I used to like coming here but the gal who manages the place now made for an uncomfortable experience. Twice. The first time I met her I attempted to return a web order where I'd ordered 2 copies of a large box set and needed one to go back. She told me web orders, under no circumstances, could be returned in store. So I left. I contacted Games Workshop customer service to return the set. They informed me I could return online OR in store. They expanded on this and said they'd have to call to make it happen. With this new information I returned to the store with the set. It's worth mentioning I live 35 minutes away from this Warhammer.
I enter the store...
"Welcome in, what can I do for you?" She asks.
I inform her I intend to return this box set.
"Was it purchased here?"
I tell her no, it was purchased online. This time, she doesn't tell me online orders cannot be returned in store.
"When was it purchased? Less than 30 days?"
I say less than 90. She repeats that it's 30 days as she INDIGNANTLY made her way to the front of the store where the return policy is hung on the wall. She searches it as I approach to read along with her, but she doesn't find anything about that, because the return window is 90 days. She repeats a final time it's 30, I repeat a final time that it's 90 and SHE SLAMMED HER PEN DOWN AT HER REGISTER. Aside from that she was completely composed, but underneath I could tell she was seething. The environment was... uncomfortable.
After moments of silence I politely ask her how she likes the new contrast paints, because I HATE confrontation and wanted to reign things in. Oddly enough, she responded in kind and brought out some new terrain for me to look at and talked about some new sets coming out that she was excited for. This was all while she tried several numbers to contact customer service to complete the return. She tells me (this is moments after the store opened at 11am PST) that customer service closes at 11am central and I'd probably not be able to make the return. Like what? Then after the 3rd or 4th number she gets ahold of someone. The return goes down and I leave.
The first time I tried to make the return is a whole other story where she made different claims about store policy and in general attempted to ascert dominance over me by repeatedly telling me how long she'd been in the hobby. The last visit put an especially bad taste in my mouth and I can honestly say I will never return. Not to play, not to bring my kids and especially not to buy. read more
