Horrible customer service I sat outside their business, which is their home was not greeted in any…read moreway for a reservation no answer the phone multiple times

ROGER IS A PIECE OF SHIT!!!!! I got referred to him by a guy from work and biggest mistake Ive ever…read moremade in my life! He told me the longer he took the more money he can save me... after $2500 and 4 months later there was nothing done to my car but straighten out of the frame... and my windshield was broken and my car was filthy inside, nothing like the way it looked when it was handed over to him!!!! every time I contacted him he was out of town, Houston / Cozumel blah blah blah... with my $2500 obviously!!! I DO NOT RECOMMEND THIS PLACE TO ANYONE, ROGER IS A STRAIGHT SCAMMER!!!!

Tom Reed is the best over at Ferrari! Such a great experience working with him and so fast too-…read morejust like the car. They have a huge selection of these amazing vehicles and it was hard to decide on which one! Great experience!

I'm nothing if not proactive, which is why I've begun planning for middle age. I might look like a…read moresvelte 28-year-old American Psycho, but I've grown impatient. Why wait for male pattern baldness and gynecomastia when I can shave a Friar Tuck bald spot on my crown and buy implants? A mid-life crisis is inevitable, too, so I needed a flashy set of wheels. That's why I visited Ferrari of San Antonio and spoke with Darin, a pre-owned manager who knows a thing or two about high-performance luxury automobiles. What impressed me the most about this dealership was the lack of stuffiness; the staff were approachable and relatable, not the least bit condescending or snooty. I imagine many of their clients live in the neighboring Dominion -- an ultra ritzy, ultra exclusive gated community peppered with multi-million dollar mansions -- but they treated little ol' me as though I were a movie star. I let Darin know upfront that I intended to spend no more than $150,000, a price at the lower end of the Ferrari spectrum. I was surprised when he escorted me to a gorgeous 2013 convertible with a paltry 7,000 miles on the odometer. The price was a very reasonable $129,900, well below my self-imposed limit. I fell in love with the styling and the color ("Argento Nurburgring," a fancy term for metallic silver), but I'm leery of convertibles. Yes, they would show off my striking new Friar Tuck look and bouncy implants, but I worry about leaks and mechanical malfunctions*. Darin also pointed me to a sporty 2012 458 Italia in Bianco ROS (essentially pearl white) for $212,000. I had enough in my account to write a check, but I like to keep at least $100,000 available in case of an emergency. He offered a finance plan, but I was adamant about paying in cash. I vowed to return in the near future and check out their new arrivals. Darin handed me his business card and encouraged me to check out their virtual inventory online. The quality of service I received from him never wavered, even after he realized I would not be making a purchase that day. If you've ever dreamed of owning a Ferrari (and let's face it -- most of us have!), then consider dropping by Ferrari of San Antonio and browsing the inventory. Most boxy urban assault vehicles run upwards of $50,000 (some considerably more), so why not go all out and drive something brimming with class and style? Get a tattoo you'll soon regret, convince yourself you love hip hop, and pull up to your millennial girlfriend's place in a Ferrari! *Leaks and malfunctions related to the convertible, not leaks and malfunctions related to man boob implants.

This is my second vehicle purchase from this dealership. Kenneth in sales is a great! Jasmine is…read morevery knowledgeable and easy to get along with. Isaac in finance was so helpful. My situation wasn't ideal, but they all worked hard to get it done! I am so appreciative of all of their hard work. You don't get the stereotypical "car sales" vibe here. Everyone I've worked with has been down to earth, easy to talkand didn't make me feel pressured. The dealership itself is beautiful and very clean. Highly recommend!

Everybody was extremely professional, welcoming, and knowledgeable. Erik went above beyond and all…read moreaspects before and after us purchasing a vehicle from him.

My wife and I recently bought a new Lexus for her at Northpark Lexus at Dominion. It wasn't a…read morepleasant experience. The car we bought is nice; this review is only about the dealership. When we sat down with our assigned salesperson, he asked if I wanted to trade in her car. I asked what they would offer. He briefly stepped away before returning to present the offer. I didn't think he was gone long enough for someone to appraise the car. I had previously checked the trade-in value, so I knew about what to expect. Their offer was a laughable, lowball offer. I then went to Auto Nation, Carmax, and Carvana. All of them offered to buy it at the trade-in value. I told that to our salesperson and asked him to ask the used car manager to reconsider his offer, and this time look at and drive the car. He then increased his offer to a reasonable amount. I shouldn't have had to go through the trouble to get other offers. After we bought the car and were about to drive off, I was handed one of the license plates and told they didn't install it because front plates were no longer required. That didn't sound right, so the next day I checked with the DMV and was told they were required. I told our salesperson what I found out, and he said they were told by management that they were not required. I went to the service department and they installed it. When I sat down with the finance and insurance manager to do the paperwork, I was charged for a license. Our car had military plates and there was no fee for them. I told him we shouldn't have to pay for them. He was adamant that we did have to pay for them and said I could go to the county tax office and apply for a refund. Given the handling of the trade-in offer, the misinformation provided regarding the front license plate, and the excess charge for licensing, I felt it was important for the general manager to be informed of my experience. I requested a meeting with him. I explained my experience. He was somewhat apologetic and said I wouldn't have to go to the county tax office for a refund, his office would send it to me. He also said at the next sales meeting he would advise the salespeople that a front license plate was required. A month after we purchased the car, we hadn't received the car's title nor registration. I called the DMV to find out why the delay. I was informed that they had not yet received any documents from Northpark Lexus. I called our salesperson to find out why they hadn't sent the documents. He said he would check and call me right back. He didn't call me. A few days later, I sent him an email and that was not answered. I decided to just wait. Finally, about two months after we bought the car, the title and registration arrived. As I expected, I wasn't charged for the license, but I was charged a fee for late receipt of the documents and another fee for late receipt of sales tax. So, as it turned out, the money Northpark charged me for the license paid all the late fees. I emailed the finance and insurance manager and copied the GM to let them know I wasn't billed for the license and requested the refund that the GM had promised. It has been approximately one month since I sent the email, and I have yet to receive a response. Had I known then what I know now, I would have likely bought the new car from a different dealership. I never imagined a prestigious dealership like Northpark Lexus at Dominion would have been so unprofessional.

Great service and customer support. I recently called a service manager (Robert) with some…read morequestions and he called me right away to answer my questions. We're Lexus customers for life!

We had a wonderful experience at North Park Subaru with Michael Jimenez. He was very professional,…read moreknowledgeable, and knew all about the car we were interested in. He didn't pressure us and he was very accommodating . my husband does not like sales people. But he liked Michael. That is a very high bar to reach. When going in for a follow up at on Service, he was treated above and beyond what he expected. Just an overall positive experience, especially in comparison to the encounters we had with other dealerships in the area.

We recently purchased a Subaru through Alex Bridwell and Cláudio Correia Saraiva; the whole process…read morewas smooth and easy. Alex respected our space and time while Cláudio worked out the numbers. We've had our kids with us and Cláudio was patient with them as well. Loved our experience at this location and highly encourage everyone to work with Alex and Cláudio if possible. They were great.

We shopped for an used car from North Park Volkswagen and the process was nice and simple. Manny…read moreOrquiz from the sales department gave enough details about the car we were interested in without any sales pressure. When we were at the store, Manny and Robert Montoyo kept the process simple and addressed all queries - again without much pressure. I would recommend Manny if anyone is interested in vehicles in this location.

Very disappointing experience with VW. When I purchased my new car, the sales team and managers…read moretold me I did not need a front license plate, so they never installed one. After I was pulled over by a sheriff, I was informed that both front and rear plates are required by law. When I contacted the dealership for help, they refused to take responsibility and acted as though the situation was my fault. They mailed the plates, but I received only one, which my partner had to install. Now I'm being told I have to go to the DMV to get the missing plate--and may have to pay for it myself. Customers should be able to rely on dealership staff to provide accurate information and properly complete the delivery of a vehicle. I shouldn't have to be an expert on every registration requirement to avoid being put in this position. The lack of accountability and customer service was extremely frustrating. I will never buy another vehicle from this dealership.

Wow, my Lexus looks better than when I purchased it from the dealer. Great price and service! I…read morewill definitely call on you again.Thanks, Steven, for doing an awesome job!

From the owner: If you’re tired of a lack luster detailer over charging you. Contact me today for a quote. This…read moreisn’t a side hobby for me, I do this professionally for a living. I’ll treat your vehicle as it were my own and meticulously manicure every nook and cranny of the car to perfection. You don’t pay me until you are 100% satisfied! Guaranteed.

If you go ask for Cameron he gets you what you want .He was very helpful and very educated in his…read morecars and how to make you feel comfortable with your car it was an amazing experience for me and purchasing my first car , every question I had he gave me good feedback and information highly recommend this place . They also close at 9 pm and I was the only one in there around that last two hours and it was such a fast process.

This is a family, not just a car dealer. They treat you right, are fair, and always strive for…read moreexcellence. Love the Cavenders and Audi Dominion!

The last time my car was cleaned was almost exactly 4 years ago before the first Covid lockdown. I…read morehave two long haired dogs plus I've been hauling furniture, decor and plants (the ones small enough to fit) in the hatchback and on the seats for FOUR YEARS. Hair everywhere, scuff marks, scratches, leaves, petals, Christmas glitter - the Bug was seriously scruffy. Alex spent 5 hours detailing every inch of the passenger interior and the exterior. Bug doesn't have a SINGLE DOG HAIR left! NOT ONE! Anyone with dogs knows that is an impossible mission but he pulled it off. She looks showroom new. Couldn't be happier with the service. USE HIM.

Alex did a great job of cleaning a car that has been through our recent cold, wet and muddy…read moreweather! He showed up on time, set up and got to work right away. All he needed was an electric outlet and a water spigot. I have a 150 lb. dog who rides in the back and sheds quite a bit. Alex cleaned every part of my Bronco and made it look like new!

Hands down the best and quickest service I've ever gotten! Everyone from the person who answered to…read morethe guy who pick me up had amazing customer service and really made it a easy process! Highly recommended!!

My insurance company connected me to them for roadside assistance and after waiting for 8 hours the…read morecorporate office called me to figure out what was happening with my car. They placed me on a three-way call with the tow truck driver named Alex who was assigned to my car. The driver proceeded to call me a fucking bitch multiple times and told me change my own fucking tire (my car is a 2020 that has no spare tire aka hybrid). He then told me to fucking suck it up and wait until Monday to get it picked up and said I was being sensitive and angry because I was an American bitch who didn't understand people from his country. The corporate person then offered a 5 dollar gift certificate to olive garden and asked the driver to do him a favor and pick it up tonight. The driver said the bitch better have some food ready for me to which the corporate person replied that he could have the driver service me sexually when he arrived to relieve my stress. This was a disgusting interaction and lead me to feeling extremely unsafe so I called back my insurance company to get the tow reassigned to a different company and had it taken up the ladder with their service department.