Stay away. Our Insurance agent set up a car with them weeks ago. When I called for a pick up they said they had no cars available till next week. I had a claim and reservation made weeks ago. I will have no car due to someone running into our car. Thanks a lot for the great CS, said no one ever for this location. Go somewhere else. read more

TJ is the best! I will not use any other enterprise other than this location. Anytime I need to pick up one, I drive 35 mins away to this Broken Aarow location. TJ and his crew are the absolute best in the business! read more

Although the group running the Mingo version of Enterprise rental--are all quite polite --and try to accommodate the person--the overall experience is very difficult. When you call to book a time--I was unable on 2 separate occasions to understand the person who taking the order. You just have to muddle through and hope it will get done. Once at the location--they know who you are but getting a car when you come depends on if they have a car available--and you have to just wait-and hope. If you need a mid size car and they only have large jeeps-then you will have to take a car that is not suitable. So-I assume they have a small inventory and they have to try to manage to get cars even if and when they have no idea if enough are available. All in all--getting a rental car there was very challenging. read more

The staff at Enterprise at 81s and aspen are awesome! Manager Lara Thomas was professional and went out of her way to make sure our trip went off without a hitch! Hailey DeFontes was great and quick on check in. Will definitely use this location for future rentals! read more

I needed to book a car last minute. I knew this might be a problem but after 2 other calls with a no cars, Enterprise told me that had one at the 1185 S Aspen location in Broken Arrow, OK. On booking I was told it would be about 45 minutes which was fine, just happy to have a car. I got dropped off only to be told by the team on site that they didn't have any cars and wouldn't for a couple of days. I was upset and let them know it, who wouldn't be. I asked them what they could do to fix this and the answer at first was nothing, the other location in town had no cars either. I inquired about the airport. He called and was able to get one there. I asked about a ride or a pick up since I had been dropped off there with intention of having a car. The anwer was NO, sorry. While waiting I called one of the locations that I had tried earlier with no inventory. They were able to set a pick up for the next day. A little more inconvenient for me but at least they didn't book a rental they don't have just for me to show up and not have a car. This just like the Jerry Seinfeld episode where he had a rental reservation and they didn't have the car when he got there. In fact, I think it was an Enterprise. Jerry's line "that's the whole point of a reservation, getting a car. Anyone can take a reservation, actually having the car is the important part." I will never use Enterprise again, I would rather ride a bike. There should be a zero star option. read more

I had an automobile accident, & I had rental insurance, with my nsurance company & it's with Enterprise Rental. I required special needs in a Rental. I need handicap accessories, like gas & brakes hand control & a steering knobs on the steering wheel. I told them that I didn't want a van or SUV/ATV, that I needed a 2dr Sedan a large car. So When I rent to pock up the rental, what they had was a Chevy SUV 4de, & it was a small car., I wasn't able to transfer into the vehicle or out of it, without help & it was small. So after about a week or less, I called & said that I needed to get a different car, & once again I told them I needed a 2dr full Suze car, the lady on the phone seemed to be on the same page. So I go to exchange the vehicles, & this time I received a Nissan Aultima & a 4dr. So the car is a little easier to transfer into, but once again I'm unable to do my transfers myself, still needed help. So I kept it, but I xmcalked to exchange for a different more accessible vehicle. I again said I needed a 2dr full size & this time on the phone the assistant said he couldn't guarantee a 2dr. This all took place during Xmas & New Year, so I wasn't able to exchange it. So for 30 plus days of rental, I had to cancel all my Dr's app & really wasn't able to use the vehicle for much of anything, my daughter used it 1 or 2 times, to get some groceries. I also wanted to say, I just picked it up in Broken Arrow, Okla. @ the Aspen location, since I'm a handicap, all of my dealings was with a 1-800 branch that handled the things that I needed, plus on both cars the steering wheel knobs came loose. Allow me to express how important this knobs is for some of us, & when it comes loose, it can be a very dangerous situation. Luckily I'm no stranger to issues such as this. All I can say is put them on a little more tighter, & if you're only going to go so far, then at least add a wrench with the car so we can retighten when it's starting to come loose. As for those who assisted me at the Broken Arrow Aspen location, they were all great & very helpful. Some thing else that I feel will be unfair, is after the duration of the insurance coverage, then I'm responsible for the extended period, & I've had to keep it longer than I needed to, because on returning it, I wasn't able to get a friend to set aside what they were to do, so they can go with me & help me in & out of the vehicle. read more

Employee Gave our car away to a family member.Before we could even go pick it up, then tried to give us something that wouldn't even accommodate me as a 6'7" person. They had to send us to another location to pick up a vehicle that barely accommodates. Been planning and reserved the car way in advance and now they got my once a year vacay started off bad. Thanks for that unwanted stress. read more

When you're in need of a rental, this is the place to go! The staff are super friendly, and the cars are very clean. Enjoyed the Infinity Q60 they gave me! read more

Broken Arrow location sucks. I have read a lot of reviews about this location and I have the same experience. My car was totaled and the persons Farmers Insurance sent me here. No cars even tho they say to be here at 10:30 etc. no idea what I'm talking about. Etc etc. I'm not wasting my time or yours with the details but this location sucks as do the employees. Even with confirmation emails they just stand there and drool on their keyboard. read more

Enterprise Rent-A-Car - Car Rental Near Me - Broken Arrow, Oklahoma

was in need of a car and they said they had one got there and there wasn't a car a customer turned in one and they couldn't rent it because the tag weas expired i had to uber to get there and then had to uber to the airport to get one i will never use the broken arrow site again plus several cars with problems it just was a horrible experience read more

I just went in to make a reservation and the guy at the desk was very rude and acted like I was bothering him. I tried to call the number but it won't give me a direct line. read more

We have made reservations on 2 separate occasions. First time they called right when we were to pick up and said no cars. Drove by lot and plenty of cars. 2nd time we were about to pick it up and they said we had called and changed our reservation to the following day. We had not. We had the email confirmation with dates confirmed. They said nothing was available. Drove by lot and plenty of cars. Called the following day and they said "your reservation was for yesterday or today? So it seems they knew our reservation was for the prior day yet they claimed we had changed it. read more

I have been a loyal customer for over 10 years to the other broken arrow location. Unfortunately, it has closed now. This location needs some lessons in customer service. I reserved a standard size suv( thier website states that is a ford edge or similar) what I was given to rent was a compact suv a Ford escape. When I asked fir something larger, they told me I had to call around to other locations MYSELF to see if there was anything else available. Not once was I offered a decrease in prise for the decrease in vehicle room. Then I find out after multiple calls to multiple locations that I will be charged additional fees to change vehicles if I find one because it will not originate from same state and the poor company will have to drive it back to the other state that it was rented from. Seriously, you should have given me the right car in the first place!!!! read more

I never leave remarks or reviews but feel I must im this case due to how disrespected I feel after dealing with Enterprise... I'll spare the very long story I now have of incompetence and absolutely zero follow up that I have dealt with now for over a week and just hit some bullet points.. Wrecked my car, insurance uses Enterprise, tried to make several appointments through the reservations line only to show up and have no vehicle available. Local vendors would blame reservations line, while reservation line would provide confirmation numbers that were unable to be referenced in future calls. spoke to no less than 10 agents and made roughly 12 calls to try and get a car, and have been unsuccessful. Paid full price on my own with budget for a weeks rental out of frustration. Finally tried to get a car through enterprise to save money again, and again, reservations made an appt for me, only for when I called to cerify appt at the local site to not be able to find it.. I got frustrated and felt little confidence and told my story to the agent Taylor, who seemed unfazed, except when I used a curse word he finally reacted. He set me yet another new appt, and I asked for email or text confirmation, which he said he couldnt provide, very weird... all he had was yet another reservation number. I was called back a few minutes later by presumably the supervisor whom I believe introduced himself as Chris, he wasnt calling to apologize for my experience, but to tell me due to my disrespect to Taylor they wouldnt be renting me a vehicle and I could continue calling around for a reservation if one of the other branches would rent to me.. I felt like I was getting a joke played on me, at the sheer neglect of any sort of customer service provided was shocking. I questioned how they were even in business with the combo or cs and complete negligence displayed in general. He didnt care, and I said I would be writing a reciew which I never do, asked for his name again, and he hung up on me.. I am a business owner of a succesful travel business and am kind, courteous, and a good tipper.. Im just baffled at how terrible this experience has been... I would be beyond embarrassed to work for Enterprise in a senior leadership role. read more

I really enjoy renting from this location. I travel often and rent cars all over the country and this is my favorite Enterprise branch. The folks here are always helpful. My only complaint is turnover. People rarely stay in a branch for more than 6 months but Enterprise always seems to recruit quality talent so the service has ben top notch and very responsive. read more

Reservation online doesnt mention they are going to require a $200 deposit also, So when i get there my credit card is being charged $435 and its only a limit of $300 ended up having to use my bank card overdraft protection. Then when i return it im now told that the refund wont be credited for 3 days. Need to specify things up front had i know about the $200 additional or the 3 day hold on the refund i would of gone about renting a different way. Or not rented here. Not the staffs fault they were very nice. read more

Great value. Nice, new, clean car loaded. RubyLee Wright was great. She was very efficient and helpful. I needed to extend the rental length and had no problems doing so. read more

THIS PLACE IS A FUCKING SCAM!! AVOID AT ALL COST! My little brother got rear ended causing his car on our insurance policy to be a total loss. The lady's insurance of who hit him covered the loss and offered a rental car for this place for 10 fays while we got him a new car. We got a 2019 Toyota camry hybrid as a rental with some previous damages already (which they said was small enough not to document). This being my first time having a rental car thought all was good until i try to return the car a day earlier since we were able to get out situation settle and the car was not needed anymore. When we tried to return the vehicle, the mannager tells me and my fiance about a dent on the beam in between the dashboard and driver side. This is impossible as the vehicle has been in our garage whenever its not with me at work. The manager and guy who gave us the car basically said go fuck yourself and that they're going to file a damage claim with our insurance for the dent because i signed papers when i got there car that there was no damage. read more

A convenient location, knowledgeable staff, and folks committed to making my experience efficient. The Enterprise crew was prompt and courteous with my shuttle services, able and patient in explaining all the details of my rental arrangement, and concerned with my overall satisfaction. I appreciated the options available through vehicle selection. Although they were largely selected for my needs by my insurance company in this case, they showed dedication to keeping me as a customer. They probably will. read more

I have used this location several times for car rentals and have always been satisfied. The staff really is great, knowledgeable, and friendly. I am giving 4 stars because the staff and location makes this place great. But I wasn't happy with this last rental car. I rented it when the winter storm hit in NE Oklahoma and was driving to Dallas. About 30 miles into my drive I used my windshield wipers and the passenger side one was faulty and there wasn't any windshield wiper fluid, which was desperately needed after driving behind a semi. I ended up having to pull over at a gas station and buy my own wiper fluid and fill it up myself. Not much fun when its freezing cold and the snow is coming down. But other than that one mishap the car was great. I will go back but next time have the fluids checked before I leave. read more