Great service from start to finish! They offer fair repair prices, great deals on rentals, and…read moreexcellent options for new and used accessible vans. I've taken advantage of every service. I rented a wheelchair accessible van when my van was in the shop, had several repairs made on my van's ramp, controller and Easy Lock mechanism and now I'm buying a new van from Mobility One. They truly go above and beyond to make sure their customers are taken care of and satisfied. Highly recommend!

Awesome group of people, friendly, knowledgeable and very professional! I highly recommend them to…read moreanyone that needs modifications to their vehicle!

AWFUL customer service from Enterprise on Mingo! Michael, the manager at the Tulsa Mingo location,…read moreand his helper Lee, have cost Enterprise another customer, maybe more with this accurate review. A reservation had been made during a lengthy call with a foreign located call center on a Wednesday. Michael from Enterprise on Mingo calls four days later on a Saturday morning at 11:30 ( 30 minutes prior to branch locations closing) to inform me I would need to make another reservation somewhere else because the body shop doing repairs, about 5 miles from Mingo, was outside of his "service" area. Michael and Lee offered no further assistance. The call center reservation was a waste of time. Michael on Mingo should have contacted me much earlier! Customer service is an abstract concept at this location. FWIW, I'll be sharing this experience with my insurance and the body shop.

Our visit was great! Everytime we go to Chicago, we always come here to snag a rental for a great…read morerate. This visit was special. We reserved a standard full size car but we were upgraded to a luxury vehicle!!! This Audi Q3 was a dream! It was like driving on ice! The upgrade was at no extra cost and it sure surely took us for a surprise. Ian was working the lot that morning and he was incredible! He took great care of us and answered all of our questions and showed us the specs of the car. Thank you!

Flew to Tulsa OK to spend time with a friend The rental car…read morecheck in and out with Enterprise was hands down fastest and easiest rental car I've ever had and I've tried them all!

Reserved a car for a 1 way(delivering to OKC). Arrived and was told that the only cars they allow…read moreto go 1 way is a minivan AND I would have to put down a $400 deposit! Umm, excuse me???? Nowhere in the reservation document does it say I can only get a minivan OR have to pay this outrageous deposit. There is LITERALLY 100 miles between Tulsa and Oklahoma City. What is this deposit for? I asked and was only told, if u wanted a car, I had to pay the deposit but that I would get it back after I returned the car. So again......if I'm getting the $ back, what charge me in the first place? What if my ccd didn't have enough $ available for this extra SURPRISE fee? I even googled: does Enterprise charge an extra deposit for 1 way rentals and it absolutely, 100% does not. So if you choose to rent from this company, pls be aware of last minute, sneaky additional fees. We will never rent from them again.

This 5 star review is for Amanda, not hertz. There were zero cars available even though everyone…read morewho was sitting in the lobby had reservations that went through, this is something corporate needs to change. Amanda however did an amazing job handling a very stressful situation and ended up getting me a car and making things work. She was very professional and deserves to be recognized.

They're closed on Saturday even though the website says open. They will let you reserve a car for…read moreSaturday and then call you 30 minute before your reservation to tell you that you can't even get it. Keep in mind I reserved the vehicle a week in advanced. They could have called me any day of the week but chose the last 30 minutes.

four days before my trip I received an email that they were ready for me to come to Dallas and were…read morelooking forward to seeing me. Three hours later on the same day I received an email saying that my car had been overbooked and my reservation was being canceled. I had booked my reservation over one month in advance however. When I did get hold of customer service they were defensive and had no explanation other than to tell me that they no longer had something available and they had given me 4 days notice which was acceptable time for me to find a replacement. Obviously they had not consulted me about my own calendar before making this assumption.

I will never, ever use these people again. At first I was so excited that I found a car rental…read moreplace that would take my pre-paid debit card with the verification that I could provide. The rental went off without any snags, I even got upgraded for free. However, it has been nothing but a nightmare since I returned the car. I put down a deposit - like you do - and I got a receipt that it was returned to me. I have not seen a penny of that returned deposit, every time I call customer service and reach someone I get the run around. No one is owning up to whether or not they fully processed the refund, and while I was informed it would be up to 28 days before I got it back, it has now been a month and almost a week and I still have not seen that deposit money returned. The guy who answers for their customer service sounds like he's tweaking on something, and he acts like it also. Getting you into a car is hassle free, getting you back the money you rightfully deserve because you followed every rule and returned the car completely in tact - a nightmare.

After another Avis location failed to produce the reserved for an SUV for an out-of-state…read moreThanksgiving trip, we reserved and prepaid another one with this location. We arrived to find that the promised vehicle was not available. The only two car options were nothing close, but we settled for the KIA Sportage (lower level car but no reduction in rental charge). During our trip, we experienced both steering and tire issues with this car. When we attempted to contact Customer Service, their automated system put us in an endless "loop" that never allowed us to reach someone to help us resolve our issues. We had no choice but to forge on, wrangling a drifting car and stopping to address tire pressure drops. Then, to add insult to injury, we had problems starting the engine as we embarked on the final leg of our trip. It was disconcerting, to say the least. When I returned the vehicle and shared our experience, the attendant's response was that the issues were not their responsibility...the cars are maintained at the airport, and this location gets what they are given. The utter disregard for the safety of customers is very disappointing. Avis, and especially this location, will no longer be a consideration as we seek a future rental for one of our frequent excursions. If you are shopping for a quality car rental experience, scroll on and avoid the risk associated with folks who couldn't care less.

Tia gave the absolute BEST customer service! Make sure you use her for your car rentals in Tulsa!read more

Extremely disappointed with my experience. I had a confirmed reservation and even received a…read moreconfirmation email before taking an Uber to this location. When I arrived, I was told they had no cars available. They claimed they had tried to contact me, but I never received any communication. A confirmed reservation should actually mean a vehicle is available. This was a complete waste of my time and money, and I wouldn't recommend this location.

BIGGEST SCAM OUT THERE! I've had a reservation for weeks and then they call me the day I'm flying…read morein to tell me they don't have any cars!?!? WTF IS THAT!?!? Not even bait and switch. Just bait and provide NOTHING. Shame on you!!!

After going to Avis with a rental and then they said they couldn't find it that we needed to go…read moresomewhere else we happen to come across enterprise which got us a car the same day and they were so friendly and helpful. I definitely recommend going here first before anywhere else!

Gave me a piece of junk. Nowhere comparable to my wrecked vehicle that wasn't my fault. They lied…read moreto me telling me I'd have something by 2pm.

I don't usually leave negative reviews, but in this case I feel it's warranted…read more First, I made my reservation through a third-party booking platform, not directly with Avis or Budget. When I arrived at the Broken Arrow location, the employee at the counter greeted me with a negative attitude. There was no welcome or professional customer service. She immediately told me that "last-minute reservations are having problems," but never explained what those problems were. Another employee then assisted me and informed me that the only vehicle available was a 5-passenger SUV, even though I had reserved a 7-passenger vehicle. I was also told that the insurance I had purchased through the third-party booking platform would not be accepted, and that I would have to pay more than $300 in additional charges to rent the vehicle. I asked if I could speak with the manager, but I was told the manager was not at the location and that even if they were, they would tell me the same thing and would not be able to help. I completely understand that every business is in business to make a profit. However, speaking negatively about third-party companies that partner with your business and leaving customers with no reasonable solution is not the level of professionalism I expect. More importantly, customer service should always be a priority. Employees who interact with customers represent the company, and a respectful, helpful attitude can make all the difference. As customers, we pay for a service and expect to be treated with courtesy and professionalism. Without customers, no business can succeed. If you're reading this review, I recommend confirming all the details of your reservation directly with this location before arriving to avoid the frustrating experience that I had.

Customer service. Unable to rent car overbooked what they had, very rude and hostile towards my…read morewife. No notice given about not having inventory, lack of compassion about wasting time and money to get there to try and pick up a vehicle. Don't bother with this place