Had An Amazing process thanks to our sales person Alberto! It was a fast and easy process. He help…read moreexplain every detail to us with no hassle! I will highly recommend going with CarMax and ask for Alberto Car salesman.

I'm sharing this experience so other customers are aware of what occurred and can make an informed…read moredecision about who they feel comfortable working with at this location. I have also reported the incident directly to CarMax Customer Relations so CarMax has the opportunity to review and address it appropriately. The employee involved was identified to us by another CarMax employee as Sophia. I had an extremely upsetting experience with an employee who another CarMax employee identified to us as Sophia. My father's first language is not English, he has a noticeable accent, and he has difficulty clearly enunciating some words because of a previous stroke. While he was trying to communicate with Sophia, I repeatedly observed her smiling and grinning in a way that appeared mocking and condescending, as though she was suppressing laughter while he spoke. I did not hear her explicitly say anything about his accent or ethnicity, but the timing and repeated nature of her reactions were extremely upsetting. Later, my father simply asked for another copy of the receipt for our down payment. Sophia said it appeared we had already received one. When I questioned why another copy couldn't be provided, she became argumentative with me. I acknowledge I was frustrated, but I specifically told her I wanted to END the conversation with her and asked for a manager. Instead of getting one, she continued arguing with me even after I repeatedly said I no longer wanted to speak with her. Another employee eventually stepped in, and when we asked him for a manager, he immediately got one. Even while I was explaining the situation to the manager, Sophia remained nearby looking toward me, grinning, pursing/pouting her lips, and raising her eyebrows in a way I perceived as mocking. The manager, thankfully, was professional, understanding, and handled my complaint appropriately. He told me he would speak with the employee because the behavior was not acceptable. We were there purchasing a vehicle and trading in another one. Regardless of the issue we encountered with our trade-in, no customer should be made to feel mocked or belittled while struggling to communicate, and a request to stop an argument and speak with a manager should be respected. I have formally reported this incident to CarMax Customer Relations and requested that the surveillance footage from that evening be preserved and reviewed.

This dealership, by far the absolute best customer service that a car lot can have. I went in today…read morenot anticipating on driving off in a new car but everyone who helped me (Chris, Mauricio, Jose, Clause) made sure that it happened for me, I was able to drive off in my new Nissan Versa and couldn't be happier with it. These men will all work with you anyway possible to make it an easy and smooth process, and each are very VERY patient, I felt I was being so picky with my decisions but each assured me to take my time and let me know I was not a bother at all. I highly recommend this place if your shopping around for a vehicle.

Stay away from this business. Messenged them to find out a price on a vehicle they are selling only…read moreto get a reply that u want me to come in and test drive first. Never have i had a dealer tell me this when inquirying about a vehicle. Once I saw the reviews now i know their reputation is not that good. Stay away.

I needed a vehicle quickly and under a certain price point. I Went to 57 Auto Sales recently and…read moremet with Roger. I told him exactly what I was looking for, which was a vehicle under or as close to $10,000 so that I could have payments as low as possible. He showed me a few cars he had in stock and let me test drive them. After deciding to shop around some more (just to see what was out there) I ended up coming back to Roger. Even through out my shopping at other dealerships, Roger kept in touch and asked if I had found anything, if I was still interested in some vehicles and if I saw any that I liked. I told him yes and he told me to come back in so we could run and crunch some numbers to get the price down. So we did. At no point was anyone at 57 Auto Sales ever pushy, non attentive or rude! They really do care about their customers and making sure they get the best deals and best cars. Great job guys and thank you for all your help! Highly recommended!!!

This was nearly 4 years ago. I was really afraid that I had gotten a lemon because it's happened in…read morethe past! My Lexus is still going strong. I've hardly had to put money out on repairs. I've got a tuneup a battery and six tires so far... and my mechanic had to put some splash guards in the front. All the potholes in the city will tear up those things.!

I was very impressed with the professionalism of Alan and Rick. They went out of their way to help…read moreme find the best deal I could on an SUV... They made sure to fix any problems there was with the car and now everything works perfectly on it The only reason I gave it four stars was because of an issue with the financing.. once that was resolved it was plain sailing Thank you very much once again for everything you helped us with we really appreciate it

We came here ready to buy! After finding this sexy thing, I decided I wanted it. Damon was our…read moresales person. He was patient, cool, & helpful. I made an cash offer. He went inside & managed to make it work when he ran it through his boss. Sold! This place will work with you, but bring that buying power. Cash! Highly recommend! Nice cars on the lot too.

Jesus Perez was so sweet and went step by step with my mom. This was actually her first time…read moregetting a car on her own thank you so much take your time and amazing service.

I like many others had an o-kay purchasing experience. Aside from my husband finding the vehicle he…read morewanted online, seeing it and returning the following day to be told it was sold... when in fact, it had not... should have been a sign. We went ahead and purchased the vehicle outright but the paperwork has been a headache ever since. First, our names were misspelled on the title paperwork.. okay.. fine.. I should have paid more attention. Then we moved out of state and the new state's department of motor vehicles notified us that the Retail Purchase Agreement issued by Echo Park states that we OWE them money... umm... what? ... so My husband called them.. then I called the.. then I started sending emails.. and crickets. I will say one salesman called and said it he would fix it asap.. then crickets... so here we are ... still waiting for the corrected paperwork. If they would just call back to say, hey.. give us a week.. then great.. but silence is not exactly good customer service. Definitely do not recommend this place! If someone from Echo Park is reading this... I am still waiting for an update and will gladly update this review accordingly when the updated document is provided.

both of my cars are from here, Norma and Moy's attention to customers is AMAZING!!! always…read moreattentive and helpful!!

Absolutely DO NOT buy a car here. After you buy the car you will have to wait 60 days for license…read moreplate over the 45 days they are supposed to give it to you; to get your physical plate from them. Only when I told I was going to go to report them they gave it to me that same day The only issue the car had was the back camera doesn't work and the manager specifically told me they would get it fixed and here I am over a year later still trying to get it resolved. Don't trust them. Service department doesn't know what they are doing and neither do the people in sales. The lady that answers the phone always replies with umm, uhh, i don't know, call back. IF THEY SAY THEY ARE GOING TO GIVE YOU A CALL BACK THEY WONT!!!! In the text message is the service manager. Told me she would call me back the next day and 2 days past. She changes her number...... I tried to call the number it's been disconnected. Now they don't want to fix it because it's a "cosmetic issue".... Okay so why lie right????‼‼‼‼ they were never going to fix it Clearly they are lacking in the customer service department.... Resolution: now I'm at Honda trying to get it fixed

We shopped for a VW Passat TDI for 3-4 weeks. We saw this car online, drove from Bryan - College…read moreStation to see it, and drive back a few hours later. They made us a deal would could not refuse, gave the car a quick bath, and the empty tank was almost topped off completely!! (and you know diesel is not cheap!) I want to thank AJ, and the team at Spotless for getting the deal done for us today, I'll be back when I need another ride! John and Meme

Mindfulness to be improved! I went with a friend & after hearing all the promises they make over…read morethe phone this auto place is a bunch of BS! Very un welcome environment. Salesman rude, hostile, and made a joke of clients results to were. everybody in the building could hear the outcome.if I'm giving a one star was a mistake I clicked I it and could remove. Repeatedly seemed to have a comment to almost every single sentence referring to. "It's the owners rules not mine. It's the owners rules, not mine." They lied about the 500 promo if they can they you into a car! And what's sad about it, Is that my Friend flat out let them know the situation with there bad credit and didn't wanna waste their time at all.

Very happy with my purchase ali answered all my questions and was very honest. He helped me out and…read moregave me a good deal on a beautiful car, will definitely be doing business here again

Do not buy from AMD Auto. They are very shady. I bought a used car and within 3 days the engine…read morelight came on and it was not drivable. The ford dealership/service center diagnosed that it needs a new transmission for $9,000. They are unwilling to help or even acknowledge the issue. DO NOT BUY FROM AMD AUTO!

I could not have asked for a better experience than when I took my car to Jordan Motorcars. Chris…read morewas my goto guy and he did his job very well! I needed a repair to my AC compressor and he handle it all. He confidently and courteously contacted my warranty company and my car was fixed in a very reasonable timeframe. Getting me back in the road within a couple of days. Oh, and I must thank my driver that shuttled me back and forth to the rental car company. Jordan Motorcars is highly recommended by me for doing an excellent job fixing my car.

It's very disappointing that this Dealership will only offer the Kelly Blue Book quote considering…read morethey sell their vehicles at around $7-10K more than that. I can see making a little profit, but they really do screw any customers that sell or trade their car in to them. If you decide you want to purchase a sports car and look at their cars, I suggest you try and find a private seller because you will most definitely overpay for one of their sports cars.

Intelligent, a gentleman, a family man, tells great stories, inspiring, respectful -- these are all…read morewords that come to mind when buying a used car, right? Just go to Hani and this is what you'll find! He LOVES cars, loves to find you the right one and is a prince. My 22 year old son found him on Craigslist, did his research and got the best car (in his price range) and is thrilled. As a mom, I wanted to go check everything out and was not disappointed. After speaking with Hani I had no reservations about buying one of his cars!

I purchased my used BMW Z4 - 3.0L inline 6 with high mileage. I'm not afraid of high mileage cars…read moreif they appear to have been routinely taken care of and properly maintained. The body was in excellent condition in spite of its 18 year age. Even the Michelin tires 225 ZR-17 were either new or almost new with low miles on them. They were in excellent condition and with the highest speed rating available. This is a huge selling point for me. Go price these tires today and you will see they are very expensive and of great quality and safety. The leather interior was in exceptional condition as well. The engine had good power and the automatic transmission shifted smoothly as well. The automatic power top was not working at the time and this was not a critical item for me. I will fix it in due time. The ride was not as smooth as it could be and so I will replace the shocks and/or struts when time and money permits. This is my 3 used car purchase from Hani in over 20 years. He is an avid car enthusiast as I am. He always buys special and or unique cars e.g. some with immaculate leather interiors, all the repairs records and/or with OEM books, new or almost new matching tires, very fast cars with Turbos or superchargers, sporty, luxury, or both. Any used car we buy will always need additional work, maintenance, parts, etc. But, in my experience with Hani's cars, he has been very successful in acquiring cars with a lot of potential. And, his prices have always been extremely competitive and more than fair and reasonable. When buying used cars, it is always "caveat emptor" (Let the Buyer beware). That is Latin and legal terminology used when purchasing used homes and/or cars, etc. It is our job as Buyers to examine the products and to decide whether or not we are willing to accept the flaws and or issues along with its great selling points as well of any used property we purchase without any warranties whatsoever.