Very disappointing experience! Unprofessional and unwelcoming staff. The guy at the front desk…read moredidn't even greet us. Didn't provide any assistance or help although I had asked for help with getting the key fob for the self guided tour. He was very dismissive and didn't show any effort or interest in helping us. The facilities are okay. Everything has a chip or dent. The apartments are small and look cheap. I would recommend looking at other apartments in the same areas. We were so disappointed! .

Living at Kingston started off as a nice experience. Reggie is super nice…read more but hear me out: the building has a ton of issues. the elevators go out very frequently, which results in long wait times. the internet they have (that you are forced to pay for) has gone out while I needed it to work from home. the hot water has gone out at least twice since I moved here, which took weeks to be corrected. now, i have not had air conditioning in my apartment since May 8, 2024. it is June 19, and they still cannot provide any clear updates as to when this will be permanently fixed. I can't sleep in my own apartment because it's way too hot. I pay $2,600 in total per month for this place. that is way too much for a building with so many issues that the staff takes their sweet time fixing. Don't waste your money on an apartment here.

living here now in July of 2025 - trust me, you do NOT want to move here. Between the flies that…read morebreed and live in the pipes, the wonky air conditioning and heat , and the *constant* power outages, it's frustrating enough. Let's not forget the constantly malfunctioning elevator, the exciting moments when all the entrances except the front one decide to freeze up and stop opening with your pass, and the fun challenge of hauling the blue shopping carts they offer for hauling your stuff inside up and down several steps - instead of a ramp. (That would make too much sense - we already have one ADA compliant entry. Two would apparently just be excessive.) There's also frequently a smell of gas coming from the side of the building (when we told the front desk they said it was nothing to worry about, but for the sake of full disclosure, thought I should let it be known) But as a fun bonus, you can also have the wonderful experience of breathing in ALL the carcinogens that your neighbors choose to bless you with. The cigarette smoke is so intense and comes through the vents into *your* unit and now all of your stuff gets to smell like cigarette smoke too! Fantastic! And the best part is, you don't even have to live next to that neighbor in order to get that charming experience. And - when you go to complain to management - you get told that there's nothing they can do, since this building was built in the dark ages, and they have literal bylaws protecting indoor smoking! Awesome! So yeah, the location is great, and it has some of the best prices in McLean - but those prices are the way they are for a reason.

This place is big. I have been to only one other condominium place that has, salons, massage,…read moredentistry and health care in the same building. The other establishment is called The Promenade Apartments. I have only seen some of this building so far. I will be working here till the end of Monday at 5pm. The people I have meet so far cool and down to earth. The only trouble I had was getting some of the equipment to work properly. In the end, it came down to flipping one small switch. Nevertheless, I am having fun and will be back for possibly a lazy Sunday. We will see.

Mitch provided immediate and thoughtful service when I needed my carpet in my basement replaced. He…read morewas timely and thorough in assessing the project and up front and direct around cost and timing. Very much recommend him for your floor and carpet needs.

I went to the Carpet Yard in McLean two weeks ago to buy new carpet for my family room, hallway,…read moretwo stairways and master bedroom. The person there helped me narrow down some choices and allowed me to take home samples. I came a week later to return samples and to schedule for carpet measurements. The person I was working with didn't show up on the scheduled date and time. I called twice to try to find out what happened, leaving messages both times. I did not hear back. I will not be going back. Carpet Yard just lost a substantial sale.

Avoid this building. I pay for parking, yet my car was towed simply because they switched parking…read morestickers while I was out of town. Management made zero effort to verify I'm a paying resident before towing my vehicle. Instead, they chose the most aggressive and costly option possible. On top of that, the building is constantly dealing with issues -- it takes 10+ minutes just to get an elevator because 3 out of 5 are always down. This place will gladly inconvenience you and charge you for it. If you value basic fairness and competent management, look elsewhere.

Revised Review:…read more Warning: Avoid Apartment #519 Living in apartment #519 has been a nightmare. The unit has serious ventilation issues, high humidity, and persistent mildew--making it a serious health hazard. Despite nearly a year of complaints and multiple photos sent as proof, management has refused to take any real action. The refrigerator's ice and water dispenser also contains visible rust and mildew, which I reported immediately. Even after acknowledging the issue, no repairs were made. Management claims the humidity is due to setting the AC to 75°F or higher, yet lowering it makes no difference. When asked why there's high humidity in the winter with no heat running (because it was broken 90% during the duration of my lease), they simply blamed the building's structure--again, without offering any solution other than I have to purchase a dehumidifier. Communication is extremely poor. Yasia Daniels Williams rarely responds to emails and makes empty promises with no follow-through. Olivia Mapengol, on the other hand, has outright dismissed my concerns--even when presented with clear evidence. Both have repeatedly ignored maintenance issues and blocked any attempt to escalate matters. They refuse to provide contact information for upper management and rely on delays and deflection until residents give up. It's unacceptable and deeply disappointing to be treated this way in your own home. If anyone has questions or wants to see proof of these claims, I'm more than willing to share everything. No one should have to endure what I've gone through. Old Review: This "luxury" apartment has been a nightmare. For almost a year, I've dealt with nonstop HVAC issues--no proper AC or heat, with indoor temps hitting 81°F+ and humidity levels in the 50-60% range. I reported this multiple times, and the leasing office never responded to my detailed message with photos and time stamps. I was forced to sit in the heat for weeks with no action taken. Maintenance showed no urgency, and corporate only stepped in after extra delays--offering two small fans that did nothing. My electric bills were sky-high (800+ kWh/month for a 1-bedroom), I developed health issues after surgery, and I found mold in my unit. I couldn't even stay in my own home comfortably. The staff is unprofessional and unresponsive. Worst apartment experience I've ever had.

Told my friend they would give back a deposit, but then refused. Dishonest dealing. I'd never go…read morethrough these guys again.

Agree with the other reviewers to stay away from this company. Had a major roof leak in our…read moreapartment over multiple weeks and months that was never fully resolved. Management basically didn't want to spend money to resolve it and i was told this more or less directly by their operational staff who were simply trying to be helpful. It was eventually fixed but not before they got paint on my furniture. I've sinned moved away but I can see the paint splotches on my furniture, which is annoying as f***. Beyond this, old and moldy ac units in the apartment and paper thin walls. Unit I lived in was in capital hill.

I rented an air BNB here for 4 months, so I can't comment on the (original) pricing or the…read moremaintenance; just everything else. I rented a loft on the first floor and absolutely loved the apartment itself. VERY spacious for a one bedroom, and with a dog, it was really nice having 2 doors to the outside (one to the street, and one to the inside of the building). You were able to get from your apartment to the parking garage without entering the elements (all covered). 24 hour concierge to help you with whatever you may need, including picking up (and storing) packages. They were extremely helpful during my stay. The building itself is beautiful, big lobby, nice pool and locker room/restroom, well-kept gym, doggy washing station, outdoor grills and a fire pit. The downfalls are all follows: parking is difficult around the building (if you have someone come visit, spots are usually taken). I lived right next to the dog park as well, and found it to 1. Have VERY aggressive dogs (don't bring your dog after 5 pm, that night crew is NOT in control of their dogs) 2. VERY loud (large groups are out there well after midnight, and begin to arrive by 6 am, and you WILL hear the barking if you live close to the area). Lots of construction in the area as well, I ended up with a nail in my tire. Also, there are 2 entrances to the parking garage. One entrance has been "out of order" for months now (I feel like they've had plenty of time to fix it; but have yet to see anyone working on it. Huge inconvenience). And lastly, my neighbors were extremely loud. Blaring music well into the night and the following morning (on week nights), and I had to report them several times to be able to sleep. Pros and cons to any apartment, I did really enjoy the apartment itself and the setup (very aesthetically pleasing, with huge windows allowing plenty of sunlight in). I also enjoyed the location- you are close to everything in Tyson's Corner (multiple grocery stores, an awesome new rooftop bar in the Perch), multiple shopping centers and malls, and the highways. Also has a close by metro station.

Horrible and overpriced. The appliances are 20 years old, and don't even bother calling…read moremaintenance; they just walk in. You hear everybody all the time with paper-thin walls, and management doesn't really care. It wouldn't be so bad if it weren't SO overpriced for such cheap materials, and they raise the rent considerably every year.

We've been very pleased with Craftmark in terms of value, quality construction and the townhome…read more We found they were very good at tracking any customizations and options. Any issues have been minor after moving in and we've found them to be responsive in addressing. There are some items you might find - yes any builder has some builder quality decisions but in general we've found the quality quite good. One issue is Craftmark's attitude towards home inspectors. They don't seem to like them and contratually write in that they have to approve your home inspector - you can't pick anyone w/o them reviewing/approving. Then their process of receiving the home inspector report is carefully orchestrated to be AFTER you walked through and signed a pucnch list. This whole process was a bit annoying and did not feel cusotmer friendly. That said overall we're happy with the home and feel the follow-up on any real issues/defects have been handled honestly and with care so I did not deduct a star on this.

As terrible as the day is long. Avoid any and all properties built by this company. I ended up…read morehaving to move out and sell at a loss.

Went to tour other day. The tour lady, Crystal and her colleague Debbie were having horrible…read morediscrimination conversations regarding their senior citizen tenants, something about the digital door locks. With these kinds of employees on site, It shows that the management is lacking of respects to their tenants. Not a good place to live.

From the owner: The Ashby at McLean Apartments, with one-, two-, and three-bedroom apartments in McLean, VA, has…read moremodern interiors, convenient amenities, and a prime location, offering an elevated living experience. Our community is near downtown and Tysons Corner, providing sophistication and connectivity. From an expansive pool to ample green spaces and abundant parking, we have all the amenities that satisfy your needs. Every apartment features a balcony, so you get to enjoy the view of McLean while sipping your morning coffee. Plus, you're just minutes from Tysons Corner, the George Washington Parkway and the new Silver Line Metro, which give easy access to D.C. Mixing a sophisticated urban community with a convenient location, The Ashby is the perfect balance you've been looking for. Get the whole experience with a tour - call us today!

We stayed here for almost three years in a 2 bed, 2 bath. It is not perfect, but in my opinion I…read moredon't think any apartments really can be. I think all of the staff try their best to help, and most of our maintenance requests were handled within a day or two. The only instance of maintenance feeling a bit slow was when our AC was broke in the summer and it took about a week and we had to go in the office to get them to come help. The apartments are old, including appliances, counters, etc., but it all works. The mobile washing machine is kind of trash, but still beats shared laundry without a doubt. Sometimes the office is closed/left unattended without notice which can be a bit annoying if you need something, but they respond well to email. Sadat is great, and Gloria (newer I think) is also not bad. I don't recall the maintenance workers names but they are always working and trying their best it seems. They even helped us get back in our apartment after we got locked out (free of charge!!). The pool lifeguards left a bit to be desired. There were two of them but they would often take their 15 minute breaks at the same time and make everyone clear the pool. Why not just take their breaks separately? They were also always on their phones (doesn't matter for me I can swim), which could be concerning for some. Guest parking is a bit expensive but is available. Our rent went up ~110 a year over our three year stay, which feels rough but is probably standard with all apartments. Location is great. Metro close, Safeway close, nice walking locations close, pretty quiet area. Can't complain much about this. Overall I think this is a great place to stay for a couple of years and the staff really do try it seems.

I have lived in Commons of McLean apartments for probably 10 years and I am happy with the living…read moreexperience. Sadat and Gloria in the office have been very responsive the questions and requests I've had. Thai, Rene, and the other maintenance personnel have been prompt in taking care of any requests. The atmosphere is cordial. I have found other residents friendly and have never had a problem in this area over all the years renting here. The apartments are within walking distance of the McLean metro which is a plus. The center of Mclean is close, a mile or two away. There are plenty of sidewalks and places to walk both from my apartment and with a short drive.

I've never dealt with a more unpleasant person. From the get go he was blatantly rude and just a…read moremean and grouchy person. He was not understanding in the slightest when a rent check got lost in the mail and made us pay a large fee even when we drove up the next day to deliver it by hand. I really have no idea what happened to this guy in life to make him such a genuinely unpleasant person, but I would really avoid renting one of his properties if you have any other possible options. The house itself was nice and he was actually fairly responsive to most issues, but his overall demeanor was just so terrible so I can't in good conscious rate him higher than 1 star. My roommate also said he has a General Lee portrait in his office, so if you at all care about social justice, please spend your money elsewhere.

An unpleasant experience renting from this company. I lived with a roommate in a 2BR unit in the…read moreColecroft development near the Braddock Road metro. This management company was unresponsive and unpleasant to deal with the entire time we lived there, with the exception of one receptionist who treated us like human beings. When I took over the previous roommate's lease, they wouldn't let me see the lease agreement before I signed it- that cannot be legal. Upon moveout, they accused me of lying about cleaning the carpet (I'd gladly cop to things I did do, but I steam cleaned that sucker myself). They also refused to give any information to a prospective new landlord checking on my history. Apparently this is a blanket policy; they will not give any information about any renters, so if you intend to move elsewhere, be aware that they'll put up a brick wall.