# Outstanding Customer Service -- Even 2.5 Years Later! I leased my Mazda CX-90 PHEV approximately 2.5 years ago, and while I absolutely love my vehicle, what continues to impress me most is the exceptional level of customer service this dealership provides. So often, businesses go above and beyond to earn your business, but the real test is how they treat you long after the sale. This dealership continues to exceed my expectations! From timely service reminders that give me plenty of opportunity to schedule appointments to personal follow-up calls, they consistently make me feel like I am their only customer. It's that level of attention and care that truly sets them apart. Recently, the battery for my gas engine died unexpectedly. Despite an already busy service schedule, they found a way to fit me in. What I appreciated just as much was their honesty. They were completely upfront about how long it might take before they could look at my vehicle. No unrealistic promises, just honest communication and a genuine effort to help. It's also the little things that make such a big difference. During a previous service visit, I left my vehicle over the weekend and asked if they would mind putting up my sunshades. I have shades for every window because I take excellent care of my vehicle and want to protect the interior from the Texas sun. Not only did they listen to my request, but they actually took the time to put every shade in place! It might seem like a small gesture, but to me, it spoke volumes about how much they respect their customers and their vehicles. Their customer conveniences are equally impressive. During my recent unexpected service visit, their complimentary shuttle took me home, and they offered to pick me up when my vehicle was ready. The service waiting area is comfortable and welcoming, with complimentary snacks, beverages, televisions, and even a view of the service area where you can watch your vehicle being worked on. One of my favorite features is the personalized service video they email after working on your vehicle. The technician walks you through the work performed and provides an update on your vehicle's overall health. It's a wonderful level of transparency that gives me confidence in the care my vehicle receives. **After 2.5 years, I can confidently say that their commitment to customer service has not faded one bit.** They respect your time, communicate honestly, pay attention to the details, and treat you and your vehicle with genuine care. I love my Mazda, but it's the people and the service behind it that have truly earned my loyalty. In a time when exceptional customer service can be difficult to find, this dealership continues to get it right. **Five stars, without hesitation!** read more

Friendly, professional and quick Would def return Service personnel were knowledgeable and understanding read more

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Hands down the fastest car buying experience ever. Financing the vehicle, of course, is the longest of all the processes. Our salesman, (George) Giovanni Garza was responsive, informative, amiable and lastly very hands on as he provided personal instruction and overview of the vehicle. First time ever Mazda owner and the entire process from start to finish was enjoyable and painless. The GM greeted us initially AND thanked us at the conclusion for purchasing. Thank you for making it so easy for me. read more

North Park Mazda - My new baby. - Car Dealers Near Me - San Antonio, Texas

Our salesman, Muohammad Alsareinye, was outstanding! He was so helpful, knowledgeable and made things so easy. However, the service department was terrible! They didn't even bother vacuuming the floor mats or taking off the sticker for my brand new car. Not sure if I'd trust them for service, but A+ on sales! read more

North Park Mazda is easily located on San Pedro just north of 410. It's a beautiful showroom, the staff are professional and friendly. ZOOM-ZOOM your way to North Park Mazda for your next new car. read more

North Park Mazda - Artwork at North Park Mazda Showroom. - Car Dealers Near Me - San Antonio, Texas

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You'll have to haggle with them some. However, they're reasonable and they won't try to give you a quick lesson on financial sodomy, unlike most dealerships. Thanks NP Mazda. read more

Note: This rating is specifically for their Service Department. When the battery for my Mazda3 started going out, they got me in that very day! I came in and they had me back on the road in 2 hours. Very impressive for a last-minute repair/replacement. The waiting area is very nice; there's complimentary snacks, water, and soda (though the only non-breakfast snack food were bags of Funyons, yuck). However the chairs and couches are comfortable and you can get a great view of the repair bay while waiting. And yes, they have free WiFi. read more

North Park Mazda - Last minute appointment to get the battery replaced. Nice view of the service bays from the customer waiting area. - Car Dealers Near Me - San Antonio, Texas

Great place to buy from! Dolores was awesome--she made the whole experience easy and never pressured us into a sale. We ended up getting two cars and couldn't be happier with the experience. Highly recommend Dolores and the team! read more

Mohammed very helpful and friendly salesman who made sure I got a great deal! I was happy with the service he provided and he followed up with me afterwards to make sure i was still happy with my new vehicle, which I am! I recommend working with him if you get the chance! read more

Dolores was amazing in helping us find the right vehicle for our needs. She truly listened to what we were looking for and was very attentive every step of the way. She answered all of our questions and helped us stay within our budget while exploring different options. We test drove a few vehicles until we found the one that was perfect for us, and Dolores was patient and supportive throughout the entire process. She is very knowledgeable and took the time to explain all the features so we felt completely comfortable with our decision. The staff was also very friendly and made the whole experience enjoyable. I would rate Dolores a 10/10 and highly recommend her to anyone looking for a vehicle. Thank you, Dolores, for helping us out--we absolutely love our new Mazda CX‑50 Premium! read more

Purchased a new CX 90. Traded two cars plus cash. Process was like glass. Got the car, color and options wanted. No pressure. Nice people. Painless process. Very nice experience and start with a new manufacturer we have not previously owned. Very happy with the car. Would very much recommend. read more

SERVICE 100% PRICING AND ADVISING 100% Honestly super scared for the experience but I left winning!! Love the service and the welcoming people Shoutout to Mouhammad Alsareinye for helping me out and being very friendly and helpful ! read more

Giovanni Garza, our automotive sales representative, was the best ! Fabulous experience from start to finish. No pressure, just friendly and very helpful service. Giovanni made our car buying experience amazing. He was incredibly knowledgeable and professional. No questions were too small. Upfront about pricing and any fees. He was very helpful and guided us through every step. We were able to walk out with just the car we wanted the same day. The finance process was straightforward and explained well. From start to finish, Giovanni and the dealership were very impressive. We are now a North Park family. read more

We purchased a used 2014 Forde Edge for our 17 year old daughter to drive. They delivered it to us, we drove it around and all seemed good. We read all the documents, and it stated that it had gone through inspection before it was sold and there were some items fixed. Within 6 months of having vehicle and only putting 2,000 miles on it (she only commutes to school in it) the check engine light comes on. We take it to ford dealership only to find that it is MISSING both motor mounts costing roughly $2000. The technician said he does not know how they sold that vehicle with NO motor mounts. Basically, her motor is moving around. Also needs a new cataltic converter at a tune of $800, oh and wait, not done. The back brake pads are FAILING and have to be replaced costing $350.. plus add in the labor and were sitting at $3700. Oh and I guess that is why the were really pushing the extended warranty. But it only covers the motor mounts. Very disappointing that you sold a vechile and let a family drive off in, knowing all these issues. We will never buy from you again or recommend you. read more

From the moment I stepped into the dealership, Gary's professionalism and warmth immediately put me at ease. Rather than employing high-pressure tactics, he took the time to understand my needs, preferences, and budget constraints. His patient demeanor and attentive listening skills ensured that every interaction felt personalized. If you're looking for a car I highly recommend North Park Mazda! read more

They don't know anything about the cars they got and they only good to sell but after you buy the car they ghost you like an ex partner.

Full disclosure: I love cars, and Mazdas are my favorite. So now you know my bias. But I really don't like dealers. Most are at least pushy if not outright slimy. But when I find one that is at least straightforward, better yet: honest; plus courteous, friendly, and respectful I have to speak out. That all describes my experience with North Park Mazda, salesman Fernando Galindo, and finance manager Chris. Fernando patiently worked with me showing me vehicles that seemed to meet my criteria as I searched for the best certified used SUV. He knew my search included not only Mazdas, but also Toyota and Hyundai models, and I am careful when making decisions of this magnitude. He'd reach out occasionally and I never felt pushed. I had specific financial requirements and he worked to meet them to my satisfaction. The purchase with Chris was easy and hassle-free. It was the best car purchase experience I've had in years. Frankly all the Mazda dealers I went to had similar sales people with the same basic service attitude. I really like my 6th Mazda, and glad it worked out so well with North Park. read more

Wife and I had a great experience shopping for a CX5. Gary was our salesman. We got a good deal on our trade-in and Rick from finance department was nice to work with as well. I took off one star because they force you to buy their paint protection, glass vin etching and nitrogen for the tires. They never etched the glass so I had to come back. They offered a years worth of Wash Tub car washes with purchase and caused swirl scratches in the paint everywhere. So their paint protection didn't help at all. read more

Purchased a car here, had service for warranty; car was presented with +$8000.00 damage in hail. Mind you I didn't even have the car two weeks. Purchased a RoadVantage Package, which required two keys be provided so when my batteries died in remote, RoadVantage refused to replace vehicle key or issue roadside assistance. I had to pay out of pocket for car to be unlocked. I will never purchase a car from here or Kahlig Auto Group again. read more

Muohammad gave us excellent service. He was extremely helpful, knowledgeable and genuine. We are very happy from the experience start to finish. read more

Just bought a Mazda MX 5 Miata from Harrison Powell. He was super helpful and not pushy at all. Harrison helped me choose the vehicle that was best for me. Really appreciate that! I highly recommend North Park Mazda and Harrison! read more

Kind of a mixed bag. We warned them not to play games or we would walk and they pissed us off, so we left. They had us start to fill out paperwork when the asst manager had not approved our trade in. The sales guy called us the next day to say they would give us our asking price, but we did not intend to return. We had a hard time finding another "Blue One" so we went back. They gave us what we wanted and got us a better rate than our pre-approval letter. They also threw in an extra warranty. Just wish we could have done that from the beginning. read more

ruben , jt and andrew are the most nicest helpful and honest and polite parts people i've ever meet...my first review was possitive about jt ... he is great abut my 2nd review is also possitive cause of jt isn't around you can always ask mr. ruben . and or mr andrew for help as well every single person at northpark mazda is a one of a kind . if your used to parts counter guys from autozone. being mean n rude then come to north park mazda at 9333 san pedro ave. just outside loop 410 and at 2nd light just turn left and your here .... please supervisor recognise these employess and give em pats on there backs for the awesum service n quick n proper service. all 3 of these guys ive dealt with in last 2 weeks have given me everythg i needed to get my car back on the road..ipac mazda want to hold parts randsom so you cant fix ur car .. but not north park they want ur car running and understamd pepple have jobs and kids and need there cars!! these guys are awesume and knowledgeable about anythg even about about older mazdas like my 07 mazda 3 2.3liter dohc 5 speed manual ...and if autozone or any part store doesn't have what yu need north park mazda has it!!!! god bless your entire dealership and these non expendable quality employess please let them know i loved there service and to keep up the great wonderful work ... i will always buy my parts here from now on! period!! so glad ipac mazda which is junk and rude and a shack ...so glad north park is not affiliated one drop to ipac mazda.... go to north park mazda always for parts advice and to buy a new car. clean . spacious and very big dealership im sure theu got any make model n color ur looking for -amen bless these employees amd there families lord theu deserve it amen !! 100's read more

North Park Mazda - Mazdas..ha more like bmw lookin thang great car!! - Car Dealers Near Me - San Antonio, Texas

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Gary, my sales person exceeded my expectations. He was personable, funny, and super knowledgeable. He made the process so quick and easy! I was hesitant to go in because I hate how long buying a car can take, but I was in an out within two hours. Both Gary and Chris (finance) were excellent to work with. If you're considering going to this dealership, I highly recommend you ask for Gary. He took great care of me, and I absolutely love my new Mazda CX5. :) read more

North Park Mazda - Car Dealers Near Me - San Antonio, Texas

Sadly since my last review I have had a not so great experience with the Mazda products and I have been a Mazda fan since my first 2004 Mazda 3 purchased 15 years ago. Recently purchased a 2022 Mazda CX-5 in April 2022 and less than a month later the beige leather driver seat was stained. Have brought the car back several times (on my own time and dime mind you) and the only thing they did was restain the leather which still shows the stain through it. Now I sit on a towel because I'm worried for more damage. For context, I was wearing black yoga pants that were several years old and had been through the wash dozens of times already. I came to the conclusion that the vehicle either wasn't properly treated at the factory, not treated prior to purchase or they just have horrible leather quality. A friend of mine has the same leather interior in her Lexus and NEVER had this issue. Finally, what I thought was a light at the end of the tunnel because they were just going to swap out the vehicle, because truly I don't think the quality of leather is sufficient for a $36,000 vehicle and would much rather have black interior, they have me come all the way down even though I asked how it would impact me ahead of time but they were not transparent and upon arrival they tell me want to run my credit again to swap out the vehicle. So in order for Mazda to correct a defective product they are making the consumer pay?? Yea not okay. I even was willing to meet them halfway and tried to get them to get seat covers because if they can't rectify the issue, than at least I want to prevent more damage. Stopped getting response from my Sales guy so doesn't sound like they will be doing anything to rectify this. Mazda leadership doesn't care about their quality of product and they sure do not care about the consumer. The ONLY reason this is not a one star review is because Mike Anderson has done as much as he can to help me but Mazda leadership are not willing to make this right. read more

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I had a wonderful purchasing experience! I visited another dealership the day previous and was disappointed with the service I received, to the extent that I chose not to make a purchase with them. I had no problem at North Park. The dealership itself is beautiful and everyone I encountered was knowledgeable and very professional. read more

I recently bought a 2023 Mazda CX-5 Carbon from North Park Mazda. I had the best experience ever at a dealership. From the second I entered for a test drive, until I bought the vehicle, and even after. The customer service by all of the staff is impeccable and professional. My salesman, Fernando Galindo whom I contacted after seeing great reviews on him definitely delivered. From my first interaction with him, Fernando was professional and available for all questions, test drives and during the buying process. Nick Acosta in the Finance Department was also very professional and had excellent knowledge. He made the buying process seamless. I would definitely purchase another vehicle from North Park Mazda and highly recommend them. read more

From my first conversation with Mykela, I felt like I was in great hands and that she was really listening to all my car wants and needs. I had two cars in mind that I wanted to test drive, and Mykela had them both ready with air conditioning on upon my arrival. She answered all my questions with both cars and provided key information for me to make the best decision. She got me squared away with my new CX-50 and I was driving off the lot within two hours. Best dealership to buy your car from! read more

I'd like to give a sincere shout out to John Sanchez at North Park Mazda in San Antonio. I just bought a beautiful CX-5 that I am enjoying a lot. Everyone at North Park was welcoming, courteous and helpful and I greatly appreciate the fact that I was able to negotiate the purchase of my new car without having to endure the high-pressure sales tactics that you find at so many other dealerships. The sales team at North Park on the other hand are very professional and are concerned with pairing their customers with the perfect car to meet their needs. I highly recommend them to anyone who is in the market to buy a Mazda. read more

I spent the afternoon driving a car I was interested in. I came back to dealership to purchase the vehicle. Be careful because the dealership will add on fees for window tint and car washes and insinuate that you are getting these when you buy their car, yet if you look on the invoice they charge you for a year of car washes and for tint. each of these fees is around $300 or so. Then they charge for dealer prep fees of almost $300. All these fees are NOT legitimate fees, just a way to increase their profit. I've purchased two cars from this dealership and they would not adjust the dealer prep fee. It's pretty ludicrous that they lost a $32K sale because they would not remove the almost $300 prep fee! It sure doesn't make me feel as if they appreciate customer loyalty. read more

They were not pushy at all. Lots of vehicles to choose from. Very efficient with my time getting car ready & paperwork done.

Just purchased a Mazda CX-90 with the patient and knowledgeable help of Fernando Galindo. His patience allowed me to evaluate the differences in trim options & colors. read more

Mazdas are reliable cars. I've had Mazdas for over 20 years now but my feelings about this location are mixed. I started leasing about 10 years ago and just turned in my most recent lease. I turned it in because I did not want to go through the financial process again at this location to get a new lease. My last experience was tense and I felt the advisor was rude so I didn't want to go through that stress again. Turning in the lease was easy thankfully. You can turn your lease in early without penalty which is nice. I am now using a 2018 Mazda 3 which is owned instead of leased. I would be open to turning it in for an updated Mazda 3, however none of the cars on their lot are comparable. All the new models are built like larger hatchbacks which I don't prefer. Might be time to look elsewhere for an updated compact car. I took the car in for service yesterday and everyone was polite like they always are. However I wasn't texted when the car was ready and had to call to check on the status later that afternoon. Turns out the car had been ready since the morning and I could have picked it up earlier. It stood out in the sun until the afternoon and was 112 degrees when it pulled up! There were warnings about the screen not working well because of the temperature, warnings I had never seen before which took a while to subside. They offer free rides back and forth to work, home etc. within a certain radius when you drop off a car for service. Most of the drivers have been very friendly and polite but then one made me uncomfortable so I stopped using the service. They have a nice waiting room with TVs that is usually stocked with plenty of snacks and drinks which considerate. This location is always pristinely clean and the service here is usually courteous, my one terrible financial experience aside. Hopefully my little Mazda 3 keeps doing well until it is time to move on. read more

I bought a Mazda Certified Pre-Owned 2024 CX 90 about a week ago ( Mid August 2024) and I'm grateful of how smooth the process was. I think as far as "challenges", I was probably the only challenge with wanting to get the car reduced a little more to fit my budget better. Nonetheless, it all worked out with finance. I worked with Rick who was kind and professional. He maintained with a positive attitude despite my challenging behavior/attitude. I'm sorry if I gave y'all a headache. I came into this car buying process very naive and not really knowing how it all works. All I really knew was I needed a family car that fit 7 and captain chairs. I had come to North Park Mazda with my bestfriend Marlen a few months back and I enjoyed the experience even though I was not thinking of buying yet. I decided to take a look at their pre-owned selection which is pretty huge from what I noticed. John Sanchez helped us out and I got to test drive two of the cars I had my eye on. John was always professional and knowledgeable. I liked that he was easy going and not pressuring AT ALL. I explained to him my priorities and limitations and that I was not going to allow myself to be a slave to a car payment. Period. He understood and was patient with me. I appreciate that. A few days passed and I decided I would do the finance process which honestly was not long at all since I didn't have a trade in. That day I was helped by Julian since I popped in unexpectedly and John was taking care of another customer at the time. Julian was very similar in that he was easy going, easy to talk to - professional and again, not pressuring. I ended up walking away initially because payments were not going to work for me but a few days later - it worked out and I purchased my first car! I didn't allow myself to express the excitement I truly felt inside because I think I was just in shock that God provided such a blessing. I've been praying for a family car for a while and it was such a huge moment to receive my car keys from Julian. Julian helped me set up my apple play and gave me a quick run on how to operate the car basics. He said "are you even excited?" Lol I WAS, I AM - I was just overwhelmed. It's now a core memory to drive off North Park Mazda in my new car, tears streaming down my face, traffic hour - praying I don't crash this on the way home lol. Anyways all this to say, I definitely recommend purchasing a car from North Park Mazda. I would come buy another when the time comes. Shout out to Derek from Service and Robert (Bob) with the Mazda Shuttle Service. Two professional and friendly staff members who I've also had the pleasure of interacting with. read more

This is an update to my previous review, which was posted out of frustration. I am working with Matt on purchasing the CX-30 Preferred for my daughter. Matt is a great salesman. He really remained stoic when I was upset. I returned to the dealerships couple days later and apologized to both Matt and Jeff (the manager) for reacting out of pure frustration due to dealer add ons that were not options. This is part of their business and it's the business whether I agree or not. With the shortage of cars and the market, these people are trying to feed their families as well! I went ahead and placed a deposit and welcomed the protection that is going to be added. This dealership really was the only one I considered after my first visit because Matt was very personable. read more

Car buying is awful. It's even more awful when you're 24 and it's your first adult experience. On Friday, my transmission on my 2014 Altima went out. I was either going to have to pay $4,000 to fix it, or take the $2,500 another dealership wanted to give me to trade in as is. I still owed $8K on the car. I went to North Park Mazda not really optimistic about my situation until I met my car saleswoman, Katie. Katie was phenomenal! She worked to get me a great deal on a 2019 Mazda CX-5. She wasn't abrasive or forceful in her sale tactics and earned my trust with her forwardness about the negative equity and about the pricing. Beyond that, she was extremely personable. Very happy with my purchase and I'll certainly recommend this dealership to everyone I know. read more

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Never make business with these people if you do not want to end up like me! Purchased my car on Feb 25th. With a temp title expiring on 26th of April. Now I am paying for a car I can not drive!!! On top of it I have to pay uber for my daily commute ! And these people do not give no shit to what I am going thru!!!! I dont know when they have applied to my perminent license registration. They would not send me no proof of application what so ever. They are not responsive to none of my warning emails regarding my title status. The best response I got so far "we haven't received it yet, we will let you know, we dont know what took it so long" I will be driving my car interstate in 15 days and currently have no legal registration tag on it!!! read more

North Park Mazda - Car Dealers Near Me - San Antonio, Texas

Highly dissatisfied with this company. We ordered a fender which arrived unusable. Upon reaching out to the salesman at North Park on this issue, I was told they are unwilling to help. - Carstar: Alan Conner Collision 804-748-3694 read more

I recently purchased a used CX-5 the vehicle is great however, the salesmen is poor. The sales men I worked with is Muohammad Alsareinye I would highly advise you look for someone who is truly willing to help you and communicate to you. During my short time with him he had lied to me and failed to provide any data I requested during the time of the sale. This is my second vehicle I've purchased from this dealer with how I remember the sales team being its drastically different. read more

Upon doing some research, I found the best vehicle to meet my needs is the CX-90. I found the specific vehicle that would work for me located at North Park Mazda. On Monday, June 10, 2024, I arrived and was promptly greeted by Destiny Rivera (one of the nicest people I've met), who did a superb job of showing me the vehicle, getting me out on the test drive an discussing Specials and financing. Since I had and accident which totaled my own vehicle two days earlier, I'm in need of a new vehicle right away. While the insurance settlement was not yet complete, I projected we could finish the process of purchasing the vehicle late Thursday of early Friday morning June 14. Destiny and I had a plan to complete all necessary items on Friday morning since she was not working on Thursday. Upon completing the application process, providing my license and insurance for the vehicle, I informed Destiny that I would be a little later than I expected, but we'll finish the complete sale process. Since I was coordinating the turn-in of the rental car, my arrival to finish the purchase process may take me a few minutes longer than I originally expected. At 12:38 on Friday, Destiny informed me the vehicle was "Ready to Go," indicating that the terms and conditions will be ready with the business office upon my arrival. While at the traffic light, one block away from the dealership I get a text message saying that another "salesperson has taken the vehicle." I arrive to find an older salesperson and another customer in the parking lot in a vehicle for which I have an approved application for and a large down-payment check in my pocket. Destiny, upon my arrival, was quite disappointed and assured me that she fought for her coworker to take the appropriate, ethical action of selling the car to me as I was the first to look, drive and take the action to purchase the vehicle, yet the other salesperson and sales managers refused. There behavior in this instance is unethical, unscrupulous, uncaring and a complete insult to every other person who works there. I'm discussed with the disrespect for my time. Furthermore, Destiny deserves to work with people that are truthful and honest in there dealing with customers. I would NEVER recommend this dealership. It's the third such attempt a purchasing a vehicle there which resulted in me, literally, walking next door to purchase a Subaru. read more