Having a European car in the Texas Hill Country can be a challenge when it comes to getting it…read moreserviced. When that car is 18 years old, the challenge is even greater. I've taken my car here for a couple of issues, one was major and pretty straight forward, the second was even more time consuming because it was much less straightforward. The crew here worked with me to source the parts I needed at a price I could afford and stuck with the problems until they were resolved. Service like this does not come cheap however the value of getting it done right the first time with a shop that will back their work after you've paid for it makes it at least reasonable. These guys are direct and perhaps more unfiltered than you may find at other shops. They are also funny and passionate about getting your car back on the road working right. I highly recommend them to you.

I was referred here by a friend and I am quite happy about it…read more My Ollady was in a drive thru and got hit on my front quarter panel by someone rushing through the parking lot, and I came here for some body work. They laid out a few options for me with or without using my insurance, and since I had a low deductible we ran it through the insurance. They were great with communicating with my adjuster and even communicated ahead of time that my return date would be 2 days later than originally anticipated, which I really appreciated. I dealt with Arthur and Belinda and they were both fantastic. I even had them do an oil change while it was there and they washed and vacuumed it before returning it! The extra detailing and care they put into the job was amazing and I'll definitely use them again. Thanks so much y'all!!!!

I have to start off by saying the experience at this dealership was phenomenal! I originally went…read morein to acquire about a GLA250 which seem to be very hard to find currently. They had 1 on stock so I figured why not take a look. I was put in touch with Jimmy who immediately sent his business card and said the car would be ready when we arrived. Upon arrival my husband and I looked at the vehicle. It has everything I could want but I wasn't in love with it. That being said we took some time to look around at other models which led us to finding the GLC300 that is pictured below. The model had so much and the exact interior/exterior I was looking for! Jimmy was so helpful in this process when it came to comparing the vehicles since we were first time buyers. We then sat down and worked some numbers since we had a trade in and came to a deal! It was a super smooth process and honestly the best car dealership experience I've ever had. We had some downtime in between paperwork which caused my husband to start looking around. He spotted the car below that's pictured and fell in love with it. Jimmy took note of his interest and finished working our deal. I told my husband to sleep on it and see where he was tomorrow on a decision. Well, 9am came and he was dead set on purchasing that car! My husband immediately texted Jimmy who then told us to come so we could begin working that trade/numbers. Never in my life have I purchased a brand new vehicle let alone a luxury one but we did it back to back without any issues from the dealership! Both deals were smooth and quick, Jimmy even had both cars cleaned and filled up for us. We now have a Mercedes connection for life and will be returning customers! Can't recommend this dealership enough especially Jimmy!

The coffee hasn't kicked in yet so I'll be direct…read more That interaction on the lot was not a good experience. The salesman who assisted us was named Chris. My wife and I were deeply disappointed at the lack of accountability of the dealership. We came in on Saturday Jan 3rd to buy a GLB based on the deal we saw posted on their website. Only after test driving and moving to the next phases of the buying process were we informed the advertised 3 year servicing deal that got us in the door- was no longer being offered, even though it was still actively posted on the website. Then we were told if we don't buy the car today the price will go up $2000 tomorrow. These are both underhanded sales tactics that I would not expect from a dealership of this stature.

HORRIBLE EXPERIENCE!…read more Ray Aguilar was rude, dishonest, and completely unprofessional. The moment the paperwork was signed, he stopped communicating altogether and would not return any of my calls. Pedro in finance was excellent, and Jack, who delivered my vehicle, was also great. However, after spending $35,000, you would expect the salesperson to have the basic decency to communicate. From misleading me about warranties, to responding "Happy?" when I requested photos of a vehicle I was purchasing sight unseen, to promising delivery and then not showing up or having the decency to inform me of cancellation--Ray Aguilar's behavior was unacceptable. I would have never chosen to do business with him, but unfortunately, he was assigned to me through a third-party site. Even when I tried to contact management for updates, no one returned my calls. This was the most unprofessional car-buying experience I have ever had. For such a significant purchase, I expected far better.

Have you ever driven your car when your inside display did not work? Well I did so for 80 miles…read more This is when your brain with too much time tin idle goes wild or spin like a globe. I had already left Austin, TX and by the time I realized this was a real problem, I was half way to San Antonio, TX. The closest location was Selma, TX. After stopping at 2 locations at the Audi complex I finally reached service. This compound is crazy large. After asserting my issue was fixed, I turned my car on and you guessed it...still black screen. So back into service my car goes. Then I was told I was going to be scheduled with a technologist, which I thought was already happening. At this juncture, i was told it would be 5 more minutes. Then a service advisor told me it would be another 20 minutes. So, jetted out the Audi North park service department. Sigh.

My experience at Gillman Honda was amazing! My friend and I were pleased to have such great…read morecustomer service from TJ, which is hard to find these days! The management was very attentive and friendly. AG, Hugo & Isaac work very efficient during the process of purchasing my new vehicle. I was shown the service drive and I also had the pleasure of meeting Dan. My salesman was very much on point and provided me with extra care and respect. They also made sure I knew what services Gillman Honda provides. Whoever is in charge of this facility is doing an exquisite job! I will definitely recommend Gillman Honda to any and everyone that needs a vehicle. If I could give more stars I would!

I went there for an oil changed. I drop My car waited in the…read morewaiting area. The service sent me a video message to show me exactly what is going on with my car. I highly recommend this dealer. They took good care of me and the car. Without hesitation I will come back. I frequently receive coupons at home.

A few days ago, I went to buy a car--a beautiful red Ford EcoSport. I called a few times beforehand…read moreand on the day of to confirm details. When I arrived, I was greeted by Clint, who was professional and patient throughout. I'm not very car-savvy, but Clint was extremely helpful, guiding my mom and me on a test drive around the neighborhood. The whole process was smooth, and I felt confident in my decision. I've already recommended this place to my coworkers, and they're excited to check it out too! Remember to ask for Clint!

Today could have been an exceptionally frustrating day BUT luckily our first stop to look at a…read morenew/used vehicle was to Northeast Motor Company. Clint is a stand up guy with a no BS style of selling! He was up front and didn't waste any time with the purchase of our new vehicle. We got a fantastic deal and handled everything in about an hour! We are so so happy with our new truck and the experience was A+! Save yourself time and money by shopping with this team. What a great way to start the new year-- we can't thank you enough Clint!

Crap. If I could give negative stars I would. Took my truck here for a second opinion on a lifter…read morenoise. Said the transmission was shot and caused my engine to fail. Paid $6700 for a whole new engine, transmission, and transfer case. Took over a week to do. Got it back, drove it for under a week and started running rough. Check engine light came on and was running in safe mode. Wouldn't go over 25 mph. Took it back 3 times and he said couldn't get it to run funny. So he gave it back to me. Did that 3 times. Last time he told me I should take it to the dealer to see about a computer. All the 5 stars are from friends or family. Not real. Don't take your car here. This guy is a car salesman, not a mechanic.

Took my car to Kenny at vampire. It was leaking oil, he kept my car most of the day and then called…read moreand let me know that there were multiple leaks. He told me that I should use a product that I can pick up at an automotive store and that would sort out the problem. He then told me I didn't owe him a thing. So refreshing to find a genuine good guy in this world. He could easily have taken my money and done expensive repairs. If you are looking for a good place to get your car fixed go to vampire. Get an honest opinion and not someone trying to take as much of your money as they possibly can. CUSTOMER FOR LIFE!!!

Great speedy service from Troy for a recall on my girls vehicle. They also had a shuttle to get me…read morehome which was nice as well!

Got my car serviced today and it was one of the beast dealership experiences I have had. The phone…read morecall to schedule service was a breeze and the lady on the phone made it super quick and easy. When we arrived the techs were also very kind and they fixed my car in less than an hour! Loved this.

Extremely Disappointed - Escalation Ignored…read more I had a very disappointing experience with Audi North Park, specifically with upper management. My 2025 Audi Q6 e-tron, with only about 700 miles on it, turned out to be a lemon--which is shocking for a brand-new luxury vehicle. What made the situation far worse was the complete lack of response from the General Manager. I sent multiple emails attempting to resolve the issue professionally and never received a single reply. Being ignored at that level, especially with a vehicle this new, is unacceptable. Because of the dealership's failure to engage, I was forced to hire a lawyer just to move the process forward. That should never be necessary for a customer seeking a fair and reasonable resolution. I expected far better from a luxury brand dealership. InAudi North Parkis willing to address this situation responsibly, I am open to communication, but my experience so far has been deeply disappointing. This experience has significantly impacted my trust in the dealership and the brand.

Dropped two stars…read more Took our blackwing in for a front emblem swap, part that we ordered directly from Cadillac did NOT fit. This part was ordered on 3 different occasions and the team was unable to provide a part with correct clips to mount. After they failed to put the new one on, the original was re-mounted. Upon returning home and under closer review, our emblem is damaged (looks like a screwdriver was used to try to pry the emblem off) and when confronted I received a lackluster answer "Could be a rock chip" yeah....no. Only returning to the service team because we get free oil changes for life but otherwise we will not be allowing the techs to touch our vehicle. $70k car....would think y'all would treat it with more respect.

Purchased an Escalade from Valentine at the beginning of October, to start they treated my wife…read morelike a little girl when she tried to get some repairs done which we pointed out and were dismissed during purchase...then the bad suspension, then the sensors on the tires, then the turning off while driving, then the locking itself, then the leveling system, now the truck has locked itself to a certain speed limit while we are over 5hours away from home. No response from Valentine, no response from any manager. RUN AWAY!! There's plenty of dealerships around who aren't so horrible once you're done signing. They have no regard for their vehicles leaving you stranded while at important life events over 5hours away. "Call roadside" and when you call roadside all you get is "are you in a safe place? Because it'll be hourrrrsss before we can send anyone MAYBE". If you want a reliable vehicle DO NOT GO to Cavender Cadillac, DO NOT purchase from Valentine.....Get everything IN WRITING FOR THE "I owe you" because as Philip Rodriguez told my wife "everything with us is expensive and I can't do anything with it in writing" If ANY manager sees this PLS give us a call back...we've only been trying to reach you for DAYS You know who we are unless you've got plenty of other customers with useless cars sold by this place(which I'm pretty sure based off your other reviews)