Reserved car with confirmation number and credit card on file. Went to the counter agent said "sorry we have no cars." I said I made a reservation weeks ago, checked in online. He said sorry we're short 23 cars. Unbelievable. They work with Hertz check in counter and they were just as incompetent. Avoid these guys at all cost if you have plans. I saw the reviews and rolled the dice, don't make the same mistake! read more

You get what you pay for. It may be less expensive as other rental car companies, but it's furthest away to get to after exiting the airport. Also, Google autofilled my wife's name on my reservation and it took a long time to fix on the phone with customer service. read more

OMG HORRIBLE, counter closed in terminal 2pm on a Saturday, redirects you to the the garage then redirects you to the Hertz booth, 13 people in line all pissed off.. I took an hour and 40 minutes to get our car....NEVER EVER WILL USE THRIFTY, DOLLAR OR HERTZ...Absolutely ridiculous, wake up corporate... read more

I should have known that the "managers special" was too good to be true! Rental went fine. Nissan Sentra. Got us from point A to point B. No issues, until two weeks after renting the car I get a letter in the mail (not an email, like every other piece of correspondence for this rental) stating that "11.67 gallons of gas were needed to refuel the vehicle" when it was serviced after my rental. I have the receipt that THEY GAVE ME saying "fuel 100% out fuel 100% in". I tried to call, but you can't talk to a human. I emailed the receipts to Thrifty (Hertz), and I am also sending copies of the receipts to Thrifty via USPS. I am also disputing the charge with my credit card company. I usually do not rent from Thrifty/Hertz, but I fell for the "Managers Special" on Travelocity. I will not make the mistake of renting from this company again. It's either corporate greed at it's worst, or completely incompetent staff. Either way DO NOT RENT FROM THIS COMPANY! read more

Thrifty Rent A Car - Thrifty telling me the gas tank was full! But still trying to charge me more than the rental for fuel! BUYER BEWARE!!!! - Car Rental Near Me - Tulsa, Oklahoma

NEVER rent from here! Total FRAUD. I'm lucky I noticed. First pic is my rental agreement with a rate of $43.83/day total of $239.08. Second pic is the receipt that was emailed to me (paper receipt was not even offered when the car was returned) with them attempting to charge $189/ day for a total of $1033.81. I called Tulsa Thrifty and spoke with the manager and was told his paperwork shows $189/day and there is nothing they can do. Was referred to corporate in what should have been operating hours but was told they were closed. Keep getting sent around in circles. I have reported the FRAUD to my credit card company and will NEVER rent from Thrifty again. Thank goodness I kept my paper rental agreement! read more

Thrifty Rent A Car - Original rental agreement - Car Rental Near Me - Tulsa, Oklahoma

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Our flight got in at 11pm so we stayed at the hotel right next to the airport and I got over to the car rental place a little before 8am to pick up the car. The pickup is outside and hertz, Alamo and thrifty are in the same booth. The guy in the booth is awesome! Helpful and explains everything even down to the prices of adding gas their or yourself. The whole process took 5 mins and although I had booked a car they were out and only had a truck but it's pretty nice. I researched everything before going so I already knew they only stay up to 10 mins after 9pm and i don't blame them. Who wants to work 3 hours of overtime waiting for one person to pick up a rental car. There were a few people who stayed at the hotel for the same reason (that the rental car places close at 9pm). Honestly it's the same process at every rental place within an airport. You get the keys and walk to the car. I don't think they deep clean the cars between each customer but it definitely wasn't dirty. These cars are in constant rotation at a busy airport. It's a rental not a new car so don't expect a luxurious Bentley. read more

Thrifty Rent A Car - Rental - Car Rental Near Me - Tulsa, Oklahoma

Sucks! They only have 1 worker every time! Slow lines, lack of vehicles regardless of registration, bad management, terrible customer service! This is a disgrace to the company, values, and just a joke! Do not go here! Do not book here! This will be a nightmare regardless of how much you plan ahead! read more

Wish I could give zero stars. Rented a car to me with windshield wipers that didn't work. I found out in a sudden downpour leaving me blinded on the freeway, a dangerous situation where I could have been seriously hurt or killed. Manager was nice enough about it and gave me a small credit but was hilariously explaining to me that their safety inspections are a short drive between parking garages and that if they don't notice it on that short drive they miss it. Sounds like a bad process implemented by the corporate office or that manager. Totally dismissive. Acted as though it was par for the course. No accountability whatsoever. A rental car company that doesn't bother to ensure you are safe shouldn't get your consideration for your business, period. read more

Zero Stars was not an option.. My sister and I were down to attend a funeral which was already a bummer, but we stopped off at Dollar/Thrifty Rent A Car, after a red eye flight, and had the most horrific experience possible to make matters worse. When we arrived at the counter, we were told that we didn't collect our paperwork at the rental counter and that they would, "make an exception for us this ONE time, but NEXT time we MUST go to the counter first...(as if this was our 10th time and not our FIRST)" in the most degrading and condescending way possible. I politely informed the rep that there were no signs other than the yellow signs that read "RENTAL CARS" on the walk way. He then told me that, "the signs CLEARLY say to get the paperwork first and they are located EVERYWHERE so I don't know how YOU missed it.." in the same rude and disrespectful fashion. He then repeated that he would make an exception for us, but his tone was speaking something other than his words were saying. I told him that he didn't have to be rude to us because we honestly didn't know the system, plus we were here for a funeral. He said I was being rude and that if we didn't like it, we could rent with another car rental company. He proceeded to say that he was going to cancel our reservation and that I needed to step away for the counter or he would call the police. I agreed to wait for the police because I couldn't believe I was being treated like this.. He also slammed the glass window closed in our face. When I asked to speak to the manager, he said HE was the manager (BRAD PAIRING). I later found out he is the General Manager (seriously??). After waiting for quite some time w/no police officer coming, we went back to the airport. I had already booked another vehicle with Alamo and was just going over to the Dollar/Thrifty counter as a courtesy. When I got to the counter to cancel my reservation, Tia told me that her manager called her and said that they would not be able to rent me a car because my card had declined...That's funny because I hadn't even given my card to him yet. What an injustice Brad Pairing is doing to your brand. I have NEVER in the 30+ years of customer service experienced or witnessed that sort of lack of professionalism and integrity. The sad part of it all was that some of his staff were standing there listening to this poor excuse of a manager talking disrespectfully to his customers. I mentioned it to Brad and the coworker, Joe, said that Brad was "handling this situation just fine." It's sickening to think that there are folks who would cherish and honor a position of power AND do a great job, but we have inconsiderate and irresponsible people blocking opportunities. Besides, I didn't realize that we were in an economic surplus that you could actually turn AWAY customers just because you are lazy. Throughout this entire situation, I never even raised my voice. We were simply tired and wanted to get the car to make it to my aunt's viewing at the mortuary. So sad... Alamo confirmed later that there were NO signs listing the car rental process or procedure ANYWHERE in the airport. She then, upgraded our vehicle to and SUV with no charge! God is STILL GOOD in every situation! read more

Did a short car rental from Thrifty at Fort Lauderdale, Florida. Appeared smooth but soon after I hit home two bills arrived in a row, each citing multiple petty toll charges but accompanied by a $15 admin fee for each toll. Totally $6.65 toll charges plus $90 admin fee. Turns out Florida now host many completely unmanned electronic toll locations. And a little Internet search reveals Thrifty is one of the two car rentals famous for charging exorbitant per-toll admin fees (the other is Dollar if you wonder. And interestingly, Thrifty is owned by Dollar Thrifty Automotive Group). Thrifty even used to charge $25 admin fee per toll. You guess why they are getting nicer. Filed a complaint via BBB for two requests: * Proof of toll charges. All I got was Thrifty's bills, no original proof of cashless tolls. * A reduction of the ridiculous admin fees. Turned out Thrifty did not budge at all. What still surprised me is Thrifty did not even provide original e-toll proof! They claimed I declined the e-toll coverage and provided a copy of signed rental agreement. But look at the contract, the cashless toll option is not in the list of what I declined at all, but in fine prints! DURING THE ENTIRE CAR RENTAL PROCESS NONE EVER REMINDED ME IN ANY WAY THE EXISTENCE OF E-TOLL IN FLORIDA AND ESPECIALLY HOW THRIFTY WILL HANDLE THE E-TOLL CHARGES! Yeah I should have read all the fine prints. This is a set-up and thief-like business practice! Beware if you still plan to deal with Thrifty! read more

Zero Zero Zero Just had the most appalling experience of my life. Booked a car on line via a special that offered the choice of a compact or midsize vehicle. The agent at the airport refused to honor the special-despite the fact that we explained that the compact car would not accommodate 3 car seats. We showed him our coupon-he said we could have a midsize if we paid extra. classic bait and switch. We asked to speak to the manager. I explained the situation and asked if she could help us. At no time did we raise our voices or use inappropriate language. The manager was extremely rude-stated the special was manager's choice, she was the manager and her choice was to put us in the compact. I was shocked by her manner and tone-and politely told her so. She hung up on me. Unfortunately they had already run our card. We asked that she appear in person to speak to us. She was exceptionally rude. As we spoke to her we turned and she had called in the airport police. I have traveled everywhere-never ever been treated with such rudeness. As soon as the police appeared she ripped our contract out of my daughter's hand and said, "I'm not renting to you at all. Leave." I then asked for a receipt showing that our charges had been reversed. She refused to give us one. The officers tried to force us to leave with no receipt. Of course we refused. Finally one of the officers went to the counter and asked the "manager" (Jenny) to give us a receipt. She scribbled void across our contract without reversing the charges. Appalling! Welcome to Tulsa, OK. DO NOT RENT FROM THESE PEOPLE. As we stood in line, two other travelers were complaining that their "specials" were not honored as well. WOW read more

I love the service at Thrifty, the agent was quick in explaining their rates and gave me the best possible rate. I am definatley going back there to get a rental. read more

They left me stranded. DO NOT, DO NOT, DO NOT, RENT FROM THRIFTY IF YOU ARE COMING IN LATE INTO ANY AIRPORT, ANYWHERE. Many locations close at midnight or before and if you aren't there, they are GONE!!!!!! I called to notify the corporate office (Hertz) and pretty much got the "sucks to be you" response. Wow. I had a 2 hour drive with a business meeting in the morning. Again...if there is a remote chance you are coming in late, find a different car company. This comment, by the way, is from one of their Blue Chip Members that rents from them almost monthly. Yikes. read more

Nakita tried to upgrade my son in law, who had never rented a car before, by altering his confirmed AMEX Travel reservation from a $432 two week rental to a total out the door of $1884! Then, when the amount was declined as the card that he was using was over the limit, but would easily handled the lessor, original charge, she said that the card had been declined, and the reservation thereby lost. I spoke with AMEX, as I am the primary card holder, 30 years with AMEX, as this card was under my main account, and the fraud department indicated that this type of extortion type tactic is common during the busy rush hour holiday season, and particularly if someone appears as if they have never rented a car before, both of these the case in this instance. I spoke with Nakita directly and she stated that my son in law had added the insurance coverage, (not needed with AMEX), gas, upgraded his car, etc. He did none of those things as it would have, and did, compromise his original reservation, which in and of itself makes no sense; a reservation number is still in the computer! She lied, simple, and tried to cheat my young son in law out of his hard earned money! Saw the Platinum Card, younger renter, and, well, why not try to do him! She upgraded without permission, thereby, so she says, losing the reservation, which makes no sense if you have a reservation number, it would not default if the card was declined, i.e., what if you had another card to put it on? This is an old bait and switch tactic;simple. I have used Thrifty, Hertz and Dollar in the past, and given that are all affiliated with the same firm, and given her attitude, her bait and switch tactics, et al, I wouldn't put a nickle in ANY of their pockets anymore. The Federal Trade Commission is my next contact due to the seemingly monopoly power that these firms in collusion wield in this, and likely other small airport communities. Pay Less Car Rental took car of my son in law, great price, free upgrade, professionally, and the attendant there stated that he didn't see how Nakita could possibly run that large of a total up for a two week sedan rental! Mike, Tulsa Airport Pay Less, is the guy to see to rent a car when in the area. I dare these folks at Thrifty to challenge this as I have a copy of the attempted over the limit charge of $1884 from AMEX! Sedan for $1884 for two weeks? Really? Thrifty, shame on you! Happy Holidays to all of you who have taken the time to read this. No wonder all of the other ratings are 1 star read more

Signage and service here is terrible. Signs directed me to ground transportation into a garage then didn't say where each company was. Having walked the entire length of the garage, I was directed back inside to a rental car counter. The airport is almost empty at 8AM, but the line is 7 deep with no one staffing the Thrifty counter read more

I would never rent from this company again- anywhere. First they didn't mention that their drop off location was not at the airport. Second, I incurred a toll charge and they charged me a $25 fee for incurring the toll charge, with no opportunity to just pay the toll. Horrible service. read more

I called in to make changes to my reservation. I was transferred three times before someone was actually able to assist me. I wanted to shorten the length of my reservation by a day and a half, but was going to be charged $100 more. That is a 50% increase for a shorter reservation, and no options were offered to keep my business. read more

Thrifty stranded my 2 year old daughter and I in the middle of the night as our plane was delayed and they were closed when we arrived in Tulsa. It was a very stressful and distressing situation. We had to pay for a hotel instead of being able to drive home. The next morning, I politely asked if there was anything they could do to make up for the money spent and the stress of the situation. I was told no no and pretty much "hell no" by Tia at the counter. It was seriously the rudest and most outrageously horrible I have ever been treated as a customer. The least they could've done was spoken kindly to myself and my daughter. And maybe an upgrade would be in order? They would not let me speak to a manager until I asked for Tia's last name. I almost wish I didn't speak to the manager, Brad Perring as he began yelling at us and my daughter started crying. They gave us the worst car possible with no cruise control or power anything. I think they all need a class on customer service and empathy. read more

Just wanted to say that the owner Alex H. privately messaged me and will not help me or make the wrong right, in fact I can't even get her to respond to me anymore- our conversation is below and it has been over a week and she refuses to help me or at least explain company policy in a way that is applicable to my case. I don't see how all of my issues are summed up/disregarded because I am under 25 but I have been evaded/avoided. My last message sums up my issues with this company perfectly and she has nothing to say back bc she knows that they are in the wrong. $131.19 is worth more to this company then return business or loyal customers.- -------------------- Alex H. Owner One week ago Block & Report Owner Mari, Thank you for taking the time to provide us with feedback on your recent rental. We are sorry to hear about the additional charges you have incurred and apologize for any inconvenience. If you would like to speak with customer service to answer any questions you may have with our policies, please contact our team at yelp@dtag.com. Thank you. ------------------ Mari L. One week ago Alex, I already have contacted your customer service team and they were unfriendly, un-apologetic, and un-willing to right the wrongs that have been done. After that I asked for a managers email address and received Rhonda Brook's contact info- Ronda.Brook@dtag.com. She did not even bother responding to my message so if you really want to help you could honor the quote that I still have in my inbox of what was promised to me. You all stole $131.19 from me, yes I had the choice to purchase the rental or not, but like I've mentioned before I was either going to loose money here or loose it in the hotels/vacation plans I already set up/paid for. I was hoping that I could talk to someone who would understand that what happened was wrong and then proceed to make the situation right. ------------------- Alex H. Owner One week ago Block & Report Owner Mari, We can understand your frustration and we are sorry to hear that you were not contacted again by our customer service team. Unfortunately, we are unable to credit the additional fees you incurred back to you as our underage fee policy is stated in our Terms & Conditions. However, we appreciate your feedback on our rental process for underage Blue Chip members as we are always looking for ways to improve our business. -AH ---------------------------- Mari L. One week ago Alex, I understand your policy, but I think you are missing my point. I signed up to be a blue chip member, and when I did, I gave you all of my information off of my drivers licence. So when I got my quote from your website and your "under 25" charge was not on it, I assumed you did not have an under 25 policy. Your company should have all charges included on a quote that I even paid for online right there when I got it. Your company deceived me and then proceeded to change your word (my promised quote) because you knew that if I needed the car I would pay your excess fees (this is not to mention the airport fee that I know you all know about as well). Now you all are saying its my fault for not knowing about something that was not presented to meet the time of purchase. If this is common knowledge why would your system not include it in my quote even after knowing my age. PLUS my passenger was over 25, so if I would have known about your bs fee I would have had HIM MAKE THE RESERVATIONS. When I got to the front desk that day I was told even if I had him come in and set up a new reservation the pricing that you gave me would not be honored. Don't worry I totally understand how your company lacks integrity in their business practices, for such a big company you would think that a measly $131 would be worth the return business, but since you are not willing to help and I've been treated like shit AND was given a dirty nasty vehicle, I will not be coming back. I travel all the time so this is a HUGE mistake on your end. read more

Thrifty has a TERRIBLE policy to charge $15 for every toll charge you don't pay. If you don't know that ahead of time, you end up paying a $105 fee for the $11 of tolls incurred driving in Dallas, where there is no chance to pay cash. I think that "it's in the contract" is an awful excuse for having such an abusive "fee". Other rental companies don't have such outrageous fees. Rent somewhere else. read more

Despite the issue, Thrifty referred us to another Rental Agency who had the car needed for our vacation avoiding a disaster. Recieved the reimbursement 3 days ago. Took a long time for the reimbursement but they are A-OK. read more

Not a good experience. Rental car wasn't cleaned prior to me picking it up. No attendant was in the garage to assist. I was given the key at the counter and had to find the car it belonged to. Seats, tires and windows were dirty. Dent in passenger side. Arm rest on drivers side was broken. No cruise control...which we discovered when we were already on the road to Chicago. This would've been a deal breaker had we known ahead of time. I was misled over the phone and charged more than expected. Then after returning the rental car as clean as it was (or cleaner) than we found it, my credit card was charged a $75 cleaning fee, which I'm now disputing. Will not use Thrifty at the Tulsa airport again. read more

I rented from the "Thrifty" location at the Tulsa Airport on January 4, 2016. As I was asking what vehicles were available as I refuse to drive a Toyota, I was offered a small SUV. At NO TIME was I informed this was an additional upgrade vehicle class, especially since the SUV class I was upgraded to was actually cheaper to reserve then the full size sedan class I had reserved to begin with. Never again will I rent from Thrifty, Dollar, or their now parent company Hertz. read more

Have used Thrifty occasionally since the 80's, usually up front and good service. This time, meeting friends and adding one driver to rental, was terribly disappointed. At check in, was busy conversing with friends, did not notice the desk person downgraded me from a confirmed Ford Fusion to a Ford Fiesta, did not notice until checking out car. We fit, so decided not to complain. Friend drove around Tulsa for week end, Should have been forwarned when rear brake squeaked riding in back seat. Uneventful drives 10 miles to Owasso for week end with friend driving. When I drove Monday 100 miles to Pittsburg, Ks., was very unnerving at expressway speeds. Tires very noisy, whoma whoma whoma, like tires ready separate and throw tread, bent rims, bad wheel bearings, or transmission ready to shell out. In addition, Tach and Speedometer Screech, screech, screech in resonance with tires, kept my fingers crossed on expressway. Called on arrival, was told replacement car would have to come from Tulsa or Springfield, MO., and if nothing found wrong, would have to pay for Tow. Declined obvious scare tactic, tolerate jerking, bucking transmission shifts and had unnerving drive back to Tulsa, keeping speed down to 60 for less noise. Bottom line, if you are flying into Tulsa and have booked with Thrifty, keep a sharp eye and make sure they give you the car confirmed, and do not, repeat DO NOT accept a Babycrap metallic Green Ford Fiesta. Be aware that the fine print may state you, the renter, will have to pay for a tow back to the Airport if the car breaks down, even if you have not abused or hot rodded (if that's possible with a Fiesta) it around town. Also be aware, if you are in an accident, your insurance may pay for repair, but will not cover days the car is in the shop, and you will be billed for all those days they cannot rent the car, guess they need to collect as much as they can to support the CEO bonuses. read more