Such a GREAT experience here and would recommend this CarMax to everyone! I did most of the…read morepaperwork online so it did make it easier when I got there. We were early to our appointment but Leo helped us as soon as we came in, he had multiple customers at the moment but was putting the effort to help everyone as much as he could! They were short staffed so it did take a little longer than it probably would've but everyone there was apologetic about the wait time and you could tell they were doing what they could! I'm so happy with my experience and will recommend this location to everyone now!

Mikaela in the business office single-handedly ruined my life. I paid over 8,000 for a down payment…read moreon a vehicle I was asked to return, upon returning the vehicle Mikaela and Jerry informed me that the only way I would be refunded for the down payment is if I allow them power of attorney to sign my name. Mikaela personally cancelled the refund of my deposit and is informing me that she doesn't have a manger on site. So either she the one managing the location or shes lying.

office staff girls are rude, unprofessional, uncaring, sooo rude. they hound u and call family when…read moreyour not even late yet. they have no manners and just hang up on people too. they are stalkers and also read your fine print cause they trick u . they lie . one star is too good for this office staff

It was very bad the manager would not even take the time to even listen to my insurance person…read moreAngel do better Quality it was not your store was very hot not water or nothing offered Texas is hot hello They said 2 people called in but no excuse for the treatment

I bought a car at the at the north I 35 location. While in the process, they answered every phone…read morecall every text within minutes. When I got home I found I had missed a small crack in the headlight housing. I thought I was OK since I was manufacturers warranty as well as an extended warranty that I purchased. The Kia dealership says no because it was caused by an outside influence. Now enterprise won't answer my texts. Weird how that works. Now I am out 1200 bucks for the headlight.

Great experience, folks were professional and trustworthy. I'm the type of person that likes to…read moretest drive some things several times for purchasing. The owner and their finance manager had no problem with my requests. I appreciate their willingness to be competitive in pricing.... no trip to Houston required for my lexus hybrid. It's been years since I last purchase from a non-manufacture dealership, I must say before buying I did my homework on my hybrid, these folks have the same quality of vehicles like a dealership but for a slightly lower price. I had my own financing, the only delay was with my bank's drafting instructions.

My daughter purchased a used Nissan Versa from Akmet. His price was already fair but he went the…read moreextra mile to accommodate us. The car was so clean (even the engine) and had new tires and a new battery. He allowed us to take the car to my daughter's own mechanic to make sure it was a good buy. The mechanic only found one problem which Akmet's own mechanic immediately fixed. There was never any pressure throughout. In fact he did everything he could to make us comfortable with the purchase. Financing was tricky but Akmet was so patient with the process. This a good, caring man - a rarity in car dealerships. We are so happy with our purchase.

As of right now , I would not recommend this place to build a newer transmission like mine 10L80,…read morewas told one price then the nxt it was about 1k more , then the nxt it was lower due to going back and forth with the office with a lot of cussing both ways , was told it would be ready on a Thursday after programming well it's been 3 days straight of programming and still nothing , I've called to speak to the owners wife Monday 21st and she refuses to call me back or talk to me alway puts someone else on the phone with excuses mind you I witnessed this in person when i originally went to pick my trk up when they said it would be ready , now mind you I live an hr away and was told Friday it would be ready and had to arrange a ride to the shop was dropped off around 445pm and sat around with no explanation as to why my trk wasn't ready until 620pm was told the builder needed to see why it wasn't working , needless to say I had to arrange another ride back home so sat outside until 745pm to get a ride home , here it is the 21st and still no truck and no one can tell Me why , if my transmission was rebuilt with "new" parts why are they having so much trouble with programming it with a fast relearn like the dealerships do . Oh also they were paid on the 17th in full and I still haven't received my truck .

I needed my transmission rebuilt and the A&M team did a fantastic job! Obviously rebuilding a…read moretransmission is expensive but the labor rate is very reasonable. The team took care of me as if I was a repeat customer and when I became one they took the extra mile to make sure I was always taken care of and understood. Great team that really knows their stuff and does great work. Great customer service as well. Would recommend!

Nice cars ,..good price and two lot on the same spot good idea !!!.....$$$…read more look for dealy special s....or managers specials

T.C and Austin were very helpful and worked with me to get into a 2026 KIA Sorento! They made the…read morewhole process enjoyable to buy from a dealership again! It you need a new KIA go with T.C and Austin they'll get you into a new car in no time!!! Well be back again in the future to purchase another vehicle.

I am extremely disappointed with my ongoing experience at World Car Kia North and, after more than…read morea year of trying to resolve the same issue, I feel I have exhausted my options. When I purchased my Kia, I also purchased and paid for both a service/maintenance plan and tire and rim protection. More than a year later, these products have still not been properly activated or reflected in the dealership's system. I have now visited this dealership approximately five times and have had to explain the same issue repeatedly to different employees. Each time, I have been told it would be addressed, yet the problem remains unresolved. During my fourth visit, I was there for a separate tire issue and again brought up the fact that my coverage was not showing. It still was not corrected. I was also previously advised by dealership personnel that the Finance employee who originally sold me these products was no longer employed there due to issues with her work. Whatever occurred internally, however, should not become the customer's responsibility. I purchased these products through the dealership and paid for them in good faith. Now I have had a tire blow, which is exactly the type of situation for which I purchased tire and rim protection. I have been trying for three days to get this resolved. While I have possession of my vehicle, it is currently on a spare tire, and I cannot reasonably continue driving it this way while waiting indefinitely for the dealership to address a coverage issue that has already existed for more than a year. Today I called again and was advised that Bailey was off and that "she can call you tomorrow." I understand employees have days off, and my frustration is not with someone being unavailable. My frustration is that an issue this longstanding apparently cannot be handled by anyone else in her absence. After explaining the situation again, I was transferred to Finance. Unfortunately, this has become the pattern. Every time I call, I am transferred between departments. I have specifically requested to speak with a manager multiple times and have yet to actually be connected with one. At some point, someone in management needs to take ownership of this situation rather than continuing to redirect me to another employee or department. I am not asking the dealership for a courtesy or exception. I am asking World Car Kia North to honor products that were sold to me by their Finance Department and that I paid for. I should not be required to pay out of pocket for something that should be covered because of an internal administrative failure to properly activate the protection plan. Likewise, I should not have to explain the same situation during five separate visits and numerous phone calls simply to receive benefits I already purchased. More than a year. Approximately five visits. Three days trying to resolve my current tire issue while relying on a spare. Numerous phone calls and transfers. Multiple unsuccessful requests to speak with management. And I am still trying to get the dealership to recognize coverage that I paid for when I purchased the vehicle. What makes this especially disappointing is that I have otherwise enjoyed my Kia and had been seriously considering purchasing a second Kia. This experience has made me reconsider that decision. Customer service after the sale matters just as much as the experience of purchasing the vehicle. I have now escalated the matter in writing to dealership management. If it cannot be resolved at the dealership level, I will pursue the appropriate escalation channels with Kia America and consumer agencies. I would simply like someone in management to take ownership of this issue, review my purchase documentation, correct the coverage I paid for, and provide a resolution. After more than a year of attempting to address this, I do not believe that is an unreasonable expectation.

Came out this past weekend to buy a car. Patrick was amazing, we ran through a bunch of Nissan…read moreVogues until we decided on the right one. He was informative and beyond helpful! Highly recommend to anyone looking to buy a great priced car. Side Note: there is a service contract and pep boys contract they tact on when they get you through financing. Financing department was not 100% clear that these are 100% completely optional and not required to finalize a sale. I got stuck with both which tacts on about $3000 in added cost. I will be canceling the service contract ASAP, the Pep Boys service contract for $500 or so dollars can't be cancelled after you sign. Don't sign off on these 2 contracts if you feel you won't need them as they are completely optional.

Absolutely superior...After over twenty years in the military and hundreds of rental cars and…read morerental car offices all over the world, this is the best...Geo as well as the manager are awesome! They made a very stressful situation (my personal vehicle in for maintenance, so i needed a rental) so easy. Thank Yall!!

This review concerns only the auto repair portion of this business. I needed help replacing a…read moretransmission cooler line on my pickup, and since I was already taking it in to a mechanic, I had to have my radiator replaced. I had already purchased a radiator, so I brought it in with my truck. Jesus is a brilliant mechanic. Top notch. My radiator ended up having a different thread pitch than the old one, so it took some creative engineering to make it work. Many places would simply give up, but Jesus came up with a clean way of adapting to it. I greatly appreciated it. He worked tirelessly to get it done ASAP. I readily recommend Jesus as a qualified and skilled mechanic for your needs.

Great service. I was in and out with no problems. They walked me through the process. I would…read morehighly recommend for your next automotive purchase.

I was poking around online one day and found this '07 SL550 AMG at a steal of a deal. The website…read moresaid I could text inquiries, so I did and someone promptly responded. My husband and I made an appointment to come take a look at it and we were greeted by a very nice gentleman named Gabe. We really liked the car when we test drove it, but it started smoking about 10 minutes into the drive. When we returned, Gabe assured us the problem would be fixed and sure enough! Two days later it was perfect! Unfortunately, the car got sold before we could seal the deal, but Gabe was so awesome, we knew he was our guy to purchase a vehicle from! Over the next few weeks, Gabe stayed with me and walked me through several loan steps (I don't do this often, so I had a lot of questions) but he constantly checked on us and made sure he was looking for the exact car we wanted...even on his days off and after hours! AMAZING CUSTOMER SERVICE!!!! And BEHOLD! We just walked out with a 2011 black SL550 with 70k miles and in PERFECT condition!!! We signed the paperwork with Cory the general manager, and he was amazing as well. He walked us through all the paperwork, explained it thoroughly, and gave us a maintenance package to go along with it! He told us how diligently him and Gabe searched for that particular car at the price we wanted. We feel so confident that our car has no issues. These people are the most trustworthy and honest bunch. I don't think I'll ever set foot in ANOTHER dealership again!!! Thanks again, Gabe and Cory! You guys rock!!!

Worked with Michael, he put me in a beautiful vehicle fast and at a great price. So good in fact,…read morethat my bank had to double check if the price was correct after seeing the appraisal. Highly recommend!!!