ONE EMPLOYEE IS RESPONSIBLE FOR OVERSEEING/CONTROLLING 20-30 DOGS AT A TIME AND ARE NOT ADEQUATELY TRAINED WHATSOEVER. We boarded our 11 mo old pit mix, Lenny. Hes barely 40lbs. Watching the cam our 1st day on vaca we noticed a dog fight break out. After several min the employee pulled the dogs apart n SMACKED ONE OF THE DOGS ON THE TOP OF THEIR HEAD THEN TOOK 2 EMPTY METAL BOWLS AND BANGED THEM TOGETHER IN FRONT OF THE DOGS FACES TO GET THEM TO STOP UNTIL HE EVENTUALLY GAVE UP. We never saw any access to water for dogs. All the empty bowls were stacked on top of the crates. We were told 4 times wed get a tour n never did were guessing it's cuz they're hiding something. Lenny was kept with 20-29 fully grown, adult dogs. He can adjust to dogs of all breeds, ages, and sizes, but can't control how the dogs behave towards him. Their cam access isn't available on Sundays (which we weren't told). The cameras went off at random times during the day, turned on too late/shut off early. The first 2 days we saw him on cam he was having a blast. After that he was hiding, walking around with his tail between his legs avoiding all the dogs and whatever staff was with him. He usually needs to be the center of attention and included in whatever is going on. He doesn't like being by himself, he always wants to be next to someone whether it's a person, cat, dog, whatever. He was hiding in the corner and wed only see him if another dog went near him n he'd walk away. That wasn't exhaustion, that was fear. Seeing how scared he was brought me to tears. Even when we brought him home, if me or my fiancé moved too fast or was standing up while he was laying down, he starts shaking, which hes NEVER done before. SOMETHING happened. We had to bring him to dc 3x prior to boarding. 1st 2 times he came home with minor scratches n seemed like he had fun. 3rd time he came home covered in older-newer layers of URINE n more severe wounds (seemed ok tho n tried to give them the benefit of the doubt that it was an off-day; it was also too late to find another facility).
We picked up Lenny from boarding, taking him out of the car we noticed he had feces on his thighs, legs, his tail, n feet. There was also feces n BLOOD on his dog bed. His bed was covered in black fur (he's a tan dog). Guessing that on Sun when they're cams are off they're left in their crates all day.
Guests are greeted with an extremely pungent scent of dog urine. The 1st day we dropped off for dc, another dog had peed in their lobby. THEY WIPED IT UP W PAPER TOWELS. The scent is due to improper sanitary procedures, which Erica their new GM admitted. I have videos of the way that they clean up the dogs urine and feces. After dogs urinate several times in several spots and are walking though it tracking it everywhere, an employee will grab the mop that's already sitting in the bucket, go over all the little puddles dragging it across the floor to the next one spreading urine everywhere, then will put the mop back in the bucket. The mop head doesn't get changed, the solution doesn't get changed; it just gets swept over then put back in the bucket until next time, when they grab that same dirty mop and do it again. The feces is handled by them picking it up, throwing it away. That's it. The food we brought was barely touched. Lenny lost 6 lbs from when we dropped him off to bringing him home. The moment he got home he immediately drank the 2 full bowls of water that were left for our cats n ended up eating 4 bowls of food because he was THAT hungry and thirsty (he only eats when he's hungry).
We've boarded dogs before, this was Lenny's 1st time. I've never had a dog come home so thirsty, hungry, and scared. He's still not acting normal towards us and we have to bring him to the vet to make sure he didn't catch anything from the unsanitary conditions he was sitting in for 6 days. I can only imagine what happens when the cameras are off n no one's watching. Something happened there n although I'll never find out what it was, I will NEVER bring my dog there again n u shouldn't either read more