My experience with Cavender Toyota on my latest purchase was good overall. The bottom line is that I am very happy with the car that I purchased and feel like I got a competitive rate, especially considering some of the incentives in their pre-owned program. There were a couple of bumps in the process that I consider typical when purchasing a car at a traditional dealership. I initially set my appointment up with Francisco Berrios. After learning that I was interested in looking at pre-owned cars, he turned me over to Zach Drysdale, who was more familiar with the pre-owned inventory. Zach was the salesman who handled the primary points of the sales process. He did a good job of listening to the features that I was looking for in my purchase and helped guide me to some of their options including some special incentives on new cars that he thought I should consider. I still leaned toward pre-owned. The dealership had given me a nice, competitive offer on my used Camry and I had a specific price point in mind that I communicated. I was primarily interested in staying with a Camry model, but was interested in looking at a hybrid model. I was somewhat hesitant, but Zach was able to give me some data and personal testimony that eased my mind. After test-driving a couple of cars we sat down to discuss the price. I made an offer and, as is typical, he went to get an okay. We had settled on an amount, but Zach said that the offer could be applied to a different car than the one that I drove, although it was the same year and model, and seemed to be almost identical except for the color. I never did understand why the deal worked with that car instead of the car that I had driven. It didn't appear to be significantly different in any aspect and I actually liked the color better. Zach didn't seem to know of any other feature differences either. But this and the next steps were a bit confusing and could have made me step away from the deal. Part of the issue was due to my schedule. I had to put the deal on hold because I had a commitment, and I explained that I would be able to come back the following day. Francisco had returned and another gentleman who I assume was an upper manager who gives the final okay in settling on the deal came to speak to me. He made an offer $100 above what I had tentatively signed for-- and thought the deal was for. This was quite confusing because I had thought the price had already been established. He put a little pressure on me to stay and finish the deal. I explained clearly that I was simply out of time and could not finish the process that afternoon. So, I left and Francisco assured me that the car would still be there for me when I came back the next day. When I came back the next day, the price was indeed a little more than I had signed for, but as I said up front, I felt like it was still a good deal. It was a 2026 pre-owned car, with a pre-owned price, with only around 30 miles on it. I had seen '24 and '25 Camry hybrids at other lots that had a couple of thousand miles on them for about the same price. So even though there were some negative points in the process, I felt like the deal was competitive and I'm very happy with the car that I purchased so far. As long as it doesn't give me problems, I'll be happy with it for a long time, but that's why I usually buy Toyotas. Zach and Francisco were good to deal with, but as I say, Zach was my primary salesperson for most of the process. By the way, the financial officer who took me through the paperwork process, Ricky Rodriguez, was a delight to work with. read more

I love Cavender Toyota... my Salesperson went over and beyond... I had Vijay and Amanda...those 2 went over and beyond to make sure everything was perfect... and JC was outstanding!!!! I will forever be a Cavender customer!!! Love my new 4Runner!!! Thank you guys for making my experience... the best!!! read more

I bought a Tundra from them last October; the salesman emailed me several times to assure all was good. I emailed him back several times with concerns and no response. We recently needed more info on our extended warranty, and I have made 10 phone calls to them and literally can't get anyone to pick up. If I talk to service or sales, they send me to finance and the phone rings for 10 minutes. Once they have your $$$ it goodbye. read more

Buying our Toyota Rav4 was a pleasure...usually a nightmare, but not with our sales rep, Earl. He took the time to actually listen to us, and showed us a car that we really loved. We will definately purchase our next one from Cavender...and Earl. read more

This was our first visit to Cavender Toyota -- and also the day we picked up our new car! We had called numerous Toyota dealerships in search of a very specific model, and this was the only location that had it in stock. Once we confirmed availability, we made our decision quickly. The entire purchase process was smooth and well-organized. To our surprise, the car arrived a full week earlier than expected, which made the experience even more exciting! When we arrived, the staff was friendly, efficient, and professional. They guided us through the paperwork, and everything--from signatures to final inspection--was seamless. One small disappointment: Toyota used to offer a welcome gift or thank-you package upon purchase (like a hat, mug, or T-shirt). We were told this tradition stopped after COVID. As fans of Japanese customer service culture, we hope Toyota brings that small but meaningful gesture back--it made new owners feel truly appreciated. Still, we're grateful for the excellent service and thrilled with our car. Thank you, Cavender Toyota, for helping us find exactly what we were looking for! Cheers read more

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Andrew Cantu, Ali Tanari and Jenny all were awesome in their customer service. They were all considerate of my time to make a baseball tournament. Very professional great group of folks. Go get your Toyota from Andrew Cantu and Ali Tanari. read more

Cooper Boyd, Sales Advisor, did an outstanding job helping me with my purchase of a new Toyota Crown Signia. He kept me informed during the entire process. He was friendly, knowledgeable, and professional. Initially, I contacted several other Toyota dealerships looking for a specific model, exterior color, and interior color. Only Cavender Toyola cared to work with me to find the vehicle I wanted. Additionally, their pricing was the best. read more

We recently purchased a Toyota Tundra, I had a great experience purchasing my vehicle, and I especially want to recognize Ms. JP for their outstanding help. She was professional, friendly, and very knowledgeable throughout the entire process. She took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable with my decision. The vehicle was exactly what I was looking for, and the purchasing process was smooth and stress-free. I truly appreciate the excellent customer service and would highly recommend JP and this dealership to anyone looking to buy a vehicle. They did all they could do to get us into the truck we wanted. read more

I can't say enough good things about Anthony F. and my incredible experience buying my Land Cruiser! Anthony was professional, knowledgeable, and genuinely excited to help from the first conversation. He made the entire process smooth, stress-free, and fun, which I never thought I'd say about buying a vehicle. Anthony went above and beyond every step of the way. He took the time to thoroughly answer all of my questions (and there were a lot!), gave honest guidance without ever being pushy, and ensured I was 100% confident in my decision. His attention to detail, communication, and follow-up were exceptional. What stood out was how much he truly cared--not just about making a sale but about ensuring my happiness. He treated me with the kind of respect and personal attention that's hard to find these days. If you're considering a Toyota, especially a Land Cruiser, do yourself a favor and go to Cavender Toyota and ask for Anthony F. You won't just drive away in a fantastic vehicle--you'll drive away knowing you were taken care of by one of the best in the business. Thank you, Anthony! read more

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I am extremely frustrated with my experience. I took my car in for an oil change and full service on Tuesday. I bought this car less than six months ago, and during the service their own advisor told me that all four tires are dry-rotted and need to be replaced. Tristan initially told me my concern would be escalated. On Wednesday I spoke with John Chandler from the internet department, who told me he would send my information to David Dickinson and that Mr. Dickinson would reach out to me. After waiting several days, Mr. Dickinson finally contacted me on Friday morning. During that conversation he stated that two of the tires had supposedly been replaced before the vehicle was sold to me. However, when I checked my tires, all four have the same 2022 manufacture date, which raises serious questions. What are the odds that the tires were replaced yet all have the same date? And how would they already be dry-rotted less than six months after I purchased the vehicle, especially if two were supposedly replaced? Later that same day, about 20 minutes before the end of the office day, Mr. Dickinson reached out again saying he had "figured out who my service providers were." This was extremely frustrating because I could have told him that information immediately. He also said he needed to review the advisor videos and would get back to me, which just adds another delay to a situation that has already taken far too much time. I am a very busy person juggling two jobs while also being a student, and I feel like my time is being wasted trying to get someone to simply listen and address this issue. I specifically chose to purchase from a dealership because I believed a certified pre-owned vehicle would go through a proper inspection so I wouldn't have to deal with problems like this. Instead, I've been passed from person to person, with several people telling me the issue isn't their responsibility. I've remained polite and tried to follow the proper chain of communication, but it feels like I'm being dismissed and not taken seriously. At this point, the lack of accountability and communication is beyond frustrating and completely unprofessional. read more

If I could give Cavendar Toyota a 0 star, I would. Service is an absolute nightmare. I dropped my vehicle off at 10am and didn't receive a call, a text, or ANY notification that my vehicle is ready until I called them multiple times leading up to 6pm. I sat on hold for 20+ minutes so my friend and I finally just decide to go up there. I get to the dealership to pick up my car and there were (14, YES, I counted) service advisors that sat there while I was waiting to speak to someone. Someone finally came to me (I was informed there were 25-30 vehicles ahead of mine from the day prior) and I asked to speak to a manager. Of course, they're no where to be found so I sat there for 10+ minutes. I waited all day for my car, might as well wait for a manager too! Upon speaking with the manager, Ernesto Valdez, there was 0 resolution and I actually would have done better speaking to a wall than to him. Not even an ounce of accountability. Just one section of the dealership blaming the next for being "so busy". I guess he was trying to close up the conversation and rush me out of the service area since they close at 7. I also let him know I've spoken to him before with service issues and he said "No, I don't think so. I have a personal relationship with my clients." That's great? I'm not your client. Just someone who's asked to speak to a manager more than once. Anyways, I will not be returning to this location and if you expect friendly and efficient service on the vehicles you pay hundreds a month for, you shouldn't either! read more

very helpful honest staff. Liz was my representative and she is a true delight in the automobile industry. They were very helpful non-pushy, calm and very well educated on the vehicle vehicles. What a few great experiences I've had in buying over two dozen cars in my life. I highly recommend you call for Liz and have a wonderful experience. read more

I took my car here for simple recalls. Naturally, they tried to sell me a bunch of other services I don't need, which is fine but they ripped the strap for mirror I had back there for the baby and just left it on the floor. It was clearly RIPPED off if you look at the photo. Naturally, Nobody told me anything. Guess that's just the kind of service you can expect from a dealership... lol read more

Cavender Toyota - Whoever ripped this strap off was clearly being rough will my personal belongings. - Auto Repair Near Me - San Antonio, Texas

This dealership is by far the worst car agency I have ever dealt with. What should have been an exciting and straightforward car-buying experience turned into an absolute nightmare because of their complete lack of professionalism, accountability, and organization. I spent from 7:30 PM to 11:30 PM finishing every piece of paperwork, finalizing the deal, and signing off on what I was told was my car, only for the "Used Car Manager," Brian Lopez, to come in after everything was completed and tell me he had sold me the wrong vehicle. This is a massive and inexcusable mistake that shows just how careless and unprepared their team is. To make matters worse, the following day the General Manager, David Alcorta, called me personally to reassure me that everything would be fixed, that they would honor the deal, and that the car I was promised would indeed be mine. But only a couple of hours later, he called again saying that the vehicle had already been sold. This was not just a simple slip-up, it was a complete disaster from start to finish. This entire experience was nothing short of unprofessional, disorganized, and deceitful. The lack of communication, the false promises, and the inability to take responsibility for such a major error made this dealership one of the biggest messes I have ever encountered. Their handling of the situation was not only unacceptable but also disrespectful of my time and trust. I would strongly caution anyone considering doing business here, because if this is how they treat their customers, then no one is safe from this kind of chaos and incompetence. read more

After an initial hiccup with a sales manager, Donald Bruce reached out and made things right. The result of this was a more enjoyable sales process with our awesome sales rep, Chirag Bhakta. This resulted in our purchasing a new Grand Highlander through Chirag. Thank you Chirag and Donald for respecting your customers! read more

I had a great experience during my last car purchase! I worked with Aurora and she is simply amazing! She listened to my wants and needs, never pressured me into anything I didn't want and made the entire process fast and easy! Bonnie in financing is also such an amazing person! She made sure everything was clear for me to understand. She also didn't pressure me into doing anything I was uncomfortable with, and she made sure that she provided all the options available as well as walking me through my choices! Both of those ladies are honestly the reason that I will recommend Cavendar Toyota to anybody who ask/ me about my new car and recent purchase experience! Give them ladies a raiseeee ASAP :) read more

BUYER BEWARE! LIES! LIES! LIES! I was sold a Gold Certified Pre-owned vehicle even though the dealership knew it had been in an accident. Before I purchased the vehicle, I specifically asked whether it had been in an accident, and I was told "no". Not just once but reassured three times that it had not. After trying to trade in my vehicle, I was notified that, before I owned it, it had, in fact, been in an accident, which reduced its trade-in value. ( over $5000). I went back to CAVENDER TOYOTA and spoke to them about the issue. The Manager told me they had no control over when the incident was reported to CarFax and had no clue about the damage to the vehicle. Again, LIES! LIES! LIES! Because, according to CARFAX, the dealership performed maintenance on the vehicle the day after the incident. They were clearly aware of the damage unless their maintenance department is also completely incompetent. DO NOT USE THIS DEALERSHIP. THEY WILL BLATANTLY LIE TO YOUR FACE. And because I am a single woman, they took full advantage of my trust in them. read more

When I brought my vehicle in for routine service I hadn't planned on purchasing a new 4Runner that day but I did! I'm glad Mitchell Rodriguez was there to make this a seamless transition. Cavender's great pricing, super-quick service and focus on customer satisfaction helped me find the right fit. This is my 7th vehicle purchase from Cavender and with service like this, I won't go anywhere else! Cavender continues to impress with world class customer service and a selection large enough to fit any desire and price range. Thank you again, Mitchell Rodriguez! read more

Please avoid working with sales rep Dominic Nguyen. He lacked knowledge of the vehicles, gave inconsistent information about down payments, and even overlooked more affordable options on the lot. At one point, I was shown a $25,000 vehicle that still had a receipt inside showing the dealership only paid $13,000, which raised serious concerns. I recommend that others be cautious when dealing with this dealership and representative Dominic Nguyen. read more

Cavender Toyota Finance Department - A Complete Disappointment. I rarely leave reviews, but my experience with Cavender Toyota's finance department was so frustrating that I feel obligated to warn others. From start to finish, the process was filled with misleading information and shady sales tactics. First, the finance manager lied about the extended service agreement, stating it had to be purchased at the time of sale. When I called him out on that lie, he said it was Cavenders policy to only sell extended service agreements at the time of sale. Then came the hard sell on GAP insurance, insisting it was required for loan approval--which I later confirmed is completely false. Not to mention the fact that I had a 94% loan to value ratio and gap insurance was a complete waste of money. I flat out refused gap insurance and the finance manager asked who my employer was. I told him and he then asked for my employee ID number. After a few minutes typing in his computer he said that he could offer me a great deal through my employer. He said he could provide gap insurance, a 3yr maintenance agreement, oil changes, filters, etc., and a 6yr 100k extended warranty, all for $1200. Who wouldn't accept an offer like that. I specifically asked him about the price and he said my discount through my employer made it possible. This finance manager was a wizard using his tablet. Cavender doesn't print the sales agreement and everything is signed via the tablet. They are very good at moving the buyer through the various screens, sign here, hit the green button, sign here, etc. Then they give you all the paperwork on a flash drive that the buyer has absolutely no access to until they get home. I was appalled when I opened the flash drive and saw the $1200 great deal was actually over $4000. I called the dealership and the sales manager was out for the day. Another sales manager Jamie S. said he would be happy to help. I explained what happened and he said, it would be no problem to remove those items. He explained that it would take some time to process the changes and he would keep me posted via email. He ask if I could send him an email so he would have my email to keep in touch. He gave me his email address which I read back to him twice. When I sent the email, it was returned as undeliverable. I called and ask for him and he wasn't avaliable. Let me make on thing completely clear, my sales associate Bobby Cavazos, was outstanding. He was knowledge, and very helpful. My negative experience with Cavender has nothing to do with the salesman. Cavender Toyota's finance department destroyed my trust. It felt like their only goal was to upsell and confuse rather than provide transparent service. If your in the market for a new or used Toyota, I strongly recommend you don't purchase it from Cavender. If you have purchased a Toyota from Cavender and haven't triple-check every number on the sales agreement, I encourage you to open the flashdrive and check for yourself. Ultimately, this is my fault. I should have insisted on reading everything line by line. That said, in my opinion, Cavender clearly has a program in place to rip-off their customers. My wife and I are in the market for a new 4Runner, she has outgrown her BMW X3. I guarantee you that I won't be purchasing that vehicle from and Auto dealership associated with Cavender. read more

I bought a new Corolla from Cavender. I had to work with a couple different people but Phillip and Francisco were the ones to help me out the most with the sale. I guess car buying isn't what it used to be because this dealership didn't offer any bells and whistles with the purchase of a brand new vehicle. You would think they would be willing to throw in some incentives but no, you just get a car and nothing else. They were very vague about details regarding maintenance reports and the buying cost for the dealership. I'm not sure if it's the times or the dealership but I probably wouldn't come back due to being passed off to several salesmen and being rushed into a decision. If I had to recommend this place to anybody I would tell them to work directly with Phillip or Francisco. Ps: I do love my 2024 Corolla XLE :) read more

Cavender Toyota - Auto Repair Near Me - San Antonio, Texas

Five stars to Cavender Toyota for making my latest car purchase the most pleasant experience I've had, and I've purchased at least 7 cars for myself and family prior to this from different dealers. It started with an exceptionally good offer from Luis L, the internet salesperson. Then over-the-top customer service from Anthony F who patiently helped me work through credit locks and kept his promise and personally helped me with an issue I had with my trade. He also gave fantastic post-sale service. Even the business manager Joey H, was easy to work with and got us the lowest rate possible. The general manager Raul C met with us twice during the process to make sure we were satisfied and well taken care of. Honestly, the best car buying experience I've ever had! read more

Cavender Toyota - Loving my new Prius Plug-In from Cavender's! - Auto Repair Near Me - San Antonio, Texas

From the moment I stepped onto the Cavender Toyota lot with the goal of purchasing a vehicle for my son, I knew we were in the right place. The level of care, professionalism, and attention to detail we received from the entire team was nothing short of outstanding. From beginning to end, this dealership exceeded every expectation I had -- and then some. Before I even met with a salesperson, I noticed something truly rare in today's world of customer service -- I never had to open a single door. That might sound like a small thing, but it's a powerful symbol of the way Cavender Toyota operates: with intention, courtesy, and genuine hospitality. Every team member I passed by greeted me with a warm smile or a friendly nod, even those who were not directly involved in my purchase. You could feel the culture of excellence throughout the building -- everyone truly wanted to make sure our experience was seamless and positive. But what truly made this experience unforgettable were three individuals who went above and beyond: Len Dowling in Finance, Joshua Cesarez, and Nick Lin. These three gentlemen were the cornerstone of our experience, and I cannot say enough about their unwavering commitment to making sure my son and I had nothing less than a top-tier, stress-free purchasing journey. Joshua Cesarez set the tone right away with his incredible professionalism, knowledge, and friendly demeanor. He made sure we were comfortable, listened to what we were looking for, and helped guide us to the perfect vehicle. There was never any pressure -- only support, patience, and honesty. He treated us like family, and you could tell he truly cared about making the right match for my son, not just making a sale. Nick Lin added to the experience with his deep product knowledge, integrity, and approachable nature. He took the time to answer every question we had and made sure we were confident and informed throughout the process. He worked with Joshua seamlessly, and the teamwork between them was both efficient and refreshing to witness. And finally, Len Dowling in the finance department deserves special recognition. He was the calm at the center of the storm -- clear, organized, thorough, and kind. Len walked us through the financials with transparency and patience, ensuring everything was crystal clear and we felt comfortable every step of the way. He advocated for us, secured competitive terms, and treated our family's investment with the care and importance it deserved. Together, Len, Joshua, and Nick made what is often a stressful process into a truly enjoyable experience. Their dedication and teamwork made a huge impact on me and my family -- this wasn't just a transaction, it was a relationship built on trust, respect, and outstanding service. If you are in the market for a vehicle, especially if you are purchasing for a loved one like I was, I cannot recommend Cavender Toyota enough. They will not only meet your expectations -- they will redefine them. My deepest gratitude to Len, Joshua, Nick, and the entire Cavender Toyota team for making this such a positive and memorable experience for my family. read more

Cavender Toyota - Dr. Nikki and her son - Auto Repair Near Me - San Antonio, Texas

I needed some documents from the finance manager and David helped me and got me exactly what I needed!!!

Adam , Zach and Donna, what a great team. Thank you for the best experience I have ever had purchasing a vehicl. my hats off to you guys Thank you read more

I've had 4 different cars since I moved here in San Antonio in 2019. This is the first toyota that i've gotten from the dealership. I bought it with 20 miles and, from what I was told, new tires. In the past year I have had 3 flats on all different tires. I've spent 1,200$ getting new ones and every time I've left the dealership my tire light comes on a days later. I've expressed my concerns with the dealership and all i've been told was "Yeah San Antonio has bad roads." I've talked to a manager, Kevin, he was very polite and listened to have I have to say but unfortunately there's nothing that can be done. I do not recommend getting your tires from here. read more

I bought my 2023 Volkswagon Tiguan (lemon) with 30,000 miles here lets start with the list oil pan cracked without hitting anything something with the electrical had to get fixed the starter and the battery had to get replaced and August 2025 will be one year with it. We of course had to buy the $4000.00 extra insurance they sell you plus each visit has a $200 deductible and not to mention the arguments to use the insurance we are paying for my husband got tired of arguing and eat the over $500 bill for the oil pan replacement. Trust what you have heard forever use car dealers are just that no matter how nice the building looks or how nice they dress. Save your money and be wise with your investment go elsewhere read more

Cavender Toyota - My lemon - Auto Repair Near Me - San Antonio, Texas

very positive experience! They beat everyone else's price with no games played! We purchased a New Toyota Corolla Cross completely online.

Josue Valle works where you need to get down to the real business of your purchase. This can be nerve wracking and confusing for most of us who loathe fine print. However, throughout meeting and completing our interaction with Josue (our financer), we were none of these things and conversely , we were considered, educated and treated so kindly. This man has patience and consideration. He deserves recognition for countless positives in his performance. read more

I had such an amazing service with Solomon and am very pleased with my vehicle purchase. He walked with me in every step for almost 8 hours. He meant what he said by making it easy as possible. He has a very sweet and calm soul. He didn't rush me, let me take my time making decisions, and made my experience less stressful buying my very first vehicle. What I also liked was how detailed he was about each cars we were looking at. My friend that came with me also complimented him and would be looking for him when he purchases a vehicle. His customer service was extremely super and I'm grateful that he took care of me all day! Highly recommend Solomon. read more

I'm writing to share an extremely disappointing and ongoing experience with the Cavender Toyota Service Department regarding my 2025 Toyota Tundra, which I purchased brand new and is still under factory warranty. I've owned the truck for just over a year, and the issue started almost immediately. Just one month after purchasing the vehicle, I brought it in for the exact same problem--the mirror caps on both side mirrors keep detaching every time I take it through a standard car wash. This is a recurring issue that has now happened multiple times, forcing me to tape the mirror caps down just to avoid further damage. At that time, the service department said they would look into it and follow up with me. I never received a returned phone call, and the problem was never addressed. Fast forward to now, I returned to Cavender Toyota this week to again report the issue. I explained how widespread this problem is in the Tundra owner forums and online communities, where many others are experiencing the exact same design flaw. Still, the service advisor claimed he had "never heard of this issue before," which I find hard to believe. They inspected the truck and later sent me a $600 quote to fix the mirror caps, despite the truck still being under warranty. I explained why I felt I shouldn't be responsible for the cost, especially for a known, recurring defect. The service team, however, blamed me for "running it through a car wash." Things took a turn for the worse when my wife went to pick up the truck. A manager told her, "How does he know you didn't break them yourself?" This was incredibly offensive and unprofessional, essentially accusing my wife of dishonesty. That comment alone was enough to lose any confidence I had in the dealership. Ironically, after that comment, the same manager offered to cover the cost--but only if I agreed to leave a positive online review about the experience. That felt disingenuous and manipulative. I told them not to touch the truck and requested to speak with a director or Mr. Cavender himself. No one has called me back. This experience has been deeply frustrating, not only because the issue remains unresolved, but also because of the poor communication, failure to honor the warranty, and completely inappropriate customer service my wife and I were subjected to. Until this is addressed professionally and respectfully, I cannot recommend Cavender Toyota to anyone. If you own a 2025 Tundra, beware of the mirror cap defect--and be prepared to face blame and resistance if you seek help from this dealership. read more

I'm a return customer; I can't say enough good things about Raymond Calderon. and my incredible experience buying my Tacoma. The entire staff was very helpful and professiona. read more

I came here to look for a 4Runner and I'll just say the sales rep Justin did a great job at trying to sale the 4Runner however the finance guy f**ked him on his sale. The finance guy was rude, arrogant, cocky, and when I said didn't want to do 7 years on a car loan and I didn't want my payments above $800 on a "used" 4Runner (they purchased it from another dealership so they had to advertise it as used) he told me "what's the difference in 7 years and 6... none... you'll be fine" I told Justin I wanted my keys and looked at him and told him that the finance guy screwed him on his sale.. and I 100% had the money in my bank to pay outright for the vehicle. Come to find out, they ran my credit 6 times... I went to Hyundai the next day and got a Palisade Calligraphy Night Edition and I talked them down almost 10k on the car... with my payments right at 800 for 6 years. Better warranty... more features. read more

For years, car dealerships have struggled to overcome the negative reputation created by aggressive and misleading sales tactics. Unfortunately, my experience at Cavender Toyota (5730 N.W. Loop 410, San Antonio, TX 78238) confirmed that many of those practices are still alive and well. I visited Cavender Toyota to evaluate a used 2022 Jeep Grand Cherokee (VIN: 1C4RJKBGXN8506390). I had already done my research--reviewing comparable vehicles, window stickers, option packages, and original MSRPs. While this Jeep seemed like a good fit for my needs, it was clearly priced higher than similar models on the market. I expected a good-faith negotiation backed by facts and data. Instead, the salesperson, Yarem Hevia, refused to adjust the price in line with the market. After presenting me with a worksheet, he attempted what can only be described as a bait-and-switch: inflating the vehicle price to $39,000, then subtracting $6,000 to make it appear that I was getting a "deal" at $33,000 + TTL. The problem? That $39,000 figure was never advertised--on their website, on third-party platforms, or anywhere else. It was created solely to mislead me into believing I was receiving a discount. For those who know my profession, you understand why people like me exist: because businesses like Cavender Toyota and individuals like Yarem Hevia continue to operate with questionable ethics. This is exactly why consumer protection laws exist--to defend against deceptive practices like pressure-selling and bait-and-switch tactics. If you're not familiar with these strategies or don't know how to recognize them, you risk being taken advantage of and losing money. This review is not just about one dealership or one salesperson. It's about educating consumers. Integrity and transparency matter. When a dealership's advertised prices do not match the numbers they put in writing, it's more than bad business--it's a breach of trust. Bottom line: Be vigilant, do your homework, and hold businesses accountable. read more

Cavender Toyota - CARFAX Info - Auto Repair Near Me - San Antonio, Texas

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I had an amazing experience at Cavender Toyota. Buying a car felt overwhelming after more than 10 years, but the team here made the process smooth and reassuring. From the moment I walked in I was greeted warmly and treated with professionalism. Kent, my salesperson, deserves special recognition as he took the time to get to know me, listened carefully to my needs, and guided me through the options with patience and kindness. He never pressured me and made sure I understood every step. The finance and support staff were equally helpful and efficient. I not only drove away with a beautiful 2026, but also with the peace of mind that I made a smart decision with expert help. I'll be recommending Cavender Toyota and Kent to all my friends and family. Thank you for making this such a positive experience. Toyota needs more people like Kent on their team!! read more

Dominic Hodge is an amazing sales person. Highly recommended him for, very nice , professional, great customer service. Check him out tell all your friends and family. read more

Zachary Drysdale was such an amazing salesman and a great person! He went above and beyond to help us and make sure we were happy . We will definitely be referring him to all our friends and family.The entire dealership was amazing and David Boswell in finance dept was so helpful explaining everything to us . read more

Cavender Toyota - Auto Repair Near Me - San Antonio, Texas

Francisco Berrios took really good care of my family. He showed love with patience, went back and forth from vehicle to vehicle, different colors, trims, all the little buttons and features of the vehicle, knowledgeable. Also, our finance manager was great, even found a better deal for me and saved me some money. thank you! read more

Again! Run from this place. I purchased my truck and they stated all the refunds from my warranties would be a down payment, THEY NEVER SENT IT TO TOYOTA FINANCIAL!! So now I'm trying to deal with them to send that money. read more

Why make an appointment if they are going to take several hours to work on the car? This is my last time coming here (I wouldn't have come if I still didn't have a warranty on my tires). I made an appointment to replace my tire that had a screw in it. Upon arrival I was told it would be about 4 hours before it would be done. Why? Never coming back. read more