# Outstanding Customer Service -- Even 2.5 Years Later!…read more I leased my Mazda CX-90 PHEV approximately 2.5 years ago, and while I absolutely love my vehicle, what continues to impress me most is the exceptional level of customer service this dealership provides. So often, businesses go above and beyond to earn your business, but the real test is how they treat you long after the sale. This dealership continues to exceed my expectations! From timely service reminders that give me plenty of opportunity to schedule appointments to personal follow-up calls, they consistently make me feel like I am their only customer. It's that level of attention and care that truly sets them apart. Recently, the battery for my gas engine died unexpectedly. Despite an already busy service schedule, they found a way to fit me in. What I appreciated just as much was their honesty. They were completely upfront about how long it might take before they could look at my vehicle. No unrealistic promises, just honest communication and a genuine effort to help. It's also the little things that make such a big difference. During a previous service visit, I left my vehicle over the weekend and asked if they would mind putting up my sunshades. I have shades for every window because I take excellent care of my vehicle and want to protect the interior from the Texas sun. Not only did they listen to my request, but they actually took the time to put every shade in place! It might seem like a small gesture, but to me, it spoke volumes about how much they respect their customers and their vehicles. Their customer conveniences are equally impressive. During my recent unexpected service visit, their complimentary shuttle took me home, and they offered to pick me up when my vehicle was ready. The service waiting area is comfortable and welcoming, with complimentary snacks, beverages, televisions, and even a view of the service area where you can watch your vehicle being worked on. One of my favorite features is the personalized service video they email after working on your vehicle. The technician walks you through the work performed and provides an update on your vehicle's overall health. It's a wonderful level of transparency that gives me confidence in the care my vehicle receives. **After 2.5 years, I can confidently say that their commitment to customer service has not faded one bit.** They respect your time, communicate honestly, pay attention to the details, and treat you and your vehicle with genuine care. I love my Mazda, but it's the people and the service behind it that have truly earned my loyalty. In a time when exceptional customer service can be difficult to find, this dealership continues to get it right. **Five stars, without hesitation!**

Friendly, professional and quick Would def return…read more Service personnel were knowledgeable and understanding

Everything! Great to work with. Stands behind their guarantee. Helpful in every way.read more

I see this place clean and ready for business.. online // vehicles seem reasonable and worth…read morebuying!!! Love looking at all the nice vehicles for sale...

I had an outstanding experience purchasing my vehicle, and I highly recommend working with Moses…read more From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right car without any pressure. If you're looking to purchase a vehicle and want someone who truly cares about their customers, ask for Moses. He went above and beyond to ensure I had a smooth and positive car-buying experience. Thank you, Moses, for making this such a great experience!

Had a great vehicle appointment at at Gunn Nissan. From making the reservation to the actual…read moreappointment time, Gunn Nissan was on point with accepting my vehicle right away and ensuring what I brought the vehicle for and if there was anything else I had a concern with my vehicle. Felt very welcomed. Their waiting area offers coffee, hot chocolate, and water. They have about 5 soft couch like chairs in front of various TV with different channels and about two tables with hard chairs, and a few charging stations/laptops work area, which is really nice. Once, my vehicle was ready, the advisor, came and explained what they found, what they did, and what they recommended! At the end of my appointment, they washed my vehicle, which is nice, and I was on my way!

Had a great vehicle appointment at at Gunn Nissan. From making the reservation to the actual…read moreappointment time, Gunn Nissan was on point with accepting my vehicle right away and ensuring what I brought the vehicle for and if there was anything else I had a concern with my vehicle. Felt very welcomed. Their waiting area offers coffee, hot chocolate, and water. They have about 5 soft couch like chairs in front of various TV with different channels and about two tables with hard chairs, and a few charging stations/laptops work area, which is really nice. Once, my vehicle was ready, the advisor, came and explained what they found, what they did, and what they recommended! At the end of my appointment, they washed my vehicle, which is nice, and I was on my way!

I came here for an oil change. The service was fast and well-done. Yes; they try to up sale you…read morewith the whole air conditioner filter needs to be replaced and other up stuff; however, turning them down was incredibly easy. They didn't harass me like other businesses have. I was in and out within an hour and a half. Everyone working there I was incredibly kind and welcoming. I definitely recommend this establishment.

amazing service i was able to find a car after months of looking around and thanks a lot to Tim…read moreBailey for helping me out would recommend him 10 out of 10 times

In Excellence: Dear Crystal and the Alamo 1 VW Team,…read more I want to sincerely thank you for the care and kindness you showed me when I brought my car in for service. When my car was involved in a fender bender while at your shop, Crystal contacted me immediately, kept me informed, and made sure I had a vehicle to drive while mine was being repaired, all at your expense. I truly appreciated the honesty, professionalism, and concern for keeping me safe and on the road. My Volkswagen may be older, but it is paid for, well loved, and hopefully ready for another 100,000 miles. Thank you for taking such good care of both my car and me. With sincere gratitude, Anne

I'll start with Patrick, who is awesome. He's the guy who comes and gets your car when your tire is…read moreflat. I met him twice in a few months right after buying a car, so the tires suck, but the service was mostly ok. My windshield also seems - and admittedly I'm no expert here - to suck, but there's no Patrick for windshields that are seemingly made to pit and crack easily. I've been trying to get my car in for a month. I would say that scheduling a windshield replacement within a reasonable timeframe is like pulling teeth, except my dentist is a lot more available than these guys are. The gigantic glass pane that might break while keeping rocks away from my face seems both fragile and important. Were I ordering parts, that would be one I would try and keep in stock. And loaner cars, I would have these available as well. I'm guessing whoever is ordering the things is probably related to Leon, because it seems they definitely didn't get hired for being good at figuring out what to order. I was waiting on a windshield for almost a month; today I was told that, instead of an appointment tomorrow, they would need to reschedule as they don't have loaner cars available. Aside from the fact that they are unable to provide me with a windshield and/or a car, the app's service requests workflow also feels dismissive and unhelpful. I don't think I should have to make requests like "hey could you go ahead and answer *ALL* the questions I asked, as opposed to answering one of seven questions and calling it a day?" Not sure if Grok or high school dropouts field the service app requests, but overall it's a poor experience. Really, Tesla service as a whole feels slow, shallow, and impersonal. In the three times I've used it, the emergency roadside assistance/service workflow has not managed to resolve the issue on the same day even once. This time specifically, Matthew and Alec presented as rude and ill-equipped for customer-facing roles. David, you are cool, sorry you have to work with those turkeys.

I had the best experience here at Tesla SATX! I had a bit of an emergency situation and they took…read moreme right in to service my car without an appointment. Additionally, they sent me home with a loaner car while mine is serviced. Very grateful for that and the overall great service. Alec was extremely helpful and kind. The service center is clean and even has a kid play area! Highly recommend!

I mainly use this dealership for service as it is nearest to my house, and in that regard they are…read moregood. Good waiting area and the occasional coupon for oil changes keep me coming back. There is the expected "up sell" conversations, but they are usually aimed at items that make sense. Yes, I know.... Can get a lot of this done elsewhere for less, but not a lot less and I feel better knowing Honda people are working on my Honda....

Our sales representative, Simon, fought for us when the dealership repeatedly tried to get out of…read moreholding up a deal offered by Honda. If this review was about Simon only, I would have give it 5 stars but the dealership as a whole tried to scam us out of providing a home charger. It got to the point that the GM had to step in to hold the dealership management accountable. The other saving grace was the finance guy who was very enjoyable to work with!

My husband and I have both bought cars from Allstate Auto Sales. I bought mine in 2016, and my…read morehusband bought his in 2024. They are refreshingly honest people. They are the only used car salespeople in this city who I absolutely trust. They price everything to sell, and they inspect their inventory meticulously. They don't have a huge selection, but that's how they can do their work so well. They're focused. If you're someone who has a type of car in mind and see it on their page, do not hesitate to contact them for a test drive. I used to only pay cash for cars, and they were fine with this. There are seriously dealers who won't allow you to pay just with cash because they make more money with the financing. These guys leave it up to you. My only complaint is that they don't happen to work with my credit union for loans. I'm in the market for a used car again, and I'm trying to work with the places that work with my credit union. Problem is, the competition is not as good as this place! Honestly, most other used car salespeople scare me! They use high-pressure sales tactics and/or don't service their cars as well. When my husband and I got third-party inspections at Allstate (which I would recommend for anyone buying a used car), everything was already perfect and ready to buy. I may end up returning to Allstate for my next car, as they do have their own financing. At the very least, I wanted to write this review to let everyone else know that these guys are outstanding. I've seen just how rare it is to do business with a place this honest and skilled.

I recently bought my very first Lexus and I am new to San Antonio. I'm not usually a dealership…read moregirlie. I would typically find a local trustworthy mechanic. But, my Lexus didn't start the other day and I found out that my battery was under (prorated) warranty. I popped into North Park Lexus and they took great care of me. Let me tell you - NOW I know why people go to the dealership! They have a coffee bar with a barista and some snacks like popcorn and cookies. My iced latte was delicious!! I'm not sure what the hours are, but they also have a show shine chair and a chair massage! And, it's all complimentary! Raul was my service advisor and he was fantastic! He doesn't mess around! Someone brought my car around, before he made sure all was good and he made them take it back to make sure everything was completed to his satisfaction. Maybe I AM a dealership girlie.....?

Been coming here for years for vehicle service and complimentary car wash since I purchased my…read moreLexus. I've never had an issue, but today I was disappointed because my car came out of the wash still dirty and there were streak marks all over the windows, front and back windshields, making it difficult to see while driving fortunately, I pulled over in the lot across the street for further inspection and then came right back to the let them know about the issue. They did not even apologize and just asked if I wanted them to run it through the car wash again. I'm waiting to see if there is any improvement, but not happy about the incident. Update, when they brought my vehicle back from the wash, I got into my car and then noticed my key was not on the console where I left it when I returned for the 2nd car wash. They said that their policy was not to take the key from the vehicle and made it seem like I lost the key. They also said they were going to check the video footage to see if the keys were there when I left it the 2nd time. The dashboard stated 'no key detected' so I knew I didn't have it. Spent time looking in the vehicle and emptied my purse although I knew I didn't have it. They radioed Paco and he had the key in his pocket. They gave me my key back, but I spent almost an hour and a half here just to get my car washed when it wasn't even busy. I also didn't appreciate that they seemed to blame me for the missing key. They also didn't vacuum the car like they said they would. Anyhow, I will think twice before returning to this location due to my experience today.

Rafael the manager is a man of his word!!! I had an issue…read morewith my warranty and getting my car serviced, he was able to take care of my issues and made me a happy customer 10 stars for him Thanks

Clear Choice is a great place to find a used vehicle. Brian was helpful and not pushy. Reasonable…read moreprice and friendly service.