Stay away. Our Insurance agent set up a car with them weeks ago. When I called for a pick up they…read moresaid they had no cars available till next week. I had a claim and reservation made weeks ago. I will have no car due to someone running into our car. Thanks a lot for the great CS, said no one ever for this location. Go somewhere else.

TJ is the best! I will not use any other enterprise other than this location. Anytime I need to…read morepick up one, I drive 35 mins away to this Broken Aarow location. TJ and his crew are the absolute best in the business!

Best truck rental in green country! Always fast and courteous service with a smile…read more Last weekend was my third and best rental yet, a 16' Penske with a liftgate. I returned with 5 minutes left with half a tank of diesel prepared to pay the penalty rate because the closest 3 QuikTrips either did not have diesel or the diesel pumps were broken. He graciously sent me back out to a known good QuikTrip and saved me over $70 without penalizing my lateness. I won't go anywhere else for my next rental!!!

Absolutely do not use, blamed us for a sagging door, was absolutely not our fault it wasn't even…read morechecked before we took it, never made contact with us decided to charge our account $150.00 more.

AWFUL customer service from Enterprise on Mingo! Michael, the manager at the Tulsa Mingo location,…read moreand his helper Lee, have cost Enterprise another customer, maybe more with this accurate review. A reservation had been made during a lengthy call with a foreign located call center on a Wednesday. Michael from Enterprise on Mingo calls four days later on a Saturday morning at 11:30 ( 30 minutes prior to branch locations closing) to inform me I would need to make another reservation somewhere else because the body shop doing repairs, about 5 miles from Mingo, was outside of his "service" area. Michael and Lee offered no further assistance. The call center reservation was a waste of time. Michael on Mingo should have contacted me much earlier! Customer service is an abstract concept at this location. FWIW, I'll be sharing this experience with my insurance and the body shop.

Awful customer service went to pick up my car just for them to say there was a miscommunication and…read morethey no longer have it. Go to a different location don't waste your time

My mom needed a way to bring her 40 lb power wheelchair (Pride jazzy carbon) in and out of her car…read moreeasily, without having to rely on having somebody else with her. We initially tried to have a local shop look into the Speedy Lift (which we saw online), but they didn't think it work based on their past experience with installs of this product on Tesla Model X. My husband found YouTube videos by Mobility One showing the exact solution that we needed (Speedy Lift by Adapt Solutions & the Asento seat lift). He reached out to William to get more information, and I must say that this process went very smoothly. We are in CA, William is in Oklahoma. We shipped the car to him, and he was able to complete the install in less than a week. It took longer to ship the car than to get William's part done! We loved the product, and William and his team are professional, skilled, and easy to communicate with. Also, my mom also is super impressed with how easy the lift is to use, and she is thankful that she can now have more autonomy when going out and doing her errands. I highly recommend going to Mobility One for ADA accessibility needs, whether it is for the same product or another, he will get the job done and help you find a solution that works for you.

William at Mobility One has helped me out numerous times on different vehicles and always have…read morereceived quality work and great customer service. Even with accessibility parts or vehicles that he has not had much experience in, he takes his time to do it right without making you pay for extra time. I would recommend Mobility One to anyone needing their services.

Scheduled a rental ahead of time for an upcoming trip. I rented an SUV and the representative tried…read moreto give me a Toyota Corolla. I purchased the toll tracker to avoid extra fees and just received a charge on my credit card for a toll. I called the customer service number and was told the tracker did not cover toll fees and was for the purpose of me paying extra fees. This makes no sense to me nor was it explained at the time of the rental. I do not recommend this particular Enterprise company and would not rent from them again.

Our original rental was through Alamo which was closed so were sent to Enterprise. Leonard over at…read moreEnterprise was super helpful and super friendly. thanks!

Arrived at the airport and decided to do the online check in as prompted from my text as it says,…read more "to save time". Took a picture of front and back of my license and added my home address. Check in complete- please proceed to the Hertz counter. When we arrived at the Hertz counter (which is the farthest one away in the garage ) the woman was rude. I politely said hello and my name, and she just snapped I need your license! I said I already did the online check in, she said again I need your license! Okay, no problem. She said I need a credit card for a $200.00 hold, put it in the machine. I did and she starts typing in the computer. She asks if I want the extra insurance and if I want to pre pay for gas - no thank you. She said your car is number 14 over there! I asked what kind of car I was given and she finally told me. No thank you, goodbye, nothing. The car was a 2024 Nissan Rogue and drove great with plenty of room. However, the car was completely out of windshield fluid and the front seats were all stained. You would think with a brand new car they would have it detailed to keep it looking good for customers. When we returned the car at the airport, I mentioned the windshield fluid and the man said yeah they are supposed to fill that up when they wash the car .... I now know why the reviews are so bad. Rude customer service and no one does their job. We usually use Enterprise when we rent a vehicle, but decided to give Hertz a try. Well, goodbye Hertz, we are returning to Enterprise!

BEWARE, my husband and I reserved a mid size car, however, upon arrival there about 10 people…read morecomplaining and waiting on cars. They were all told it would be a 30 minute wait which turned out to be 90 minutes. It was totally ridiculous. The clerk claimed that due to Labor Day holiday they were extremely busy. Labor Day comes once a year and that will never change! Why wouldn't they be proactive and anticipate being busy! We spent an hour waiting for our luggage and hour and a half waiting for a rental car. We will never rent a car from Hertz in Tulsa again! This has been so frustrating! If I could give them ZERO stars I would! I forgot to add, that they only had 1 elderly employee working, so you can imagine how long the line was!

four days before my trip I received an email that they were ready for me to come to Dallas and were…read morelooking forward to seeing me. Three hours later on the same day I received an email saying that my car had been overbooked and my reservation was being canceled. I had booked my reservation over one month in advance however. When I did get hold of customer service they were defensive and had no explanation other than to tell me that they no longer had something available and they had given me 4 days notice which was acceptable time for me to find a replacement. Obviously they had not consulted me about my own calendar before making this assumption.

I will never, ever use these people again. At first I was so excited that I found a car rental…read moreplace that would take my pre-paid debit card with the verification that I could provide. The rental went off without any snags, I even got upgraded for free. However, it has been nothing but a nightmare since I returned the car. I put down a deposit - like you do - and I got a receipt that it was returned to me. I have not seen a penny of that returned deposit, every time I call customer service and reach someone I get the run around. No one is owning up to whether or not they fully processed the refund, and while I was informed it would be up to 28 days before I got it back, it has now been a month and almost a week and I still have not seen that deposit money returned. The guy who answers for their customer service sounds like he's tweaking on something, and he acts like it also. Getting you into a car is hassle free, getting you back the money you rightfully deserve because you followed every rule and returned the car completely in tact - a nightmare.

Picked up the car in OKC. Returned it here in Tulsa. I cannot remember the name of the woman who…read morehelped me on July 8th at around 1 PM, but she was the kindest, sweetest person. I am happy that she was there to check my car I'm. Next trip, I will pick up and return to this location.

They have no rental cars at all. I booked online the night before came the morning of to pick up my…read morecar as it said it was ready. I got there and then they said they had no cars that are rental request was sent way too late which it was sent in by 6 o'clock, which isn't too late, so they couldn't accommodate us and told us to go somewhere else.!! the man there was very rude and when I called customer service, they said they couldn't help me because the man had already canceled our reservation and that there was no way that they could help us and couldn't answer any of my questions I had about why it was canceled why they couldn't accommodate us with a rental car definitely will never come back here!