Having a European car in the Texas Hill Country can be a challenge when it comes to getting it…read moreserviced. When that car is 18 years old, the challenge is even greater. I've taken my car here for a couple of issues, one was major and pretty straight forward, the second was even more time consuming because it was much less straightforward. The crew here worked with me to source the parts I needed at a price I could afford and stuck with the problems until they were resolved. Service like this does not come cheap however the value of getting it done right the first time with a shop that will back their work after you've paid for it makes it at least reasonable. These guys are direct and perhaps more unfiltered than you may find at other shops. They are also funny and passionate about getting your car back on the road working right. I highly recommend them to you.

I am not someone who typically writes negative reviews. I usually read reviews rather than write…read morethem. However, after my experience with Import Euroworks LLC in 2026, I feel compelled to share my experience so other BMW owners can make an informed decision. On June 4, 2026, my vehicle developed a serious issue. While parking, the cooling fan came on at full speed and I received a yellow temperature warning. I immediately stopped driving and contacted Paco. I was initially quoted approximately $1,300 for a water pump and several hoses. I also experienced what appeared to be an electrical issue. I heard what sounded like an electrical surge near the glovebox and hazard-warning area. Subsequently, my rear lights remained illuminated and my battery died. Paco identified several possible causes, including a ground strap, failed module, or relay. He advised me not to purchase additional parts and recommended towing the vehicle to his shop so he could install/register the battery and perform a computer diagnostic (Computer). I was later informed that the vehicle would not start and that work had already been performed under the hood. I was subsequently told that the engine had zero compression across all six cylinders. My valve cover was removed and additional work was performed before I fully understood the extent of the diagnostic process or engine disassembly. My vehicle remained at the shop for approximately a month. During that time, communication became increasingly difficult. Calls and texts frequently went unanswered, and I repeatedly had to contact the shop or physically visit the business for updates. I also found myself repeatedly explaining the history of my vehicle. Because I was not receiving clear answers, I conducted my own research regarding possible causes and appropriate diagnostic procedures. I repeatedly asked what testing had been performed and what conclusions could reasonably be supported by those tests. I did not receive the level of documentation or explanation I expected. I was eventually told that the engine had overheated so severely that it was effectively destroyed and that an engine replacement was necessary. I was quoted approximately $5,000 and asked for $2,000 down. On August 28, I went to the shop to inspect my vehicle. I was shocked to find the engine compartment substantially disassembled. The valve cover, spark plugs, ignition coils, intake manifold, cooling fan, intake air box, wiring harness, and other components had been removed. Some parts were in the passenger floorboard while others were in the trunk. The vehicle had also been sitting outside with the engine substantially exposed. I was subsequently told that a leak-down test indicated air was leaking between cylinders 1 and 2 and that no further testing was necessary. The recommended solution was essentially an engine replacement. Ultimately, the replacement engine did not happen. I was told it was no longer available and that the business had determined repairing my vehicle was not worth their time. I ultimately arranged for the vehicle to be towed elsewhere. Afterward, I discovered additional concerns, including a missing rubber grommet, missing intake-snorkel screws, missing screws for the cabin air-filter housing, damage to that housing, and a wiring harness that appeared to have been reinstalled incorrectly. I provided Paco with photographs documenting these concerns. I was told the missing items could be put back if I returned the vehicle, but I was not comfortable bringing it back. To be clear, I am not a mechanic, and I am not claiming to know exactly what caused the mechanical failure or whether any particular person caused the damage. I can only speak to what I personally experienced, what I was told, and what I personally observed. I have photographs and documentation supporting my concerns. Paco, I genuinely hope you take this experience as an opportunity to reflect on how customers and their vehicles are treated. The level of trust I once had in your work is no longer there. Be better. Do better. Customers deserve nothing less.

The coffee hasn't kicked in yet so I'll be direct…read more That interaction on the lot was not a good experience. The salesman who assisted us was named Chris. My wife and I were deeply disappointed at the lack of accountability of the dealership. We came in on Saturday Jan 3rd to buy a GLB based on the deal we saw posted on their website. Only after test driving and moving to the next phases of the buying process were we informed the advertised 3 year servicing deal that got us in the door- was no longer being offered, even though it was still actively posted on the website. Then we were told if we don't buy the car today the price will go up $2000 tomorrow. These are both underhanded sales tactics that I would not expect from a dealership of this stature.

EVERYTHING! Our experience with Sewell Mercedes has been enjoyable and smooth. Tony Garcia…read moregenuinely cared about finding the right car for me. He was helpful, patient, and honest. I must include that we have purchased 5 other Mercedes in our lifetime from a dealership in the Bay Area, California, and our purchase with Tony was by far the best experience. He walked me through all my new car's features and answered my questions. I am over the top happy with my newest Mercedes. Thank you, Tony and Sewell Mercedes.

I was in dire need of another vehicle and was limited on funds. I needed to make sure that the…read morevehicle I chose was absolutely going to be reliable and last me a long time, so I took my time searching for the right one. Well, I found it at Bracken Motors with no sales pressure whatsoever. I purchased a 2011 Toyota Camry with low miles and in excellent condition on June 2, 2026, and it was the best decision I have made in a long time. The owner was responsive, considerate of my time since I had to drive over two hours to their location and even worked with me on the final price. It's been almost four months and 6000 miles later (drove it to Illinois and back), and the car runs like new with zero issues. I highly recommend this place to anyone looking for a low mileage, reliable used car at a fair price with great customer service!

You emailed them about a vehicle because you don't wanna have to deal with the sales person's…read moreaggressiveness they send you a generic email which basically is a waste of my time then you try to email them again and they can't say anything in return which would've been nice in the first email message to give something other than a waste of time so how they got over four stars that's from friends and family

Audi North Park on I-35 near FM-1518, is one of the nicest dealerships I've visited in a long time…read more The atmosphere is comfortably upscale making you feel welcomed without any pressure. I purchased my '22 A4 and I have to say, this is the car I'd design if I were an auto engineer. The sales process was top tier. Since I wasn't able to come in during the week, my sales representative brought the car to my office. I have to admit, it was kinda fun watching coworkers check the car out also. Again, there was no pressure, the test drive was great and my sales representative had a deal structured by the end of the day. I arranged to come in on a Saturday and was on the road the same afternoon. Service is also excellent. Whether it's scheduled maintenance or replacing a flat tire with a huge construction nail in it, service is always quick. Their Customer Lounge is nice, with a Coffee / Latte machine, water and snacks available. There's also a small play area for the kiddos. If you're in the market for a new car, Audi North Park is a great place to consider. Drive in Good Health - Happy Motoring.

Have you ever driven your car when your inside display did not work? Well I did so for 80 miles…read more This is when your brain with too much time tin idle goes wild or spin like a globe. I had already left Austin, TX and by the time I realized this was a real problem, I was half way to San Antonio, TX. The closest location was Selma, TX. After stopping at 2 locations at the Audi complex I finally reached service. This compound is crazy large. After asserting my issue was fixed, I turned my car on and you guessed it...still black screen. So back into service my car goes. Then I was told I was going to be scheduled with a technologist, which I thought was already happening. At this juncture, i was told it would be 5 more minutes. Then a service advisor told me it would be another 20 minutes. So, jetted out the Audi North park service department. Sigh.

After getting several quotes from places and not being able to pin point what repair would fix my…read moreissue happy to come here and have peace of mind

How can I say this charitably? Apparently, we just…read moreabsolutely had to buy x car ASAP because there were several interested buyers. A week later the car is still available on the website. I'll spare the individual's name we worked with, but to put it simply, he was full of it. He talked really fast. Continuously made it feel like he was doing us favors and like this was the opportunity of a lifetime. It wasn't. He has several salesman awards and it makes sense. It seems that his tactic is to make you feel like the demand is high so you'll feel pressured to buy and then you eventually do, thus making him an extraordinary salesman. It's so unfortunate in today's economy. If we didn't have good judgement, we'd probably be in this vehicle having paid $1k-$3k more than it's worth because we felt pressured. We inquired about the price over the phone and let's say he told us it was $35k then miraculously upon reviewing paperwork the price jumped to $36.9k. Nearly a $2k jump, and like nothing. Needless to say, we will not be back. If you go to this dealership, don't feel pressured to buy anything. Don't believe them when they say they have several interested buyers and do not make them rush you to make a decision. Stay away if possible. They employ many predatory sales tactics.

A few days ago, I went to buy a car--a beautiful red Ford EcoSport. I called a few times beforehand…read moreand on the day of to confirm details. When I arrived, I was greeted by Clint, who was professional and patient throughout. I'm not very car-savvy, but Clint was extremely helpful, guiding my mom and me on a test drive around the neighborhood. The whole process was smooth, and I felt confident in my decision. I've already recommended this place to my coworkers, and they're excited to check it out too! Remember to ask for Clint!

Today could have been an exceptionally frustrating day BUT luckily our first stop to look at a…read morenew/used vehicle was to Northeast Motor Company. Clint is a stand up guy with a no BS style of selling! He was up front and didn't waste any time with the purchase of our new vehicle. We got a fantastic deal and handled everything in about an hour! We are so so happy with our new truck and the experience was A+! Save yourself time and money by shopping with this team. What a great way to start the new year-- we can't thank you enough Clint!

Took my car to Kenny at vampire. It was leaking oil, he kept my car most of the day and then called…read moreand let me know that there were multiple leaks. He told me that I should use a product that I can pick up at an automotive store and that would sort out the problem. He then told me I didn't owe him a thing. So refreshing to find a genuine good guy in this world. He could easily have taken my money and done expensive repairs. If you are looking for a good place to get your car fixed go to vampire. Get an honest opinion and not someone trying to take as much of your money as they possibly can. CUSTOMER FOR LIFE!!!

Crap. If I could give negative stars I would. Took my truck here for a second opinion on a lifter…read morenoise. Said the transmission was shot and caused my engine to fail. Paid $6700 for a whole new engine, transmission, and transfer case. Took over a week to do. Got it back, drove it for under a week and started running rough. Check engine light came on and was running in safe mode. Wouldn't go over 25 mph. Took it back 3 times and he said couldn't get it to run funny. So he gave it back to me. Did that 3 times. Last time he told me I should take it to the dealer to see about a computer. All the 5 stars are from friends or family. Not real. Don't take your car here. This guy is a car salesman, not a mechanic.

Great speedy service from Troy for a recall on my girls vehicle. They also had a shuttle to get me…read morehome which was nice as well!

Got my car serviced today and it was one of the beast dealership experiences I have had. The phone…read morecall to schedule service was a breeze and the lady on the phone made it super quick and easy. When we arrived the techs were also very kind and they fixed my car in less than an hour! Loved this.

Eris Rose was very knowledgeable and extremely helpful when it came time for me to buy a new family…read morevehicle. She found the perfect lyriq that fit my family's needs with a new baby and our financial needs as first time car buyers. She was also very helpful explaining all the new tech to my husband and I. I was hesitant on purchasing an EV because it seemed complicated, but she walked us through step by step. I LOVE my new lyriq and so does the entire family. I will definitely buy from Eris on any future vehicles!

I rarely write negative reviews, but the difference between my experience with Cavender Cadillac…read moreand another Cadillac dealership was so dramatic that it deserves to be mentioned. I called Cavender Cadillac to schedule service for our 2026 Cadillac VISTIQ, which has several recall items that need to be addressed as well as an issue with the electric charging door not closing properly. I spent approximately a minute and a half explaining the vehicle and the service needed. At the end of that conversation, the receptionist told me they could not help because their system showed that I owned a Chevrolet. I explained that yes, I had previously purchased a Chevrolet Silverado EV through Cavender, but I was calling about a completely different vehicle--a Cadillac VISTIQ that I did not purchase from Cavender. I offered multiple times to provide the Cadillac's VIN so there would be no confusion. When she finally agreed to take the VIN, I began reading it to her--and the call disconnected. I called back about 30 seconds later, reached the same person, and after beginning the entire explanation again, asked whether she had been the person I was just speaking with. She acknowledged that she was and casually said we must have gotten disconnected. Eventually, I was able to provide the VIN and explain the situation yet again. The interaction continued to feel disorganized and surprisingly inattentive. I was told they could possibly get the vehicle in several days later and that a rental might be available later in the week. At that point, I simply said not to worry about it. Two minutes later, I called Sewell Cadillac. The difference was remarkable. Within roughly 90 seconds, the representative understood exactly which vehicle I had, took the VIN, addressed the reason for service, offered me multiple appointment times that same day--through the evening--and confirmed that a loaner vehicle would be available. Same Cadillac. Same service concern. Same city. Completely different customer experience. And to be clear, this is not coming from someone who believes Chevrolet customers should somehow receive lesser service. My Silverado EV was approximately a $100,000 vehicle as well. Good customer service should be good customer service regardless of the badge. But when a dealership represents Cadillac and sells premium vehicles approaching or exceeding six figures, there is understandably an expectation of organization, attentiveness, and a certain level of service. My experience with Cavender fell extraordinarily short of that. Cavender did call back approximately a day and a half later to say they now had availability. By then, Sewell had already taken care of everything. When I explained that, the response was essentially, "Okay." That interaction really summed up the experience. For anyone in the San Antonio area considering where to service a Cadillac, my experience between these two dealerships was genuinely night and day. I will gladly drive the additional distance to Sewell going forward. Cavender may be perfectly capable of selling expensive vehicles, but based on this experience, the service side did not feel remotely like a premium dealership experience.

I've been having trouble trying to get a hold of somebody that will help me. I bought a maintenance…read moreplan last year and I'm trying to update it. I have reached out by phone, text and chat. I even did a store visit and no one has helped me update. I've been promised a callback back and it has been over a week bordering on two since I started reaching out to them. Horrible customer service.

Unresponsive, unless you are ready to buy right now right this second service is terrible. Think…read morethe name is Nicola but could t tell because it sounded like he was eating while leaving a message.