1. DN Auto Sales

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San Antonio, TX

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DN Auto Sales

5.0 (1 review)
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Tesla Service Center - Kids playing area

Tesla Service Center

(18 reviews)

Uptown Loop

I'll start with Patrick, who is awesome. He's the guy who comes and gets your car when your tire is…read moreflat. I met him twice in a few months right after buying a car, so the tires suck, but the service was mostly ok. My windshield also seems - and admittedly I'm no expert here - to suck, but there's no Patrick for windshields that are seemingly made to pit and crack easily. I've been trying to get my car in for a month. I would say that scheduling a windshield replacement within a reasonable timeframe is like pulling teeth, except my dentist is a lot more available than these guys are. The gigantic glass pane that might break while keeping rocks away from my face seems both fragile and important. Were I ordering parts, that would be one I would try and keep in stock. And loaner cars, I would have these available as well. I'm guessing whoever is ordering the things is probably related to Leon, because it seems they definitely didn't get hired for being good at figuring out what to order. I was waiting on a windshield for almost a month; today I was told that, instead of an appointment tomorrow, they would need to reschedule as they don't have loaner cars available. Aside from the fact that they are unable to provide me with a windshield and/or a car, the app's service requests workflow also feels dismissive and unhelpful. I don't think I should have to make requests like "hey could you go ahead and answer *ALL* the questions I asked, as opposed to answering one of seven questions and calling it a day?" Not sure if Grok or high school dropouts field the service app requests, but overall it's a poor experience. Really, Tesla service as a whole feels slow, shallow, and impersonal. In the three times I've used it, the emergency roadside assistance/service workflow has not managed to resolve the issue on the same day even once. This time specifically, Matthew and Alec presented as rude and ill-equipped for customer-facing roles. David, you are cool, sorry you have to work with those turkeys.

I had the best experience here at Tesla SATX! I had a bit of an emergency situation and they took…read moreme right in to service my car without an appointment. Additionally, they sent me home with a loaner car while mine is serviced. Very grateful for that and the overall great service. Alec was extremely helpful and kind. The service center is clean and even has a kid play area! Highly recommend!

DN Auto Sales - car_dealers - Updated October 2026

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