I'm a regular at Marshall's. 1890 Major Mackenzie Drive, Vaughan, Ontario, Canada . I've been…read morecoming here since they opened up this location. It's close to my house, small enough that I can navigate it quickly. I'm elderly. The store is fairly well stocked, except for housewares and women's plus sizes. It's clean, staff are friendly, great selection, fair pricing.
I have never had a complaint until October 3, 2025. After waiting in line a while, I was served by ELLEN . We didn't get off to a great start. I handed her my winners bag to put my purchases in. She told me to bag it myself! I always help, just not when I'm ordered to. My total was about $215. I gave her cash, $220. In 11. $20bills. She counted it 3 times. I finally told her she needed basic math skills. No yelling, no swearing. She got all defensive and mouthed something rude. She then became overwhelmed and went to count it for the 4th time! . Finally a lady came over, told her to relax, breathe, and finished off the sale for ELEN. Ellen was a teenager, caucasion, long brown hair. I'd really like to know who thought this girl would be an asset and a good fit working a register and dealing with customers. I don't believe she had any training whatsoever. I was not impressed at all ( she had a small brain and a big mouth).
October 5th, I was shopping again. ELEN was working cash. When it was my turn, I got Ellen. I don't think so, no way! I told the person behind me to go first. As I was being rung through by another cashier, a very nice one, I guess Ellen was finished her shift. She thought it would be cool to interrupt the sale, give the cashier a huge, fake hug, and discuss her work schedule. I was not impressed. It is then that I decided to write a review.
I realized we all have to start somewhere, but why stick someone on cash that can't count? We are not a cashless society yet. Many teenagers would love to have a job in this economy, for extra spending money. This girl doesn't deserve this job.
I think she should be retrained in cash and social skills, how to talk to a customer, especially elderly customers who grew up with manners. Maybe the stockroom or a factory is more up her ally.
. Marshall's should be more careful who they hire to represent their store. If this is who they chose, I would hate to see who they rejected!!