I wish I didn't have to write this review: we had a great experience with the company a couple…read moreyears ago (so great that I served as a reference for them!), so when we needed help with a substantial primary bathroom renovation, they were our first call. Unfortunately, our experience this time around was terrible -- I cannot in good faith recommend them anymore. Giving two stars (rather than one) because the work quality was very good. Subs did a great job, were friendly and cleaned up after themselves. In the end, we didn't go over budget. But we paid a lot of money and experienced a lot of unnecessary delay and drama. In short, our project was a victim of poor communication and lack of ownership taking responsibility. We went through four project managers: the first went MIA on us, delaying the demo start by 6 weeks; the second hadn't read any of the project briefing and let us to believe none of our materials had been ordered; the third was too busy with other projects to make ours a priority; and the fourth was brand new, didn't really know what he was doing, and wasn't getting the oversight he needed from leadership. To the company's credit, they didn't end up charging us for project management--as we'd been doing a big portion of it ourselves. Ultimately, a project that should've taken 8-10 weeks took 16 weeks (and that's after the 6-week-delayed start). The thing that was most frustrating was that while Dan was fairly responsive to our outreach when things were regularly going wrong, he was also regularly pretty dismissive of our concerns and didn't take responsibility for all of the mistakes and screw-ups that were the result of his team's failings--failing to read the brief; failing to install underfloor heating and electrical that was in the brief, resulting in ripping up tile that had just been laid; failing to inspect goods on arrival so that they could be replaced when broken without delaying the project; failing to tell us about budget implications of design choices, etc. Dan will say I was mad when things went wrong, and that some of those things were out of their control. Yes, I was mad. But mostly I was disappointed that I trusted this company, and they took advantage of that trust.

Dan was fabulous! Was he the lowest bid? No. But the expertise and guidance that he provided me…read moreafter my whole home renovation was abandoned by another contractor was invaluable. My project manager, Jake, was a joy to work with. He was always responsive.

Highly recommend Iron Brothers Construction! We hired them to extend our existing patio and it was…read morea great experience from start to finish. From the beginning, the owner, Koby, was extremely responsive and he clearly communicated what it would take to get the job done properly. He got a quote to us same day and started the project the following week. We're very impressed with the quality of their work and his professionalism throughout the entire process. To be honest, they weren't the cheapest quote we got, but after meeting Koby we trusted that he and his team would provide the highest quality and service, so that was worth it to us. And they didn't disappoint! Iron Brothers Construction will definitely be our first call for any future projects!

We had a great experience with Iron Brothers construction…read more Kobe was professional and incredibly nice. The communication and timeliness were outstanding. He went above and beyond. We are very pleased with how the job turned out and absolutely recommend him and Iron Brothers.

In 2013 we were in need of a new roof. We live in Hendersonville and had trouble finding someone…read moreto respond to our request at that time. We located Premier Roofing on the internet and it only took one call to get them out to the house. We wanted a premium roof and they put together a proposal for a GAF Timberline HD Architectual shingles roof system requiring 6 nails per shingle and premium GAF underlayment, edge trim, and ridge seal. The shingles are warranted to stay in place up to 130 mph. Chip and his team were easy to work with and did exactly what they promised to do, and more. Fast forward to December of 2023 when we experienced our first direct hit of a tornado in our 35 years of living here. Fortunately, the tornado lifted over the house as it passed, sparing us it's full force. We lost two 1/2 pieces of shingles that tore loose, leaving the other halves with nails on the roof. When I discovered one of the shingles and noticed where it came from, I called Chip and he sent Manny out to do a temperary waterproofing. The weather was sub-freezing and everybody had lost lots of their roofs. After the cold weather passed, Chip sent Manny out again and replaced the damaged shingles. He didn't charge us. This is a great roofing Company and I am happy to pass our experience on so others can benefit from Premier Roofing's excellent service.

The cap to my chimney blew off in a wind storm. I contacted Premier and they sent someone over in a…read morematter of hours and created a new cap and got it done the same day (before the rain moved in). And a fair price!What a great group of professionals. I'll be calling them for any future roof/gutter/carpentry work! Thank you, Chip and Joel.

Pros ----- *…read moreResponsive to Communication (emails, texts, phone calls) * Adheres to schedules and deadlines. (The workers had to adapt to utility work being done on our street with rolling blackouts through the day) * One day install (~1800 sq ft) * Complete cleanup of work * Professionalism all the way around. (Owner and employees) Cons ----- No itemized invoice. (Can make dealing with insurance difficult. Owner itemized items upon request. This point doesn't warrant any deduction in rating) Summary ----- The process with Roof MD from start to finish was painless. I knew what to expect every step of the way. The roof itself has received complements from a variety of people, from random strangers to those in my everyday dealings. They have earned a lifelong customer here.

Came as promised and provided a no cost roof inspection of a home my son is buying. Was friendly,…read moreand very honest. Turns out roof was not as bad as we thought! After the holidays we plan on hiring them to make the roof repairs.

Keven and his team were great communicators and very easy to work with. His quote was super…read morereasonable compared to others. He demoed my old back patio and replaced it with new, stamped concrete. He cleaned up and planted new grass seed where he drove his truck to load out the old pavers. Would definitely hire again! Will post a before and after pic.

We had a need for repair of the brick around our front patio. Kevin was very responsive. He made a…read moresite visit for a reasonably small job to make sure he understood what we needed and could give us a good assessment. His bid was very fair, and his follow-up was professional. It took me a little while to finally give him the approval to start. But he responded very quickly when we did approve, and he completed the work well beyond my expectations. He even found some cost savings for us while on-site by reusing some of the existing brick. Once we get the new brick work painted, it will be back to new. Highly recommend K&M Masonry. Thanks for your help, Kevin!

I've struggled for a bit with my upstairs HVAC unit. The unit was poorly installed, low quality,…read moreand way oversized. When I first moved in, it sounded like a freight train was taking off when the second stage kicked in, and papers/curtains would literally fly around the room. I've had two other techs come look at it so far. The first tech disconnected the second stage, which caused a ton of humidity issues last summer. The second tech said he could dump the extra air in the garage or outside. I gave up last year and ran a dehumidifier to make it through the end of summer. This summer, I decided I'd try one more time before looking at replacement units. Ben Fraser from Roscoe Brown came out and spent quite a bit of time digging in. He found one major issue - the TXV was not set properly, so the unit was not cooling properly. He reconfigured the valve and reconnected the 2nd stage. Finally, he adjusted the airflow to be much more reasonable for the ductwork. The result is much cooler air, much better dehumidification, and no more freight train! It's not perfect, but it will keep me from having to buy a new unit for several more years. The price was fairly high compared to some of the non-name-brand techs, but the results were great. I was happy with the price considering the results.

I had called Roscoe Brown because I wanted to patronize a locally-owned company. NEVER AGAIN! I…read morejust wanted my water heater tanks replaced with a tankless system. It took two and a half days (mind you, this was only a condominium). Not only did they cut a large piece of drywall in my BEDROOM...but they never came back to repair, even after MANY times of calling and asking. All that I ever got out of the written estimate was an amount, not any sort of details of the project. They kept telling me that they don't have drywall repairers, and so they can't repair the drywall. WELL THAT'S NOT MY FAULT! It NEVER stated on the estimate about any drywall cutting nor repair. Everytime I called them about it, they would blow me off, time and again. I finally got fed up with the "NO HELP" on this and still have a large cut-out portion in my bedroom that I will have to pay extra to repair. Not only this problem, but they took 2 1/2 days to put in a tankless because the FIRST plumber put the lines in the wrong places, and I wasn't getting any hot water for days! DO NOT CALL THEM...YOU WILL BE DISAPPOINTED!

Their experience and dedication to service are easy to recognize as soon as I made that initial…read morephone call. Brandon explained everything that was happening in my crawl space and gave us a simple plan for repairs that was executed perfectly by the team. They even helped me figure out a payment plan and offered the best price - plus they're family owned and stand behind their work. I feel great about my decision - no remorse here!

Helitech was great! Brandon was able to provide a great solution to our crawl space issues. Excited…read moreto have a dry space!!

Climate change is real and beyond its effects on the earth, our housing is subject to all sorts of…read moretrials and tribulations from its wrath. The calamity that struck my house was the hail storm. It came with little warning and it was as disconcerting as it was brief as it was violent. When it was over, my screens were shredded and I had some paint damage. Seeing as that was all I could tell with my naked eye, I left it alone and kept it moving. That's when I noticed my neighbors getting roof assessments. I didn't want the headache so I tried to avoid it. But adulting doesn't let you skip out on the unpleasant things so I dove in to seeing what was what. Checking the Jelps, I found Bill Ragan and through Bill Ragan I found Chris. Chris was awesome. He walked me through what I could see and couldn't see. He had ladders, photos and information. He let me see that I sustained damage and needed a fix. When he gave me an estimated cost, I thought, 'I'm just gonna have to let this ride.' That's when he told me that insurance should cover it. Armed with that knowledge, I had an assessor come to the house. I was denied. Chris didn't let that be the end of the story. He convinced me to get an assessor second opinion. This time, he would be at my house when it happened. It did. He was. And I was approved for a new roof. The insurance company cut the check and I was on my way to a secured house cover. If I stopped the review here, it's an easy 5 stars. Chris was/is incredible. Unfortunately, Chris doesn't work on roofs. The crew came out (with Chris to introduce me to them and let me know what to expect) and they didn't share much of his ease, kindness or professionalism. They were unpleasant at best, rude at worst. A gentleman smoked a cigarette while he worked on my roof. The foreman was dismissive and unhelpful when I had questions. I texted Chris, who apologized, came on site and got the folks together but that wasn't his job. The job took two days and the install has held together fine (and the roof looks good). But being treated like trash in my own home is not something I take lightly. The crew did the work in mid-Fall. Thanks to climate change, it was still pretty warm out. Even so, I was preparing for my fall HVAC cleaning when I noticed a gap in the ceiling of my upstairs unit (in the attic). Not only that, connective piping from the unit had come undone in the roof work. I had a HVAC tech come out to fix the problem. He did so and showed me a few other pipe disconnections and gave me a horror story about carbon monoxide poisoning had I run the unit with the gaps and disconnections. Nightmare fuel. I texted the foreman. He went from unbothered to unresponsive. I went back to Chris who asked for photos, came out to inspect and brought Bill into the situation. Bill came out to my house, asked about what happened, listened, doubled checked the work (roof and HVAC) and covered the cost of repair. I appreciated that. And I appreciated Chris. But neither Bill nor Chris should have had to clean up a mess they didn't make.

The customer service alone is worth the price you'll pay for your new roof. We chose Bill Ragan…read moreover 3 other nashville roofers because they seemed honest, reliable, and I believe they'd be around to honor their warranty and guarantee (not the case for some of the folks who came out to quote.) They were also friendly, on time, transparent, and have great craftsmanship. The install team was professional and showed up when they said they would. The roof was replaced by the evening and the area around the house left clean. Bill even came out himself when an inspector thought he was problems. There were no problems because the roof was installed so well. The whole team is fantastic. Buying a new roof can be stressful but this team makes the process stress free.