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    CarMax

    3.3 (71 reviews)
    Open 9:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    My husband and I were going to both trade in our vehicles and get new ones. In the process, the person who was working with us was very rude, and when we decided to go somewhere else and returned to our vehicles we found out that they scratched my husband's truck. We were absolutely livid. When asked about how I felt about the offer for our vehicles I was honest and stated that I expected the value to be more and was told "we don't haggle here" so we brought our vehicles to Toyota and got $8,000 more. Do not go here.

    Minor scratch/paint that wasn't on the vehicle in the online preview before paying for the vehicle to be shipped to that location.
    Brittney F.

    Our experience at Carmax in San Antonio on 11880 IH-35 N was less than decent. Our salesperson, Romeo, was not knowledgeable in the processes he proposed to us (like 24 test drive, pre purchase repairs, post-purchase warranty & repairs) and he lacked effort to go find out the actual process. If he didn't know an answer he would just say "I don't know & I'm not sure," only going to ask a supervisor or colleague After I requested him to ask someone. Then he'd come back and say he couldn't find anyone to help bc no one wanted to come over if they weren't making commission on the sale. (Doesn't seem like a helpful or collaborative team environment). The wait time for in-store answers and attendance was almost unbearable. It took 1.5 hr to get signed up for the 20min test drive and close to 3 hours for the 24hr test drive. Romeo seemed to not have a sense of honoring or making the most of customers time. Just to copy drivers license took 20 min, as Romeo chatted with his coworker. After the 24 hr test drive we asked Romeo about a few key things that need maintenance before purchase. Romeo said Ok he will take the short list to the maintenance team & then call us that next Tuesday. Later that evening (Saturday), we get a call from Nate/Nick who tells us that our pre purchase inspection was actually not allowed & we did not have authorization to take it anywhere & that Carmax will only repair things After the car is purchased and only if there is damage to the vehicle then. We explained that we spoke to the manager & got approval for a pre-purchase inspection & we don't feel comfortable buying a car knowing something may be wrong with the rear differential. The requested repairs were less than $1,000 combined. We asked to schedule another appointment with them for Monday & maybe just go over things in person. He said Romeo was off Monday so he'd make us an appointment for 6pm Tuesday. The next morning (Sunday) we see that the car has been released from my reservation. We texted Romeo on Monday & asked how things were going & if the maintenance team agreed to the repairs. No response. Wednesday Romeo responded saying maintenance was still contemplating. Romeo never shared that the car was released. Very shady. I still had 4 days left of the reservation but it happened to be released right after our call with Nate/Nick. That Monday I made a new reservation for the car & requested it be shipped to the other Carmax location in San Antonio; but honestly we didn't feel comfortable with Carmax anymore so we ended up buying the same model & package at a different dealership altogether.

    Check engine light and Low tire

    I bought a car that had the low tire pressure light on. they said it was a sensor issue and would go off by the time i got home. turned out it wasn't the sensor and there was a nail in the tire. then aside from buying a car with a nail in the tire, the next day the check engine light came on. when i went to carmax to tell them my issues within 24 hours of purchasing the car they sent me to a good year to get it fixed, but didn't care about my experience at all. terrible customer service, and if you're looking into buying a car there check for nails in the tires.

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    4 years ago

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    1 month ago

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    1 year ago

    Customer service was great. We were selling a car and didn't make a deal, , but the service was 10/10.

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    3 years ago

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    3 years ago

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    2 years ago

    10/5 stars for JOE in the service department! he has been very helpful with the repairs on my car and very understanding.

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    4 years ago

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    7 years ago

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    3 years ago

    Business center keeps saying 10 minutes for the paperwork..10 minutes. Bullshit! At some point just say hour or two hours...sheesh.

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    6 years ago

    They didn't follow up with me about a preowned vehicle. The salesperson lady lied to me .

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    5 years ago

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Caring dedicated Sales Consultant, patiently getting me into the car I wanted at the budget I needed.

    Mentioned in 4 reviews

    Read more highlights

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    Having a European car in the Texas Hill Country can be a challenge when it comes to getting it…read moreserviced. When that car is 18 years old, the challenge is even greater. I've taken my car here for a couple of issues, one was major and pretty straight forward, the second was even more time consuming because it was much less straightforward. The crew here worked with me to source the parts I needed at a price I could afford and stuck with the problems until they were resolved. Service like this does not come cheap however the value of getting it done right the first time with a shop that will back their work after you've paid for it makes it at least reasonable. These guys are direct and perhaps more unfiltered than you may find at other shops. They are also funny and passionate about getting your car back on the road working right. I highly recommend them to you.

    I was referred here by a friend and I am quite happy about it…read more My Ollady was in a drive thru and got hit on my front quarter panel by someone rushing through the parking lot, and I came here for some body work. They laid out a few options for me with or without using my insurance, and since I had a low deductible we ran it through the insurance. They were great with communicating with my adjuster and even communicated ahead of time that my return date would be 2 days later than originally anticipated, which I really appreciated. I dealt with Arthur and Belinda and they were both fantastic. I even had them do an oil change while it was there and they washed and vacuumed it before returning it! The extra detailing and care they put into the job was amazing and I'll definitely use them again. Thanks so much y'all!!!!

    CarMax - usedcardealers - Updated May 2026

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