I got a 14' toyota Camry and I would 1000 percent recommend using them to get yourself a car I had two people working with me at first it was cam we talked over the phone and he kept me posted for days straight and when I was available he happen to be out for the day and I really needed a car, Sam stepped in and finished the deal off while being completely transparent and helping me out with some little things I needed help with they were able to get me out in less than 2 hours with a perfect car for me!! And to top all of that off they even met me halfway to finish payment process since I was wayyyy out of town these people are very co considerate and treat you like a real human not just someone but g a car from them read more

professionalism would be to notify a customer you are already negotiating with before finalizing a sale to someone else. Overall, this experience felt dismissive of our time and interest as serious buyers. Better transparency and communication would have made a significant difference. read more

We have dealt with Mercedes of Boerne and Mercedes of San Antonio. They are incredibly incompetent and treat a new car buyer poorly at best. We were so very pleased with every aspect of buying a car here. Sales -- amazing -- finance was just a good man - techy guy was very helpful. This review is based on the sales process only. We had a Subaru years ago and their service department was not nearly as professional. They may have changed. The staff we interacted with were among the best. Great place to do business with straight shooters not the bologna you get at a Benz dealer. read more

Roger at North Park Subaru assisted us with buying my car earlier this year. He's friendly, reliable and knowledgeable, and made the whole process easy! In a situation like buying a car when you may usually feel like you got got, north park Subaru and Roger are the complete opposite. Roger took his time showing us around and explaining the different car options to me. He spent hours with us and we even went back days later with my father in law once we decided and Roger made time for us and was happy to help. Never did I feel like I was taking up too much of his time or never did I feel pressured to leave day of with a car. They are the upmost professional. It's been 6 months since I purchased my car and I still reach out to Roger with any Subaru question and he's always happy to help me. I love my outback! I recently took my car in to get serviced and Roger went above and beyond to help me. I recommend North Park Subaru and Roger to anyone looking to get a good deal and buy a Subaru in San Antonio. read more

I've purchased 2 Subaru vehicles from Kamryn Spencer at this dealership. He's a truly nice person, very knowledgeable about Subaru, and great to work with! Who says that about buying a car? I was so grateful for both the experience and my Subaru that I love! I've also used the service department for maintenance, and they also have been fantastic! read more

After dealing with multiple shady car dealers, North Park was truly a breath of fresh air. I called North Park a few months back inquiring about an Outback and had the pleasure to talk with Mr. Kameron Spencer. He went over some of the basics with me and we chatted about cost value for my use case. He offered me to come in and do a test drive which I politely declined as I wasn't just yet ready to purchase. He did not insist nor coerce me to try to get me to come in. About a week ago I decided to purchase a Crosstrek Sport which I felt was more suitable for my needs and I remembered the pleasant interaction with Mr. Kameron so I called them again asking to speak with Kameron and we scheduled a test drive through. When I got to North Park there was a little wait but Kameron came out to apologize and invited my fiancée and I to take a seat for just a moment. He already had our vehicle ready for a test drive so once everything was set, we were on our way. After returning from the test drive, with no pressure added, we briefly talked about numbers. My how car buying has changed. I was expecting them to try to charge a few thousand over MSRP after all the additional add ons (the floor mats, nitrogen in tires, etc) but the crosstrek was listed right at reasonable price. I showed them my car to trade in and how much I desired to put down as well as what my goal price is. He came back just a short wait later with a counter offer and we met in the middle on a very fair and reasonable price. They were a little short staffed so the final financing process wait time with Mr. Robert took slightly longer than usual but we were okay with waiting and all staff were polite enough to stay past closing with us to ensure we left with a smile. Robert negotiated with me on a very fair price for some added coverage and that was that. All in all I am incredibly satisfied with my experience and North Park and if I happen to come in to the market for another vehicle I'll be sure to come back again. Final thoughts: as long as you come prepared with your documents, money down, and all other items, your process will be very smooth. No BS given, no BS received. I wish Kameron, Robert, and all of North Park well and look forward to doing business again. read more

Hit a snag, but the wonderful people at NorthPark Subaru came through. Met my needs and I'm driving away with my 3rd Subaru. My sincere thanks to all involved. read more

I had another great visit at North Park Subaru. On this particular visit, the car needed some maintenance and parts replacement. I made a appointment online and dropped the car off the night prior. The coordinators and technicians were very communicative via text. The techs sent me videos of the work they were going to do, and showed me exactly what was worked on. Shout out to Jorge. Alan and Luke proved to be capable coordinators, and didn't try to answer anything that they couldn't (or promise anything they couldn't deliver). The lobby is clean and wifi is available. If you show up too early, the dealership has boxed water available, but the coffee won't always be ready. Biggest thing, you won't have to be caught out in the heat. If you need a Lyft, the dealership will arrange for it from there (and back). I would have an address handy - as it makes it easier for the staff to arrange for it. I'm happy with this location. read more

Michael Salazar got me into a new car quickly and with no bs, he even delivered it to me an hour away. I knew what car I wanted & it was easy to finance; these guys created a seamless car buying experience for me. read more

My daughter took her 2017 Subaru Outback in for service a couple weeks ago because her check engine light came on and Moe Aguilar got with us every chance he could by text, providing video of what the issues were. Much to our surprise there was a list of things that were wrong with it and my daughter had only bought her car 14 months prior. We were fortunate to have purchased a warranty, though not a Subaru warranty, since we had bought it from Gunn Honda (1st mistake since the warranty offered by a Subaru dealership may have covered one of the more costly repair items on the list) anyhow Moe got busy making phone calls to find out what could be covered under our warranty. The list was going to cost half of what she paid for the car to begin with, Yikes! We were at a loss for words. However, Moe did everything he could to help us with the repairs. He was open and honest about everything along the way. He even called Subaru of America to see if there was anything they could do. We were blessed to have worked with such a diligent and caring service advisor and thankfully, the warranty we had did cover a substantial portion of the repair estimate, though not all of it, the more noteworthy, rewarding side of the whole experience was working with such a patient, empathetic and caring service advisor. He was able to relate to us on so many levels. My daughter is just getting started with her life, going to school, working two jobs, and making her own car payments, among other things, so a repair bill of that amount would've been detrimental to her psyche but thanks to Moe for going above and beyond working to try to get as much as he could covered. He kept us updated the entire time and worked with us to get the most critical items done first. The rest was up to us but even still we were relieved to know that we only had to pay a fraction of the overall bill in the end! And a shout out to our tech, Jorge, who worked on our car and left it running great! I didn't want to write this review too soon just to make sure everything was still running smoothly after a while so I think it's safe to say he did a great job! We also appreciate Savanah for putting us in a loaner vehicle while my daughter's vehicle got worked on for almost a week. This is a tribute to a General Manager, Steven, who cared to come out, to meet the person behind the wheel of their vehicles, when I picked up my daughter's car. Overall, this was a great place to service our vehicle. read more

Review of North Park Subaru Service Department: The tradition of excellence continues at North Park Subaru Service Department. Shane T. the mechanic who worked on my Forester did a great job checking everything and then texted me a video summarizing the work he accomplished. The service advisor, Carlos and Chris kept me informed of the progress of the maintenance. Despite the fact that the Service Department was "swamped" with customers who were also waiting for their vehicles, North Park Subaru did not waiver from its standards of excellence they are noted for. The entire process from initial service check-in to completion was smooth and professional. read more

I was very fortunate to have Joe Dadez as a sales associate at North Park Subaru. Knowledgeable, patient and no pressure. Personally delivered my car, and most importantly stayed until I felt satisfied with my questions. The new technology can be daunting for a retired person. He was the perfect associate, a true asset for the dealership. read more

After having such a terrible experience at Gillman Subaru San Antonio yesterday, it was nice to have a good experience here. It was like the difference between night and day. Someone walked up and greeted me as soon as I drove up, and said they would get my service advisor. My service advisor, Ashley, came right out and told me what would be happening. I told her about my awful experience at Gillman Subaru, and how they quoted me at least a 2 1/2 hour wait time for an oil change and tire rotation, and she said that it would be nowhere near that time at their dealership. Within 30 minutes, my car was in a bay and being worked on. And it was finished in under an hour. The only thing that would've been better is if they had had the key lock wrench for my particular key lock, which is an official Subaru part. They didn't have it, but they did say that if I brought mine with me next time I was in town, even before my next service appointment, that they would rotate my tires for no charge. They also washed my car, and it looked so nice afterward. read more

I ended up at North Park Subaru San Pedro after a terrible experience with North Park Dominion. In late 2018, I narrowed down my new car choices to an Outback or Honda Accord. Unfortunately, I went the the Accord. Long story short, buyers remorse set in fairly quickly after going with the Accord. A few months ago, I went back to North Park Subaru Dominion because of the good experience I'd had first looking at Outbacks. I'd decided to fix my buyers remorse and had a specific Outback model and color in mind. Unfortunately, I was met with an icy attitude. It was, "you're not going to find that model in that color anywhere in this city or even in the state". My attitude was, wait...I want to buy car x from you...I understand it may be hard to get...but this is what I want. What can you do!? Nope. I was dismissed. Not even the offer to track one down. So, I came here, and got exactly what I wanted. I had to order and wait, but this dealership actually did their job, worked with me, and got me my ride. I can't say enough about my experience at this location. Bob M. was FANTASTIC! He helped me in every way, and was eager to find me exactly what I wanted. He even kept me posted with periodic calls on when I could expect my new ride to arrive. I understand how he's been there so long! We also had a great experience with Carolina in finance. Fast and efficient. I would TOTALLY give NP Subaru San Pedro 5 stars, but although I can't say enough about our salesperson Bob and my experience here, this is Dominion's "sister store" ::facepalm:: . Part of me hated giving the "Northpark family of dealerships" the money after my experience w/ Dominion, but "You can't win them all"! Bottom line: go here, NOT DOMINION. read more

I don't even know how many cars I have bought from Mr. Larson! They really make you feel like family, No pressure and fantastic service. The dealership is always clean and the coffee bar is top notch. The last time I was there to finalize my purchase it took a really long time due to a lot of sales going on-one of the office personnel walked around with food from Whataburget handing out burgers and apologizing ! Who does that anymore? read more

A great experience from the first hand shake walking in to the last hand shake driving away in a new Subaru. Mathias was welcoming from the start. He clearly explained the process with limited inventory. After identifying a model we liked that was scheduled for delivery we placed a small deposit down. Mathias kept in contact and we received a call two days early that the vehicle we reserved was in. Once again upon arrival Mathias was welcoming and excited to get us into our first Subaru. After a test drive and information exchange I was moved over to Carolina with finance. Another great experience. Carolina was welcoming as well and absolutely had a desire to help get the numbers we were looking for to make this purchase. I appreciate Carolina's experience and honesty with every step. I highly recommend North Park Subaru for an efficient, friendly process that can be stressful at times. Mathias will treat you well and Carolina has your back! Thank you North Park Subaru for getting it. In a world of lost customer service, you all have not forgotten! Classy dealership with great employees! read more

North Park Subaru - Subaru Crosstrek - Car Dealers Near Me - San Antonio, Texas

The sales man Bob was great! Bob is very professional, kind, and goes over and beyond. Our with buying a Subaru was the best. His assistant Wendy was knowledgeable and helped everything not be stressful. Highly recommend this place. Barb and Jon read more

This place just flat-out sucks for parts. If you call, you'll never speak to anyone. If you go in, they'll never have the part. They won't even voluntarily search other subaru dealerships for the part you're hunting down. I feel like they're only open for their service department.....and the fact they hide it downstairs kind of sends the thought home. Go elsewhere and save frustration read more

I was very fortunate to work with CMSgt (retired) Bob Marroquin at North Park Subaru. I left him a voice mail message and he quickly responded. I had looked at the inventory of Subarus that I was interested in and he had the model and trim I was interested in ready for me to test drive. I drove it, loved the vehicle and bought it. The entire experience was wonderful. He is experienced, knowledgeable, friendly and very supportive. Every other person with whom I had contact to include Wendi Wilson and Tim Kelly were friendly and helpful. I highly recommend North Park Subaru. read more

PARTS DEPARTMENT ALONG WITH SERVICE SUCKS!!! Got a "brand new" short block for my car under warranty. Installation was fine, put almost 10k miles and somehow oil was burning internally. I was told to just bring the short block in for another & once I was it removed, I tried just that. All of a sudden parts manager claims that i need pictures and documentation along with a compression test due to the model of my car. Stereotyping a car is crazy. Requesting a compression test AFTER the engine was removed is even crazier. (In order to get the test, car has to have the engine installed) I ended up giving up with these people because they gave me the runaround for MONTHS. I came out of pocket for a used engine instead... smh. These guys did not want to help due to the fact that they were not making money and it shows. 0/10 would not recommend this place for help with parts/service or warranty read more

My sister has wanted a Subaru forever. I found North Park Subaru on San Pedro, and it was the closest dealership. When we got here, the nicest young man named Roger Shaw II, came out with a big welcoming smile, and we were hooked! We told him what she was looking for and the price range, and in just about 5 minutes he called us to show a vehicle that fit the description to a T.... To make a long story short, she purchased a lovely Subaru, she was so happy, and we both really took a liking to Roger. Not many people like to make small talk, except my sister and I do! So of course we questioned him about whether or not he was married, and his face lit up when he told us about his lovely girlfriend. It was a great experience and we want them to know how great he is as a salesman! read more

Michael Salazar was genuinely friendly and courteous. He respected my budget and didn't try to coax me into an upsell. The finance guy (I wish I remembered his name) was a straight to the point kind of guy which I appreciate. This has had to be the quickest car deal that I've had thus far (it would have been quicker if I wasn't adamant about reading everything I sign). A nice touch from the dealership is the playground. My son wasn't constantly demanding my attention as he would have been without it. All in all, I highly recommend giving Michael a call if you are looking to purchase a Subaru. read more

If you want your time wasted and going to be led on and not communicated with this is the place for you. Their service department treated me as a Subaru owner terribly. I took my vehicle into for a diagnostic at their suggestions before I got an alignment. I was told 48 hrs at the most. They held my vehicle for 5 days and not once told me what was going on- I had to call in and was led on by my service advisor when he kept saying We don't know what's going on- by the fifth day I had to talk to a manager to find out they hadn't even gotten to it. It was just sitting there. I was not given a loaner car so I was 6 days without a vehicle. By the time I got it back no apology was offered and the vehicle was given back to me filthy and unwanted after twice they had promised me they would. Just by far the worst customer service/ car service experience I've ever had and unless you enjoy being screwed around with- this is not the place for you! read more

It seems like they have two different customer service standards. Bend over backwards for the "Smiths" and do what you can to send them on their way for the "Garcia's". I witnessed and lived it. The money spent is still green and has the same value for everyone!!!! It's the same money that pays your salary!!! Shame on all of you!!!!! read more

We bought a Pre Owned Certified 2021 Subaru Outback Limited this weekend at North Park Subaru and what a great experience! This was our second Subaru bought at the North Park dealership. Joe Dadez, the salesman who worked with us to get the Subaru we wanted, was friendly, professional, and knew Subaru's. Enjoyed working with him. Tim Kelley was the business manager who helped with the financial aspect of purchasing a vehicle. Also, very knowledgeable about the auto business and getting the best bang for your buck. We will certainly return to this dealership the next time we are looking to purchase another vehicle. read more

I definitely recommend Roger Shaw and Subaru North Park for all your car needs especially if you want peace of mind and want your loved ones in a safe car. My sister needed a car for college and our plan was to dealership hop and just have a look at a bunch of cars and then narrow it down at the end of the day. But as soon as we walked up to the dealership Roger greeted us and asked us for all our wants and our budget. He ended up showing us a beautiful used car with a good amount of milage for its year. He was very knowledgeable about the car and all it's features (safety, tech, comfort, ect.) We took the car out for a drive and he answered all our questions while on the drive. When we got back my sister was convinced that this was the car for her. We went back into his office and he got everything in order for us. While we signed papers and such we got a glimpse of him outside working hard on getting the car cleaned and perfect for us. Before we could drive away he went over all the features of the car once again. He then called us the next day to check on us and see how we were doing. Roger was extremely friendly and definitely cared that we got the car we wanted and needed while still in our budget. Do your self a favor and ask for Roger Shaw if you're ever at the Subaru north park dealership. read more

Worst dealership ever! The service department straight up sucks. They are lazy to even look up if my car still under warranty. Which I already knew because i went to another dealership, but I decided to go to north park because i move towns. I rather drive extra 20 minutes to another dealership. The sales department and parts are really helpful, but service sucks. Don't trust them. read more

Just incredibly rude people constantly. Even when they are the ones that mess up. It is always a frustrating experience dealing with them.

We have been dealing with North Park Subaru since 2004 when I purchased my first Subaru- a sporty garnet red Forester With plush charcoal grey fabric. We paid a little extra to have a black roof rack designed to carry two adult bikes. The bike rack basically gave the Forester a sporty but sophisticated look. I had been driving a 1999 Honda CRV with standard transmission. It ran a lot rougher like a truck. The Forester ran very smooth and got excellent gas mileage. The only problem at that time with North Park Subaru is that they did not have their own service or body shop. However when i purchased my 2nd Subaru..... A 2018 Subaru Crosstrek I was happy to find that they now have their own service department. I bought the pre-paid service contract which saves you some money and provides all the required services for the first 36 months. It is definitely a good idea because they call you in advance to let you know your required service It's coming up and they even provide service on Saturdays. They also let you know of recalls that are pending or have not yet been completed on your car. I brought my 2018 Crosstrek in to have recall work done (ignition switch).There was a possibility that it would take more than a day so they let me have a loaner so that I wouldn't be without car. My advisor, Ashley, kept me informed every step of the way. So far, all of my service advisers i've been extremely professional and have let me know about what's going on every step of the way. They'll text you to let you know approximately how much more time they'll need to keep your car in a little provide their personal number that you can reach them back at and not have to go through a bunch of people before you can speak to them. read more

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This is one of the worst dealerships I have ever dealt with. Let's see I walked in to buy a car cash, said the only thing I absolutely DO NOT want is a sedan. I want an SUV. Somehow they talked us into a Legacy. Secondarily it was a car that was a dealer used car, so we had to wait two weeks for the second key to be mailed in from some dealer members son who was using it previously... it's been three months still no one has called me to replace the windshield or returned my 6 calls about it. The guy who sold it to me is gone now, they ran like chickens with their heads cut off for this second key, and oh wait it doesn't even work the battery is not only dead it's gone. You'd think maybe they would check that... the service department was nice and friendly and quick, but the service area is supremely lacking and basic. I should have stuck with Lexus North Park because they are simply amazing. So if you want a 3-6 month headache and to be completely forgotten shop here. If you want a personable staff who remembers your name and face and greets you as such go around the corner to Lexus. Sad being that it's all the same company who runs both but one is terrible and one is beyond excellence. read more

I went in for my very first 6k mile check and it was a little bit obvious I wasn't aware of the procedure. Once the doors opened though my brood and I were shown where to park, introduced to Marissa, our point of contact, and led to the waiting area where my girls loved watching our car's tire rotation from the observation window. There were many people in the waiting area but it was so quiet, snacks were ample, and we were in and out in one hour exactly, and that even included a courtesy wash. I live in Boerne and could have gotten my oil changed locally but I was so blown away by their service that I will gladly make the trip for future servicing. Something I noticed was how many people showed up to the Service Center, most with older models than my own car, and they knew what to do and where to go. That speaks volumes to me in terms of repeat customer patronage. I have no doubt in a few years I might spy someone like me, with their first Subaru, being led through the process at North Park because I will for sure still be going there. Every 6,000 miles and/or 6 months includes an oil change, tire rotation, new air filter and a courtesy wash, which the man who greeted me asked if that was okay, seeing I had kids in tow. In retrospect I think he was trying to gauge what my time frame was. Outstanding attention to detail as a parent. I have to give 5 stars because its the highest it goes and more than once I commented to my kids that this is a pretty cool way to start our day, and I've NEVER said that about getting an oil change. read more

Terrible service. Terrible. Brought my Forester in at 92k miles, they tried to charge me $3k for repairs until I said "warranty" -- and they said, "oh". Shouldn't they know vehicle was in warranty? Of course they did. Then they parked my car on a back lot and left it there for almost 3 weeks. Did not answer my texts (they told me comm would be by text). Finally got service manager, Kevin, who mitigated some of the issues. Finally got my car back at 27 days, and their "service" reps complained that I didn't wash the the loaner car (??? I don't wash rentals, does anyone?). I complained that interior of my car was covered in plastic and taped with masking tape, which had melted on my leather seats. "Service" rep informed me that now we were "even". My 3d time getting warrant work at Subaru dealer. NEVER AGAIN. Love the car when it runs, but it's had a lot of failures (a/c, seatbelt, controller arms & bushings, strike plate for the ignition, washer fluid nozzles, etc.). Paying this one off and going back to Toyota. read more

North Park Subaru was the first car dealership I went to while looking for new SUVs. I knew I wanted to test drive a handful of different cars from multiple dealerships, but North Park Subaru was closest so we started there. First off, this was immediately unlike any experience I've ever had at dealerships because nobody rushed out to greet us--they let us be, then asked us if we needed help only after about 10 minutes. For two people who were in the very first stages of car-buying, this was perfect for us, since we got to check out the specs on all the cars in our price range before asking to go inside of one. Tim Kelley ended up being our salesman when we asked if he could open up a Forester for us. He unlocked it, showed us the inside/outside/all the specs, then asked if we wanted to test drive. We weren't sure about test driving quite then, but promised that we'd be back if we still loved the Subaru after checking out other places. Fast forward through a pushy experience at another nameless Toyota dealership and a blah experience at a Mazda dealership, when we did a test drive (again with Tim) on a 2014 Forester 2.5i Premium. It happened to be raining (how appropriate!) during the test drive, so Tim made sure to point out all the unique features of the AWD Subarus and how well they were made for that type of weather. Even after loving the test drive, we made it clear to Tim that we weren't really sure of our decision at that time and wanted to ruminate on it. Later that afternoon, I called Tim to tell him I definitely couldn't stop thinking about the Forester and that it was the car for me. They only had a white one on the lot, and I had in my heart that I wanted a black car. Thus, Tim arranged for a dealer trade to occur two days later (a Monday, since I visited on a Saturday) for a car with the exact specifications I wanted. We signed all the paper work, Tim and Mike Yuretich (the business manager/finance guy) explained everything in detail, and I got to leave with my first ever new car (and first Subaru!). Both Tim and Mike had fun, positive attitudes, were apologetic when we had to wait (it happens!), and made the process surprisingly less stressful than I anticipated it to be. The only slightly bad thing I can even think of was that Mike (the main financing man) seemed to have a lot going on, with a line of people out the door. This is by no fault his own, other than everybody seems to want Subarus, so the wait felt on the longer side. However, both Tim and Mike's fun personalities made this a moot point at the end of the day. I'm grateful for my first car buying experience to be with them! (A few other reviews have Tim's information at the bottom so I won't include it here, however I'm guaranteeing that you'll love having him as your salesman!) read more

North Park Subaru - My first ever Subaru, a 2014 Forester 2.5i Premium! - Car Dealers Near Me - San Antonio, Texas

After being let down by Toyota trying to get a GR 86 I decided to get my dream car a 2022 Subaru WRX. The order process was easy and the wait was short. I was not charged any markups for my order. Eric Colon was my sales agent. I would recommend him and this store. read more

North Park Subaru - 2022wrx - Car Dealers Near Me - San Antonio, Texas

DO NOT shop at North Park Subaru. My brand new Forester (14 days) developed a spontaneous crack on the passengers windshield after I left it parked in a covered spot. The sales manager I called (either Steve or Enrique) spoke to me in a condescending tone, overlooking my concerns and refused to help me return the car nor cover the cost of windshield replacement. He claims to have never heard of this happening despite a lawsuit in 2018 against Subaru for this very reason. I will now have to regularly pay hundreds to replace my Subaru windshield. I will NEVER purchase a Subaru again and I regret this debt I have for my newunsafe car. Update: I was very impressed with the service manager, Andrew's, response to my concern. I am very grateful for the time he took to file a claim with Subaru for the defect, and that he made sure our new car was appropriately taken care of. Thank you for your kindness and patience Andrew! read more

This is the second bad experience I've had with this dealership this year. The first time I just had lost a key and they took about 2 weeks and all they did was send it off because they don't have the proper equipment to do in house like they had said they would. Key cost about $1,700 and had problems with it immediately after picking up. Took to a different subaru to resolve the issue. This past week I took my car in for a weak start and they quoted me a starter and a bunch of relays for $900 and still couldn't guarantee the car would work. The starter and all 3 of the relays they quoted had nothing wrong with them. They couldn't start my car so they said I needed a tow. As soon as I get there my car starts right up. I got it diagnosed at a different local shop in under a hour and they found a loose connection and charged $65 for the diagnostic. I won't bring my car back to this dealership again. Seems they don't care about your car at all just what the total price comes out to. read more

Once again I have to give credit where credit is due! After a few bumps in the road, North Park Subaru seems to be back on track! The new service director Kevin Justice is doing a great job making the service department what it used to be! Thanks for the response to my complaint and the prompt service on our Subaru Legacy. You have no idea how much we appreciate your efforts. This is why we came to North Park in the first place and why we refer friends and family to y'all. I hope you continue making the NPS service department what your customers expect! Your staff are very professional and knowledgeable. Thanks again, Frank N. read more

This is a wonderful dealership with a wide range of vehicles on site. Unlike many cars dealerships these days, this one has several cars inside and just outside the main building that are open for customers to sit in before engaging a salesperson (instead of being required to engage a salesperson even to make an initial look inside a car); meanwhile, the salespeople are attentive and patient. Warm, friendly, non-pushy, and extremely knowledgeable salesperson Tim truly sold the car we were looking at. (And not just to me -- he had also sold it to my wife, who'd bought a new Toyota a few months ago and had not ever been interested in a Subaru before.) His excitement about and belief in Subaru and its cars was clear and infectious. (Tim, I apologize but my parents made us an offer we couldn't refuse on one of their old cars, otherwise we definitely would've been back.) read more

Experienced so many issues that they kept trying to cover up. One person promised a hold and never updated us or returned our calls. The general manager called to fix the issue, promised another car, then transfered us to another person. Then when we received the car there were aspects of the car that we don't like. So much miscommunication and just trying to make a sale. Regrets. read more

My wife and I actually traded in both of our vehicles and purchased some 2017 models. I liked most of the hassle free sales approach with minimal negotiating. We got fair trade-in prices and nada value pricing on our used WRX and Outback. I give them four stars because their make ready vehicle sucks and is inconsistent. My WRX was horribly dirty inside and out and when I picked it up they had only 1/4 tank of gas. My wife's Outback was in better make ready and full tank of gas, however, you'd think making two purchases from them would earn you better service. Unfortunately this kinda lacking detail to service is a North Park thing because I also experienced it with my first vehicle at North Park Subaru Dominion. I will give a thumbs up to my sales person, Allan and both of our finance guys Dylan and Michael. I just wish they'd give an all around good experience from sales to picking up clean and fueled vehicles. read more