz and dishonest drivers freaking with customers order and got the neeve to tell somebody to stop yelling. So, close was the manager about to be knocked on his pale azz. read more

Terrible Customer Service! Called 3 times and was put on hold for more than 7 minutes. They didn't seem to care. Hire better staff or put a better business in that spot read more

Twice now have I ordered "contactless delivery", including pre-tipping and a note saying "leave my food at the door", only to have the driver bang on my door and try to call me repeatedly until I answer it, at which point the driver (who isn't wearing a facemask, btw) yells at me for making them late for their other deliveries. I reiterate that this has happened to me more than once in the past month! Hey Domino's, why even offer contactless delivery as an option if you're just going to ignore safety instructions and then berate and endanger your customers regardless?? I certainly will not be ordering from them again during the pandemic, and I recommend nobody else does, either. read more

I ordered takeout from this Dominos pizza outpost and from the moment I stepped in it was complete bedlam. If I hadn't kept checking in with the employees, I never would have received my ever so bubbly and overly spicy sauced pizza. The pizza looked like it fell off a trick between Germantown and Tijuana. This is the last time I let price override my better judgment. Now Dominos, are you going to show up to my doorstop to right this wrong or will you wind up cming up with some not so cleverly crafted concoction of cliches to preclude yourself from any wrongdoing? Anxiously awaiting your response. Your move. Right the wrong or wrong the customer. The ball is in your court. read more

Do not order from this location!!!! I always ordered from them the same pizza with ROBUST MARINARA SAUCE. Today my pizza came without! And mind you I just clicked on recent pizzas so I made no changes to my usual pizza order. Sean the manager refuse to give me a credit for the wrong pizza because he says it was an online order. Honestly who eats pizza with no sauce on it?! I will NOT be ordering again. I have a free pizza with them that's how much I have ordered. If anyone wants that garbage free pizza let me know! read more

I would highly recommend looking for a different domino's &/or a different pizza place. Please don't get me wrong, I don't have anything against domino's, in fact it is one of my favorite place to order pizza ... JUST NOT THIS LOCATION!! I've had numerous issues with this domino's locations in the past, but unfortunately they are the closest one on my way home. However, I can say that after today, I WILL NEVER be ordering from them again. I went in to pick up my carry-out order today & witnessed one of the employees making pizza, WITHOUT washing his hands ... after touching a pen & other things. I believe this is a sanitation hazard. In addition, the girl who "helped" when I went in was extremely unprofessional & rude. Not only did she add-up the order wrong, she also cut me off when I was trying to add to my order (give them more of my money/business). In addition, she also tossed the receipt at me ... like threw the receipt in the air for me to catch. I think these people need more training, because it would be sad for Domino's to lose business over lazy & unprofessional employees. read more

Ordered from this location ther other night, after like an hour our order was canceled... no food. Not good business

I cannot believe what just happened at dominoes this evening I had called dominoes when I was at holy cross hospital due to a family member being ill. I asked if I could come in and pick up some pies. the represented on the phone told me that they're only doing delivery I said OK well then just deliver it to giant which is in the same shopping center and the gentleman I spoke with said not a problem and it would be there within 15 minutes so we waited for the pizza & nothing came so I called Domino's and spoke with Will the "manager "he inform me that I had led his driver to believe that I was an employee For Giant - I never said that he then said he was canceling the order and threaten to call the police on me. Complete shock! read more

Website says 30-40 minutes for delivery. Took an hour. Per the tracker it took them 25 minutes to get my pizza a 2 min drive from the store. Called manager Brent who was unapologetic saying they have up to 40 minutes to deliver from when they leave the store. I now have no alternatives for good before work because I was counting on the website quote of 30-40 minutes from ordering. Guess I'll eat my lukewarm pizza.... read more

Severe case of food poisoning from this location's pizza last night. My husband was up all night getting sick and I was somehow so dehydrated/weak that I fainted when I got up from using the restroom. While I realize no one did this on purpose, you owe it to your customers to make sure your ingredients aren't expired. It's really not hard and now you've lost our business for life. read more

I usually like dominos but after today I am sticking with papa johns. I ordered a medium pizza and wings. Pizza was super doughy and undercooked, with barely any sauce. They also didn't cut the pizza all the way. The wings were soggy and didn't taste good at all. Never again. Just order Papa johns. read more

Domino's Pizza - Where's the sauce? - Pizza Near Me - Germantown, Maryland

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My go to place for Pizza when I need a quick and easy alternative for dinner. They're very quick with their prep and delivery and if you choose to pick up then you'll get to see how insane the operation there is. They're like a well oiled machine in there. All the local smaller pizza chains were either overpriced or lackluster in their content. I keep trying other places but in the end I just keep coming back to dominos. read more

Please DO NOT visit Dominoes Pizza on Middlebrook Road, Germantown MD! The customer service is horrible. The supervisor was very curt and sarcastic with me on the phone when I had a question about my order. Instead of trying to resolve the problem I had with the over charging of my regular sized pizza he instead became defensive. and very rude! That is my last time ever ordering pizza from them. P.S. in this Corona epidemic some of the workers were not following rules of wearing masks that not only cover their mouths but also their noses They dont wear gloves either. read more

I've ordered from this dominos many times. They almost always forget something (marinara that I ordered with cheesy bread, or crushed red peppers)... this time they didn't forget anything but the cheese on the pizza was gross. It was cold and really gelatinous like they put a bunch of frozen cheese in it and it didn't melt properly.. it just didn't taste right. Waste of $15 read more

Domino's Pizza - Pizza Near Me - Germantown, Maryland

I like Dominos but this one is horrible! Ordered delivery last night and it took an hour for them when I live a mile away. The pizza was cold and and half of it was missing toppings/cheese! Its like the pizza box was dropped on the floor or something & all the toppings/cheese got shifted to one side. The guy delivering the pizza came out of a car full of people and he was sitting in the back isn't that odd!? Never seen that before. I called the store and felt like I was being lied to because the "manager" named on the Dominos app when I placed my order apparently didn't work there...I was told they could not fix the order because they stopped taking orders at 12:30AM when they are supposed to be open until 1:00AM They did issue a "credit" to my phone # for a future pizza however I don't know how valid that is. Awful read more

This is my 4th order and same problems. 1) Best case the pizza is Luke warm but more than likely it will be cold 2) Topping are less than ordered, I wanted double chicken... They add 10-12 pieces on the entire pizza. This last time they added onions... I didn't ask them to do so (strange) 3) Severely delayed delivery I am done with this chain. read more

I have been ordering my pizza from this location. Perfectly baked, great service. There are few weird delivery guys who deliver late and ask for Tip. They will even give a angry look and say go n carry out next time. I mean buddy you don't ask for tip like that. ... you have to earn it. Other than that it's good. read more

I ordered extra sauce on the pasta dish...no sauce at all came on it. Horrible service, the manager was also a jerk on the phone. NEVER going or calling them again. read more

Domino's Pizza - I ordered extra sauce on the pasta dish...no sauce.Horrible service, the manager is a jerk. NEVER going or calling them again. - Pizza Near Me - Germantown, Maryland