Excellent analysis and service. Highly recommended for quality, integrity and promptness

The project manager "underbids" the contracts and over charges the customer on the back end. This causes all projects to not be completed in a timely matter This company is disorganized and has a high turnover rate with employees. The plumbing branch is almost non existent Not a good company to hire if you want the project done correct the first time. This is not slander because all this and more is true read more

DO NOT TRUST DocAir. After Numerous attempts to get a mold/ water issue solved at my home the owner Barry hit a whole new level of unprofessionalism while I was trying to attempt a conversation regarding some work they had (not) done. He hung up on me twice saying "I am done with you," and "well, why dont you just hang up on me then!" He actually started in with name calling; literally. They had been hired to remedy a mold situation, and after they completely missed a moldy area under some stairs, they REFUSE to send me a copy of the original work letter, and a copy of the invoice. He knows that specific area was meant to get addressed and was missed. (He DARED me to file a complaint w/ the BBB) They came out multiple times trying to sell me on a "drain over here," and a "new drain over there" and refused any input from what we suggested was the actual problem. Every attempt at selling me drains was met with his caveat of "I reserve the right to be wrong." To his own defense the owner Barry, claims "I haven't charged you for any of those visits" and then he lead into the issue that he is tired of me calling trying to get the work done that I actually paid for. I invite, and look forward to, a response from him on how he can explain the rudeness and the VERY poor workmanship his team does. THEY MISSED AN ENTIRE CORNER OF MOLDLY STAIRS that then spread back to an area we had already treated. * VERY unprofessional * VERY poor communication * TERRIBLE attention to detail * ZERO accountability throughout the entire team. -- one of his employees even said "if this was my home with this problem, I'd just sell the house" {word for word} read more

Had a good experience with them as a whole. Got our wires crossed on getting a Radon Detector back to them. Nice people.

I heartily recommend Doc Air! Their estimates are thoroughly and clearly written. The work is done in an efficient manner. Their staff and workmen are extremely nice! Debbie McDougall read more

I hired DocAir to remediate existing mold and install a vapor barrier & dehumidifier system in the crawlspace of a property I recently purchased. My first impression of DocAir was very positive. Thomas, the technician that was dispatched to my property provided a very clear analysis of my issues and plan for remediation, I was receiving regular updates and communication from the office manager-- so I contracted DocAir to move forward with their proposal at the next available opening they had 6 weeks later. Unfortunately, that was one of the last parts of my experience with DocAir that was positive. In the weeks leading up to my installation I received zero communication about the specific start date & time, who my project manager was and how long the job would take to complete--finally prompting me to call their office to get this information after the start date originally quoted to me had passed. The mold guarantee I was sent had the wrong address listed, it took me following up with the office 4 times to finally have this corrected. Shawn and his team did a great job cleaning the mold and installing the vapor barrier but upon completion of this portion I was then made aware that the wiring and completion of the dehumidifier system was done by an entirely different department and someone else would have to come out at a later date to set this up. I received no information from the office as to when this would be scheduled. Several days passed, with still no word, when I finally reached out I was told "this will be completed tomorrow afternoon." No one showed up and no one from the office reached out to me. When I called them they apologized and said they would come out the next day. No one showed up again and again I received no word from the office as to why. As it stands now, I have paid DocAir in full for a job they have yet to complete. The work they do may actually be good but, I would not recommend this company based on their unprofessional lack of respect for their customer's time and failure to properly communicate. Very disappointing end to an experience that started out with a lot of promise. read more

When we bought a new home in 2023 we had concerns of mold/mildew. DocAir responded quickly with quality service! They were wonderful to work with and we would definitely recommend them to anyone needing their home inspected or treated! read more

Do not trust DocAir. Project: we signed a contract with DocAir to 1) remove mold; 2) install a new bathroom fan; and 3) paint the bathroom to restore it to its original condition. DocAir cleaned the mold and immediately invoiced for all work. They did not install the fan or paint over where they tried to clean the mold. I escalated the issue to the company's President Barry. He admitted the project was not complete and came over to install the fan. DocAir purchased and installed the wrong fan and again did not paint the room. DocAir refused to complete the project and became non-responsive for months. To protect other customers from DocAir deceit and unprofessional behavior, I submitted a claim to Better Business Bureau. in DocAir's response, they blatantly lie and misrepresent the work they claimed to complete. I responded with the signed contract and photo evidence of the work and email communications highlighting their failure to complete the work. Evaluate and research other vendors before selecting DocAir. From other reviews, there is a track record of the company failing to perform their duties and when they are held accountable, they stop communicating. read more

DocAir - Heating & Air Conditioning/HVAC Near Me - Franklin, Tennessee

Thieves about sums it up. Look at these prices. When asked to quoute me for just a positive flow drain, they never called back. Chased them down and said "hey, if the job is just too small, tell me." "Oh no, we do work for $200" they said. Still never called back. Never called once. In short, every other professional who looked at my property has said these guys were trying to fleece me. Not cool. The actual cost to do the job correctly, $1,500. A gardener even pointed out where my water intrusion was. But hey, they can sell you a sump pump for house on a slope if you want to waste your time with these guys. read more

DocAir - Heating & Air Conditioning/HVAC Near Me - Franklin, Tennessee

Excellent service getting radon levels addressed in our home. Levels were reading around 5.0 pCi/L during home inspection and are now around 0.7 -- considered safe by both the EPA and World Health Organization. The business was great to work with before we even moved in and handled both the estimate and installation when our house was vacant. Entire project to ventilate under the slab cost $1,890 -- quite reasonable given the amount of expertise involved. You can barely hear the fan even outside the house and we sleep much better knowing the radon isn't building up inside. read more

See all

We asked 3 different companies for quotes to do some foundation work and encapsulate the crawlspace, and got wildly different prices for both jobs. I definitely recommend getting multiple quotes and asking as many questions as you can about what is what is not included, no matter what. While we went with a different company for the foundation work, DocAir gave a great quote and scope of work for the encapsulation. In the end, we didn't do their recommended "storm water management", as we had only minor water intrusion from the outside, but a lot of water coming from condensation on the air vents from the incredibly high humidity in the crawlspace (over 90% humidity constantly during the summer), which was also soaking and warping the wood support beams and floor joists and getting behind the insulation. We did: 1) fungus remediation, which included the tedious and hard work of removing a huge amount of dirty and wet insulation under the floorboards, 2) trenching the edges of the crawlspace and installing drain pipes and a sump pump, and 3) encapsulation with dehumidifier (drains into the sump pump), which also included sealing points of entry like pipes and external vents. Note that the other quotes were more expensive and did not even include removing insulation or treating fungus (companies often expect you to hire someone else to do that before they start work). To set expectations, they are quite busy so be patient. It took about a month to get scheduled and another month for them to come out and do the work. A two-man team (Joselino and Orlando) did all the work over 3 days, and they were professional, polite, thorough, and did incredibly high quality work. I had the plumbing inspected before they came to ensure no pipes would leak into the encapsulated space, but they still found a leaky coupling and replaced it! DocAir supplies a remote temperature and humidity meter as well so you can continually compare the house to the crawlspace (you can check the outside weather report for another comparison). It's winter now, but we've recently had a few very rainy days with humidity reaching up to 94% outside. The crawlspace humidity has steadily decreased from 55% immediately after installation to 45% (very good!), and the house/crawlspace temperatures have been within about 5 degrees of each other. This suggests that the crawlspace is effectively insulated from outside temperature and humidity. Also, you can optionally have them come inspect the system every 6 months (for $60 a visit) to ensure everything is still working correctly, change the dehumidifier filter, etc. I plan to do this to make sure everything is still working well with the combined effects of humidity and my AC vents! read more

waisted time here, if they cannot make $$$$$$$$$$$$$$$ they're not interested. Thats sad that greed overshadows all else instead of any type of help. I understand making money as they charge, you pay but if they find the job is not large enough they will leave you hanging while you waist time dealing with them. They won't help you if it's not a "BIG" job. Don't waist your time here! Glad I found out more about them too! read more

Front office is horrible. Can't get Diane to call back. She screens your calls (caller ID) and is passive aggressive whenever you ask why she didn't reply to your email or voicemail. They say they will call back and never do. Look elsewhere cause customer service is last here. read more

I had a really positive experience with Doc Air. I hired them to do mold remediation in my crawl space, and then a full encapsulation including installing a dehumidifier. The crew that worked on both projects were incredibly friendly and polite, and accomplished a lot in a short amount of time. They did a detailed job on the encapsulation and even within a week I've seen the humidity level decrease in my crawl space and I'm not getting musty odors in my house like I used to. I appreciated the flexibility in being able to choose the thickness of the plastic that I wanted, depending on my budget. Speaking of budget, I had several bids on this work and they came in at the lowest. Good work at a reasonable price. Thanks y'all! read more

I had a terrible storm water runoff problem that involved three other neighbors. After having several people come to look at it Doc Air came up with a great solution that was competitively priced. They came on time and finished the work quickly. I was so impressed with Edgar and Doc Air I hired them to build a retaining wall. Edgar and his men went above and beyond for me and even placed large pieces of lime stone they excavated around my yard. I absolutely love it. read more

TERRIBLE COMPANY! DO NOT HIRE! A professional noticed that our radon mitigation system wasn't installed properly (it wasn't actually pushing the radon away at all) so we called Doc Air to fix their mistake of improper installation. I explained our concern but Diane showed zero lack of remorse or urgency and said someone would be there in a few days to fix the problem. And she said we must have requested it to be installed improperly... Umm, no we did not. And why would a professional company agree to push harmful radon at ppl's homes upon request anyway? So I called the day the were suppose to show and Diane said no one was available and we would have to wait another three days. I called back to ask for the owner of the company and Diane hung up on me. Diane is extremely unprofessional! When calling her out on the fact that she wasn't being truthful when mentioning the homeowners requested improper installation she said "I will not be called a liar" and hung up the phone again. So needless to say, this family run business sucks and should not be running. If you care about your family's health STAY AWAY. read more

I had a great experience with Doc Air...from learning that the property we were selling had radon average of over 10 (very stressful a few weeks before closing), I needed the job done right, quickly and needed to feel confident about the quality. I was so pleased with the service and quality of their work; I had 2 other companies look at the job as well, however, I selected Doc Air based on ease of working with them and the thicker vapor barrier they were using. Really, they are worth including when you get an estimate and they provide quality work and communication. read more

Our property along with three others had erosion due to storm water drainage issues. After talking with several companies, we chose Docair. Barry Westbrook from Docair was quick to respond and excellent in determining the problem and explaining the solution. The other firms though quick to come, were extremely slow in answering questions and getting back to us with a bid. Docair kept us informed throughout the process as to when people would arrive, etc. Edgar Alvarado, the foreman, was excellent. He and Docair's workers were quick and involved us throughout the process of storm water management for our four properties. The project was very successful and the erosion has stopped. One of the neighbors involved was so pleased she had them do some additional work. All four of us would highly recommend Docair. read more

We hired DocAir to mitigate radon in our house, because Diane was very easy to work with. However, when things went wrong, the experience was horrendous. The initial radon reading was at 4.1. After their mitigation, the radon level went UP to over 15. We spoke with several people at DocAir, from Jeff and Mike, the technicians, to Barry, the owner. Everyone proposed a different solution on mitigating the issue, with no consistency. Despite initially proposing a non-invasive solution of digging deeper to pull in more air from the soil, they backed out and refused to go with that proposal. Additionally, the work was very shoddy, leaving unsightly holes inside and outside of our home. Both Mike and Barry became very threatening towards the end of our conversations, making us feel like we are at a used car dealership. Don't be fool by their initial interactions, they are complete nightmares to deal with after they have received your money. read more

DocAir - DocAir make our radon situation worse, and refused further service. - Heating & Air Conditioning/HVAC Near Me - Franklin, Tennessee

We are selling our house and the Radon Inspection came back at 4.9. Our realtor recommended DocAir. We were extremely impressed by the professionalism and the work performed on this install. They took the time to find the best location for the install and thought it about the placement of this device as if it were there own home. They brought their lunch to the site so that they could stay on the site and get this install done in about a half a day. I would highly recommend this company to anyone. I wish all businesses operated like this. read more

Doc Air helped us to determine inefficiencies in our home's heating and cooling system. Liam was helpful in explaining the most valuable and budget-friendly improvements to make in our home. After a thorough consultation, we decided to seal around the supply registers, weatherize the attic access, seal air leaks with crawl space, and block crawlspace vents with spray foam. Doc Air was flexible in scheduling and professional in execution. These small tweaks have already proven useful in increasing our home's efficiency, and we look forward to savings in energy costs this winter! read more

DocAir did a super job of repairing an area. They were right on time--we got scheduled the next business day after our call. Leo and the work crew went over everything with us. They finished the work in a timely manner. Woo hoo! read more

Doc Air did a great job for us in diagnosing where our leak was coming from and took the time to thoroughly look around the house to find the problem area. I was very impressed with the knowledge and integrity of this company. I would definitely use them in the future and trust that they are not trying to sell me things that I don't need. read more

So thirilled with the service Barry provided. Couldn't feel safer in my new home

Doc Air encapsulated our crawl-space & installed a de-humidifier 3 years ago and it's been working great ever since. Since it's been a few years, I called them last Wed the Jan, 21st 2015 to schedule an air-quality test. With a little one in the house, I just wanted peace of mind that our quality of air is sound. Diane in the main office was wonderful to deal with and Mike arrived later that morning. He was prompt and is a pleasure to deal with as well. Though he explained it might take as much as a week to get the results back, I got them back today(1/26/15) a couple of days early and all is good. So my experience with the company, from the major job they did for me 3 years ago, to a simple air-quality test has been very positive at every step along the way. They've always told me exactly what I needed and never tried to over-sell me. I'm very happy with this company. Jamey read more

We had sold our home and upon an inspection discovered we had high radon as well as mold in the dirt basement of our historic home. We obtained two estimates and DocAir came in $800 less than one of their competitors so we decided to use them for that reason as well as our realtor has a history with them and she highly recommended their services. They handled both jobs with outstanding service. Everyone we had contact with was professional, showed up on time and all work was completed successfully and as promised. read more

As we readied our home for sale, we had several problem areas to address before placing it on the market, but within the company there was disagreement as to what was to be done and we found an unwillingness to accept the professional input from an external expert engineer. Their price for some of the work to be done was 2.5 times higher than the competition and they kept skirting requests for a listing of the scope of the work to be done on the one key job that we wanted accomplished. One issue which they "repaired", didn't correct the problem at all, and when we balked, they said they'd "make it right" and sent the crew in to do something different, then charged us twice for the work. The second time, the problem was corrected. On another aspect of the work, their crew knocked out the power to one side of our home and they refused to honor our request to ask an electrician to find the problem and correct it. Sorry to be so negative about a company that was recommended to us by the best realtors in town, but buyer beware certainly applies here. The workers were very pleasant, they left everything clean. Make sure you get a second opinion on any repairs. read more