Love this store! We just started getting into Warhammer and this place is such a fabulous local resource. The same lady helps us every time we go and she's fantastic. She has given us so much good guidance and advice and is genuinely passionate about the game and getting others what they need to play and be successful. It's a treat to go because we always have so much fun looking around and chatting with everyone. I don't understand the couple of negative reviews. It made me a little wary of coming, but now we are always excited! If you are into Warhammer tabletop, this place is fabulous. And if there's something they don't have in stock, there's a kiosk where you can order directly from Warhammer's online shop and have it delivered for free to the store. read more

Really knowledgeable and talented painter for a store manager, friendly patrons. Would visit again!

I had a terrible experience at this store, the manager Shannon is a piece of work, I asked to participate in an online order situation and she completely ignored me and told me the site was "sold out". When I began to leave I heard her tell a group of boys that she had "saved" a few for them and to not tell "the lady in the front". I waited from 9:30 to 10am in the front of the store until they opened and she let these guys in at 9:45., Then locked the door. I was prepared to spend up to 500.00 on my brother's birthday present. Needless to say I'd NEVER shop here. She should go back to her parents basement where she belongs. Worst experience ever! read more

I had heard about the reputation of Warhammer stores having a very pushy environment, but hadn't experienced it firsthand until I visited this store. The manager was very immediately hard sales about everything. You can't browse or consider. If there is a moment of silence, there is suggestion you should buy more items or pre-order or buy something that's made to order online in addition to the list of other things suggested already. It's interesting reading the other review mentioning the manager talking about how long they've been in the hobby. They did that to me too, but from the details they mentioned, they sounded like they only had cursory knowledge and depth of the hobby. I got some paint I needed, but I'll never return to this store. It was really uncomfortable to be in there. read more

Hi-ya! So I stopped in this location when we were passing through town to get back home from bodega bay. And what a gem to find in Petaluma. Firstly, I'm already a war hammer hobby enthusiast--so finding a location by chance was amazing. The gal I met when I walked in was friendly, professional and was a hobbyist for over 30 years so she knew her stuff. The shop was what I'd expect for a Games Workshop and the service was spot on. I wanted to see the new Xmas Goff and it was available. I didn't buy, but love seeing them. The gal working showed me her assembled model, and let me hold it too. The selection was awesome and I think they even had the December white dwarf either the free steam codes for games there. I have opened a few months due to time constraints but am excited if it's coming! Again clean store, great service and such a pleasure to see the hobby grow. read more

this store is actually great...when it's open. I'm here TWO HOURS before closing and no one is there. this ain't the first time either! on the website and on the front of the store it says it closes in two hours but it's locked up and dark. even their call center says it's open but can't connect my call. read more

Store super welcoming great to have great community. Great model selection and pre-orders get there and half the time.

The store is far away from where I live..so I don't get to visit that often. The past couple of times that I've been there have been pleasant though. The lady that runs the store is very knowledgeable in the hobby and made our time there enjoyable! Since I'm still new to the hobby, she explained things very well and I appreciated that! When I do have the time, I would definitely come back here! read more

I used to like coming here but the gal who manages the place now made for an uncomfortable experience. Twice. The first time I met her I attempted to return a web order where I'd ordered 2 copies of a large box set and needed one to go back. She told me web orders, under no circumstances, could be returned in store. So I left. I contacted Games Workshop customer service to return the set. They informed me I could return online OR in store. They expanded on this and said they'd have to call to make it happen. With this new information I returned to the store with the set. It's worth mentioning I live 35 minutes away from this Warhammer. I enter the store... "Welcome in, what can I do for you?" She asks. I inform her I intend to return this box set. "Was it purchased here?" I tell her no, it was purchased online. This time, she doesn't tell me online orders cannot be returned in store. "When was it purchased? Less than 30 days?" I say less than 90. She repeats that it's 30 days as she INDIGNANTLY made her way to the front of the store where the return policy is hung on the wall. She searches it as I approach to read along with her, but she doesn't find anything about that, because the return window is 90 days. She repeats a final time it's 30, I repeat a final time that it's 90 and SHE SLAMMED HER PEN DOWN AT HER REGISTER. Aside from that she was completely composed, but underneath I could tell she was seething. The environment was... uncomfortable. After moments of silence I politely ask her how she likes the new contrast paints, because I HATE confrontation and wanted to reign things in. Oddly enough, she responded in kind and brought out some new terrain for me to look at and talked about some new sets coming out that she was excited for. This was all while she tried several numbers to contact customer service to complete the return. She tells me (this is moments after the store opened at 11am PST) that customer service closes at 11am central and I'd probably not be able to make the return. Like what? Then after the 3rd or 4th number she gets ahold of someone. The return goes down and I leave. The first time I tried to make the return is a whole other story where she made different claims about store policy and in general attempted to ascert dominance over me by repeatedly telling me how long she'd been in the hobby. The last visit put an especially bad taste in my mouth and I can honestly say I will never return. Not to play, not to bring my kids and especially not to buy. read more

I've been to Warhammer Petaluma a few times recently and had an amazing experience every time. The staff were incredibly friendly and helpful, taking the time to chat about every aspect of the hobby. Can't wait to come game here as well. read more

Would give 0 stars if I could. I've been to several GW stores in the past. I always really enjoy the experience but not the last 2 times. The lady who works there really rubs me the wrong way. She had an air of superiority regarding the hobby and overall found her abrasive. Made sure to let me know how long she'd been doing Warhammer. Both times. Cool. read more

Been in there a couple of times, both positive. The attendant was nice both times, recommended more expensive items than I was planning on getting and tried to persuade me to get them. That's fine though, wasn't very persistent about it. She hosts a painting help on Wednesdays which is helpful and awesome, also very knowledgeable about the hobby. Overall good store with good atmosphere and staff. read more