DO NOT PURCHASE YOUR CAR HERE!!! Where do I even begin.... I purchased a Mercedes Benz already overpriced (Steve - owner agreed) but he did not want to bring the price down. My car had just been totaled and needed to find a car and decided to pay full price. One of the deciding factors was he offered a one-month warranty. There was an issue with a light in the dashboard that he knew he had to fix, and he did. As soon as I drove that car out of his parking lot and paid for the car, my nightmare began!! I found all kind of problems with the car... I called him and took the car to get it "fix". They did fix a problem with the tires but that was it. They did not fix the AC, the Convertible roof, the vibrating noise..... but if the process they broke two additional parts of the dashboard. I called him to let him know and he said he was going to order the two damaged parts. I, also, told him that they did not fix the problem with the AC and the convertible roof. He said they could "look at it again" when the parts got here.... "Look at it again"??? they never did !!! well, according to Steve, the parts were ordered. A couple of weeks later, he received them but, according to him, one was damaged (really?). Since July 30th, I waited for a text, a call, an email or any type of communication.... I only received one, stating "please understand... these things take time...." Finally, on August, Friday 21st, he called and left a message stating the other part arrived. On Monday 24th, I dropped my car off. I went into his office and he was sleeping... I waited a while and he did not wake up. I had to call him a few times before he finally noticed I was there. On Thursday 27th, he (Steve) texted me to inform me my car was "ready". I picked up my car but he was not there. He left the keys with some other man. I noticed one of the damaged parts was replaced, however, the other part was NOT replaced. I tried to open the convertible and it was NOT fixed either. I, immediately, texted him to let him know and his reply was: "let me ask the tech". Today is September 5th and I am still waiting for a response about why the part, he said he was replaced, was not, and a response of why my convertible was not fixed. On top of all these, while I was driving my car, I noticed the hood moving. I parked my car and noticed the hood lock is broken as well....
To sum all these very unpleasant business transaction... I purchased an overpriced vehicle with a month warranty. Found multiple problems with the vehicle. The owner of the business (Steve Martinez), who was never honest about being the owner, lies to the customer from day one. He is using the "one-month warranty" as a selling tool and he is not honoring the warranty. Once you drive out of the parking lot with a car, you better forget about getting anything done. This is probably the WORSE business transaction I ever had in my life. I DO NOT recommend this place to anyone. I tried to file a complaint with the Better Business Bureau and found out they are not even part of it!!! RED, RED, RED LIGHTS!!!!! Be aware of this place and the owner. read more