Well, live and learn. We needed a cab ride back early in the morning from our son's home to the airport. I thought I would try a small taxi service to pick us up at our son's home at 5:45am. We use one person and one company in our hometown and have had excellent luck with him/them. However, THIS company in Tulsa is a disaster. I am only writing this so that no other poor soul will get stuck at 5:45 am, 30 minutes from the airport, with no taxi ever coming.
I called the day before and talked to Chris, who assured me he would be at our son's house early the next day. We needed a taxi as our two grandkids (3 years and 16 weeks old) were really sick with the flu and our son had to leave early for a meeting in another city. So, to us, calling a cab made perfect sense. Chris was great, got the address, gave me his cell #, and we were set. That is, until 5:45am the next day when there was no Chris. We tried calling him. He did not pick up. We called the taxi company. We were told we were not on their list of pick ups! Since our family's home is way south of town and the airport way north, I asked if someone could pick us up in the next 5 minutes AND to call me back. I was promised a call back - didn't get it. I called back and the dispatcher said a cab had been ordered. So....no Chris, no cab, no call back...and now we are 20 minutes late (we had timed it to be there 1 hour before the flight).
Our spunky daughter-in-law got the SICK kids roused our of their beds and into the car, and out into the dark early morning. She sped expertly down the highways to get us to the airport. Meanwhile, the Yellow Cab company called saying they were on their way because I had ordered them. What??? Here's what happened....Tulsa Taxi called Yellow Cab to come and get us and didn't tell them of Tulsa Taxi's mess up...So the cabbie was all over me!
To recap, no Chris, no phone call back, a call to Yellow Cab with no explanation, and our sweet sick family out in the cold night air. And....no follow up phone calls apologzing.
One star? I wish I could give 0 stars. We have traveled to every continent and used lots of transportation and I have never had such terrible service from a taxi company. Tulsa Taxi, go crawl back into your hole and let professionals handle this business. You are obviously not up to the task. read more