They tamper with your method of payment. So they can charge you twice for one ride. I will never use them again

My boyfriend and I had done with this app, and nobody else picked him up for an hour, a few days, and a few times. Nothing. Time's up for me to delete this app. Switch Uber or NOTHING! Lyft is great but needs more improvement to offer a driver for only essential workers for every night. read more

Scheduled a ride with Lyft to catch a plane. Morning of the flight, got a text saying the driver would be there in 20 min - OK, that gave us time to make our flight. Almost 30 min later we get another text saying a different driver would be there in another 20 min! Well now it's going to be tricky to make our flight and there's no guarantee that second driver will actually show up. Fortunately a friend came thru and ended up taking us to the airport. Don't understand why you can reserve a ride and then get it cancelled with no explanation. I'm done with Lyft! read more

I love the idea of this company and I've used them twice but they're a far cry from being five stars. Lyft is an app for the smart phone. You click on it and hit the button to activate and it connects you with a driver to take you where you need to go. In my case, I was going to the airport. I tapped the button and within a minute I had a connection who would be at my place in about ten minutes. Perfect. I only live nine minutes from the airport, so this was awesome. She arrived on time, her car was spotless and we set off. The only problem was, she had no idea where she was going. She's only lived in a Tulsa for six months and does not know her way around. Not the best candidate for a driver but I showed her how to get there and we arrived on time. On the way back, I again used Lyft to get home from the airport. This time a different driver responded and was going to be there in nine minutes. The app shows on the map where the driver is, so I could see her going the wrong way to get to the airport. She made it, but it took quite a bit longer than it needed to. All this time I was sitting with my luggage and watching my battery slowly die. The app makes paying simple. You're not allowed to pay the driver. Not even for a tip. It's all done through the app on a credit card. You can also rate the driver. Lyft is an excellent idea but they really should depend less on map applications and more on actual maps. Triple A has them and they really would do well to invest in a few and hand them out to their drivers. Once they learn their way around the city, Lyft will be pretty awesome. read more

New user promo LARRY1251 up to 50 free rides. $25 value Don't pay for an over priced ride. Enjoy a Lyft from a friend with a car! read more

with my interaction with this company I have found that they are unable & unwilling to communicate with you on any issues you have with them.. Their business model & how they hire drivers is flawed beyond normal. Trying to get a live person to deal with issues is next to impossible. So If you get in to an issue with something, dont expect to get it resolved very easy. As to Driver hiring, they have done this all on automation also & are using some 3rd party company they have do a back ground report on the drivers, HOWEVER, the company Sterling is who they blame if you try to find out info about an application not being approved. Sterling does not answer the phone either & they do not return emails either.. They are illegally discriminating in their hiring processes & refuse to give any clear legal reason when confronted about it. An applicant is not even communicated with about an application or question in an application. This is a prime example company where they have removed the personal interactions between business & customer. The problem with that, is like the government, you just become a number, or a problem & there is no interest in being better.... I refuse to use this service as UBER is more prevalent in the area any way, & even though they may be a little cheaper, & can also be hard to deal with, they dont have their noses so high in the air, they are not down to earth when its time to deal with an issue... I was hoping that this would be a good company to work for even, but they have shown they are incompetent even in the start of things by not handling their business with integrity, communication. They have passed the buck to another & they are just a worse dead end than Lyft was... If you want to be Discriminated against use this company, you wont be disappointed read more