Jody L was amazing when we rented a car through budget last week! She made the fast break process so seamless! Would rent from budget again just to have Jody help us. read more

We rented a car from here through Costco's services. After having prepaid for a specific kind of vehicle for a long road trip, they didn't have what we paid for and the vehicle needed an oil change less than two hours into the drive. We got an exchange along the route, used it for the rest of the trip, and delivered it back 3 hours before we needed to return it. The next morning, we received a charge not just for a late fee but for the entire rental all over again. After an hour and a half long call with customer service requesting a correction for the late fee as well as a refund for one of the total rental charges, we received another charge a day later without any specificity for what it was in reference to. In total, a rental that we prepaid less than $200 for has cost us more than $600 and we've yet to receive a refund. We won't be using Budget/Avis for a rental car again. read more

Reserved a compact car at Tulsa airport, months in advance, with many confirmations. But at the airport I had 2 choices: a minivan or an electric car, and a clerk with a terrible attitude. Clerk says they haven't had compact cars in years. Will an EV survive a 5 hour drive on back roads? Clerk doesn't know and doesn't seem to care. I can find charging stations online. I accepted the minivan, which is twice the size of any car I've driven in the last 30 years. And I expect it will use a lot more gas than the compact car I reserved . I chose budget because AARP members get a discount, but AARP should sever ties with companies that bait and switch. read more

For 750 bucks a week I would like a car with working mirrors and a computer system that wasn't screaming about seatbelts being unbuckled even when they are. Also what the heck is that smell. read more

Terrible customer service inside and outside the building. Ling waits and employees that could care less. go somewhere besides Budget and Avis. read more

just a heads up you guys suck. it said you were open til 1 am and I even out my flight details in and you were still closed when I arrived at 12:05. very disappointed I am having to stay at the airport til someone opens back up at 8an. I will never use Budget again. unbelieveable read more

My arrival on the last flight of the day was delayed by weather in Atlanta so when I got here at 12:15 AM, there was no one from Budget around. Nothing. Closed and secured. Another customer was much more frustrated as he was planning to start a long drive. What does he do now? I was able to take a taxi to the hotel ($25!) and then return with another taxi the next morning ($20!) to get my rental car. Definitely frustrating and an unneeded expense. In the morning, my car was ready and I was on my way in moments. I've not had a Toyota Prius before and while this one was pretty high mileage at 29000, it drove fine and got great mileage for the drive to Oklahoma City. I found this rental through Autoslash.com. If you're not using them, you should do so! [Review 17083 overall - 118 in Oklahoma - 599 of 2022.] read more

Budget - Budget with no one there at 12:17 am. - Car Rental Near Me - Tulsa, Oklahoma

Awful. They black balled me to all Avis and budget locations across the world. They didn't tell me why or give me a chance to dispute it. I was stuck in Europe with no car and had to pay 4x as much to rent from the only other company there or be left at the train station. No one has contacted me why I am blackballed. I thought everything was fine when i dropped car off. No call no email no chance to dispute. Now again my next trip is ruined. I have had to pay premium from elsewhere. Do not use read more

There's a lack of communication and consistency. Despite reserving a specific car and paying for it in advance they gave it to someone else and ended up with an electric vehicle that I did not want. Poor business. And the rental they gave me was dirty. read more

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I reserved a standard sedan and when I arrived to pick it up all they had left was electric vehicles. Then the electric vehicle I rented ended up having some malfunction and had to get roadside assistance. Tried calling the Budget number many times with no answer and no ability to leave a message. Went to exchange the car for a gas vehicle because THATS WHAT I ACTUALLY WANT and they only had two electric vehicles as the options. To me this is obvious but I'll state it here: Do not let someone reserve a vehicle if you're not actually reserving it for them. Shame on you all. It's bad business. I will not be using Budget again and will let my friends and family know to not use it as well. This has caused a waste of my time and money. I am very frustrated. read more

Slow as slow can be. Takes forever. Should have looked at yelp before booking with Budget thru Costco

No one ever answers the phone at the Tulsa Airport office---very poor customer service!!!

Customer service was great. Won't use them again based on the rental company. Could have saved over $100 using turo like we usually do. Not even including the $250 deposit they took. THEN they charged me for toll roads. $18 for $5 of toll road use. Definitely going back to using Turo. read more

I flew to Tulsa, OK on October 7th to plan my sister's funeral due to an unfortunate automobile accident. When I arrived at the Budget counter in the parking garage, I was given the keys to a filthy Mitsubishi Outlander that was covered in smashed bugs (all over the bumper, hood and front windshield to the point you could hardly see out the window). When I conducted a walk around inspection, I noted numerous scratches and dents. Then I opened the door to have a look at the condition of the inside of the vehicle. I was overwhelmed with a very powerful air freshener and the inside of the car was filthy! The odometer showed the mileage was almost at 40,000! I notified the attendant of the damages and he documented my receipt. When I asked for another vehicle because I would be transporting my family members to and from the airport to the funeral home, etc., he said there weren't any additional available at that time. When I picked up my brother from the airport two days later, he noticed the registration expired in March! I emailed Budget's customer service and told them about my bad experience and was offered a refund for the amount I spent at the car wash to have the vehicle cleaned. The auto attendant didn't generate a receipt. I personally had to clean all of the interior, windows and vacuum to make the car reasonably presentable. I will not be renting from Budget again. You should consider this review when deciding which rental company to rent from. read more

What a nightmare. Flew into Tulsa Airport on Friday at 7 pm. Reserved a car through Budget. Unfortunately, the rental car counters in the airport lobby were all vacant- so we followed the sign to the parking garage. Once we arrived we waited in line 30 minutes and only one person ahead of us had gotten their car. The clerk walked out a yelled at the garage attendant to bring her some cars. He nonchalantly got back in his car and drove off the other way. After a long day of travel, we decided to not be a participant in the Budget Dog and Pony show- so we called an Uber! Budget Tulsa is a poor excuse for a service oriented company! read more

Your times are incorrect. They close at 12:30 am. Cannot get in touch by phone & corporate will not update.

Customers need to be aware that Budget car rental has adopted a policy of automatically adding a fuel charge at the end of a rental, despite the fact that the vehicle was returned full of gas. They've attempted to gouge me on 3 consecutive rentals in the last few months, twice at the Fort Lauderdale airport and once at Raleigh-Durham. At Raleigh-Durham they tried to charge me over $100 for fuel even though I had topped it off just blocks from the airport. Beware of this company. Keep your gas receipt. Snap a photo of the dash showing both gas gauge and mileage. Do not trust them. read more

Good quick service. Only issue is that they pick your rental for you. They give you the key in the front desk. Other locations I've been to you always get the option of choosing. Not sure if this is just how Budget works but overall good rental. read more

Budget - Car Rental Near Me - Tulsa, Oklahoma

I've used Budget about 5 times in the last 2-3 years since we quit flying (due to poor customer service). No issues until this time when I wanted to make a slight modification in the pick up time and return it a day earlier - I asked for the same rate which would have been beneficial to the company since I had the vehicle a day less but they were charging me $60 more dollars. Budget is incapable of helping customers. Local agent won't answer phone, online agents speak poor English and can't do anything beyond what you can do online, Chat feature "hung-up" on me after initial response, and ticket filed with customer care was useless by referring me to the original phone process. Customer service is dead. I gave them a two instead of one since they at least provided poor service politely! read more

Drop off was supposed to be at Will Rogers from Tulsa, they put drop off at same location and wanted to charge me $300 to drop off at Will Rogers. I told them I can literally drop it off and rent another car for $30 and drive it to Will Rogers, their response was "that was my best option". I guess they can still afford to lose business in these times. Ended up saving $100 flying out of Tulsa from AA, thanks Budget. Good thing airlines started waiving change fees. read more

1 STAR IS GENEROOUS - SHOULD RANK AS -10 We have not been having a good experience with our rental car experience at. BUDGET Tulsa Airport or with BUDGET customer service....in general. Rented a luxury car for Thursday 5/7/2021 at Tulsa airport for graduation. I called 3 days ago because I was concerned that the desk would be closed when our plane came in at 10:30 pm. I was assured the customer service woman Would link the flight and that they would wait. Arrived at 10:30. No car, desk closed.customer service saw no record of flight linked Customer service could not help. The cab drivers laughed when I said we were told you would wait... Humiliating-no just gullible. Cost $50 to get to hotel. Called next am-no car available! Original reservation $218 for 2days. Could only give us a smaller car for $500+/day. On phone with customer service- After 45 minutes was offered a smaller car for ~180$/2 days. Then after more unhappiness-offered 40 credit. Still getting smaller car for twice the price if I wanted to get to graduation by 1pm. When credit card charged...charged 380..so charged for 2 days at 180/day? Or perhaps deposit?? Nothing on receipt. At this point I am not thinking we were charged correctly...guess I will follow credit card for a few days to see credits??? As of right now, waiting on hold for customer service. Copying and pasting above information to YELP and GOOGLE -not that it matters. JUST WANT TO ALERT TRAVELERS-BUDGET IS BAD-avoid and pay for HERTZ-they always make it right!!!! Day pretty much ruined. We were supposed to drive family to graduation in luxury car! Instead ...we are barely making it to graduation ourselves and everybody scrambled to get rides. Thanks Budget for a wonderful graduation day! read more

I rarely give reviews even with bad service, however, I be am still bothered by this since our trip in May for my fathers 90th birthday. The long line at this Budget I get, but only if they staffed accordingly...did not! Finally we rushed to get in the rental car as our entire family was waiting for us, only to have my 12 year old grandson show me a nice water tumbler left in the back seat with empty chip and cigarette pkgs. Our immediate concern was possible COVID contamination, my wife and grandkids, then performing a more detail check to find the car absolutely filthy inside and out. The inside wreaked with smoke. My wife couldn't handle it. I went to complain and get a different vehicle which of course took forever, and the employee acting like no big deal. I took multiple pics of the filthy car and wanted Budget to be aware of our experience so other customers would not have the same. I travel a lot for many years and never experienced this. Budgets complaint process is on-line allowing 1 pic to be sent. I received a robotic response and apology with attempt to protect their image and credibility. I then had multiple communication over many days not satisfied as when I asked about their thoughts On the pics, the associate responded' what pictures?' I finally asked to have this escalated up to a Director they said they would. I never rec'd a response. Says a lot about the organization from the top leadership down!!!! read more

I booked a car on Priceline to be picked up at Tulsa Airport. I waited in the cold (because they had the inside counter closed) for 5 people ahead of me only to be told they had no cars since I booked the same day. The same thing happened to the people in front of me. The man was so rude & made it look like it was our fault. Offered no help or suggestions. I will never book Budget again. read more

Budget, Avis, Payless merged into 1. I checkout inside the airport. Go outside to a 15 person line with 1 employee for all three companies to get a car. Poor process and procedure. It's Thanksgiving read more

Now that I read other reviews, I see that my experience with Budget is similar but not as bad as others. My reservation was for $199, car rental was $395, double the quoted rate. Budget put $595 on my credit card, then tried to put $1100 on the card the next day. Fortunately, the credit card company caught the fraud and canceled the card. When I called Budget, they claimed I did not return the car. The computer hangs up on you at the number given. I can only go as low as a 1 rating. Never ever do business with this company. They should be charged with fraud and made to close. read more

If I could give a zero rating, I would. Do not recommend. Their Tulsa based customer support specialists are liars. Refused to honor a refund based on extraordinary circumstances even though I was told they would. My company has been a regular customer of Budget and their affiliates. They will no longer get my business. read more

Very slow service, when anyone can be found at the counter who is willing to acknowledge your presence. When they are checking you in, they are very slow. Standard up-sell offers that every rental agency has to do. No, no, and no. Just give me my keys! I've been in line for 45 minutes! The car I rented was fine except the trunk would not close properly unless I really pushed down on it to ensure it latched. This is a problem if it doesn't latch properly, but looks like it did, then it flies open when you start to move. Grrr. It's cheaper, and it'll get the job done, but you'll be left with a sour taste in your mouth. Why do rental agencies in these smaller airports have such a hard time with customer service?! read more

"Bhueler...Bhueler...Anyone here?" Don't know why there is only one person working. Not very efficient. Budget seems to be working in conjunction with Avis, however there are 3 people over there with no customers and 1 person at Budget for 3 customers. Hmmm... Even the person at Budget was annoyed at the lack of response when she called in for help. Standard upsale you would get at any car rental, however the guy who is from Avis who finally came to help knew I was a little annoyed at the wait and didn't push too hard. Unfortunately the older couple a head of me seem to have chosen for all the extra because something catastrophic seems to always happen when you rent a car. At least the car we rented was okay. Needed fuel efficient car for business and got one. I'm glad I didn't have Julie S. experience. Hope she got her refund. Yikes! read more

Budget car rental at Tulsa Airport is as good as it gets!! Great customer service and wonderful experience (after being left stranded by Alamo despite multiple confirmations that Alamo would wait for our flight to arrive at midnight). Ed was wonderful at accommodating our frantic midnight request to find a rental car and was a calming presence. Brandy was friendly and helped us find our car in the parking garage. Ed and Brandy saved the day and saved our weekend trip to Oklahoma! 1000% recommend if you are flying in to the Tulsa Airport!! read more

After seeing the 5.0 Ford Mustang photo on their main page and noticing a 16 mpg rating under their "standard sport" rental I assumed that I was going to be receiving a Mustang GT for my rental car. What I got was an EcoBoost Mustang, one that had food crumbs and cigarette ashes around the center console and along the side of the driver seat. Obviously the car smelled like cigarettes when I entered it. I had just been flying for eight hours and despite my crushed expectations drove off in the renal anyway without complaining to the counter person. Two stars, not only because of the feeling of being falsely advertised to but because of the lack of cleanliness in the vehicle. Pick up was fast, and they offered me a free cookie or I would have rated one star. read more

Do Not Rent from here!!! My husband and I planned a trip for labor day weekend and had reserved a car for pickup on Friday via their website. We went that night to the Tulsa airport to try and pick up the rental and of course never being there before we were lost trying to find the Budget Rental Location within the airport. My husband had try calling the location, they picked up and immediately put my husband on hold, after about 30-45 mins he hung up and called them again. They picked up again and immediately put him on hold again. By this time we had already started walking around trying to find them. Eventually we found a security guard and asked him where Budget was located. He of course directed us the long way around. By this time we were both annoyed and pissed off. We finally found the Budget Rental counter. We figured FINALLY!! Boy was I wrong!! Got to the counter and spoke to the guy there and after a few minutes, he stated that the card I used to reserve the car was not good to check the car out, but it was good to check it in (if we miraculously were able to get a car). After going back and forth, he basically just stared at us and said there was nothing he could do. My husband immediately got on the phone and contacted corporate. Unfortunately the guy he spoke to stated that he couldn't do anything and insisted on telling my husband how he could have avoided the situation. After arguing with the guy and being told that a refund would be in place on Monday, we eventually got home. We waited a couple days knowing that Monday was Labor Day, but no luck. So we called corporate again and was able to speak to someone and was told that they had no call or anything showing that we called in. Of course we got mad. This time they stated they would note the account and cancel the reservation and then we received an email about 30 mins later stating there was a $50 cancellation fee for a $32 reservation. I'm guessing you know what happened next. We called them again and was told it would be waived. This time they told us the refund would also be 24-48 hrs before we would receive the refund. We are still waiting for that refund! I will NEVER go to this place again and will make sure that anyone I know will understand the frustration. Hopefully we will get our money back without anymore headache, but since we are still waiting for the refund... Who knows! All I have to say is, DON'T rent from this company and especially from this location if you don't have to. I only gave this place 1 star because I had to, otherwise I would leave it blank. Worse place ever! read more

These guys provide a good rate but then add on a bunch of fees. Charged for tolls that I never had!

Wish I could rate a zero! I was guaranteed by a live representative over the phone that a reservation was confirmed for my family and I when we arrived in Oklahoma. Also confirmed was the guarantee that my bank card would be accepted. Upon checkin a soft credit check was performed (not mentioned by phone rep) resulting in the associate telling me I would not be able to retrieve my reservation without a major credit card which I did not bring on my travels specifically because I was assured my bank card would be ok. We were directed to call customer care resulting in me demanding a refund which we hope to see in the next 24 hours. With absolutely no remorse from the company or any of its reps for leaving my young family and I stranded with our hotel an hour away and exhausted from a days travel we decided to go with another more considerate rental company who gladly accepted our form of payment and even upgraded us just because. We are extremely dissatisfied and will NEVER consider Budget again. read more

Apparently they made an error when quoting the rate for my reservation. At the time of pickup, my once $250 reservation escalated to an astounding $740! I'm sorry about their mistake, but reputable businesses take responsibility for their errors. read more

If I could give them zero stars, I would. This was the worst car rental experience that I've had, and I rent cars about 12 times a year. 1) The car reserved was not ready, for forty-five minutes. 2) I was charged for gas despite returning the car with a full tank. 3) I was charged for insurance, despite declining insurance. 4) Somehow, Budget managed to charge to the incorrect name and rate. When I managed to correct this, Budget would not correct any other issues. RUN AWAY. You'll be dealing with less sketchy people if you rent from an ex-con with bad credit. I am still dealing with my credit card company regarding Budget's fraud. read more

1st time traveling with a baby. had a long wait when I picked up car due to some error with the computer. Then I had to wait because they gave me a booster seat instead of a car seat for my 10 month old. Apparantly your time doesn't matter but their time does. 60 min. late to drop off dental and you are charged for an entire day... but they don't tell you when picking up or dropping off. It's a surprise on your credit card. Will stick with another rental company in the future. read more

Be careful with them about using the "key drop" option when returning your vehicle, and are not there to confirm everything. We had to use this option on a return due to our flight time, and left the vehicle with a full tank of gas (we filled up at the closest station about three miles away before drop off). It cost $15 for a half tank of gas. Surprise on us when we were charged an additional $52 for a gasoline service fee when we got home. I was unable to provide a receipt as the service station I used didn't have any paper in the pumps and the inside was closed. I am trying to obtain enough info from my bank to prove it to them, although I doubt it will work. I wouldn't even mind if they simply charged the going rate for gas in the area, but $52? That's flat out robbery. And on top of this they didn't even have the car I reserved when I got there, I had to settle for a gas guzzling Jeep. I will take my business elsewhere in the future. read more

Writing this for the Tulsa location, but policy is listed online and seems to be the same at all airport locations. I'm flying into Tulsa, OK for an unknown duration (family matters). Wanted to rent a car for the first few days, have no specific return time or return flight scheduled. Had almost completed online reservation, and thought I should check the 'rules and conditions', where I found the statement that all renters from an airport location must provide valid drivers license, valid credit card, and proof of return flight which is either a ticket; confirmed itinerary; or gate pass from rental airport. Thought this could be a government security policy, but I phoned Budget to double check on the rule and the person I spoke with told me he'd never heard of such a thing. I read the 'rule' to him directly from my screen (he asked 'Is that Budget.com?" of course, why else would I be calling you?), he checked with a supervisor who told him that location doesn't enforce that rule. So obviously this isn't a government thing, and if certain locations don't follow the rules printed on the site, why are the rules there in the first place? Plus what if I arrive in Tulsa, try to pick up my car and the Budget employee holds to the rule? I tell them the 'phone center' said it's OK? After years of renting from Budget (usually off-airport locations) the entire situation has turned me away from the company and I wonder if other car rental companies are now listing similar rules. read more

PLEASE READ REVIEWS!!!! First time in Tulsa and I chose budget because of their prices. I will be traveling to Tulsa every two weeks. I rented a car for one day and turned back in exactly at 4:41pm. As I pulled up one employee told me to pull up front. Another employee told me to leave keys in car and he would take care of everything. I thought that it was weird that they would not give me any confirmation so I took a picture of dash with miles on it. The picture has a time and date stamp. My charge should have been $55. I get a bill 7 days later for almost $300. I called "customer service" and the woman told me the first time I called that I was correct and the car was in the garage the entire time until it was checked out by another customer. I receive an email 5 days later and my claim was denied. I call back a second time and was told to email picture of dash with time and date, as well as boarding pass. I do just that and added my receipt that I received from the garage I picked my car back up in my home city that had a time and date stamp for that same day at just a little past 9pm. That got denied as well. I emailed one more time asking for this to get taken care of. Let's see if they really "appreciate" a customers business. read more