Arrived at the airport and decided to do the online check in as prompted from my text as it says,…read more "to save time". Took a picture of front and back of my license and added my home address. Check in complete- please proceed to the Hertz counter. When we arrived at the Hertz counter (which is the farthest one away in the garage ) the woman was rude. I politely said hello and my name, and she just snapped I need your license! I said I already did the online check in, she said again I need your license! Okay, no problem. She said I need a credit card for a $200.00 hold, put it in the machine. I did and she starts typing in the computer. She asks if I want the extra insurance and if I want to pre pay for gas - no thank you. She said your car is number 14 over there! I asked what kind of car I was given and she finally told me. No thank you, goodbye, nothing. The car was a 2024 Nissan Rogue and drove great with plenty of room. However, the car was completely out of windshield fluid and the front seats were all stained. You would think with a brand new car they would have it detailed to keep it looking good for customers. When we returned the car at the airport, I mentioned the windshield fluid and the man said yeah they are supposed to fill that up when they wash the car .... I now know why the reviews are so bad. Rude customer service and no one does their job. We usually use Enterprise when we rent a vehicle, but decided to give Hertz a try. Well, goodbye Hertz, we are returning to Enterprise!

BEWARE, my husband and I reserved a mid size car, however, upon arrival there about 10 people…read morecomplaining and waiting on cars. They were all told it would be a 30 minute wait which turned out to be 90 minutes. It was totally ridiculous. The clerk claimed that due to Labor Day holiday they were extremely busy. Labor Day comes once a year and that will never change! Why wouldn't they be proactive and anticipate being busy! We spent an hour waiting for our luggage and hour and a half waiting for a rental car. We will never rent a car from Hertz in Tulsa again! This has been so frustrating! If I could give them ZERO stars I would! I forgot to add, that they only had 1 elderly employee working, so you can imagine how long the line was!

The service here is pretty decent. It wasn't too complicated to rent a car. All of the cars are…read morehigh quality with clean interior. No car was previously damage as far as I can see. There are variety of cars that you can choose from. All of the models are pretty decent and up to date. Would recommend this place if you need to rent a car . They were really nice during my return also. They didn't give me a late charge and worked with me to refill my gas before hand! Thanks again! I used Priceline!

Just a shit show of an office. I got off the plane and did electronic check in. Waited for luggage,…read moreordered an Uber because the 2228 E11th Street office doesn't have pick up service and drove over to the office only to find out my car wasn't ready. Waited forever for the car because they washed it but it was still dirty. They left all storage doors open to the glove box and console and they gave it to me with no fuel.

Jaycob took great care at both pickup and return. This site doesn't have the typical emeral aisle…read moreand executive self selection but the staff are always helpful. Their attitude makes the lack of that convenience far less of an issue. Thanks to them!

Possibly, no, definitely the worst national car location in the country. Constantly sold out of…read morecars, very very poor customer service, does not ever answer phone, and most importantly, half the cars have high mileage compared to other locations. Why does this matter? Because they dont take care of them. Never rented from this location that there wasn't something. Last time, it was that they didn't replace the tires on an suv, (definitely check the tires) and had a blowout. Not a fluke, just thousands of miles past their service life. Scary, but typical. But if you must book here, like me, do so very far in advance, because they don't have enough cars for the location.

After going to Avis with a rental and then they said they couldn't find it that we needed to go…read moresomewhere else we happen to come across enterprise which got us a car the same day and they were so friendly and helpful. I definitely recommend going here first before anywhere else!

Gave me a piece of junk. Nowhere comparable to my wrecked vehicle that wasn't my fault. They lied…read moreto me telling me I'd have something by 2pm.

Scheduled a rental ahead of time for an upcoming trip. I rented an SUV and the representative tried…read moreto give me a Toyota Corolla. I purchased the toll tracker to avoid extra fees and just received a charge on my credit card for a toll. I called the customer service number and was told the tracker did not cover toll fees and was for the purpose of me paying extra fees. This makes no sense to me nor was it explained at the time of the rental. I do not recommend this particular Enterprise company and would not rent from them again.

Our original rental was through Alamo which was closed so were sent to Enterprise. Leonard over at…read moreEnterprise was super helpful and super friendly. thanks!

Okay. I rented from here because I really needed a car, despite the reviews, and I'm glad I did. I…read morehad originally rented my car for 1 day but had to extend it due to bad news from the mechanic. They made extending the time super easy but when I got my bill, it was much higher than what was quoted over the phone. I expressed to the Manager my concerns and the went right to work, looking for what might have caused the mis charge. They saw that the system had an error in my return date, due to the extension, and re issued me a new total that was even less then before! Now the good part. I left my Costa sunglasses in the car. A $240 gift from my mother was left in a compartment when the car was returned. I filled out a 'lost and found' slip online and was told that the car was already out for another rental. Bummed I just hoped for the best. A week later I get an email saying that the car was returned but no sunglasses. TODAY I get a call saying that they did a detail clean and found them!!!! I am so happy that they were returned to me. Thank you Avis at TUL!!!

I purchased a rental car from the Avis at Tulsa Airport online paid for rental for 3 days. When I…read morewent to pick it up the lady told me they do not accept debit cards as I was using my chime debit card. The money had already been taken out of my account and everything then they tell me this upon picking up the car. I asked why would they let me pay for it and take the money out and then tell me this when I go pick it up?! She told me they might at one of the other occasions but not this one. Mind you I done spent half a day trying to find this place inside tulsa airport only to be told I can't. I done paid for it and lost a day of rental so far because the other locations are closed! The lady's attitude also was not very good! I will try again tomorrow at the other locations but I am very very aggravated! I will never use Avis again and will pass this along yo everyone i know. Why ya gonna let me use my card to pay then tell me o cant use my card to pick it up!! Is beyond me! ​

Best truck rental in green country! Always fast and courteous service with a smile…read more Last weekend was my third and best rental yet, a 16' Penske with a liftgate. I returned with 5 minutes left with half a tank of diesel prepared to pay the penalty rate because the closest 3 QuikTrips either did not have diesel or the diesel pumps were broken. He graciously sent me back out to a known good QuikTrip and saved me over $70 without penalizing my lateness. I won't go anywhere else for my next rental!!!

Absolutely do not use, blamed us for a sagging door, was absolutely not our fault it wasn't even…read morechecked before we took it, never made contact with us decided to charge our account $150.00 more.

Driver side windshield wiper moves to the left and gets stuck on highway they test in service bay…read moreand says nothing wrong didn't check to see if loose or anything and if there is will have to take it elsewhere to fix, plus wouldn't wash with rain guards that's been on since I bought it so they won't be getting any future business period!

HAd an amazing experience. I did not want a car off the lot. I wanted a very specific car with…read morespecific color and options. Robert Blocker was the only saleman in 7 dealers I talked to that was willing to take the time to find exactly what I wanted and made sure it was speced out with every option I asked for and none of the ones I was unwilling to pay for. I had to wait 2 months for the car to get shipped over from JApan, but Robert stayed in touch with me weekly to let me know of any progress, And then when it arrived the pretty much gave me the price I was looking for, got me a better financing package than I was able to get myself in 2 months of applying, and matched the cash offer I had from CarMax on my trade in. This is my first car purchase in my 60 years that I walked away feeling good about the transaction. Not a single regret. Thanks for all your help Robert.

Words cannot express how bad Hertz has become. I requested a vehicle to be picked up at 9:00am so…read moreI took Lyft service to this rental location on Memorial from downtown Tulsa. When I arrived I was told they didn't have a vehicle for me because they were out of cars, but there appeared to be plenty of vehicles parked in front of their office. and they would call if a vehicle becomes available. I was also told the vehicles go to customers who book first for that day, which I never heard heard of that before. Anyways, I called their 800 number and the agent told me there was vehicles available at the Peoria Ave location so I took a Lyft to that location only to be told that location only rents to people who are sent by the insurance companies. I tried calling that store before going over to the Peoria location but nobody there answers the phone. So, I figure I'd trust the customer service agent and go down there. Of course, it was a wasted trip and money going out there. I ended up spending nearly 70.00 using Lyft service going to these locations and back to downtown. Needless to say it was a stressful morning. Thank you Hertz for the memorable experience.

There needs to be an option for negative stars! The absolute worst experience ever! Through the…read morecourse of the day I was put on hold and hung up on four times. To actually talk to anyone I had to drive up there. The lady managing the place is an absolute Cunt and should be fired the way she treats people! Different story from every single employee I talk to. Avoid this place at all cost!

After dealing with another rental car company and getting the shaft supreme, I was so happy that…read morethis place took such good care of me. The folks working there were incredible. They were polite, kind, professional, knowledgeable, and great communicators. I think I spent maybe five minutes there before I was driving away. No hassles upon the return of the car either.

ILLEGAL ACTIVITY: On 9/28 around 1744CT I call Hertz (918) 742-3453 Peoria location to let the…read morestaff know I was returning a 2022 Red Chevy Equinox because I had a plane to catch; spoke to a lady and was told no problem just drop keys in drop box and she'll close the ticket out for 9/28 in the morning. Around 1805 I park next to Roundhouse Consignments, locked the 2022 Red Chevy Equinox at the 4945 S Peoria Ave location, walked up to Hertzdoor and dropped off the keys in the drop box. I left to catch a flight to WA state. 9/29 around 0844PST I called Hertz (918) 742-3453 staff to confirm the car was returned, ticket was closed and I complained about car not being cleaned when I got it because my son found a cigar underneath the driver seat. The lady confirmed the ticket was closed and said there were no problems. No charges were to be placed because it was through my insurance. On 10/6 I received a charge from Hertz. I called the Peoria branch and spoke to Sandy she stated the car was returned 10/4 by Dropbox; I told her I dropped it off 09/28 and her staff confirmed the ticket closed 9/29; she stated she would investigate and get back with me by 1300CT 10/7. However, no one called; I called but was told she was out of the office. I called the District Manager Jennifer in the Memorial branch 10/10 and she stated according to GPS the car was never at the location on Peoria on 9/28. I filed a police report. On 10/13, A branch Manager told Detective Shaw the vehicle was at the Tulsa Peoria location on 09/28. I still haven't received my money back and apologies for charges/my time. DO NOT TRUST HERTZ!