Serious props to Crystal in the Bedding and furniture department! I hate retail shopping but my…read moresister insisted we go look at mattresses at Macy's due to some orthopedic challenges I have. Crystal came up to help us and we were thrilled! The woman knew her stuff and I even ended up with the extended care plan! She had me try out about six different levels and styles and asked fantastic questions. My sister and I both recommend Crystal at Macy's Short Pump for a knowledgeable, fun, and super helpful guide to quality furniture and mattresses!!!

The selection at this Macy's is good but not great. Not sure if the quality of their clothes are…read moregoing down all across the country due to "fast fashion" online which is ruining good quality clothes. The staff customer service is a hit or miss here. But I had an awesome experience with Shareeda (spelling?) at the M.A.C. counter! Not only did she help me find the specific products I was shopping for, she helped me with beautiful eye makeup for my business headshot at work that day. She listened to the "natural" style I wanted and nailed it! She was so lovely and supportive. Give this lady a bonus!

I stopped by Penelope for two reasons. 1. I needed to replace a pair of sterling silver hoops that…read moreseemed to have vanished from my collection, and 2. I was hoping to find an earlier birthday gift for a friend who was in town for the weekend. First of all, the woman helping us was very helpful and didn't mind at all that I seemed to request one tray after another for viewing a variety of pieces, not really knowing what I was looking for. I found a great pair of hoops almost immediately, which was fantastic as I'm oddly picky about hoop styles. We scoured the store and found a great necklace option though it was silver and a quick text revealed she preferred gold. While the store didn't have quite as many gold pieces as I would have liked, I did find a great pair of costume jewelry earrings to add to my gift for my friend... and the silver necklace I'd been considering for her, well, I ended up getting that for myself. By the way, they had a great selection of Pandora on sale! So I may go back soon to see if they have anything left.

This was my first time in this particular Penelope. Perhaps because of the time of year, or…read moreperhaps it's like this all the time, but the place was buzzing with activity. Customers, many men, shopping for gifts for their ladies. I didn't see anyone shopping for the clothing in the store, all jewelry customers. This is a great place to shop for a gift of jewerly for the special lady in your life -- mom, sister, wife, girlfriend... Lots of pretty things to choose from (I am loving the Bonn Bons right now) in a variety of price ranges, and all of the employees are super helpful.

Probably the best option for used clothing in Richmond. They have some high quality brands in their…read moreinventory and keep the items fresh for the season and also the prices are decent - especially if you find it by the last mark down. Can be somewhat cramped with too much but we all have too many clothes! I've consigned here too with some luck but ended up spending more than I made.

Lots of Lily, Talbots, Anthro, Free People, Coach, and other trendy brand names! Tons of jewelry,…read morepurses and shoes and accessories. While I like the selection, this store is extremely cramped and the clothes are so jammed on racks, it's difficult to navigate the inventory. Outside there is usually a sale rack and also some discounted items in the back of the store. The fitting rooms are comfy and roomy, so that's a plus! The wall of jewelry is overwhelming, but in a good way! So many necklaces! Everything is displayed pretty well, there are some racks that hold specific brands not necessarily according to size. Overall, I like this consignment shop, even though I'd prefer to shop in a less crowded environment. Some of the prices are too high, but occasionally I find some good deals here! Be sure to check it out and add some flair to your wardrobe!

The team has always been amazing every time I have visited over the last ten years. Tonight they…read morewent above and beyond. I got stuck in traffic after work and had a bra emergency. I had one give up on me this morning RIP and I'm getting ready to go out of town so i was desperate. They whole team went out of their way to help, even through I came in WAY to late and too close to closing time to get the full service treatment. The entire team went above and beyond to help me find bras that fit me well, covered all the good bits, and supported the girls! Thank you all so much for making sure I had exceptional service!

This place is a boutique. When you walk in you feel the warmth and see the beauty of the displays…read morein this store. The ladies take their time to fit you and make you look stunning! The staff there are very knowledgeable and helpful to make you look pretty! Excellent customer service! I would truly recommend to come here and get your yearly check up to make sure you are fitted properly.

Service selection value all excellent…read more As soon as I walked in the door, I was greeted the attendant make sure I could find everything I needed and explained how the pricing went. Some things were on sale which made it great value. I got three new pairs of shoes for under $100 awesome.

As soon you walk in the door theres an un polite woman at the register. She was very unfriendly,…read moreunprofessional. Not a sole in the entire store except her and another cashier/employee at two different lanes. Neither greeted me btw. I did though and then I asked for an item which I was alerted before I could finish that it wasn't in stock, and wasn't even an item sold there. I asked out of confusion, "why didn't your store sell them?" She replied because nobody wears them. Immediately I knew this employee had an issue, with something or someone probably herself because I'm somebody and I'm asking you for the item so apparently somebody where's them. Your comp right next door was outta of stock or they didn't have the sizes I needed. I was buying for my entire family. Maybe it's because I wasn't wearing her favorite color because she had red coloring all in her head that looked stank with clearly a stank sarcastic attitude to match. FYI if you are in the customer service business and you refuse to give good or choose rather poor customer service just get out of the business. Times is already bad economy wise. I'm spending money that definitely doesn't grow on trees. The last thing you want is not only for money to not come in, You also don't want people running your future sales away. It's ok maybe it's not for you. Businesses will continue to go out of business unless the management checks the employees bottom line, especially considering the times. There's someone else who needs a job but more importantly actually likes what they do. Not sure if I'll ever be back to shop here, unless desperate.

This was the worst shopping experience I have ever had. We were shopping for our mothers, my…read moreroomie and myself hoping to find a good gift. I had never been in this store so I thought let's check it out maybe we will score. We walked in, spent a little time moving around the store but were ignored by the two workers immediately upon entering. BTW, this was Sat night 11-1-14 at short pump around 730pm. Two women were working. There were other ladies in the store shopping that we walked past so when one of the workers yelled across the floor "can I help you" I wasn't sure who she was speaking to but my roomie and I were in mid conversation when it was said. Before we could respond the taller of the two ladies cooped a huge attitude and said "excuse me", like she was speaking to a child who wasn't listening! That was the straw that broke the camels back and we left. The taller lady continued to have an attitude for some odd reason. I feel like they felt we were not dressed nice enough to be shopping in there. This woman was just plain rude! My thing is she could have come over and asked us, not yelled at us from behind the counter! There's s thought!! It was the first time I had been in chicos and it will be my last. I have told everyone not to go there and I have a lot of high end clients. They are super rude. I even sent a complaint to corporate!

From the owner: Women's clothing store that offers a curated collection of chic, unique women's clothing, jewelry…read moreand accessories. Your boutique features Style Experts, skilled associates who offer outfitting advice, fashion tips and tricks, previews of new collections and more and it's always complimentary.

Thx for the heads up!, i was looking for a nice clothing store for an upcoming event, and looked at…read moreWindsor, i work too hard for my money to spend it in a store with poor customer service as Sara!

While the clothes are cute my experience was ruined by an employee, Sara. My first couple minutes…read morein the store she began yelling at a customer that was simply trying to get a dress off the rack. My personal encounter with her was not any better as she was very rude, pushing me out the way, giving rude comments with unpleasant facial expressions. She made my experience at the store uncomfortable and unpleasant.

I walked in, not knowing exactly what I wanted. I was looking around when Tess came up to me and…read morehelped me. She was amazing!!! Super helpful, nice, kind, and sweet. Couldn't recommend her anymore. That women deserves a raise! Walked out the store with more than I expected but really positive experience.

My fiancé needed a suit and needed advice as well. I am so thankful for Vince! He was so patient…read moreand helped me understand the suit world. He truly listened to what my fiancé was looking/what his priority was. (Price,quality,color,fit, etc) Vince was great listening to my fiancé and the experience would not have been as positive without his expertise!

Great Christmas traditions ! Don't like Black Friday ' ! Parking was tough ! Stores are hurting for…read morestaff! Security was good!

I am a newbie to Short Pump! This place was absolutely amazing, I can't wait to go back…read more The selection of stores and variety of items sold were in abundance. The value was a bit unexpected as I assumed this would be more in line with outlet pricing. No biggie though, I thoroughly enjoyed myself here, and the fact that it wasn't completely overwhelming. As far as service, everyone seemed happy and welcoming from the employees in the establishments to the actual customers visiting.

Customer service could have been better, seems associates are more concerned with your individual…read moreconversations than actually trying to help. If it wasn't for purchasing specific shoes for a wedding, I wouldn't shop here.

Why is the Short Pump, VA store so trashy? I stopped by to pick up an order and look around. From…read morethe minute I walked in the door there is trash everywhere inside. I asked Ryan who identified himself as manger why there was so much trash and litter throughout, he looked around, shrugged his shoulders and said he did t know. He simply said, "sorry" and walked away.I understand I'm not eating there but it would be nice to sit down and try on shoes with having to find a place without fries and trash on the floor. They also told me they are bagless now. So, if you buy $600 worth of shoes like I did - plan to make a few trips.