I went for a morning donut run and decided to try out this family-run donut shop I found on Google Maps. The reviews were mostly positive, so I thought I'd give it a shot. It was before 10 a.m. on a Monday morning, with just one car in the drive-thru and me in the shop. I ordered their "$25.00" dozen selection, and it blew my mind how impatient, rude, and smart-mouthed the elder lady was while I was deciding on my choices. Keep in mind, I was the only customer in the shop at the time. Two other customers came in a few minutes later, but they didn't seem in a hurry. The way the employee acted, you'd think there was a line of 15 people behind me!
I'm wasn't familiar with the names of all the donuts, and only three were labeled (I wish I'd taken pictures), so I was guessing and pointing at the ones I wanted. I'm telling you, the way she stared at me like I was stupid and wasting her time was so embarrassing--I could feel my face heating up. I'm not sure if I caught her on a bad morning, but I definitely won't be going back. That was my first and last experience there. I've worked in retail and have a thick skin when it comes to rude people, but having my morning ruined like that really threw me off. I didn't want to stoop to her level, so I didn't respond back by matching her energy. Being raised to "respect" your elders can be a pain sometimes. I didn't even make a fuss about the fact that the advertised "$25 dozen donuts" ended up costing me nearly $40 sum, because I understand times are getting hard and inflation is a thing. I was having a great morning and wanted to support a local business, but she made it uncomfortable.
I rarely write negative reviews (I've written only two in my life), but she earned the third one. The donuts were fine, but honestly, you can get donuts like that anywhere for cheaper. The shop itself was quaint, with tables lined against the walls, all with window views. It was quiet and had a bit of a nostalgic vibe. It's disappointing I couldn't make it one of my go-to spots, but maybe you should try it yourself. If you do, I'd recommend going through the drive-thru to avoid the awkwardness and feeling rushed in front of other people.
She might have ruined my day with her customer service, but based on the majority of reviews, maybe I just caught her on a bad morning. I was in and out of there in less than 10 minutes, so it's safe to say I won't be going back. Cussing out an older lady over donuts and bad service won't be added to my 2025 karma list nuh uh no thank you.
Rating: 2 stars -- only because, although she was rude to me, the older male employee serving the next customer beside me was friendly and patient with them while I was being rung up.
Happy donut hunting ya'll. read more