To say this store is a complete cluster is an understatement. This store is so disorganized, boxes of merchandise stand in the middle of the aisles because they have no one to put stock the shelves or organize the products. And if you try to find someone to ask a question you're basically talking to the wall because no one is around. If you do decide to buy something you are standing in line forever because there is normally one person working the check stands, once in a while you'll get two but that's basically it, and the criteria for working the registers is slow with no personality or customer service. The main thing I go in here for is artificial flowers as they way cheaper than going into Michael's or other stores but again they located in various places in the store instead of one place, it's a complete cluster and disaster zone and then there's the wasted time trying to go through the check stand and pay. If you like to waste an entire day looking through crap to find that one thing and then waste time trying to get through the check stands then this store is for you. read more

This is the worst-managed Dollar Tree in Sonoma County, and Corporate doesn't care! Service is non-existent. I hope it closes and they open a new location in the old K-Mart Center, and get a new manager and assistant! read more

Great prices on a large variety of household items for the closet, bath and kitchen. Two locations in Petaluma are on the east and west sides of town. read more

I concur with previous poster's assessment of "cluster". Today, the line of people to check out extended to the wall of the back of the store. There was one check out clerk. A clerk who was assigned to deal with stocking and inventory went into the office and asked the manager if he could help check out. She said "no". So the manager just sat on her duff while the line that was a mile long in the store moved at a snails pace, bc their manager is inept and did not care. read more

Store wasn't open at 9 last Sunday. No explanation on the door. We left and came back twice to wait. Very polite and professional employee waiting on bench said manager was on their way. People came and went - bikes, cars, on foot and still no sign of the doors opening. 9:56 manager showed up without apology or comment. JUST NOTHING. Doors were opened and in we went. One employee rode their bike through the store to the back. Seriously, they rode their bike up the aisle. The store was a mess and that is an understatement. Merchandise on the floor on every aisle, dirty floors, and the manager just stood at the front next to a checkout stand. Don't know what happened the day before or why there was a lack of care for safety. TRIPPING HAZARDS EVERYWHERE. Absolutely unacceptable but not surprising. This store seems to be a low priority for the company. We frequent this location often because it sometimes has different selections than the store downtown. The staff here can be super helpful and polite but there are not enough of them. Sometimes the checkout line is too, too long which is not right for people with disabilities or seniors. Lots of those folks living in the neighborhood. read more

worst store in Sonoma county. I've witnessed the manager swear, clerks eat, drink and listen to music on earbuds while at the checkstand. it is notoriously filthy and they rarely acknowledge the chronic line that extends the length of an aisle. what happened to good customer service? read more

I really enjoy going to this dollar tree because they are very well stocked with tons of things. We were looking to organizing our kitchen, pantry and bathroom. We found everything we needed. They had lots of different containers different colors and some metal ones and some plastic ones. Staff was very friendly and asked if we found everything we needed when we were paying. read more

Dollar Tree - Discount Store Near Me - Petaluma, California

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Completely inappropriate and unprofessional conversation between the younger male and older male employees I couldn't help but to hear. I was only in the store for about 5 minutes looking at cards and had to leave due to the graffic nature of their conversation. The older male should be ashamed of himself and the way he was speaking to the other male about some of their customers and referring a few of the women as "bitches" and "dumb bitches" I didn't want to be anywhere near the two men, they made me feel extremely uncomfortable and embarrassed. Good thing I did not have my 6 year old daughter with me. Also the way the older employee was talking in front of other customers in line continuing on with his inappropriate subject matter was completely un professional and straight wrong! These men are supposed to be adults, adults in customer service what a joke! I will not be returning to this location. Very disturbing and furthermore disappointed. read more

They close at 9 and I just went there and they closed at 8. What a waste of time and gas. Hell. Even the maps app said they close at 9.

I used to shop this store everyday but then it changed everything tob$1.25 and up to $5.00 so I don't shop anylonger

Well stocked Dollar Tree with friendly staff. Store is usually clean. Staff are happy to help and answer questions. I haven't seen restroom. What would make this store a five star if it had more staff. They are usually what seems short staffed and the staff there are seem frenzied in trying to help. There is a cart shortage as well. Get more staff. Carts for every shopper. Every check out line open and sales would sky Rocket. Sometimes I'll choose to go elsewhere if I'm in a hurry Because I know the checkout experience would take so long. read more

I usually go to this Dollar Tree store and I NEVER had a problem with it or anyone for that matter. BUT on 1/1/24 New Year around 11:30a, I went in there to buy some supplies for the residents at my job for bingo. I got on the line of cashier Ross (White male mid 50s I would say) since he was the only register open and I could tell that he didn't like the fact that I was in his line. After he ringed all of my merchandise, I presented him with a $100 bill that I got from my job. Ross decided NOT take it and accused me of having counterfeit money (I'm a 33 year old African American woman) and explain that it was his policy and he will not take it and I have to pay another way. He also decided to change his story and said it was the store policy and when I told him that it need to be posted on the door so every customer that walks in can see it, he stated " well I'm telling you and that's enough). He was extremely rude and racist. The 2 ladies who was behind me on the line also called him out on it and he did not care. I asked to speak to the manager on duty which was April and explain the situation and April inform me and the other customers that the bill usually get checked and mark with a marker which ROSS DID NOT DO and this whole time, he did not give a sh*t. I'm so glad that the 2 ladies especially the one who worked at a bank stood up for me and called him out on being racist, rude, disrespectful and racial profiling me. I'm not sure if April did anything about it because the Assistant Manager Chris was not aware of this incident. I definitely WILL be calling corporates which I already but since it's New Years, no one is available. This can NOT HAPPEN TO ANYONE AGAIN. read more

IS THIS REALLY A DOLLAR TREE? Okay, who hasn't been to any Dollar Tree ever? I've been to them in Texas, Arizona and all over California and I have to say that this is the nicest store. I can't say that about the ones in San Mateo County but this location is the best one I've seen. First of all, the store is much bigger than the traditional Dollar Tree stores. The shelves are well stocked and although the merchandise is practically the same from store to store, the layout made it much easier to shop. Organization is the key. Also, the store is clean. With the shelves in order, there's not a lot of junk sitting around (okay, in some stores the way the things are displayed look like junk). Well, with the spacious aisles and organized displays it was a pleasure to shop there. As far as the number of cashiers, there could always be more. But what do you expect going to a "dollar" store, individualized and personalized service? Good luck. But this place is a pleasure. read more

This is a great little place in Petaluma. I go there to browse and usually find some things that I can need. The shelves are stocked, the floors are clean and clear. The employees are helpful. It has great deals on the household basics that we all need. It will definitely be worth a stop over in the future. read more

Ok I actually really like Dollar Tree in general. This location is completely new and shiny, clean, and we'll stocked. HOWEVER if you plan to come midday or morning be prepared for ridiculous lines The last three times I have been in it has been : one cashier, eight people two cashiers, seven people each, and two cashiers, NINE people each. I am not exaggerating to make a point. This was way before holiday season started In addition to that the manager I have dealt with is a snotty mcattitude. Hire more people!! read more

One of my favorite Dollar Tree stores. The ones in Santa Rosa are so messy and disorganized and alot of the aisles are empty. However, I have been to this location 3 times and they're always stocked. The aisles are very wide (2 carts fit) which I love. No need to wait till one person is done with that aisle. This location is worth the drive. read more

This is a fantastic location for an east side store! I've visited a few times now, and have never been in a line more than three deep. I really appreciate that the store is clean, and, most importantly, completely stocked. The handful of items for which I most often visit -- like kid craft paper, precut aluminum foil, catering-style prep pans -- are dependably in stock. read more

Love the Hallmark cards and balloons, especially. Great source for low-cost mailing supplies, pens and duct tape.

You just can't beat Dollar Tree for getting certain things for only $1! You can't beat it when it comes to general household items, such as paper towels, plastic utensils, as well as certain OTC medications. I really like the size of this store, and for the most part the store is clean. Of course it is a new store, so we will see after a year or so how it holds up. It is always the best place to find holiday decor, especially at Christmas time. One thing I don't like is the lack of cashiers. Overall I am happy with Dollar Tree. Always great values. read more

Happy that a Dollar Tree has opened on the east side of Petaluma! This store is big and well organized. Huge selection of everything! Seasonal merchandise is up front. I haven't experienced any long lines yet, that's hit or miss. Employees seem very nice. read more

Really nice Dollar Tree! Shout out to Vanessa who I worked with over the phone. I needed to verify a large amount of graduation balloons would be ready for pick-up the next day, and I was talking to her on the phone. I realized she was, at the same time, helping customers in her checkout line. I seemed she helped both of us and remained pleasant through the entire transaction(s). I appreciate the service. read more

The customer service at this store is great, the clerks are friendly and helpful. I've only been in this store 3 times but all 3 times I was able to find someone to answer any questions I had in a friendly manner read more