Flew to Tulsa OK to spend time with a friend The rental car…read morecheck in and out with Enterprise was hands down fastest and easiest rental car I've ever had and I've tried them all!

Reserved a car for a 1 way(delivering to OKC). Arrived and was told that the only cars they allow…read moreto go 1 way is a minivan AND I would have to put down a $400 deposit! Umm, excuse me???? Nowhere in the reservation document does it say I can only get a minivan OR have to pay this outrageous deposit. There is LITERALLY 100 miles between Tulsa and Oklahoma City. What is this deposit for? I asked and was only told, if u wanted a car, I had to pay the deposit but that I would get it back after I returned the car. So again......if I'm getting the $ back, what charge me in the first place? What if my ccd didn't have enough $ available for this extra SURPRISE fee? I even googled: does Enterprise charge an extra deposit for 1 way rentals and it absolutely, 100% does not. So if you choose to rent from this company, pls be aware of last minute, sneaky additional fees. We will never rent from them again.

Best truck rental in green country! Always fast and courteous service with a smile…read more Last weekend was my third and best rental yet, a 16' Penske with a liftgate. I returned with 5 minutes left with half a tank of diesel prepared to pay the penalty rate because the closest 3 QuikTrips either did not have diesel or the diesel pumps were broken. He graciously sent me back out to a known good QuikTrip and saved me over $70 without penalizing my lateness. I won't go anywhere else for my next rental!!!

Absolutely do not use, blamed us for a sagging door, was absolutely not our fault it wasn't even…read morechecked before we took it, never made contact with us decided to charge our account $150.00 more.

four days before my trip I received an email that they were ready for me to come to Dallas and were…read morelooking forward to seeing me. Three hours later on the same day I received an email saying that my car had been overbooked and my reservation was being canceled. I had booked my reservation over one month in advance however. When I did get hold of customer service they were defensive and had no explanation other than to tell me that they no longer had something available and they had given me 4 days notice which was acceptable time for me to find a replacement. Obviously they had not consulted me about my own calendar before making this assumption.

I will never, ever use these people again. At first I was so excited that I found a car rental…read moreplace that would take my pre-paid debit card with the verification that I could provide. The rental went off without any snags, I even got upgraded for free. However, it has been nothing but a nightmare since I returned the car. I put down a deposit - like you do - and I got a receipt that it was returned to me. I have not seen a penny of that returned deposit, every time I call customer service and reach someone I get the run around. No one is owning up to whether or not they fully processed the refund, and while I was informed it would be up to 28 days before I got it back, it has now been a month and almost a week and I still have not seen that deposit money returned. The guy who answers for their customer service sounds like he's tweaking on something, and he acts like it also. Getting you into a car is hassle free, getting you back the money you rightfully deserve because you followed every rule and returned the car completely in tact - a nightmare.

I rented a car from Enterprise in December. Yesterday I received a letter from Enterprise stating…read morethey paid a $30 parking ticket on my behalf (with a $10 service charge) that was issued in Charletsville VA, while I had their car. The letter from Enterprise had no contact information other than "Customer Service" at the bottom and a local Tulsa return address on the envelope. I physically went to the address. There is no one you can speak to directly at Enterprise Customer Service but I was provided with a phone number. Prior to contacting Enterprise about this matter I contacted the police department that Enterprise stating had issue the ticket supplying the date and time of said ticket. The Officer I spoke with assured me they had no ticket on record. In this case I have been told the charges were refunded (no documentation of the fact as yet). When I was given the excuse this was probably mis-entered data I presented the question how a parking ticket never issued to any car happened to be paid by Enterprise then charged to my card? It seems this is manufactured data not mis-entered. My concern is for other customers of Enterprise that experienced similar charges and either don't catch them or because no contact information is provided with the notice of charges, have no way to dispute the charges.

I don't usually leave negative reviews, but in this case I feel it's warranted…read more First, I made my reservation through a third-party booking platform, not directly with Avis or Budget. When I arrived at the Broken Arrow location, the employee at the counter greeted me with a negative attitude. There was no welcome or professional customer service. She immediately told me that "last-minute reservations are having problems," but never explained what those problems were. Another employee then assisted me and informed me that the only vehicle available was a 5-passenger SUV, even though I had reserved a 7-passenger vehicle. I was also told that the insurance I had purchased through the third-party booking platform would not be accepted, and that I would have to pay more than $300 in additional charges to rent the vehicle. I asked if I could speak with the manager, but I was told the manager was not at the location and that even if they were, they would tell me the same thing and would not be able to help. I completely understand that every business is in business to make a profit. However, speaking negatively about third-party companies that partner with your business and leaving customers with no reasonable solution is not the level of professionalism I expect. More importantly, customer service should always be a priority. Employees who interact with customers represent the company, and a respectful, helpful attitude can make all the difference. As customers, we pay for a service and expect to be treated with courtesy and professionalism. Without customers, no business can succeed. If you're reading this review, I recommend confirming all the details of your reservation directly with this location before arriving to avoid the frustrating experience that I had.

Customer service. Unable to rent car overbooked what they had, very rude and hostile towards my…read morewife. No notice given about not having inventory, lack of compassion about wasting time and money to get there to try and pick up a vehicle. Don't bother with this place

Jaycob took great care at both pickup and return. This site doesn't have the typical emeral aisle…read moreand executive self selection but the staff are always helpful. Their attitude makes the lack of that convenience far less of an issue. Thanks to them!

Possibly, no, definitely the worst national car location in the country. Constantly sold out of…read morecars, very very poor customer service, does not ever answer phone, and most importantly, half the cars have high mileage compared to other locations. Why does this matter? Because they dont take care of them. Never rented from this location that there wasn't something. Last time, it was that they didn't replace the tires on an suv, (definitely check the tires) and had a blowout. Not a fluke, just thousands of miles past their service life. Scary, but typical. But if you must book here, like me, do so very far in advance, because they don't have enough cars for the location.

Very friendly professional people but the car was sucks. Super hard water. Water spots every where…read more The Manager first told me I could run it thru again like that would remove the hard water. After seeing me type this up he offered my money back till I told him I payed with a card. He then offered a free wash, like I was coming back. Very professional people very bad car wash. Need a water softener.

This is an automated car wash that has attendants during normal business hours. I purchased the…read morebest car wash they offered which was $14. Some of the others in town are $15 and above so I thought I found a good bargain. Also for this being a newly built carwash I thought the price was resonable. So to the attendants. The two on duty when I came through did an excellent job on the windshield and side windows. They were out to find the dirty spots and get them cleaned up. I was rather impressed with their dedication. Overall my car came out pretty darn clean and I am satisfied. After going through the jet engines for dryers I hit up the free vacuums offered. For a small automatic in East Tulsa this is a great find. I will be back.

After going to Avis with a rental and then they said they couldn't find it that we needed to go…read moresomewhere else we happen to come across enterprise which got us a car the same day and they were so friendly and helpful. I definitely recommend going here first before anywhere else!

Gave me a piece of junk. Nowhere comparable to my wrecked vehicle that wasn't my fault. They lied…read moreto me telling me I'd have something by 2pm.

I do not recommend this place. Went there with a friend last Saturday. The lady was not friendly…read moreand did not empathize at all with my friend who has had RA for a long time and would like to get a light foldable scooter (which apparently does not exist)...

I've worked with this company more than one and feel very secure that they know what they're doing…read more They do have a lot to offer as well.