Arrived at the airport and decided to do the online check in as prompted from my text as it says,…read more "to save time". Took a picture of front and back of my license and added my home address. Check in complete- please proceed to the Hertz counter. When we arrived at the Hertz counter (which is the farthest one away in the garage ) the woman was rude. I politely said hello and my name, and she just snapped I need your license! I said I already did the online check in, she said again I need your license! Okay, no problem. She said I need a credit card for a $200.00 hold, put it in the machine. I did and she starts typing in the computer. She asks if I want the extra insurance and if I want to pre pay for gas - no thank you. She said your car is number 14 over there! I asked what kind of car I was given and she finally told me. No thank you, goodbye, nothing. The car was a 2024 Nissan Rogue and drove great with plenty of room. However, the car was completely out of windshield fluid and the front seats were all stained. You would think with a brand new car they would have it detailed to keep it looking good for customers. When we returned the car at the airport, I mentioned the windshield fluid and the man said yeah they are supposed to fill that up when they wash the car .... I now know why the reviews are so bad. Rude customer service and no one does their job. We usually use Enterprise when we rent a vehicle, but decided to give Hertz a try. Well, goodbye Hertz, we are returning to Enterprise!

Had reservation with Hertz/Dollar in Tulsa. Plane scheduled to land 7/14 at 12:35 am. It landed at…read more12:18 am. Went to the Hertz office and they were closed. Guess they close when they feel like it.

Jaycob took great care at both pickup and return. This site doesn't have the typical emeral aisle…read moreand executive self selection but the staff are always helpful. Their attitude makes the lack of that convenience far less of an issue. Thanks to them!

Possibly, no, definitely the worst national car location in the country. Constantly sold out of…read morecars, very very poor customer service, does not ever answer phone, and most importantly, half the cars have high mileage compared to other locations. Why does this matter? Because they dont take care of them. Never rented from this location that there wasn't something. Last time, it was that they didn't replace the tires on an suv, (definitely check the tires) and had a blowout. Not a fluke, just thousands of miles past their service life. Scary, but typical. But if you must book here, like me, do so very far in advance, because they don't have enough cars for the location.

Flew to Tulsa OK to spend time with a friend The rental car…read morecheck in and out with Enterprise was hands down fastest and easiest rental car I've ever had and I've tried them all!

Reserved a car for a 1 way(delivering to OKC). Arrived and was told that the only cars they allow…read moreto go 1 way is a minivan AND I would have to put down a $400 deposit! Umm, excuse me???? Nowhere in the reservation document does it say I can only get a minivan OR have to pay this outrageous deposit. There is LITERALLY 100 miles between Tulsa and Oklahoma City. What is this deposit for? I asked and was only told, if u wanted a car, I had to pay the deposit but that I would get it back after I returned the car. So again......if I'm getting the $ back, what charge me in the first place? What if my ccd didn't have enough $ available for this extra SURPRISE fee? I even googled: does Enterprise charge an extra deposit for 1 way rentals and it absolutely, 100% does not. So if you choose to rent from this company, pls be aware of last minute, sneaky additional fees. We will never rent from them again.

Jody L was amazing when we rented a car through budget last week! She made the fast break process…read moreso seamless! Would rent from budget again just to have Jody help us.

We rented a car from here through Costco's services. After having prepaid for a specific kind of…read morevehicle for a long road trip, they didn't have what we paid for and the vehicle needed an oil change less than two hours into the drive. We got an exchange along the route, used it for the rest of the trip, and delivered it back 3 hours before we needed to return it. The next morning, we received a charge not just for a late fee but for the entire rental all over again. After an hour and a half long call with customer service requesting a correction for the late fee as well as a refund for one of the total rental charges, we received another charge a day later without any specificity for what it was in reference to. In total, a rental that we prepaid less than $200 for has cost us more than $600 and we've yet to receive a refund. We won't be using Budget/Avis for a rental car again.

I picked the car up at the Tulsa Airport. I was supposed to get a fill size SUV, like a Jeep…read moreCherokee. They gave me a KIA. Drove to Checotah to visit family. I got a flat tire and noticed it had a plug in it, already, and the tread on the tire was worn almost off. Called to get roadside assistance number. I was told I would have to pay both the roadside assistance. The told me I would need to drive back to Tulsa to exchange vehicles. I just filled up the tire and took it to a local tire shop to fix it for $15 bucks. Customer service needs revamped.

I booked a compact car thru Priceline at Tulsa International Airport and paid for it. When I…read morearrived at the Payless counter before I stepped forward the girl said we have no cars for rent. We only have a 12-passenger van or an electric car that only goes 50 miles on a charge. We were traveling from Northern Oklahoma/Kansas State line area to Houston. Neither of these would good choices too much gas in a van and charging not possible every 50 miles. We asked how were we able to book the car if not available. She just kept saying this is what my manager said to tell customers. Everyone behind us was told the same thing. There were many cars in the garage, and I ask about that and was told they were for other customers even though it was 9 pm at night. Few flights arriving. Bottom line we did not get a car and neither did many others. Very poorly ran business. Will never try to rent from this company again.

Dollar Thrifty stands for exactly what you expect: Cheap and unreliable…read more The quality of service was utterly tragic.

You get what you pay for. It may be less expensive as other rental car companies, but it's furthest…read moreaway to get to after exiting the airport. Also, Google autofilled my wife's name on my reservation and it took a long time to fix on the phone with customer service.

I made a reservation on October 29th 2024 for a mid size vehicle. 2 hours before I arrived flying…read morein from out of state, I received a message from a employee's stating they don't have a vehicle for me to rent and said they are sold out and named other car rentals within the airport I could call. Are you kidding me. I returned the call and it appears it was an employees personal phone. I landed in Tulsa to see the rental counter empty and I asked another rental who said they all have been sold out for days due to a tourist convention. Thanks Alamo for causing my 80 year old mother and I stress. We had to uber 1.5 hours away due to your lack of efficiency and poor customer service. Horrible stay away from Alamo.

Debbie and Mason were very friendly, efficient, professional and helpful. Our Nissan Sentra had an…read moreair conditioner that was so cold you could keep ice in a frozen state! Best AC ever! We would here rent again just to experience those penguins! Brrrr. Check in and check out process was easy and hassle free(we booked online). Debbie explained everything to us in a concise manner. Mason checked us back in very quickly and was super pumped up to help us and be at work. Would highly recommend this location and their staff. It was a short walk from the terminal through the parking garage.

Rude and Racists we booked our vehicle in California so that when we got to Tulsa, all we have to…read moredo is confirm and get our vehicle. The white man at the counter was being very rude. I keep alluding to that his computer was freezing. We canceled the reservation walked across to enterprise and got a car less than five minutes

First off the white SUV I requested turned out to be a Black car/sedan wohich was hot in AZ…read more Second - Charges were not clear. I was charged double what I agreed to. No phone number on paperwork just online form for complaint. No answer in 2 weeks on a summary of charges request. Do to the the extra time and the efforts trying to get answers on charges, I wont use them again and will fight the bill.

Why can't I give these folks ZERO stars??…read more Booked a pre-paid rental online. Arrived 12/2/2013 10 minutes ahead of res. time. Took 10 minutes to get to the counter (this was fine), and gave my reservation number to the clerk. He was new and couldn't manage to get the contract to print. After 20 minutes of failed attempts the other clerk, Micheal, started to help. Micheal printed the contract, but it read $262.71 instead of just the $200 deposit. I explained that I gad already paid for the rental, and should only have to pay the deposit. He said, "This is how it always works." . By now a line is backing up. I repeatedly asked how much was being charged to my credit card at the counter, and Micheal only said "I already explained, and you didn't understand. I can't do anything more for you." He NEVER EVER Answered my question: "How much are you charging to my card?" There was no receipt or authorization that said the correct $200 amount. After Micheal had been helping for less than 10 minutes, he was clearly getting anxious about other customers in line, and told me "Look, there is nothing I can do for you, so I'm just going to cancel your reservation." I told him "OK, then refund my payment." He informed me that he couldn't do that since there was no manager there to ok it. So, he never answers my question about the charges to my card, threatens to cancel my prepaid and confirmed reservation without offering a refund, and then has the audacity to threaten to call airport security to remove me from the counter. I will point out that I never used any profanity, never made any insulting remarks (as he did repeatedly to me in public implying I couldn't afford the deposit, and couldn't understand his "explanation"), and never raised my voice. I had been waiting 40 minutes by now for a prepaid rental. I just signed everything he asked me to and left. When I reached my hotel, I went online to my CC site, and found that only the $200 haad been charged to my card. Why couldn't Micheal have just said "Your card is only being charged the $200."? That would have solved everything, and I had asked at least 4 times. The original trainee was unready to deal with a prepaid reservation, and Micheal was EXTREMELY RUDE and THREATENING within 10 minutes of stepping in to help. YOU GET ZERO STARS!!!!!!! I will NEVER under any circumstances use Advantage again, and I will relate this anecdote to as many people as possible. Beware people, the cheaper rates are there because without them they would have no customers at all.

This company comes up as the most inexpensive on Kayak and other websites. BEWARE! They charge…read moreyou an extra 96.00 just so they can have a booth at the airport BUT they do not tell you this; it just shows up on your final bill! On top of that, they charge a concession fee (which no one could explain) of 28.68, which also is not mentioned until it shows up on your final bill! But wait, there's more! They tax all of this at 14.517%. So, our original quote of 125.00 a week (taxes and fees included) became 165.96 a week. If they had mentioned these fees to begin with, I would never have gone with this rip off company. Enterprise is so much better. The prices you see quoted for Enterprise are teh prices you actually pay. Unlike Advantage. False Advertising. Lying customer service reps (because they never mention these other fees). Horrible company. DO NOT RENT FROM ADVANTAGE RENT A CAR.