My fiance and I were staying at an inn in Barnstable just a week ago and wanted to book a special dinner. We were very excited about the menu we saw online for Dolphin.
When we walked in through the back entrance where we parked, we were immediately given horrible and condescending looks from the bartender & customers seated at the bar. We are both 28 years old but we weren't dressed inappropriately - not even remotely. I felt so uncomfortable that I began looking down at my clothes with insecurity wondering if there was something amiss. When we were seated, I looked around and realized based on the surrounding diners that it was likely we were just younger than the average clientele. I thought little of it after that. Unfortunately, the ill-treatment didn't stop there.
Our waitress was flippant, unpleasant, and seemed like she had no interest in serving us in the first place. She treated us very much like children, and we got such an uncomfortable vibe from the staff that we couldn't HELP but jump to the conclusion that it had something to do with our age or how we looked. Part of me wanted to stand up and say to the server something along the lines of, "we are paying customers, and frankly, you don't know how much money we have or anything about our life accomplishments, so don't assume that the younger folks walking in are a waste of your time." What made it a waste of her time after all is that she received a poor tip from acting this way, whereas if she hadn't, she would have learned that my fiance and I always tip generously.
With both of our courses, staff members came by multiple times (per dish) to try to remove the plates - with food still on them - and each time we had to stop them and say that we weren't finished. It was as if they were rushing us out, even though there were open tables all around us. Any time I made eye contact with what I assumed were the owners, they seemed to care very little. Had they noticed our discomfort and the shock in our faces every time the waitress said something snarky and walked away (which, by the way, was unwarranted since we never even commented on the poorness of the food or anything else), you would think they would have come over to ask how everything was. Nope.
I would have at least given a second star to this place if the food had been better, but for seafood on Cape Cod, I expected my swordfish to not come out massively overcooked. It was like a rubber tire, and flavorless. I've eaten a lot of seafood in my life, and the swordfish I buy from the supermarket was better. My fiance ordered the exact same thing and it was of the same poor quality. Now I genuinely felt like we were either being targeted, or this place was just collectively that bad.
We were so disappointed, and it was something we wanted to be very special. We even debated turning around and walking out after how we were received and after meeting our server, but we always have faith in places. We should have gone with our gut. I hate being critical and I hate not giving places the benefit of the doubt -- but this just was too much. read more