I didn't buy my vehicle here, I was just in for normal maintenance an oil change and tire rotation. Overall it was a great experience. The associate who helped me was friendly, professional, and efficient. Everything was done in a reasonable time and they kept me updated, which I appreciated. My only minor complaint is they do try to upsell you on extra items. That's really the only flaw, but I want to be clear it has nothing to do with the associate helping me, it's just on the paperwork. Not a deal-breaker, just something I wish they wouldn't push so much. For routine service though, I was happy and would come back. read more

I am shocked at the negative reviews, I almost didn't think about leaving a review because I figured they had tons of great reviews! I had a wonderful experience on the used car side. It was a vehicle purchase for my nonprofit and they were absolutely wonderful! It was the first purchase we had made under the organization so I wasn't really sure what to expect, but the guys walked me through everything. We noticed an issue with the A/C on the test drive. They kept it a few extra days to make sure everything was replaced and in good shape before I left the lot! I absolutely recommend visiting Jordan Ford! ESPECIALLY if you're looking for a cargo van. read more

Jordan Ford - Auto Repair Near Me - San Antonio, Texas

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After purchasing an $80,000 Ford F-250, we expected professional and reliable service from Jordan Ford. Unfortunately, our experience has been extremely disappointing. In January 2026, we brought our truck to Jordan Ford for an open recall. The dealership kept it for two days, then called us to pick it up. When I asked the service advisor what had been done, I was told, "Nothing--Ford canceled the recall." We were later informed that the truck had two open recalls: one involving the rearview camera and another involving a PCM and TCM update. When we contacted Jordan Ford, we were told that both remedies were available, that the rearview camera update could be completed remotely, and that the PCM/TCM update had to be performed at the dealership. After leaving the truck at Jordan Ford for another three days, we were told it was ready. However, upon pickup, we discovered that only the rearview camera recall had been completed. That update could have been performed at home, while the PCM/TCM recall--the repair that required an in-person dealership visit--was not addressed. When we expressed our frustration, our service advisor, Rene Contreras, simply laughed. That response was completely unprofessional and unacceptable. After two separate visits and several days without our vehicle, Jordan Ford still failed to complete all available recall work and treated our concerns dismissively. We will not be returning to this dealership and cannot recommend it to others. read more

I bought a used CPO truck from Jordan. My salesman, Tim Lee, was very attentive, knowledgeable and engaged in the whole process. I've bought a dozen cars in my time. Working with Tim and the managers at Jordan definitely ranks up as one of the best sales experiences I've had. There was an issue with possibly not driving the truck off the lot that day. Tim, managers, and repair people worked to ensure I drove off in the vehicle I wanted. I highly recommend Jordan, Tim Lee and the whole team. It was a very positive experience. read more

Jordan Ford - Ford F150 King Ranch - Auto Repair Near Me - San Antonio, Texas

I recently had the pleasure of purchasing a 2024 Ford Bronco Badlands and I had to share the wonderful service I received. From the moment I walked in, I felt so welcomed and valued as a customer. William Dee, our salesman, was so knowledgeable and attentive to what best fit my needs/preferences for a new vehicle. He took the time to explain features and options in a way that was easy for me to understand, making it a stress free experience. I appreciate Jordan Ford for their transparency and honesty in pricing with no hidden fees or surprises. I absolutely love my new Bronco Sport! It is everything I had hoped for and more! If you're in the market for a new vehicle I HIGHLY recommend visiting Jordan Ford and asking for William Dee. You will not be disappointed!!! read more

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If you are considering buying or servicing a Ford here, look elsewhere. My 2022 Bronco Sport has only 40,000 miles. It is currently sitting in your shop for its third major powertrain failure in 9 months. Incompetence: You failed to fix the root cause during the first two repairs (Water Pump & Turbo), leading to this third catastrophic failure. Negligence: The vehicle has been out of service for over 84 DAYS this year. Bad Faith: You are now refusing to honor the 60,000-mile Powertrain Warranty for the current overheating issue (Code P1285), claiming it is not covered despite being direct consequential damage from the prior failures. You are leaving a customer stranded with a broken 3-year-old vehicle and refusing to stand behind your written warranty. This is how Jordan Ford treats valid claims. Regulatory complaints have been filed with the TxDMV and NHTSA. read more

We had an outstanding experience at Jordan Ford in San Antonio, TX! Rob Zimmerman and D'Andre Wakefield went above and beyond, not only making the process fast, easy and organized but also going out of their way to ensure we were placed in the perfect vehicle for our needs. They were prepared, responsive and transparent throughout. Highly recommend this dealership and team for their exceptional service! They know how to make it happen for you. read more

I worked with Alex H., and after a day of dealing with bad dealers, working with Alex was great! Super friendly, knowledgeable, and transparent. Arguably the best dealership experience I've ever had. I can't speak for any other dealers at Jordan Ford, but Alex made my experience stress-free. Highly recommend. Also shout out to King Solomon and the other friendly gentleman that wore a cool belt (you know who you are ) read more

The process for me buying truck was a long process. I started probably around January and met one of the most friendliest and professional but cool sale people ever. The wonderful person was Daniela Cantu. She showed me all the trucks I wanted to look at and when I wanted a little space to think she gave it happily without. That was great. Other sales people at other locations were pushy or watched from little areas around the lot. I went back countless times and she always was available. She we up and beyond. I must have called 10 times and come to see the truck of my dreams at least 6. She told me all about the truck. She was great. I couldn't believe her patience. Especially with me shopping all the time and not buy. I thought she would have gotten annoyed but she didn't. Patient and kind and professional the entire time. I had found my truck and 4 other dealerships. But what sold me on Jordan Ford was the rapport I had with Daniela. On the time of purchase her and Tom were very transparent about everything I could expect and everything. They were awesome. I recommend this place and if you're looking for a vehicle ask for Daniela Cantu. This is my 4th Ford vehicle and by far the best sales experience. Thank you so much Daniela read more

Jordan Ford - Thanks Daniela!!! - Auto Repair Near Me - San Antonio, Texas

Recently took our Ford Bronco to this dealership for recall work and was extremely disappointed with their service. The day before my appointment, my Bronco overheated, and I mentioned this to the service advisor. He told me the issue was likely the water pump, which is a known problem. Despite this, I was charged an additional $250 for a "diagnosis" fee, even though the vehicle was already on the lift for the recall work and they knew what the issue was. A few days later, the dealership quoted me an outrageous $6,600 to replace the water pump - $1,600 for the pump itself and $4,800 to flush the coolant. This price was ridiculously high, so I called 2 other ford dealerships, along with our mechanic who confirmed my thoughts and ended up getting it done for $1,100. After the recall work was completed, i went to pick up the car to take to my mechanic. After paying the $250 diagnosis fee, the service advisor then followed me outside and asked me NOT! to fill out the performance review or survey because he claimed any rating below a 5 would be considered a failure and would impact his livelihood. When I received the survey, it came from the service director, Steve Tower. I informed him about my experience and the inflated quote, but he was dismissive and said I was misinformed. I called other Ford dealerships and mechanics, all of whom confirmed that the price quoted by this dealership was unreasonably high. My take away from Jordan Ford. 1. Inflated prices 2. Inflated reviews, they Will ask you not to review if they think you will give them anything less than a 5 or have anything negative to say. 3. Upper management is ok with both. I can't in good conscience recommend Jordan ford. We will not be getting any more vehicles from Jordan, personal or fleet. read more

I don't recommend trying to even call this establishment ""Ford". I just called to speak with a master mechanic and bam not one is mastered or even available. a simple hello and thank you for calling would have been great but a yea how can I help is what I got then the woman who stated she doesn't know anything about vehicles started asking questions only the mechanic should be asking. definitely not taking our business here and going to a different ford. read more

Purchased a 2017 Hyundai Santa Fe August 2024. My car I was driving was not operative and I was desperate for a vehicle. The car seemed like a good fit and the salesman stated it was a good car and he had sold many. I had the car for a few months and noticed it used an excessive amount of oil. I would replace the oil not thinking it was the engine. I proceeded to approach the manager to see what could be done and he said he cannot help me bc it was a month beyond the year. I felt they knew that the car engine was not good and took advantage of a woman who had no knowledge of this particular car engine. Foolishly bc I was desperate, I did not do my research. I then approached the manager, Mr Zimmerman of the situation. He quoted me 3500 trade in value and I informed him, I owe 14,000. He said he was not able to do anything for me! Overall I feel they sold me a car that they knew that the engine was not good and took advantage. They were dishonest and did not reveal the truth. I will never purchase from them again and I would suggest others to do the same! read more

Called with a "pass system" issue... After talking to two service rep) Asked if I could tow it in so they could remedy the electrical problem - they said they're two months out and are scheduling for April so if I would've towed it and it would've sat in their lot for two months Can't tell you how much I do not recommend these guys! Every time you call their service department they are really busy and "scheduling a month out"... Seems like no one over there knows anything about a Ford system if it can't be plugged into a computer and the answer given to them on a screen. (conversation started out simply asking how I could reset the pass system since someone shoved a screwdriver in the door) read more

I think it's time I finally drop the bomb on this company, or maybe just establishment. That and contemplate why I haven't done so already, let alone why I haven't filed a lawsuit yet. Where to start. First off, over a year in a half ago maybe 2 years now, my 2020 Ford ECOSPORT was having an "intel Fuel issue", which I immediately contacted the dealership, whom then forwarded me to the manufacturer. This was before my 60,000 mile manufacturer warranty. I was told that the issue had nothing to do with the manufacturer being able to cover (told on multiple occasions upon calling multiple times throughout the year). My car sat in my parking lot for a year plus at which point I unfortunately had to barrow a vehicle from a dear friend until I either A: scooped up enough money to resolve the situation via mechanic or B: Ford would follow up with a solution (which they never did). One day, out of the blue, my insurance notified me of a recall on my vehicle that had been issued 3 months prior... my INSURANCE notified me, not Ford manufacture, not my Ford dealership. My Insurance that I was STILL paying aside to my $515 car payment I WAS NOT ABLE TO USE. Now this is where the real f*cked up part is. The recall was the exact issue I called the manufacturer for in the first place over a year before! So my car sat in my parking lot, unable to start, my lines were getting clogged, and my battery died (which I replaced RIGHT BEFORE they finally towed it to the dealer). After a few days or so of them "graciously" giving me loaner cars for the inconvenience of the recall that should have been issued a year ago, they finally got back to me and told me "your battery is dead, we need you to pay for a new one"... I JUST replaced it.... But, lacking time to argue about the situation, I used my AutoZone warranty to replace it and brushed it off my shoulder. A month or so later, they finally get back to me on the recall being finished guaranteeing that my whole ENGINE had been swapped along with my fuel lines. Long behold, they informed me that the vehicle still would not start due to an intel fuel issue... didn't you JUST do a full engine swap and a fuel line replacement??? Now I sat there with my hands behind my back with only ONE option. But a f*cking car. Staying as cordial and professional as possible, I went through the options, discussed payment plans, and even was informed that I'd be getting a few added in perks such as a maintenance plan (which implied oil changes and tire rotations). Fast forward to today (April 23rd 2025). I got my 1st oil change done at about 5500 miles. As I'm getting my keys, the gentleman proceeded to inform me that I have a payment. Immediately I showed my concern and mentioned I'm paying extra for what? Eventually upon disputing the situation which too over 30 minutes, I finally was let go scotch free with a few "reward points" added to my file to guarantee I'd be getting this oil change along with the next free. Again, what was I paying for the whole damn time?? read more

Took my car in for a safety recall. They called me later that day to tell me my car was ready. I picked it up and headed home. When I got home I put my car in reverse and got the exact same error message as before I took it in. I returned to the dealership where I was told they did the repairs ford tells them to. I told them it didn't work. I took a picture of the error display and showed them. They said I could leave my car with them and they would look at it. I ask why it was NOT checked before I was called and told it was ready. Service manager told me he would have to talk to tech before he could tell me. This just another disappointment in this dealership, they are the closest to me but have the worst ethics. I hear from them all the time wanting my business back and every time I am sorely disappointed. I keep thinking they have new people so it will be better this time, and each time it's the same poor workmanship. Save yourself the headache take your vehicle any place other than jordan ford in san antonio. read more

Jordan Ford - Same error as before jordan ford "fixed the issue" - Auto Repair Near Me - San Antonio, Texas

Their service department is in horrible shape. I've bought cars and used service for over 25 years. I've had great experience until now. Worst response ever from this service department and I've been coming for over 25 years. I have a Ford Explorer in extended warranty that has an engine service light. My Ford Pass account shows oxygen sensor - I could not make an appointment on line and it said call. I called and they said make an appointment but it might take 5 days for them to do a diagnostic!!! Unbelievable that you make an appointment to wait up to 5 days more to do a diagnostic under warranty. For now I'm furious at Jordan Ford and will go to another Dealership and if I get the same dis I will not be buying any more fords. read more

Great experience purchasing our new F350 today! Our sales person, Dursun Isci was very knowledgeable and made our buying experience completely comfortable. No high pressure at all from Sales, Accessories, as well as financing. Tom with financing was thorough, answered all questions and made the purchase easy and quick! Very organized location. read more

Long detailed review is because last year I left a short bad review on google. Two and a half hours for an oil change is too long. An oil change should take no more than an hour. To suggest that I need a coolant flush just based on the miles is asinine. I had my coolant flushed at another shop about 8 months ago. I went in for an oil change and the Jordan Ford service department suggested I do a coolant flush, change my cabin filter and do an injector cleaning service. If they are going to show a video saying I need additional work completed, then the video should show me why. Don't just show me a video scanning the top of my motor. For example, if my coolant needed to be flushed why not show me a video of my dirty coolant or it leaking, or something? If my cabin filter is dirty maybe show me the dirty filter. The example for the coolant is better because how hard is that? Just open the cap and look at the coolant. The example for the cabin filter is a little more difficult but for a mechanic that does these things day in and day out, again not that hard, and if they did show a video of a dirty filter from my vehicle, this shows excellent customer service, going that extra mile to show that someone may need a $160 service for a part that costs $15. Not sure what your refresh service does but a little extreme if you ask me. The injector cleaning is the only service I can see being completed, but after feeling like Jordan Ford is trying to get one up on me, no thank you. Even $90 for an oil change and tire rotation is extreme. In retrospect now. Probably shouldn't have got a tire rotation but I am not someone who does not have much time to spare so, I said yes. Not sure if I will ever go back to this business for anything. I had an issue with Jordan Ford, almost a year ago exactly and stopped going for some time because of their poor service, but the new shop I go to is not open on weekends and weekends are my only availability currently. Oh and the bad experience I had... I took that all the way to the top brass at their service department and they did not even try to compensate me to retain me as a customer. It's OK. I will demote myself to another service like Firestone or something similar. I am military and have always gone to dealerships for superior service. People typically have less of a chance of being ripped off or deceived, and it is universally accepted that a dealership will back their work. This meant a lot to me. I guess the joke is on me though. Don't trust anyone now. I do not anticipate going back to Jordan Ford anytime soon. One last thing how can you not have some military discount or military program being so close to a military post? Can you explain to me how Jordan Ford supports the military and their Veterans? I do know that dealerships closer to military posts typically charge more for their services because of all the business they get from military members. read more

Purchased our third vehicle from Jordan Ford, specific ally Tim Lee. In my search for a loaded unicorn vehicle (preowned 2019 priced right and extremely low mileage 10k) we also had the pleasure of working with Bill Forehand who is amazingly patient with customer indecisiveness and thorough analyzation. Once we found the we wanted we were able close the deal in 3hrs. We also worked with sales managers Soloman Ebrahim and Brandon Wood- they took care of us as loyal customers. No hidden fees or increased rates, Jordan Ford has earned our business. read more

Jordan Ford - Auto Repair Near Me - San Antonio, Texas

I bought a 2023 F-150, and their help was tremendous. The process took me a little time to figure out what exactly I wanted, and they were patient with me. I would definitely go back! read more

I can not say enough good things about Jordan Ford and even more so our salesman Dursun. We went in just looking a couple of months ago and left with a beautiful new truck. Dursun knew so many details on all of the features and did a fantastic job of helping us make a decision. Last night our daughter let us know she was thinking about buying a car so I texted Dursun. He responded very quickly and helped us get an idea on what she was wanting to get. We made an appointment for this afternoon and a couple of hours later she drove away with her first big girl purchase. Highly recommend Jordan Ford and 100% ask for Dursun when you go in. read more

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My wife's 2018 Explorer was having major electrical issues. Our Service Advisor, Brian, was very professional and courteous and worked directly w/ our extended warranty provider making it very easy on us. He also got us in and out quickly, as well as, got us into a rental that was covered by our warranty as well. Jerry and Deena S. read more

A Disgraceful Display of Deception: Jordan Ford Dealership's Shameful Tactics As a veteran and car enthusiast, I cannot express enough my utter disappointment and frustration with the abysmal treatment I received at Jordan Ford Dealership. My recent attempt to purchase an SUV from this establishment turned into a nightmare of deceit and manipulation, leaving me questioning the integrity of the entire operation. Upon calling the dealership, I was greeted by a seemingly amiable salesman who appeared eager to assist me with purchasing a vehicle I found online. Little did I know, I was about to be subjected to a disgraceful display of unethical behavior that would leave a sour taste in my mouth for days to come. I expressed my interest in a particular SUV, only to be informed by the salesman that the vehicle was currently in service and therefore unavailable. I told the salesman that I didn't need financing, that I wanted to pay cash and asked that he run the numbers on my trade in. I even went so far as to send photos and my vin at his request. Understandably disappointed, I reluctantly accepted the information and said I would wait until the following day when he said the SUV would be available. However, my disappointment quickly turned to disbelief when I later discovered that the very same SUV I had expressed interest in buying, in fact, was available for purchase despite being in service. It became apparent that the salesman had misled me, either out of incompetence or, more alarmingly, as a result of unethical business practices. I was told "a repeat customer who purchases cars regularly" purchased the vehicle while it was in service. When I asked the manager to rectify the highly shady situation, I was told there is nothing they could do. This reprehensible behavior is not only unethical but downright deceitful. As a customer who was ready and willing to make a purchase, I deserved transparency and honesty, neither of which I received from Jordan Ford Dealership. Instead, I was met with blatant deception and manipulation, leaving me feeling betrayed and taken advantage of. It is unconscionable that a reputable dealership would resort to such underhanded tactics to secure a sale. This blatant disregard for customer trust and satisfaction speaks volumes about the lack of integrity within Jordan Ford Dealership. If this is how they treat their customers, I shudder to think of the other questionable practices they may engage in behind closed doors. In conclusion, I urge prospective car buyers to steer clear of Jordan Ford Dealership. Their shameful tactics and lack of integrity are a disgrace to the automotive industry, and I refuse to support a business that prioritizes deceit over honesty. Save yourself the headache and heartache, and take your business elsewhere. read more

I did my best to be a good customer... Bought two trucks from them since 2017. They did all my maintenance and repairs.. I even convinced family and friends to use Jordan Ford...Every single thing they do they want a review for and to hear good job. I gave them good reviews... I tried my best to be a good customer. The problem with Jordan is every chance they had a chance to give back they play games over Nicole's and dimes. The Nicole's and dimes always go Jordan Fords direction. I missed a maintenance on a maintenance package I bought, I was out of town. When I went past the mileage they refused to do the maintenance I had paid for....Jordan Ford screwed me for $50, I bought 2 vehicles from them and had all maintenance done through them...I payed them for a service and they refused to do it and kept the money. I was in an accident let them do the repairs... I asked them to figure a cost effective way to take care of a separate issue... They only offered full price options, Then they tried to rip me off for the film that was supposed to go on the windshield. I think they thought I wouldn't notice and take the extra money for their pocket... Jordan Ford wants accolades for everything they do, practically harass you for reviews and never show any appreciation for good customers... I will never use Jordan Ford again and most likely never buy another Ford. read more

Avoid this service center! I brought my F150 in for a routine service but will never do so again. In the future, I will absolutely take it to Bluebonnet Ford in New Braunfels!! I purchased locking lug-nuts for the vehicle a while back. During the service, the technician broke one of the locking lug-nuts and I was informed later with the video that details the service. I was called about the incident and was told that I would be charged for the locking lug-nut if I wanted it replaced. (Eric Gomez) I explained that they should replace the part that they broke because it was something that happened during the service. I explained that I was not upset at the technician and understood that parts break over time. But the fact that the technician broke it remains and that they should offer a replacement. The manager insisted that I must have broken it or it was damaged previously. I stated that this was not the case and that I was unhappy with their solution of having to purchase another set. He offered 1 locking lug-nut from another set and a different lug-nut key. So, I now have 2 different keys (1 key for 1 lug-nut & another key for the other 3). They even refused to order a lug-nut with the reorder code which would have been a solution to replace the 1 lug-nut that they broke. I accepted their offer of the additional lug-nut and additional key and immediately drove to Bluebonnet Ford. I explained to the manager my dilemma and was taken care of immediately. He even was able to cover the cost with the warranty that was offered. So, please avoid Jordan Ford service center like the plague and take your vehicle to Bluebonnet Ford (830) 606-8011. They replaced what Jordan Ford broke and was at no cost!!! read more

I had a positive experience taking my vehicle in for service from the scheduling process to taking my vehicle in. As soon as I arrived, I was welcomed by the service team and the entire process was super quick. They offered to Lyft/Uber me to my job and then dropped off my vehicle at my job once the service was finished. Overall had a positive experience and would recommend them for service. read more

René Contreras was the tech that took care of me !! He was absolutely the best . He made sure I was taken care of! Best customer service ever! I would give 10 starts but unfortunately they only have 5 read more

If I could give you guys no stars I would. I am extremely disappointed with the automotive and services they did on my 2020 Ford Explorer. They ran a diagnostic reset on the Ford Explorer due to the liftgate no functioning and according to the technician there was nothing wrong with it stating it was working fine and proceeded to charge me $209 for the diagnostic test. I received my vehicle back, it was working while I was there but when I left shortly after I started experiencing the same issues with the liftgate not opening again. The technician did absolutely nothing to fix my vehicle and you guys scammed me on my money, I will not recommend anyone to do business with this place because all your technician will do is scam you out of your money. And I will be reporting you to the better business bureau read more

This was actually our first experience purchasing a Ford F150. We literally had to drive about 250 miles from deep South Texas RGV to have this awesome experience. "Boy", was it well worth the drive! Jordan Ford in San Antonio, Texas is a perfect example of establishing a family relationship first than anything else. It was intriguing to see Jordan Ford celebrating their 100 years of service. Meaning they know what it takes to create a magnificent relationship with their consumers. Trust, character, and the patients to establish the core principles of an ethical transition. Five out of Five Stars is what this well establishment receives in my book. Special thanks to their delightful staff. Especially to Wally Hannum & Robert Zimmerman. Their professional and customer service skills were flawlessly out of this world. I would actually invite for all the RGV consumers to give these guys a chance and you would not regret it. They have moved up the bar on customer satisfaction. Trust me, theirs not one dealership in the RGV that can compare to Jordon Ford. Why?! Because I've checked myself. These guys have honestly created a customer for life. https://www.instagram.com/jmjgratification/ read more

Jordan Ford - Welcoming this F150 to our family! - Auto Repair Near Me - San Antonio, Texas

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I was looking for the right car and had been to many car dealerships during my search. Jonathon at Jordan Ford was the best out of all of the car salesmen I encountered at other dealerships. He is very experienced, personable, and patient! He helped me throughout the whole process and I will definitely be back in the future if he is there. Thank you Jonathon and thank you Jordan Ford for being the best of the best in San Antonio. read more

I just wanted to let everyone out there know I had the pleasure of meeting the owner and part of his family from this dealership. I wish I could give more stars. They are some of the loveliest, down to earth, caring people, I have ever had the pleasure of working with. This is a man who is genuine in his love for the business and his customers. I live states away but if you are ever fortunate to be in San Antonio, I promise they will treat you right. I think for a lot of people it's a big concern buying a vehicle but if want to have confidence in your purchase, go to Jordan Ford in San Antonio. They are first class!!!!!! The only thing I would change is to have them closer to us! read more

we made an appointment for car repair (on the car i just bought from them) last week and they informed me today that it will sit on their lot for a minimum of 5 working days before they will even look at it, then who knows to repair due to shortage of techs. why even make an appointment to keep my car idle for a full week before you even look at it? Ashley in repairs let me know i was welcome to come pick it up and start over elsewhere. Thanks for nothing jordan ford. ridiculous worst customer service ever. so disrespectful. i'll never ever spend another cent there. absolutely not. read more

The online sales representatives are not customer friendly and come across as rude on texts. I would not recommend Jordan Ford to anyone:(

Giving Ford a bad name. MILITARY STAY AWAY THEY ARE NOT GOING TO HELP YOU. YOU WILL BE OVER CHARGED!!!! My wife who is an active duty service member, wife, purchased a 2023 Ford Mustang Mach-E from Jordan Ford on 9/29/23. She got approved by Ford Financing for 0% financing for 60 months, which was awesome. She went and saw the Mustang and fell in love. We sat down to do the paperwork and were first explained about the lease options and then purchase options. It was explained that since we bought our trade-in out of state, that they would have to tax us for the full price of the Mustang instead of only taxing us the difference between the trade and the selling price of the Mustang. Stating it is Texas law that the trade-in has to be purchased here in Texas for a person to only be taxed the difference between the trade-in and the price of a car. It sounded weird but we are not from here and thought it was maybe true(THIS IS TOTALLY FALSE A PERSON IS NOT TO PAY THE FULL SALES TAX ON SALE THAT HAS A TRADE-IN SINCE THEY ARE ONLY CHARGING YOU THE DIFFERENCE). So with that information and seeing I was not saving money on the taxes we went with the lease option we were presented with. This seemed a little better, the monthly payment was less plus they told us that Ford was giving us a credit on the lease for the taxes so there weren't any due until we decided to purchase it at the end of the lease(THIS WAS A LIE I CALLED FORD CREDIT AND SPOKE TO SOMEONE WHO BROKE DOWN ALL THE LEASE CHARGES INCLUDING THE HIDDEN ONES THEY DIDN'T TALK ABOUT AT THE DEALERSHIP). After looking at the paperwork the next day. I noticed that although the lease was cheaper monthly we were going to be paying over 8,000 more for the lease option instead of financing it. I went back to the dealership and they did make that right and reversed the lease and let us finance the Mustang instead. It was very misleading and we honestly felt pressured and led into the lease option, as it was explained that it would mean that we would have to come back for another car. During the process of filling out the paperwork, we also explained that we are not residents of the state of Texas. My wife who purchased the car solo and who is an active-duty service member, home of record is in a different state. We were told that they had to collect taxes here still even though the car was to be titled in her state of residency (WE DID LEARN THAT THIS WAS ALSO A LIE). They titled the car to Texas anyway. This gets better! So this past Friday we a call saying our plates were there and for us to pick them up. The Mustang broke down for the second time since had it (brand new by the way) the following Monday so while getting the car checked in I went and pick up the plates. I see them they are TEXAS PLATES!!!! I explained to them that I was assured that the car would be titled in our state of residency since we are not residents of Texas and would only be here for a few months. They apologized again and said they would get it fixed. So what did they do??? The took those TEXAS plates and mailed them to our home of record!!!!!! The car is sitting in there on the lot, not able to be driven and they mailed the plates to the home of record!!!! I called them immediately and this is the response that I was given. "Mr. & Mrs. 1:01PM (1 hour ago) I do apologize for the inconvenience, all of the paperwork and titling was signed for Texas titling and the permanent Texas plates have already been issued. If you were to want to title this vehicle in Ohio you would need to take the buyers order which you have a copy of along with the Texas plates and registration to a DMV office in Ohio to have them transferred for Ohio titling." (this was edited to remove names) Now to do this we would have to get on an airplane and go back to our home of record with 2 children get a rental car drive to the title office and fly back here. And to be honest my wife is in tradoc so she is not allowed to even do this. Make this make sense Jordan Ford. So thank you for the many trips back up to the dealership. Thank you for selling us a car that we can not drive at the moment. Thank you for the HOURS that we have had to spend to help you do your job. Thank you for the increased blood pressure in trying to enjoy a car that we spent 48k on. Thank you for telling us that you messed up and we have to fix it. But most importantly thank you for setting the standard on how you treat people who service this country. member, read more

If I could give zero stars I would! These are my notes of my recent experience on 10/29/2022 when scheduling and obtaining an oil change on my 2021 GT500. 1. I was unable to schedule an appointment in person with Ashley at the service desk for tcb updates for my vehicle. I was told I needed to call the main number to schedule with the call center. Very inconvenient and confusing. The service desk should be able to handle a simple task of making an appointment for service. 2. Upon arrival with quick lane the representative who took my information informed me he had to check with the parts department to make sure they had the specific oil in stock for my vehicle, and that there was a possibility they would not have the product in stock due to past experiences. Why wasn't this done when I called into the main number and talked to a representative inquiring about the overall service before making the appointment online? The oil was ultimately in stock and service was done, but for a brief moment I was perturbed I could have wasted my time and mileage on my vehicle for no reason. The communication from the quick lane advisor needs polishing. 3. While waiting for my vehicle to be serviced, which took about an hour, I walked around the dealership floor and lot. Not one salesperson asked me how I was doing, or if I had any questions about any of the vehicles I was looking at. I had to actually go out of my way to flag a salesperson down to ask a question about the new Ford Bronco's. While having my questions answered by Jeremy, in the middle of my interaction with him I was cut off mid sentence because he had a customer he was already working with come out of the building. This was extremely rude. I wasn't even offered to be flipped to another salesperson to finish up my line of questioning. I even tried striking up conversation with another saleswomen after that interaction with Jeremy to see if I could gain more insight into the vehicle, and before I could begin to ask my questions the women cut me off to go help a gentlemen that walked up and was heading into the main double doors of the building. In all my years frequenting car dealerships as a customer I've never been treated in such a manner. Not only am I a customer getting service on my GT500, but I am in the market for a Ford Bronco for my wife. Your sales people missed an opportunity to close me and have an order placed while I was getting service on my car. This interaction was extremely poor, which I don't understand. Businesses such as yours have been affected by production number delays and supply chain constraints so every person should be treated as a sale, regardless if they are there for service or not. 4. Upon checkout with the quick lane advisor, I was told my final total was 267$ for my oil change. On the surface that would have been fine, the problem I have was that when I called into the main number to have my questions answered regarding this service (needed to find out what the cost would be and find out if you had the oil filter and o-rings for my vehicle) and before scheduling service online, I was given a less expensive ball park quote verbally over the phone. Since your dealerships part's department didn't have the FL2087 oil filter or O-rings in stock, I had asked how much the service would cost me if I supplied the parts out of my own inventory. I was told the service would run me between 180$-200$, so you can imagine my disbelief when the advisor gave me a total of 267$ and informed me I was given a 20$ credit for supplying my own parts, and that under normal circumstances I would be closer to 300$ for an oil change. Talk about price gouging your clients. Overall this whole experience was disappointing and lacked any real value on multiple levels. Not only was I ignored, but when I did have interactions with their employees, they were rude, and ultimately at closing before leaving with my vehicle, I was robbed. Never in all my life have I witnessed a dealership operate and conduct themselves in this manner. I do NOT recommend this dealership. read more

My 2020 Ford Mustang with 22,000 Miles on it, started to experience a very annoying issue with the aftermarket Alarm system that they installed when buying the vehicle ( at an additional price ). I called to make a appointment and I was told it would be 5 weeks before they could see me, because I would have to go through their aftermarket side. They push this sale on you at the beginning of your car buying process but they do not have Qualified people to assist you when there is a break down. I scheduled that appointment and had my vehicle dropped off for the repair. I received a call 2 days later from the advisor that it was ready, the same day I picked up the car, it was doing the same thing. However since then I have disconnected the Ford aftermarket alarm system, and installed a viper alarm. Be careful buying aftermarket products from the dealer, or make sure they have someone on their staff to assist you when breakdowns occur. read more

The only "Quick" in "Quick Lane" is in the name. Figured fastest way to get a simple oil change spending the least time at the dealer would be to use their site and schedule an appointment slot for an oil change several days later. Process on the website is overly complicated, and apparently there is little difference scheduling and showing up on time verse just showing up. From appointment time it would be 1 1/2 to 2 hours, "just how it works" I was told. read more

Went in a built a car, included an entertainment system. Once it arrived, we learned that it is not compatible with apple products so we are unable to use the entertainment system. At no point was this information give to us verbally or in writing. We have contacted the dealership, Ford, and entertainment company and no one is willing to help reconcile this problem. read more

I don't normally do this, but I took my truck here for a recall in February when I got my truck back the check engine light was on(I haven't had the time to take the truck back) today my truck had the yellow wrench light come on. Looked it up and that is what the recall was for called Jordan Ford the first girl I spoke with very professional and listened to me. The second extremely rude! She over talked me the whole time. She didn't let me explain what was going on with my truck so dismissive of the issue that was probably caused by them and to get it in for a diagnostic appointment I have to wait till October. Unacceptable! read more

Jordan Ford is great, their parts department is very helpful if you need certain parts to your Ford vehicle needs. The Service Agents are informative with answering your questions. I will go to this Ford Dealership for my Ford Explorer XLT Needs. read more