A Tale of Two Experiences 3.5/5 The Personal Side: I got…read morecaught in an awkward position due to some internal drama between dealership staff. Things felt even weirder when we walked into the finance office and one of the employees had his coworkers staring at my wife and me. I just smiled, waved, and kept moving. The Business Side: Outside of that, it was a standard dealership transaction. We haggled back and forth, but ultimately landed a great deal. Erik was pleasant and professional throughout the process. Jonathan, the finance manager, was awesome and he beat out USAA's interest rate, respected my time, and got us out the door quickly. The Bottom Line: At the end of the day, I separate personal awkwardness from business. I go where the best deal is, so if the price is right in the future, I would buy here again.

When it came to the actual purchase of my vehicle, I would easily give them a solid five stars. The…read morebuying experience itself was positive, and I have no complaints about the purchase. Unfortunately, my experience with the service department has been a very different story. My first maintenance service was great--I was in and out within a reasonable amount of time, and everything seemed to go smoothly. Unfortunately, the second service was the complete opposite. What should have been a routine one-to-two-hour maintenance visit turned into a five-and-a-half-hour ordeal. What makes this particularly frustrating is that the extended service was apparently necessary because, during my first maintenance service, the drain plug and gasket were not replaced as required by the manufacturer. Between the two maintenance intervals, the plug and gasket deteriorated and melted onto the oil pan, eventually creating an opening that resulted in oil seepage. While I understand that additional time was needed to correct the problem, the fact that the issue originated from the previous service is extremely concerning. To me, this reflects a level of neglect and incompetence that should never occur during routine maintenance. The lack of communication only made matters worse. During the five-and-a-half-hour wait, I received virtually no updates from the service advisor. I eventually had to take it upon myself to follow up and find out what was happening, while the advisor was able to go to lunch during that time. As a customer who had already been waiting for several hours, I found that incredibly frustrating and disappointing. I finally received my vehicle and can only hope the problem was properly resolved and that there are no further issues. Unfortunately, shortly after leaving, I noticed that two lug nut covers were missing. At that point, my eye was definitely twitching. After everything that had already happened, discovering that something as simple as lug nut covers had been overlooked further eroded what little trust I had left in the service department. Ultimately, I would still give the vehicle purchase experience five stars. However, the service department is an entirely different story. The combination of what appears to be neglect and incompetence, poor communication, excessive wait times, and a lack of attention to detail has significantly damaged my confidence in their ability to properly care for my vehicle. I sincerely hope this was an isolated experience, but after this visit, I am left questioning whether I can trust them with my vehicle in the future.

It was very bad the manager would not even take the time to even listen to my insurance person…read moreAngel do better Quality it was not your store was very hot not water or nothing offered Texas is hot hello They said 2 people called in but no excuse for the treatment

I bought a car at the at the north I 35 location. While in the process, they answered every phone…read morecall every text within minutes. When I got home I found I had missed a small crack in the headlight housing. I thought I was OK since I was manufacturers warranty as well as an extended warranty that I purchased. The Kia dealership says no because it was caused by an outside influence. Now enterprise won't answer my texts. Weird how that works. Now I am out 1200 bucks for the headlight.

Louise Help me on purchasing My new Chevy truck , super happy with his communication and made my…read morepurchase smooth and fast !

Super nice people we started manager Eli , and then it was Scott our sales person…read more and our representative person John Ledrama . Thank you for help us . we are going to enjoy our upcoming retirement

I didn't buy my vehicle here, I was just in for normal maintenance an oil change and tire rotation…read more Overall it was a great experience. The associate who helped me was friendly, professional, and efficient. Everything was done in a reasonable time and they kept me updated, which I appreciated. My only minor complaint is they do try to upsell you on extra items. That's really the only flaw, but I want to be clear it has nothing to do with the associate helping me, it's just on the paperwork. Not a deal-breaker, just something I wish they wouldn't push so much. For routine service though, I was happy and would come back.

I am shocked at the negative reviews, I almost didn't think about leaving a review because I…read morefigured they had tons of great reviews! I had a wonderful experience on the used car side. It was a vehicle purchase for my nonprofit and they were absolutely wonderful! It was the first purchase we had made under the organization so I wasn't really sure what to expect, but the guys walked me through everything. We noticed an issue with the A/C on the test drive. They kept it a few extra days to make sure everything was replaced and in good shape before I left the lot! I absolutely recommend visiting Jordan Ford! ESPECIALLY if you're looking for a cargo van.

I had a great experience with Kevin Minor. He's a solid guy who was professional, friendly, and…read morenever made me feel pressured. Highly recommend requesting him to help out if you're looking for a car! Thanks for all your help Kevin!

I truly had an amazing experience selecting my new car, Cassandra was my agent and she took amazing…read morecare of me and was patient with me while I made my choice between 3 different vehicles. I felt heard, my choices were respected, and all of my questions were answered. I love my new Rogue and I can't wait to go back when I get it serviced.

T.C and Austin were very helpful and worked with me to get into a 2026 KIA Sorento! They made the…read morewhole process enjoyable to buy from a dealership again! It you need a new KIA go with T.C and Austin they'll get you into a new car in no time!!! Well be back again in the future to purchase another vehicle.

I am extremely disappointed with my ongoing experience at World Car Kia North and, after more than…read morea year of trying to resolve the same issue, I feel I have exhausted my options. When I purchased my Kia, I also purchased and paid for both a service/maintenance plan and tire and rim protection. More than a year later, these products have still not been properly activated or reflected in the dealership's system. I have now visited this dealership approximately five times and have had to explain the same issue repeatedly to different employees. Each time, I have been told it would be addressed, yet the problem remains unresolved. During my fourth visit, I was there for a separate tire issue and again brought up the fact that my coverage was not showing. It still was not corrected. I was also previously advised by dealership personnel that the Finance employee who originally sold me these products was no longer employed there due to issues with her work. Whatever occurred internally, however, should not become the customer's responsibility. I purchased these products through the dealership and paid for them in good faith. Now I have had a tire blow, which is exactly the type of situation for which I purchased tire and rim protection. I have been trying for three days to get this resolved. While I have possession of my vehicle, it is currently on a spare tire, and I cannot reasonably continue driving it this way while waiting indefinitely for the dealership to address a coverage issue that has already existed for more than a year. Today I called again and was advised that Bailey was off and that "she can call you tomorrow." I understand employees have days off, and my frustration is not with someone being unavailable. My frustration is that an issue this longstanding apparently cannot be handled by anyone else in her absence. After explaining the situation again, I was transferred to Finance. Unfortunately, this has become the pattern. Every time I call, I am transferred between departments. I have specifically requested to speak with a manager multiple times and have yet to actually be connected with one. At some point, someone in management needs to take ownership of this situation rather than continuing to redirect me to another employee or department. I am not asking the dealership for a courtesy or exception. I am asking World Car Kia North to honor products that were sold to me by their Finance Department and that I paid for. I should not be required to pay out of pocket for something that should be covered because of an internal administrative failure to properly activate the protection plan. Likewise, I should not have to explain the same situation during five separate visits and numerous phone calls simply to receive benefits I already purchased. More than a year. Approximately five visits. Three days trying to resolve my current tire issue while relying on a spare. Numerous phone calls and transfers. Multiple unsuccessful requests to speak with management. And I am still trying to get the dealership to recognize coverage that I paid for when I purchased the vehicle. What makes this especially disappointing is that I have otherwise enjoyed my Kia and had been seriously considering purchasing a second Kia. This experience has made me reconsider that decision. Customer service after the sale matters just as much as the experience of purchasing the vehicle. I have now escalated the matter in writing to dealership management. If it cannot be resolved at the dealership level, I will pursue the appropriate escalation channels with Kia America and consumer agencies. I would simply like someone in management to take ownership of this issue, review my purchase documentation, correct the coverage I paid for, and provide a resolution. After more than a year of attempting to address this, I do not believe that is an unreasonable expectation.

Getting the car in for a 5k service today. The Mummy is playing in the Customer Lounge. Whatever…read morehappened to Brendan Frazier? Happy Motoring.

The only reason I'm giving two stars is the fact we did find good value in the price of the car we…read morebought. Other than that, I would've given zero stars. The service and process was horrendous. The new car was filthy, even after they attempted to clean it, which has zero attention to detail. The car also only came with one key fob. They could not find the other, and had no urgency to replace the missing key fob. Too many other negative comments to mention here, but I would steer clear of this place, don't waste your time.

I know. I know. I was warned about J D Byrider and their practice of putting good people in bad…read morecars. Well, i have had my share of bad luck this past year and am currently working as a tem employee. Making good money but it is not a "secured" position. So i went there and purchased a care this past weekend. All I have to say is that these people treated me very nice. My car came with a 24 mo. or 24,000 mi warrantly and i am very happy with my new ride :) Chris De Los Santos, my sales man and Leonard ( sorry Leonard i forgot your last name ) were so accomodating. Great people. Took off one star because the process took soooooo long.

I have gone through the same exact thing I cannot wait until I am finished paying it off. It has…read morebeen broke down more than it has ran and when I report it it's OK for them to do shabby business in Florida. That's allowed put you in an unsafe car that leaves you stranded in every worst place possible and sits in the shop for months on end, because it overheated so much it burnt two of the heads, and they had to be reworked.

Such a GREAT experience here and would recommend this CarMax to everyone! I did most of the…read morepaperwork online so it did make it easier when I got there. We were early to our appointment but Leo helped us as soon as we came in, he had multiple customers at the moment but was putting the effort to help everyone as much as he could! They were short staffed so it did take a little longer than it probably would've but everyone there was apologetic about the wait time and you could tell they were doing what they could! I'm so happy with my experience and will recommend this location to everyone now!

Mikaela in the business office single-handedly ruined my life. I paid over 8,000 for a down payment…read moreon a vehicle I was asked to return, upon returning the vehicle Mikaela and Jerry informed me that the only way I would be refunded for the down payment is if I allow them power of attorney to sign my name. Mikaela personally cancelled the refund of my deposit and is informing me that she doesn't have a manger on site. So either she the one managing the location or shes lying.

First I would to say this place is awesome. Patrick and Larry helped me get into a car that I love…read more Other dealerships said no but AutoSelect said yes. I had a very low down payment and my monthly payments were I wanted them to be. Good or bad credit they work with you and they treat you like family. Please go see Patrick and Larry

From the owner: Our goal is to aid car buyers with any auto sale negotiation. Patrick Simon and his team have the…read moreexpertise in sealing advantageous deals for both the client and car dealers. His methods are the new way of doing business that gives customers peace of mind when purchasing their vehicle. Auto Select's goal is to help customers get into their dream vehicle while providing them the best experience possible. Patrick Simon is passionate about what he does and cares about the customers more than the overall deal. He cares to give them the best deal while giving them a great experience. He loves the confidence when they get the best deal while attaining a friend. It is his goal for clients to do business with Auto Select, now and in the future.