Arrived at the airport and decided to do the online check in as prompted from my text as it says,…read more "to save time". Took a picture of front and back of my license and added my home address. Check in complete- please proceed to the Hertz counter. When we arrived at the Hertz counter (which is the farthest one away in the garage ) the woman was rude. I politely said hello and my name, and she just snapped I need your license! I said I already did the online check in, she said again I need your license! Okay, no problem. She said I need a credit card for a $200.00 hold, put it in the machine. I did and she starts typing in the computer. She asks if I want the extra insurance and if I want to pre pay for gas - no thank you. She said your car is number 14 over there! I asked what kind of car I was given and she finally told me. No thank you, goodbye, nothing. The car was a 2024 Nissan Rogue and drove great with plenty of room. However, the car was completely out of windshield fluid and the front seats were all stained. You would think with a brand new car they would have it detailed to keep it looking good for customers. When we returned the car at the airport, I mentioned the windshield fluid and the man said yeah they are supposed to fill that up when they wash the car .... I now know why the reviews are so bad. Rude customer service and no one does their job. We usually use Enterprise when we rent a vehicle, but decided to give Hertz a try. Well, goodbye Hertz, we are returning to Enterprise!

BEWARE, my husband and I reserved a mid size car, however, upon arrival there about 10 people…read morecomplaining and waiting on cars. They were all told it would be a 30 minute wait which turned out to be 90 minutes. It was totally ridiculous. The clerk claimed that due to Labor Day holiday they were extremely busy. Labor Day comes once a year and that will never change! Why wouldn't they be proactive and anticipate being busy! We spent an hour waiting for our luggage and hour and a half waiting for a rental car. We will never rent a car from Hertz in Tulsa again! This has been so frustrating! If I could give them ZERO stars I would! I forgot to add, that they only had 1 elderly employee working, so you can imagine how long the line was!

Jaycob took great care at both pickup and return. This site doesn't have the typical emeral aisle…read moreand executive self selection but the staff are always helpful. Their attitude makes the lack of that convenience far less of an issue. Thanks to them!

Possibly, no, definitely the worst national car location in the country. Constantly sold out of…read morecars, very very poor customer service, does not ever answer phone, and most importantly, half the cars have high mileage compared to other locations. Why does this matter? Because they dont take care of them. Never rented from this location that there wasn't something. Last time, it was that they didn't replace the tires on an suv, (definitely check the tires) and had a blowout. Not a fluke, just thousands of miles past their service life. Scary, but typical. But if you must book here, like me, do so very far in advance, because they don't have enough cars for the location.

Scheduled a rental ahead of time for an upcoming trip. I rented an SUV and the representative tried…read moreto give me a Toyota Corolla. I purchased the toll tracker to avoid extra fees and just received a charge on my credit card for a toll. I called the customer service number and was told the tracker did not cover toll fees and was for the purpose of me paying extra fees. This makes no sense to me nor was it explained at the time of the rental. I do not recommend this particular Enterprise company and would not rent from them again.

Our original rental was through Alamo which was closed so were sent to Enterprise. Leonard over at…read moreEnterprise was super helpful and super friendly. thanks!

The rental car counters inside the airport aren't staffed. Exit the airport and cross over to the…read moreparking garage and you will find kiosks for the car rental companies - Avis/Budget is to your left beyond Enterprise. Give the attendant at the kiosk your drivers license and credit card and you'll be headed out of the parking garage in your rental car in no time. Attendant was super friendly and helpful!

Avis and Budget are out of cars and unable to meet the reservations they accepted. Do Not try to…read morerent a vehicle at TUL airport today Tuesday November 18th!0

My arrival on the last flight of the day was delayed by weather in Atlanta so when I got here at…read more12:15 AM, there was no one from Budget around. Nothing. Closed and secured. Another customer was much more frustrated as he was planning to start a long drive. What does he do now? I was able to take a taxi to the hotel ($25!) and then return with another taxi the next morning ($20!) to get my rental car. Definitely frustrating and an unneeded expense. In the morning, my car was ready and I was on my way in moments. I've not had a Toyota Prius before and while this one was pretty high mileage at 29000, it drove fine and got great mileage for the drive to Oklahoma City. I found this rental through Autoslash.com. If you're not using them, you should do so! [Review 17083 overall - 118 in Oklahoma - 599 of 2022.]

Reserved a compact car at Tulsa airport, months in advance, with many confirmations. But at the…read moreairport I had 2 choices: a minivan or an electric car, and a clerk with a terrible attitude. Clerk says they haven't had compact cars in years. Will an EV survive a 5 hour drive on back roads? Clerk doesn't know and doesn't seem to care. I can find charging stations online. I accepted the minivan, which is twice the size of any car I've driven in the last 30 years. And I expect it will use a lot more gas than the compact car I reserved . I chose budget because AARP members get a discount, but AARP should sever ties with companies that bait and switch.

I booked a compact car thru Priceline at Tulsa International Airport and paid for it. When I…read morearrived at the Payless counter before I stepped forward the girl said we have no cars for rent. We only have a 12-passenger van or an electric car that only goes 50 miles on a charge. We were traveling from Northern Oklahoma/Kansas State line area to Houston. Neither of these would good choices too much gas in a van and charging not possible every 50 miles. We asked how were we able to book the car if not available. She just kept saying this is what my manager said to tell customers. Everyone behind us was told the same thing. There were many cars in the garage, and I ask about that and was told they were for other customers even though it was 9 pm at night. Few flights arriving. Bottom line we did not get a car and neither did many others. Very poorly ran business. Will never try to rent from this company again.

I picked the car up at the Tulsa Airport. I was supposed to get a fill size SUV, like a Jeep…read moreCherokee. They gave me a KIA. Drove to Checotah to visit family. I got a flat tire and noticed it had a plug in it, already, and the tread on the tire was worn almost off. Called to get roadside assistance number. I was told I would have to pay both the roadside assistance. The told me I would need to drive back to Tulsa to exchange vehicles. I just filled up the tire and took it to a local tire shop to fix it for $15 bucks. Customer service needs revamped.

Reserved car with confirmation number and credit card on file. Went to the counter agent said…read more"sorry we have no cars." I said I made a reservation weeks ago, checked in online. He said sorry we're short 23 cars. Unbelievable. They work with Hertz check in counter and they were just as incompetent. Avoid these guys at all cost if you have plans. I saw the reviews and rolled the dice, don't make the same mistake!

You get what you pay for. It may be less expensive as other rental car companies, but it's furthest…read moreaway to get to after exiting the airport. Also, Google autofilled my wife's name on my reservation and it took a long time to fix on the phone with customer service.

I made a reservation on October 29th 2024 for a mid size vehicle. 2 hours before I arrived flying…read morein from out of state, I received a message from a employee's stating they don't have a vehicle for me to rent and said they are sold out and named other car rentals within the airport I could call. Are you kidding me. I returned the call and it appears it was an employees personal phone. I landed in Tulsa to see the rental counter empty and I asked another rental who said they all have been sold out for days due to a tourist convention. Thanks Alamo for causing my 80 year old mother and I stress. We had to uber 1.5 hours away due to your lack of efficiency and poor customer service. Horrible stay away from Alamo.

I had a great experience with Alamo Tulsa. However I wish there was some communication about going…read morethrough the toll in regards to being billed after I returned to California. I am having a terrible time getting Apple credit card to just pay the toll bill because I am not in Oklahoma to "authorize" the transaction. I feel If I was noticed when the transaction could occur maybe it could have been paid. Very frustrating. I can get a hold of Alamo Tulsa. If you get this please try to process the transaction again today 10/4/24! Apple said it will only be processed today. (Ugh, this is very frustrating.) UPDATE: I finally was able to pay my TOLL bill myself online. Please let people know that their credit card will be charged to pay the toll. I had a heck of a time trying to get Apple to process this transaction due to them thinking it was fraud. Ugh. I contacted Alamo online agent and he directed me to a direct website where I could pay the toll. I tried it again with Apple and they decline it! So I tried my Venture Capital and that card saved the day. I finally got my toll Bill paid. I am unhappy with Apple at this time. Even after I confirmed 3 times that I made the transaction it kept getting declined as a fraud protection. This is NOT a negative reflection on Alamo but I just wish I could have paid the toll BEFORE I left Oklahoma.

Why can't I give these folks ZERO stars??…read more Booked a pre-paid rental online. Arrived 12/2/2013 10 minutes ahead of res. time. Took 10 minutes to get to the counter (this was fine), and gave my reservation number to the clerk. He was new and couldn't manage to get the contract to print. After 20 minutes of failed attempts the other clerk, Micheal, started to help. Micheal printed the contract, but it read $262.71 instead of just the $200 deposit. I explained that I gad already paid for the rental, and should only have to pay the deposit. He said, "This is how it always works." . By now a line is backing up. I repeatedly asked how much was being charged to my credit card at the counter, and Micheal only said "I already explained, and you didn't understand. I can't do anything more for you." He NEVER EVER Answered my question: "How much are you charging to my card?" There was no receipt or authorization that said the correct $200 amount. After Micheal had been helping for less than 10 minutes, he was clearly getting anxious about other customers in line, and told me "Look, there is nothing I can do for you, so I'm just going to cancel your reservation." I told him "OK, then refund my payment." He informed me that he couldn't do that since there was no manager there to ok it. So, he never answers my question about the charges to my card, threatens to cancel my prepaid and confirmed reservation without offering a refund, and then has the audacity to threaten to call airport security to remove me from the counter. I will point out that I never used any profanity, never made any insulting remarks (as he did repeatedly to me in public implying I couldn't afford the deposit, and couldn't understand his "explanation"), and never raised my voice. I had been waiting 40 minutes by now for a prepaid rental. I just signed everything he asked me to and left. When I reached my hotel, I went online to my CC site, and found that only the $200 haad been charged to my card. Why couldn't Micheal have just said "Your card is only being charged the $200."? That would have solved everything, and I had asked at least 4 times. The original trainee was unready to deal with a prepaid reservation, and Micheal was EXTREMELY RUDE and THREATENING within 10 minutes of stepping in to help. YOU GET ZERO STARS!!!!!!! I will NEVER under any circumstances use Advantage again, and I will relate this anecdote to as many people as possible. Beware people, the cheaper rates are there because without them they would have no customers at all.

This company comes up as the most inexpensive on Kayak and other websites. BEWARE! They charge…read moreyou an extra 96.00 just so they can have a booth at the airport BUT they do not tell you this; it just shows up on your final bill! On top of that, they charge a concession fee (which no one could explain) of 28.68, which also is not mentioned until it shows up on your final bill! But wait, there's more! They tax all of this at 14.517%. So, our original quote of 125.00 a week (taxes and fees included) became 165.96 a week. If they had mentioned these fees to begin with, I would never have gone with this rip off company. Enterprise is so much better. The prices you see quoted for Enterprise are teh prices you actually pay. Unlike Advantage. False Advertising. Lying customer service reps (because they never mention these other fees). Horrible company. DO NOT RENT FROM ADVANTAGE RENT A CAR.