Picked up the car in OKC. Returned it here in Tulsa. I cannot remember the name of the woman who…read morehelped me on July 8th at around 1 PM, but she was the kindest, sweetest person. I am happy that she was there to check my car I'm. Next trip, I will pick up and return to this location.

They have no rental cars at all. I booked online the night before came the morning of to pick up my…read morecar as it said it was ready. I got there and then they said they had no cars that are rental request was sent way too late which it was sent in by 6 o'clock, which isn't too late, so they couldn't accommodate us and told us to go somewhere else.!! the man there was very rude and when I called customer service, they said they couldn't help me because the man had already canceled our reservation and that there was no way that they could help us and couldn't answer any of my questions I had about why it was canceled why they couldn't accommodate us with a rental car definitely will never come back here!

The guys and girls at this location are great. The manager, Andrew, is professional and always goes…read moreout of his way to make sure his customers are taken care of.

From the owner: Need a rental car in Tulsa, OK? Enterprise Rent-A-Car is Here For It. Whether your car is in the…read moreshop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Tulsa East 51st Street location today.

four days before my trip I received an email that they were ready for me to come to Dallas and were…read morelooking forward to seeing me. Three hours later on the same day I received an email saying that my car had been overbooked and my reservation was being canceled. I had booked my reservation over one month in advance however. When I did get hold of customer service they were defensive and had no explanation other than to tell me that they no longer had something available and they had given me 4 days notice which was acceptable time for me to find a replacement. Obviously they had not consulted me about my own calendar before making this assumption.

I will never, ever use these people again. At first I was so excited that I found a car rental…read moreplace that would take my pre-paid debit card with the verification that I could provide. The rental went off without any snags, I even got upgraded for free. However, it has been nothing but a nightmare since I returned the car. I put down a deposit - like you do - and I got a receipt that it was returned to me. I have not seen a penny of that returned deposit, every time I call customer service and reach someone I get the run around. No one is owning up to whether or not they fully processed the refund, and while I was informed it would be up to 28 days before I got it back, it has now been a month and almost a week and I still have not seen that deposit money returned. The guy who answers for their customer service sounds like he's tweaking on something, and he acts like it also. Getting you into a car is hassle free, getting you back the money you rightfully deserve because you followed every rule and returned the car completely in tact - a nightmare.

I mean, reading the yelp reviews for this place sucks, but my family and I went to check it out…read morelast minute since Enterprise was being a pain in the butt, and when I tell you the service was quick and easy and smooth sailing? I MEAN IT. We were looking for a van or a big sized SUV for an 14 hours road trip to and from, and we took a jeep but ended up realizing it wasn't in our favor with its size. We had a lot of luggage. Luckily, someone dropped off their bigger SUV and Mark, the employee, made the process of switching the car so easy. That man knows how to do his job, NO BS! And honestly, it's way cheaper than Enterprise. Any questions we asked Mark he had no hesitation to answer, even if he was busy. Every time we went in to bother him with a question he didn't even say a word. I usually never write reviews like this, but this place is overlooked. Instead of wasting money at enterprise get you a car from Budget instead. Mark is a great employee from what I've seen. We were in such a time crunch and this saved our butts. Absolutely renting another car from Budget.

If I could give zero stars, I would. My recent experience at this location was absolutely…read moreunacceptable. MARK, the employee I dealt with, called 45 minutes before our scheduled pickup to inform us that our vehicle wouldn't be ready for two hours past our contracted time. There was no apology, no sense of urgency, and certainly no solution offered. When we asked if there was a vehicle available at another location, his "solution" was to send us to the airport branch, which was 10 miles farther and would have cost us $175 more... a price increase for their mistake. When we reminded him that this was not what we agreed to, he refused to help, wouldn't connect us with anyone who could, and made it abundantly clear that keeping a customer satisfied simply wasn't a priority. MARK's attitude was dismissive, unhelpful, and downright unprofessional. He showed no accountability for the company's failure to honor a confirmed reservation. In a business where reliability and customer service are everything, this experience with MARK was a total embarrassment. If you value your time, money, or sanity, take your business elsewhere. There are plenty of rental companies that understand what "customer service" actually means, this one (and MARK) clearly does not. And yes, I capitalized his name throughout this entire review to make sure people avoid him at all costs

Our visit was great! Everytime we go to Chicago, we always come here to snag a rental for a great…read morerate. This visit was special. We reserved a standard full size car but we were upgraded to a luxury vehicle!!! This Audi Q3 was a dream! It was like driving on ice! The upgrade was at no extra cost and it sure surely took us for a surprise. Ian was working the lot that morning and he was incredible! He took great care of us and answered all of our questions and showed us the specs of the car. Thank you!

AWFUL customer service from Enterprise on Mingo! Michael, the manager at the Tulsa Mingo location,…read moreand his helper Lee, have cost Enterprise another customer, maybe more with this accurate review. A reservation had been made during a lengthy call with a foreign located call center on a Wednesday. Michael from Enterprise on Mingo calls four days later on a Saturday morning at 11:30 ( 30 minutes prior to branch locations closing) to inform me I would need to make another reservation somewhere else because the body shop doing repairs, about 5 miles from Mingo, was outside of his "service" area. Michael and Lee offered no further assistance. The call center reservation was a waste of time. Michael on Mingo should have contacted me much earlier! Customer service is an abstract concept at this location. FWIW, I'll be sharing this experience with my insurance and the body shop.

Although the group running the Mingo version of Enterprise rental--are all quite polite --and try…read moreto accommodate the person--the overall experience is very difficult. When you call to book a time--I was unable on 2 separate occasions to understand the person who taking the order. You just have to muddle through and hope it will get done. Once at the location--they know who you are but getting a car when you come depends on if they have a car available--and you have to just wait-and hope. If you need a mid size car and they only have large jeeps-then you will have to take a car that is not suitable. So-I assume they have a small inventory and they have to try to manage to get cars even if and when they have no idea if enough are available. All in all--getting a rental car there was very challenging.

Stay away. Our Insurance agent set up a car with them weeks ago. When I called for a pick up they…read moresaid they had no cars available till next week. I had a claim and reservation made weeks ago. I will have no car due to someone running into our car. Thanks a lot for the great CS, said no one ever for this location. Go somewhere else.

I rented a car from fort wayne in in August of 2015 and drove to South Dakota . When I got there I…read morenoticed a low front tire . I called Avis and they said they would send a repair man out to check it, when he got there all he could do was put on a spare. Since i was 1200 miles from home a donut spare would not get me home. The service man said he could follow me to a tire repair shop. When i got there they put car on rack and said tire had a bulge on inside of tire and should not be driven, they also said none could have seen this unless it was removed or on hoist. the tire place put on the spare for no charge . I called Avis again and they told me I would have to take car to nearest avis rental agency for another vehicle. I said why dint they tell me that first time i called , they said they only tell you that if you ask. I said well that is a nice way to do Business. They said that is corporate policy. Then at airport they gave me another car to finish trip. 11-17-15 3 months after rental I get a charge on my debit card for 87.17 for roadside assistance . I called Avis they said i did not have roadside assistance insurance. I said 3 months is long time to wait to charge me for something that did not help me nor did i need if they had told me in first place to take car to nearest rental for replacement. I then contacted bob for help after a couple rebuttal Avis said they would reimburse me for the $87.17 within 48 Business hours . To this date it has not been reimbursed to me . I will be copy pasting bob complaint.Consumer's Desired Resolution: DesiredSettlementID: Billing AdjustmentI am requesting a full refund of $87.17. BBB Processing 11/23/2015 web BBB Complaint Received by BBB 11/23/2015 Otto BBB Forward to Another BBB - OTTO 11/23/2015 mad EMAIL Inform Consumer Case Transferred to Another BBB 11/23/2015 Otto EMAIL Inform other BBB Case Transferred 11/23/2015 Otto BBB Case Closed as TRANSFERRED to another BBB 11/23/2015 BBB BBB Complaint Received by BBB 11/24/2015 Adry BBB Complaint Validated by BBB Operator 11/24/2015 Otto EMAIL Send Acknowledgement to Consumer 11/24/2015 Otto EMAIL Inform Business of Complaint 12/03/2015 WEB BBB RECEIVE BUSINESS RESPONSE : Avis services and checks each vehicle prior to the vehicle being rented. These checks are performed by Avis' certified mechanics. Avis has determined that damage to the tire occurred during your use. Avis respectfully declines your request for additional refunds. Avis has closed this file. 12/03/2015 Adry EMAIL Forward Business response to Consumer 12/05/2015 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.) I would like to see the details of how tires are checked because unless tire was taken off of car it damage would not have been seen. the damage was on the inside of the tire and could not be unless it was on a car lift . 12/07/2015 Adry EMAIL Forward Consumer Rebuttal to Business 12/11/2015 WEB BBB RECEIVED BUSINESS' REBUTTAL RESPONSE : I am reversing the $87.17 charge related to Emergency Roadside Service. The funds will be credited to your account within 48 business hours. I apologize for any difficulties you may have experienced during your rental. We hope you continue to choose Avis Budget as your rental car company of choice and we value you as a customer. 12/11/2015 Adry EMAIL Send Business' Rebuttal Response-New Offer 12/14/2015 WEB BBB CONSUMER SATISFIED- WITH LETTER : (The consumer indicated he/she ACCEPTED the response from the business.) 12/15/2015 OttO EMAIL Inform Business - Case Closed RESOLVED 12/15/2015 OttO BBB Case Closed RESOLVED 12/21/2015 Adry BBB ReOpen the Complaint 12/21/2015 Adry BBB RECEIVED CONSUMER REBUTTAL : I am still waiting for the money to be deposited as agreed to 12/11/2015 Received Business' Rebuttal Response I am reversing the $87.17 charge related to Emergency Roadside Service. The funds will be credited to your account within 48 business hours. I apologize for any difficulties you may have experienced during your rental. We hope you continue to choose Avis Budget as your rental car company of choice and we value you as a customer. 12/21/2015 Adry EMAIL Forward Consumer Rebuttal to Business 01/04/2016 OttO BBB No Response from Business re: Consumer Rebuttal 01/04/2016 Adry EMAIL Forward Consumer Rebuttal to Business 01/12/2016 OttO BBB No Response from Business re: Consumer Rebuttal

I needed to rent a car for a medical emergency in Oklahoma. I booked Avis through Costco travel. I…read moreexplained that there may be a need to return the car at another airport in Oklahoma and told was told to inquire at the airport when I picked up the car. I tried to ask the agent about the return policy and the cost if I needed to return to another location. I was dismissed and made a call to Avis to explain and was directed to ask again when I dropped the car off. No one had an answer for me. I was charged $100 more than the agreement even though I retuned the car 4 days earlier. I understand the policy regarding one way rentals, however, the fact the NO ONE I spoke with even attempted to answer my questions about the process, or even offered a simple condolence for my recent loss. It really isn't about the money that upsets me, but the lack of professionalism, basic customer service and human kindness. I will not be using Avis again for my rental needs.

This 5 star review is for Amanda, not hertz. There were zero cars available even though everyone…read morewho was sitting in the lobby had reservations that went through, this is something corporate needs to change. Amanda however did an amazing job handling a very stressful situation and ended up getting me a car and making things work. She was very professional and deserves to be recognized.

I would give them zero stars if i could. Needed a rental while my vehicle is in the shop. Called…read morehertz and reserved a full size car to pick up at 3pm, which was great cause I needed to pick up my 14 yr daughter at 4pm. Arranged a ride from work to hertz, about 12 miles. Only to be told upon arrival at 3 pm that they have no cars available. None, not even an economy. No trucks or vans, nothing. but I'm standing there with a conformation number on a print out from the email they sent an hour and a half earlier. Then at 3:28pm I got a reminder to pick up my rental. ARRRR! I ask you, HOW THE HECK do you get away with that kind of customer service? DO BETTER!!!