Sold our truck to CarZeus, and it was the fastest, most hassle-free experience out of all the…read moreplaces we got offers. Not only that, but they gave us the best offer, in less time, and the check posted to our account within the hour. We were purchasing a new truck that arrived sooner than we thought, so we didn't want to take the time to sell our current truck ourselves. Fortunately, we avoided taking the time to formally advertise, give test drives etc. by using CarZeus. The staff was also the most friendly of anywhere else we tried. We definitely recommend CarZeus for selling your vehicle, versus the effort involved in sale by owner!

I was looking around to sell my 2021 GMC Acadia and literally spent a week looking for the best…read moreoffer. CarZeus had the best offer and the process of selling it was soooo fast. I was able to do most of it over the phone and just went in to sign off and was given my check. Fastest, stress free, hassle free! We worked with a guy name Joe and he did an amazing job!

Had An Amazing process thanks to our sales person Alberto! It was a fast and easy process. He help…read moreexplain every detail to us with no hassle! I will highly recommend going with CarMax and ask for Alberto Car salesman.

I'm sharing this experience so other customers are aware of what occurred and can make an informed…read moredecision about who they feel comfortable working with at this location. I have also reported the incident directly to CarMax Customer Relations so CarMax has the opportunity to review and address it appropriately. The employee involved was identified to us by another CarMax employee as Sophia. I had an extremely upsetting experience with an employee who another CarMax employee identified to us as Sophia. My father's first language is not English, he has a noticeable accent, and he has difficulty clearly enunciating some words because of a previous stroke. While he was trying to communicate with Sophia, I repeatedly observed her smiling and grinning in a way that appeared mocking and condescending, as though she was suppressing laughter while he spoke. I did not hear her explicitly say anything about his accent or ethnicity, but the timing and repeated nature of her reactions were extremely upsetting. Later, my father simply asked for another copy of the receipt for our down payment. Sophia said it appeared we had already received one. When I questioned why another copy couldn't be provided, she became argumentative with me. I acknowledge I was frustrated, but I specifically told her I wanted to END the conversation with her and asked for a manager. Instead of getting one, she continued arguing with me even after I repeatedly said I no longer wanted to speak with her. Another employee eventually stepped in, and when we asked him for a manager, he immediately got one. Even while I was explaining the situation to the manager, Sophia remained nearby looking toward me, grinning, pursing/pouting her lips, and raising her eyebrows in a way I perceived as mocking. The manager, thankfully, was professional, understanding, and handled my complaint appropriately. He told me he would speak with the employee because the behavior was not acceptable. We were there purchasing a vehicle and trading in another one. Regardless of the issue we encountered with our trade-in, no customer should be made to feel mocked or belittled while struggling to communicate, and a request to stop an argument and speak with a manager should be respected. I have formally reported this incident to CarMax Customer Relations and requested that the surveillance footage from that evening be preserved and reviewed.

From beginning to end, the selling experience was effortless. We had questions about the vehicle…read morebeing own by a trust which were clearly answered and when it came time to sign, the documents were properly prepared. Courteous driver that picked up the vehicle. And Carmax pays more than any other source we checked.

Zero Stars! Good until they weren't anymore. Bought 5 cars…read morein the past, no problems at all. Now? Forget it, go somewhere else. On 9/17/2026 Carvana basically sells a car out from under me after being on the phone with 3 different agents (Tempe, AZ) since 9am. At around 11am, someone else started purchasing the vehicle that I was on the phone with them about purchasing....Strange but true. So, I escalate and speak to a supervisor's supervisor, (who shall remain nameless at this time), and he offers me a cash consolation of $300 for the multiple snafus that day. I thank him and reluctantly agree, thankful for anything, at this point. I ultimately purchase another vehicle, which was scheduled for delivery today, 9/19/26, between 1100 & 1400. Guess what??? Carvana delivery was a No-Show. No call, no text, no email, not even an update in their system. At 5:30, their system still showed the original delivery time. Three calls after my delivery window, I am told that my car is not even in the correct city!!! Still, no update in the system and no one bothered to notify me. Then, I kindly asked the Carvana advocate to annotate my "displeasure" with not receiving my vehicle and requesting compensation. He said there is no compensation for a missed delivery. I explaing how my call the other day was escalated to a supervisor and then her supervisor. This guy said, I don't see that in my notesz So he doubted me? I said, "Look, your in Tempe right? I spoke to...and...and...and was escalated to...and then escalated again to... and besides it's in my notes and recordings". He said,"Asre you recording this call?" I said yes. He said, "We have to end this call immediately!" I said, "Why? Aren't you recording this call anyway?" He confirmed they were and then went silent. I told him this didn't make sense, they couldn't help me anyway, wished him a gold night and ended the call. How funny..._They don't want you to record, but they can. Not funny...I have a whole wasted day spent waiting on Carvana and have no vehicle or newly scheduled appointment. No one bothered. They were all so flustered on how to navigate their snafu and how bewildered they were feeling, no one bothered to consider my feelings or what I needed or what was needed to get my vehicle to me. Hmmm...Carvana, this may be Good-Bye...Wait are you recording me?

Echo Park and Julian are wonderful!! He made the process simple and easy to understand, he was so…read moresweet and kind throughout the entire process. We saw a car we were interested in online and were able to come into the dealership and test drive it the same day. Everyone at the dealership was approachable and welcoming. And the best part was my kids were able to play, eat snacks, and read while we were going over paperwork! My mom bought a car from Echo Park as well back in 2020 and had a great experience then, which is what brought us back this time as well. And when the time comes further down the road we will definitely be back a third time! Thank you Julian, you are the best!

I like many others had an o-kay purchasing experience. Aside from my husband finding the vehicle he…read morewanted online, seeing it and returning the following day to be told it was sold... when in fact, it had not... should have been a sign. We went ahead and purchased the vehicle outright but the paperwork has been a headache ever since. First, our names were misspelled on the title paperwork.. okay.. fine.. I should have paid more attention. Then we moved out of state and the new state's department of motor vehicles notified us that the Retail Purchase Agreement issued by Echo Park states that we OWE them money... umm... what? ... so My husband called them.. then I called the.. then I started sending emails.. and crickets. I will say one salesman called and said it he would fix it asap.. then crickets... so here we are ... still waiting for the corrected paperwork. If they would just call back to say, hey.. give us a week.. then great.. but silence is not exactly good customer service. Definitely do not recommend this place! If someone from Echo Park is reading this... I am still waiting for an update and will gladly update this review accordingly when the updated document is provided.

Bought a 2016 KIA Soul from Maverick. Best car ever! Drove it to St Louis and back with no problem,…read moreand everyone loved the car. This is the second car we bought there, and we are still driving the Nissan Versa. My mechanic drives a Kia Soul also and ye was impressed by the car itself and a great deal I got! Been recommending you guys to everyone.

Update.: We recently learned when the manager said he was…read moremaking sure to correct the Katy store's' negligence, they in fact did not. I only learned this because of the fact that someone got my bumper and because it was glued on, it popped off. Hence, I guess they are lumped in with all other Auto Nations. Seriously, there are better options. Including South American Texas Auto.

This company sucks they damaged my vehicle during transport I do not recommend them to anyone save…read moreyour money and hire a real company I definitely learned my lesson

GREAT SERVICE!!! They were prompt and on time! I would use this service again! Thanks for your…read morebusiness.

Did a Turo through Max's Auto Sales in May and it was really easy to deal with them. Communication…read morewas great and it was the cheapest car we had until we had our car delivered from Hawaii. Cars were clean and maintained very well.

I can't recommend them enough. They've been family owned for 50 years and the owner really takes…read morehis time to buy and sell newer vehicles while staying in a good price range. They were straight to the point, were very quick with the signing process and helped me build my credit. They're worth a try!

This dealership, by far the absolute best customer service that a car lot can have. I went in today…read morenot anticipating on driving off in a new car but everyone who helped me (Chris, Mauricio, Jose, Clause) made sure that it happened for me, I was able to drive off in my new Nissan Versa and couldn't be happier with it. These men will all work with you anyway possible to make it an easy and smooth process, and each are very VERY patient, I felt I was being so picky with my decisions but each assured me to take my time and let me know I was not a bother at all. I highly recommend this place if your shopping around for a vehicle.

Stay away from this business. Messenged them to find out a price on a vehicle they are selling only…read moreto get a reply that u want me to come in and test drive first. Never have i had a dealer tell me this when inquirying about a vehicle. Once I saw the reviews now i know their reputation is not that good. Stay away.